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A customer wants to view and navigate to critical insurance, clinical, and primary care
physician information on a patient's profile.
Which Health Cloud capability should a consultant implement?
A. Patient Path B. Advanced Patient Card C. Enhanced Timeline D. Enhanced Highlights Panel
Answer: B
Explanation:
The Advanced Patient Card in Salesforce Health Cloud provides an organized and
navigable view of critical patient information, such as insurance, clinical data, and details of
the primary care physician. This feature allows healthcare providers to access key dat quickly within a patient’s profile.
Key Features of Advanced Patient Card:
Data Aggregation: Consolidates insurance, clinical, and provider information in a
single, easy-to-navigate view.
Customizable Fields: Allows organizations to configure the card to display the
most relevant information.
Improved User Experience: Designed to streamline the workflow of care providers
by providing quick access to key data.
Why Other Options Are Incorrect:
Patient Path: Focuses on tracking patient milestones rather than critical
information at a glance.
Enhanced Timeline: Provides a chronological view of patient interactions, not
immediate profile data.
Enhanced Highlights Panel: Displays high-level patient data but lacks the depth
and configurability of the Advanced Patient Card.
References:
Advanced Patient Card Overview
Question # 2
An external provider wants to get a patient's allergy information from Bloomington
Caregivers' Health Cloud system. Which Health Cloud API should a consultant
recommend?
A. AlIergyMedication API B. Clinical Summary Healthcare API C. Interoperability API D. Patient Healthcare API
Answer: B
Explanation: To enable an external provider to retrieve a patient's allergy information from
Bloomington Caregivers' Health Cloud system, the Clinical Summary Healthcare API is
the appropriate choice. This API facilitates access to clinical data, including allergies, in a
standardized format.
Understanding the Clinical Summary Healthcare API:
Purpose: Provides endpoints to access a patient's clinical summary,
encompassing various health records such as conditions, procedures, and
allergies.
FHIR Compliance: Aligns with the Fast Healthcare Interoperability Resources
(FHIR) standards, ensuring compatibility with other healthcare systems and
promoting interoperability.
Retrieving Allergy Information:
Endpoint: To fetch a patient's allergy records, utilize the following endpoint:
Parameters:
Question # 3
A UX designer wants to change the formatting of an OmniStudio FlexCard field element to
have a font of Times New Roman with a red color.
What are two ways the designer should make the changes?
Choose 2 answers
A. Make edits t0 Field Properties. B. Write custom CSS. C. Made edits to Setup Panel. D. Make edits to Field Style.
Answer: B,D
Explanation: To change the formatting of a field element in an OmniStudio FlexCard to
use the Times New Roman font and a red color, the following approaches are viable:
Custom CSS can be applied to define specific styling for field elements in a
FlexCard.
CSS rules can specify the font family (Times New Roman) and color (red)
precisely, providing complete control over design details.
Example:
1. Write Custom CSS (B):.my-custom-class {
font-family: "Times New Roman", serif;
color: red;
}
This CSS class can be referenced in the FlexCard configuration.
The Field Style section in the FlexCard Designer allows designers to set styling
properties directly.
Font family and color are common options available in the Field Style
configuration, making it straightforward to apply basic formatting changes without
writing code.
2. Make Edits to Field Style (D):Why Other Options Are Incorrect:
A. Make edits to Field Properties: Field Properties control functional aspects of the
field (e.g., field type or source) rather than styling.
C. Make edits to Setup Panel: The Setup Panel configures overall FlexCard
settings but does not handle individual field styling.
References:
OmniStudio FlexCard Designer Documentation
Custom Styling in OmniStudio
Question # 4
What are three requirements for implementing patients or members in Health Cloud?
Choose 3 answers
A. Ensure the Parent Contact object is blank. B. Ensure the Parent Account field is blank. C. Ensure the Account is the Parent to Household Accounts. D. Ensure the Person Account object is used. E. Ensure 1-to-1 Account to Contact relationship.
Answer: C,D,E
Explanation: Implementing patients or members in Health Cloud requires careful configuration to
accurately represent individual relationships and household structures.
1. Ensure the Account is the Parent to Household Accounts (Answer C):
Purpose: In Health Cloud, modeling household relationships is essential for
understanding the familial and support networks of patients. By setting the Account
as the parent to Household Accounts, you can effectively represent and manage
these relationships.
Implementation Steps:
Reference: Setting up household structures is a recommended practice in Health Cloud to
manage patient relationships.
Salesforce
2. Ensure the Person Account Object is Used (Answer D):
Purpose: Person Accounts in Salesforce combine the attributes of accounts and contacts
into a single record, suitable for representing individual patients or members. This structure
simplifies data management and aligns with Health Cloud's patient-centric model.
Implementation Steps:
Ensure that Person Accounts are enabled in your Salesforce org.
Configure page layouts and record types to support Person Accounts.
Migrate existing individual records to Person Accounts if necessary.
Reference: Utilizing Person Accounts is essential for representing patients in Health
Cloud.
Confianza Salesforce Partner
3. Ensure 1-to-1 Account to Contact Relationship (Answer E):
Purpose: Maintaining a one-to-one relationship between accounts and contacts ensures
data integrity and simplifies the management of individual patient records. This setup is
particularly important when Person Accounts are not used, as it emulates the combined
record structure.
Implementation Steps:
For each Contact, create a corresponding Account to maintain a 1:1 relationship.
Implement automation (e.g., using Salesforce Flow) to enforce this relationship during
record creation.
Regularly audit records to ensure compliance with the 1:1 relationship model.
Reference: Maintaining a 1:1 Account to Contact relationship is a best practice in Health
Question # 5
Bloomington Caregivers is implementing Home Health scheduling with Health Cloud. It
must ensure that those who need to schedule the visits have the right permission set
license.
Which permission set license should a consultant assign in this scenario?
A. Manage Home Health B. Healthcare visit Manager C. Field Dispatch Scheduler D. Execute Health Scheduling
Answer: C
Explanation:
Implementing Home Health scheduling in Salesforce Health Cloud requires assigning
appropriate permission set licenses to users responsible for scheduling patient visits.
Field Dispatch Scheduler Permission Set License:
The Field Dispatch Scheduler permission set license is designed for users who manage
and schedule field service operations, including home health visits. Assigning this license
grants schedulers access to functionalities necessary for coordinating and dispatching
healthcare providers to patient locations. This includes capabilities such as:
Scheduling Visits: Schedulers can create and manage appointments for initial
assessments and recurring visits, ensuring that patients receive timely care.
Salesforce
Resource Management: Effectively allocate healthcare providers based on
availability, location, and required skills to meet patient needs.
Access to Field Service Tools: Utilize tools within Salesforce to optimize routing,
manage workloads, and monitor service delivery.
By assigning the Field Dispatch Scheduler permission set license, Bloomington Caregivers
ensures that their scheduling personnel have the necessary access to efficiently coordinate
home health services, thereby enhancing operational efficiency and patient satisfaction.
References:
Schedule Visits with Home Health
Home Health
Question # 6
Bloomington Caregivers would like to bulk upload information to support Provider Search
and Provider Relationship Card.
What are the two best practice recommendations to upload this information?
Choose 2 answers
A. Use Provider Relationship API. B. Use Provider Card API. C. Use Composite API Request. D. Use Data Loader.
Answer: C,D
Explanation: Bloomington Caregivers aims to bulk upload information to support Provider
Search and the Provider Relationship Card in Salesforce Health Cloud. Implementing this
requires populating various provider-related objects efficiently. Two best practice methods
for achieving this are:
1. Using Composite API Requests (Answer C):
Purpose: The Composite API allows for the creation and linking of multiple related
records in a single API call. This is particularly beneficial when dealing with
complex data models involving multiple objects, as it ensures data integrity and
reduces the number of API calls.
Implementation Steps:
Advantages:
Reference: For detailed guidance on using Composite API requests for provider data, refer
to Salesforce's documentation: Import Data for Provider Cards.
2. Using Data Loader (Answer D): Purpose: Data Loader is a client application provided by Salesforce that facilitates bulk
data import and export. It's suitable for handling large volumes of data and supports the
insertion, update, deletion, and export of Salesforce records.
Implementation Steps:
Prepare CSV Files: Organize your provider data into CSV files, ensuring that all required
fields are populated and relationships are properly mapped.
Configure Data Loader: Install and set up Data Loader on your system, configuring it to
connect to your Salesforce instance.
Import Data: Use Data Loader to insert or update records in Salesforce, following the
correct sequence to maintain data relationships.
Verify Import Results: After the import, review success and error logs to ensure all records
were processed correctly.
Advantages:
User-Friendly Interface: Provides a graphical interface for mapping fields and managing
data operations.
Support for Large Data Volumes: Capable of handling up to 5 million records in a single
operation.
Reference: For more information on using Data Loader for mass data uploads, see
Salesforce's FAQ: Can I mass upload data into Salesforce?.
Conclusion:
By utilizing Composite API Requests and Data Loader, Bloomington Caregivers can
efficiently bulk upload provider information to support Provider Search and the Provider
Relationship Card in Salesforce Health Cloud. These methods ensure data integrity,
streamline the import process, and enhance the functionality of provider-related features
within the platform.
Question # 7
Bloomington Caregivers has decided to enable Integrated Care Management so that Its
end users can leverage Health Cloud Assessments. Administrators must now configure
their org to be able to use Assessments.
Which three steps should the administrator take as part of the org setup to enable
Assessments?
Choose 3 answers
A. Download and Install OmniStudio. B. Enable users to view and complete Assessments. C. Update sharing settings in Setup. D. Enable Discovery Framework in Setup. E. Add the Assessment component to the Patient page
Answer: A,B,D
Explanation:
To enable Assessments in Salesforce Health Cloud, administrators must configure the org
appropriately, ensuring that users can effectively utilize assessment tools for patient
evaluations. The following steps are essential:
Download and Install OmniStudio (Answer A):
Reference: For detailed installation instructions, refer to Salesforce's official
documentation: OmniStudio Installation. Enable Users to View and Complete Assessments (Answer B):
Purpose: Granting appropriate permissions ensures that users can access, view, and
complete assessments as part of patient care management.
Implementation Steps:
Assign Permission Sets:
Health Cloud Permission Sets: Assign relevant Health Cloud permission sets to users,
such as Health Cloud Standard or Health Cloud Platform, to provide baseline access.
Question # 8
A provider wants to set up a Contact Center leveraging Health Cloud to enable its patients
to set up appointments, get answers to their billing questions, and update their plan
information.
Which group of people should a consultant work with to identify pain points and define
project requirements?
A. (Persona) Care coordinator (Stakeholder) Salesforce administrator (Stakeholder) Tableau developer B. (Persona) Contact Center agent (Stakeholder) Salesforce administrator (Stakeholder) Integration architect C. (Persona) Contact Center agent (Stakeholder) Tableau developer (Stakeholder) MuleSoft developer D. (Persona) General physician (Stakeholder) Salesforce administrator (Stakeholder) Marketing Cloud administrator
Answer: B
Explanation: For implementing a Contact Center leveraging Health Cloud, identifying pain
points and defining project requirements involves collaborating with:
Contact Center Agent (Persona):
Salesforce Administrator (Stakeholder):
Integration Architect (Stakeholder):
Why Other Options Are Incorrect:
A: Care coordinators are not directly involved in patient-initiated contact center
interactions. Tableau developers focus on reporting, not operational processes.
C: MuleSoft developers are not primary stakeholders for contact center operations.
D: General physicians and Marketing Cloud administrators do not contribute
directly to Contact Center workflows.
References:
Health Cloud Contact Center Overview
Integration Architecture Guide
Question # 9
A company based In the United States requires a way to track medications that patients
take in a standardized format and detect potential drug-to-drug Interactions.
Which two Health Cloud solutions should a consultant recommend?
Choose 2 answers
A. Medication Audit B. Medication Reconciliation C. Medication Review D. Medication Administration
Answer: B,C
Explanation: To track medications and detect potential drug-to-drug interactions in a
standardized format, Salesforce Health Cloud offers features designed for healthcare
organizations to manage medication data effectively.
Correct Features Explanation:
Medication Reconciliation:
Medication Review:
Why Other Options Are Incorrect:
A. Medication Audit:While this could involve reviewing medication-related data, it is
not a standard Health Cloud feature designed for drug-to-drug interaction detection
or medication tracking.
D. Medication Administration:This feature focuses on the administration of drugs to
patients, such as documenting doses and timing, and does not handle tracking or
interaction detection in a standardized way.
Key Benefits of the Correct Features:
Ensuring Patient Safety: Tracks and reconciles medications to avoid harmful drug
interactions.
Standardized Format: Maintains consistent records, compliant with healthcare
regulations like HIPAA and FHIR standards.
Improved Coordination: Enables care teams to collaborate effectively in managing
patient medications.
References:
Administer Health Cloud
Salesforce Health Cloud Medication Management Features Documentation
Salesforce FHIR Compliance Guide for Standardized Health Data
Question # 10
Bloomington Caregivers has more than 1 million patients and each patient has an average
of 10 claims a year, which are maintained in an external claims system. Management
would like their agents to view all the claims of patients in Salesforce on demand when they
open the patient's record.
What should a consultant recommend as the appropriate integration pattern to achieve
this?
A. Add a nightly job to fetch all the claims from the external system and store them In Salesforce. B. Use an Enterprise Service Bus (ESB) to load all the claims data from the external system into Salesforce. C. Make a callout on demand to the external system and store the claims data against the patient record. D. Configure the claims system as an external data source and leverage external objects with the claims data.
Answer: D
Explanation: Using External Objects is the most efficient integration pattern for managing
large volumes of data, such as claims. In this scenario, the claims data resides in an
external system, and fetching 10 million records annually into Salesforce is neither scalable
nor cost-effective. External Objects allow Salesforce users to access the data on demand
without storing it in Salesforce.
Key Features of External Objects:
Real-Time Access: Fetches claims data directly from the external system when a
patient’s record is accessed.
Storage Efficiency: Avoids consuming Salesforce storage limits by not importing
the data.
Flexible Integration: External data sources such as OData can be configured to
integrate with Salesforce.
Why Other Options Are Incorrect:
A. Nightly Job: Importing all claims into Salesforce daily would require excessive
storage and processing resources.
B. ESB Load: Loading claims into Salesforce via an ESB introduces similar
storage concerns as Option A.
C. Callout on Demand: While possible, storing claims data in Salesforce after a
callout defeats the purpose of on-demand integration.
References:
External Objects in Salesforce
Integrating External Data with Salesforce Connect
Question # 11
A provider wants its care coordinators to track a series of problems, goals, and
interventions (PGIs) related to a patient's care in a repeatable, efficient way. Which approach should a consultant recommend?
A. Coach the care coordinators to quickly create tasks using a checklist. B. Create care program templates and assign them to patients. C. Configure an action plan template with tasks for each PGI. D. Define a PG- Library and care plan templates using the library.
Answer: C
Explanation:
To efficiently track a series of problems, goals, and interventions (PGIs) in a repeatable
way, Action Plan Templates in Health Cloud are the recommended approach. These
templates allow care coordinators to define and automate tasks associated with PGIs.
Benefits of Action Plan Templates for PGIs:
Task Automation: Automatically generates a series of tasks for care coordinators
based on predefined templates.
Customization: Templates can be tailored for different care scenarios or patient
needs, ensuring consistency across cases.
Efficient Tracking: Allows care coordinators to monitor progress on PGIs and
ensure timely interventions.
Why Other Options Are Incorrect:
A: Checklists are manual and lack the automation and repeatability provided by
action plan templates.
B: Care program templates are used to define overarching care programs, not
detailed PGI tracking.
D: PG libraries provide reusable PG definitions but do not automatically create
tasks or track interventions.
References:
Action Plans in Health Cloud
Question # 12
Which Health Cloud feature helps ensure compliance with Health Insurance Portability and
Accountability Act (HIPAA) regulations?
A. Data visualization and analytics B. Social media integration C. User authentication and access control D. Real-time monitoring and alerts
Answer: C
Explanation: Salesforce Health Cloud includes several features to ensure compliance with
regulations like the Health Insurance Portability and Accountability Act (HIPAA).
Among these, user authentication and access control is a key feature that safeguards
protected health information (PHI) by controlling and restricting access based on user
roles, permissions, and organizational policies.
Why User Authentication and Access Control is Key for HIPAA Compliance:
Role-Based Access Control (RBAC):
Shield Platform Encryption:
Audit Trails and Field Tracking:
Two-Factor Authentication (2FA):
Compliance Policies:
Why Other Options Are Incorrect: A. Data visualization and analytics:While important for decision-making, this
feature does not directly address HIPAA compliance as it focuses on operational
insights rather than security.
B. Social media integration:Social media features are unrelated to HIPAA
compliance and could pose risks if improperly managed.
D. Real-time monitoring and alerts:While useful for operational efficiency, this
feature is not specifically tied to compliance with HIPAA’s privacy and security
rules.
References:
Salesforce Security Guide
Shield Platform Encryption Guide
Administer Health Cloud
Question # 13
An administrator is configuring security for a patient list.
Which three considerations should the administrator take into account to ensure proper
access to the list? Choose 3 answers
A. Administrators can restrict access using HCPatientListSecurity custom setting. B. Administrators can create restriction rules to offset a private organization-wide default setting. C. When a user's field-level security restricts access to a field used as a display column, the column does not appear in the list. D. Administrators can restrict access to patient or member lists using standard Salesforce sharing settings on the list. E. Users with profile or permission sets that restrict access to an object cannot create a list using that object.
Answer: A,C,E
Explanation: When configuring security for patient lists in Salesforce Health Cloud,
administrators must consider object-level, field-level, and list-level access to ensure data
privacy and compliance with regulations like HIPAA. Below are the key considerations:
HCPatientListSecurity Custom Setting (A):
Field-Level Security Impact (C):
Object Access Restrictions (E):
Why Other Options Are Incorrect:
B: Restriction rules in Salesforce are used to provide additional access beyond
organization-wide defaults (OWDs), not for patient lists.
D: Patient list access is managed through specific Health Cloud mechanisms, not
standard Salesforce sharing settings.
References:
Health Cloud Security Overview
Field-Level Security Documentation
Question # 14
Bloomington Caregivers has configured the Provider Network Management add-on license.
Some of the users are reporting that they are unable to access some of the new
functionality.
Which two permission sets should an administrator ensure are assigned so the users can
access Provider Network Management?
Choose 2 answers
A. Health cloud Foundation permission set B. Health Cloud Utilization Management permission set C. Provider Network Management permission set D. Health Cloud Standard permission set
Answer: C,D
Explanation:
To ensure that users can access the functionalities of the Provider Network Management add-on in Salesforce Health Cloud, administrators must assign the appropriate permission
sets.
Required Permission Sets:
Provider Network Management Permission Set (Answer C):
Health Cloud Standard Permission Set (Answer D):
Implementation Steps:
Assign Permission Sets to Users:
Question # 15
An administrator for Bloomington Caregivers has added an Enhanced Timeline to an
existing Patient Lightning page showing patient interactions, including records from a
custom object developed to track caregiver preferences.
What else should the administrator complete post deployment of the enhanced timeline?
A. Add the custom object to the Timeline after deployment, then add it to the Timeline component. B. Add the Timeline component to the Patient Lightning page and select the Timeline. C. Assign the users permissions to be able to view the timeline before adding to the Timeline component. D. Add the Timeline component to the Patient Lightning page activate the Timeline.
Answer: A
Explanation: When deploying the Enhanced Timeline in Salesforce Health Cloud,
administrators must ensure that all necessary objects, including custom objects, are
properly configured and added to the Timeline. For tracking caregiver preferences, the
steps include:
Add the Custom Object to the Timeline (Option A):
Steps to Add Custom Objects to the Timeline:
Option B: The Timeline component must already be added to the Lightning page
before additional configuration steps.
Option C: Permissions to view the Timeline are set up earlier during deployment,
not as a post-deployment step.
Option D: The Timeline component activation occurs during page configuration
and deployment.
Key Actions Post-Deployment:Other Options Reviewed:References:
Enhanced Timeline Configuration Guide
Customizing Timelines in Salesforce Health Cloud
Question # 16
A pharmaceutical company is looking to support patients throughout their clinical journey.
One of the factors the company needs to track is the socioeconomic and cultural barriers
that could hinder a patient's process.
Which Health Cloud capability should a consultant implement to fulfill this requirement?
A. Social Determinants of health B. Clinical Barriers C. Utilization Management D. Care Blockers
Answer: A
Explanation: Tracking socioeconomic and cultural barriers that could hinder a patient's
progress requires Salesforce Health Cloud’s Social Determinants of Health (SDoH)
capability.
Comprehensive Patient View:
Risk Identification:
Care Coordination:
B. Clinical Barriers: While useful, this focuses on clinical obstacles rather than
broader socioeconomic factors.
C. Utilization Management: Centers on managing care authorizations, not patient
barriers.
D. Care Blockers: Not a formal Health Cloud capability; overlaps conceptually with
SDoH.
Key Features of Social Determinants of Health:Why Other Options Are Less
Suitable:References:
Salesforce Social Determinants of Health Overview
Question # 17
A payer receives faxes for clinical review as part of the determination process. The payer
needs Health Cloud to automatically capture the data from the documents received from
patients and manage the end-to-end approval process.
Which two Health Cloud capabilities should a consultant recommend as a way to build this
process?
Choose 2 answers
A. Utilization Management B. Integrated Care Management C. Intelligent Document Automation D. Care Authorizations
Answer: A,C
Explanation: To automate the capture of data from faxes for clinical reviews and manage
the approval process in Salesforce Health Cloud, the following capabilities are
recommended:
Utilization Management in Health Cloud supports the payer's clinical review
process by enabling workflows for reviewing medical necessity and care
appropriateness.
It provides structured workflows for processing clinical documents, making it ideal
for end-to-end determination and approval processes.
Features include care authorizations, review tracking, and decision management.
Intelligent Document Automation extracts data from documents (e.g., faxes, PDFs)
and populates corresponding Salesforce records.
This capability reduces manual data entry, improves accuracy, and ensures data is
automatically captured from the faxes received.
Paired with Salesforce workflows, it can trigger approvals or further reviews based
on extracted data.
1. Utilization Management (A):2. Intelligent Document Automation (C):Why Other Options
Are Incorrect:
B. Integrated Care Management: Focuses on patient care plans and coordination,
not clinical review or payer processes.
D. Care Authorizations: Handles care approvals but does not support document
data extraction or end-to-end review processes.
References: Utilization Management in Health Cloud
Intelligent Document Automation Overview
Question # 18
Bloomington Caregivers is looking to view potential drug-to-drug interactions for its
patients' medications and make recommendations based on that data within Health Cloud.
Which Health Cloud add-on should a consultant recommend to fulfill this requirement?
A. Medication Management B. Allergy Intolerance C. RxNorm DDI Connectivity D. Medication Interactions
Answer: A
Explanation: Bloomington Caregivers aims to identify potential drug-to-drug interactions
for patients' medications and provide recommendations based on that data within
Salesforce Health Cloud. To fulfill this requirement, the Medication Management add-on
is the appropriate solution.
Overview of Medication Management:
Medication Management is an add-on feature in Salesforce Health Cloud designed to help
healthcare providers and care coordinators manage patients' medication regimens
effectively. It enhances patient safety by identifying potential medication-related issues,
including drug-to-drug interactions, and supports the reconciliation of medication lists
during care transitions.
Key Features:
Medication Reconciliation:
Drug Interaction Checks:
Recommendations and Documentation:
Implementation Considerations:
Licensing:
Configuration:
Integration with RxNorm:
References:
Medication Reconciliation: This Salesforce Help article provides detailed
information on setting up and using the Medication Management feature within
Health Cloud.
Salesforce
Add Medications by Using the Add Patient Medication Flow: Guidance on adding
medications for patients using the Patient Medication Manager component.
Salesforce By implementing the Medication Management add-on, Bloomington Caregivers can
effectively monitor and manage patients' medication regimens, identify potential drug-todrug
interactions, and provide informed recommendations, thereby enhancing patient
safety and care quality.
Question # 19
Bloomington Caregivers is implementing Health Cloud for managing the healthcare data of
children under the age of 13.
Which three considerations should the company take into account to ensure compliance
with the Children's Online Privacy Protection Act (COPPA)?
Choose 3 answers
A. Implementing appropriate security measures to safeguard children's personal information B. Ensuring information collected about children is protected with at rest and in-transit encryption C. Obtaining verified parental consent before collecting and storing any personal information of children D. Ensuring that Bloomington Caregivers' system implementation partner has met all COPPA regulations during the build phase E. Disclosing the organization's privacy policy to parents and obtaining their consent
Answer: A,B,C
Explanation:
To comply with the Children’s Online Privacy Protection Act (COPPA) while implementing
Salesforce Health Cloud for managing the data of children under 13, Bloomington
Caregivers must consider the following:
Requirement:
Implementation in Health Cloud:
Requirement:
Implementation in Health Cloud:
Requirement:
Implementation in Health Cloud:
Partner Compliance (Option D):
Disclosing Privacy Policies (Option E):
1. Implementing Appropriate Security Measures (Option A):2. Ensuring Encryption of Data
(Option B):3. Obtaining Verified Parental Consent (Option C):Other Options:References: Salesforce Shield Platform Encryption
COPPA Compliance Guidelines
Question # 20
45 of 60. A payer is looking for a solution to recruit, credential, and onboard providers into
its network.
Which Health Cloud add-on should help the payer address these requirements?
A. Provider Relationship Management B. Contact Center for Payers C. Provider Network Management D. Utilization Management
Answer: C
Explanation: To effectively recruit, credential, and onboard providers into its network, a
payer should utilize the Provider Network Management add-on in Salesforce Health Cloud.
Understanding Provider Network Management:
Purpose: Provider Network Management (PNM) is designed to streamline the
processes of recruiting, enrolling, credentialing, and managing healthcare
providers within a payer's network. It enhances operational efficiency, ensures
compliance, and improves provider satisfaction.
Key Features:
Implementation Steps:
Acquire the Provider Network Management Add-On:
Configure Provider Enrollment Processes:
Establish Credentialing Protocols:
Manage Contracts and Networks:
References:
How Provider Network Management Works: For a comprehensive overview of PNM's functionalities, refer to Salesforce's official documentation: How Provider
Network Management Works
Get to Know Provider Network Management: To understand the setup and
configuration of PNM, consult: Get to Know Provider Network Management
Conclusion:
By implementing the Provider Network Management add-on, payers can effectively recruit,
credential, and onboard providers, thereby enhancing network efficiency, ensuring
compliance, and improving overall provider satisfaction.
Question # 21
Bloomington Caregivers is launching a patient portal with contact tracing functionality as
part of its Health Cloud implementation. Users require the ability to leverage advanced
sharing and customizable dashboards.
Which license should a consultant recommend for the external patient users?
A. Customer Community Plus for Health Cloud B. Customer Community for Health Cloud C. External Apps for Health Cloud D. Experience Cloud for Health Cloud
Answer: A
Explanation:
When launching a patient portal with contact tracing functionality as part of a Health Cloud
implementation, it's crucial to select a license that supports advanced sharing capabilities
and customizable dashboards for external patient users. The Customer Community Plus
for Health Cloud license is the most appropriate choice to meet these requirements.
Key Features of Customer Community Plus for Health Cloud:
Advanced Sharing: This license offers advanced sharing capabilities, allowing for
more granular control over data access. This ensures that patients can securely
access their health information while maintaining compliance with privacy
regulations.
Customizable Dashboards: With this license, users have access to customizable
dashboards, enabling the presentation of personalized health data, appointment
schedules, and other relevant information in an intuitive and user-friendly interface.
Enhanced Permissions: Customer Community Plus provides enhanced
permissions compared to the standard Customer Community license, including the
ability for users to manage their own records and collaborate more effectively with
healthcare providers.
Considerations:
User Access Requirements: Assess the specific needs of your patient users,
including the types of data they need to access and the level of interaction
required within the portal. Customer Community Plus supports more complex use
cases involving data sharing and collaboration.
Compliance and Security: Ensure that the chosen license aligns with healthcare
compliance standards, such as HIPAA, to protect patient information. The
advanced sharing and security features of Customer Community Plus support
adherence to these regulations.
References: Experience Cloud for Health Cloud FAQ: This Salesforce Help article provides
detailed information about the capabilities and features of Experience Cloud
licenses tailored for Health Cloud, including advanced sharing and dashboard
customization.
Salesforce
Editions & Pricing - Health Cloud: This Salesforce pricing page outlines the
different Health Cloud editions and their features, helping to determine the most
suitable license for your needs.
Salesforce
By selecting the Customer Community Plus for Health Cloud license, Bloomington
Caregivers can provide their external patient users with a robust and secure portal
experience, featuring advanced data sharing and customizable dashboards that enhance
patient engagement and satisfaction.
Question # 22
Bloomington Caregivers wants to show its end users highlighted information about its
providers that work at specific facilities, in one place. This would include provider contact
details and the provider's specialty at a given facility.
Which Health Cloud feature should a consultant implement to fulfill this requirement?
A. Provider Network Management B. Provider Relationship Card C. HCProvider360 FlexCard D. Facility Relationship Center
Answer: C
Explanation:
The HCProvider360 FlexCard is the most suitable feature to implement when Bloomington
Caregivers wants to display highlighted information about providers, such as their contact
details and specialties, in one centralized location.
Comprehensive View:
Flexibility:
Efficiency for Users:
Navigate to OmniStudio and create or customize the HCProvider360 FlexCard.
Configure data sources to fetch provider details and facility relationships.
Add the FlexCard to the appropriate Lightning page using Experience Builder or
App Builder.
Provider Network Management (Option A): Focused on managing the network of
providers rather than presenting detailed information in a centralized view.
Provider Relationship Card (Option B): Shows relationships but lacks the
customization and detail aggregation capabilities of the HCProvider360 FlexCard.
Facility Relationship Center (Option D): More suited for visualizing facility-related
relationships rather than highlighting provider information.
Why HCProvider360 FlexCard?Implementation Steps:Other Options
Reviewed:References:
OmniStudio FlexCards Overview HCProvider360 FlexCard Documentation
Question # 23
A MedTech company needs to manage its run rare business to ensure contract compliance
for its customers. Which two features of Health Cloud should a consultant recommend the
company use?
Choose 2 answers
A. MedTech Accelerator B. Advanced Account Forecasting C. Sales Agreements D. Remote Device Monitoring
Answer: A,C
Explanation: For managing the MedTech company’s business operations and ensuring contract compliance, MedTech Accelerator and Sales Agreements are the most relevant Health Cloud features. Purpose: Capabilities: Purpose:
Capabilities:
Advanced Account Forecasting (Option B):
Remote Device Monitoring (Option D):
1. MedTech Accelerator (Option A):2. Sales Agreements (Option C):Other
Options:References:
MedTech Accelerator Overview
Sales Agreements in Salesforce
Question # 24
An agent at a MedTech company requires a UI component that displays customer data and
contains a link to create a new order. Once clicked, the link starts a process to build a new
order and displays the available products for purchase.
Which three OmmStudio capabilities are required to solve this use case?
Choose 3 answers
A. Integration Procedures B. FlexCards C. OmniScript D. DataRaptors E. Document Generation
Answer: A,B,C
Explanation:
To address the use case of creating a UI component for a MedTech company that displays
customer data, allows initiating a new order process, and displays available products for
purchase, the following OmniStudio capabilities are required:
1. Integration Procedures:
Purpose: Integration Procedures handle server-side logic by connecting with
external systems, databases, or Salesforce objects to fetch or update data
efficiently. Role in Use Case: The new order process will likely require data from external
systems, such as a product catalog or inventory system. Integration Procedures
are ideal for orchestrating these back-end calls and consolidating data to display
product availability or order information.
Key Features:
Reference: Integration Procedures Documentation
2. FlexCards:
Purpose: FlexCards are lightweight, reusable UI components that display contextual
information on a single screen. They can include links, buttons, and embedded actions.
Role in Use Case: The UI component displaying customer data and providing the link to
create a new order is best implemented as a FlexCard.
Key Features:
Can display data fetched via DataRaptors or Integration Procedures.
Easily customizable to match the desired layout and functionality.
Reference: FlexCards Documentation
3. OmniScript:
Purpose: OmniScripts guide users through multi-step processes with dynamic forms and
workflows, integrating seamlessly with FlexCards and Integration Procedures.
Role in Use Case: When the link on the FlexCard is clicked, the OmniScript starts the
process to build a new order and display available products. This ensures an intuitive and
structured user experience for completing complex processes.
Key Features:
Drag-and-drop UI for creating guided workflows.
Can call Integration Procedures to fetch product details or submit the order.
Reference: OmniScripts Documentation
Capabilities Not Required for This Use Case:
D. DataRaptors: While DataRaptors are crucial for basic data fetch/update operations, the
described use case involves orchestrating multiple steps and external system integrations,
making Integration Procedures more suitable. E. Document Generation: This feature is used for generating PDFs or documents, which is
not relevant to the process of building a UI component for order creation.
Summary of Implementation:
FlexCards display customer data and include a clickable link to start the new order
process.
OmniScript handles the guided workflow to create the order and fetch available products.
Integration Procedures facilitate the server-side logic for fetching products and submitting
the order.
References:
OmniStudio Documentation
OmniScript Best Practices
FlexCards for Contextual UI
Question # 25
A customer wants to view medication data from Health Cloud leveraging FHIR standards.
Which Health Cloud data model should a consultant use?
A. Virtual care data model B. Clinical data model C. Electronic health record (EHR) data model D. Integrated Care Management data model
Answer: B
Explanation: To enable viewing medication data from Salesforce Health Cloud while
leveraging FHIR standards, the Clinical Data Model is the correct data model to use.
Purpose and Design:
Medication Data Representation:
FHIR Integration:
Configuration of Medication Records:
Use of FHIR APIs:
Integration Testing:
Why the Clinical Data Model?Implementation Steps:References:
Salesforce Health Cloud Developer Guide: Clinical Data Model
FHIR Resources for Health Cloud
Question # 26
A MedTech company is implementing Health Cloud to better plan and track surgical case
visits, manage device inventory, and run cycle counts.
Which data model should a consultant recommend the company use?
A. Intelligent Sales B. Inventory Management C. Life Sciences D. Provider Engagement
Answer: C
Explanation: The Life Sciences data model in Salesforce Health Cloud is specifically
designed to meet the needs of MedTech companies. It includes features for planning and
tracking surgical case visits, managing medical device inventory, and conducting cycle
counts, making it ideal for this use case.
Key Features of the Life Sciences Data Model:
Surgical Case Management: Tracks and plans surgical procedures, including
device requirements and associated logistics.
Device Inventory Management: Manages medical device stock, including
availability, usage, and maintenance schedules.
Cycle Counts: Ensures inventory accuracy through routine counting and tracking.
Why Other Options Are Incorrect:
Intelligent Sales: Focuses on sales processes, not surgical or inventory
management.
Inventory Management: Generic inventory features lack the healthcare-specific
capabilities provided by the Life Sciences model.
Provider Engagement: Centers around provider relationship management rather
than surgical and inventory processes.
References:
Life Sciences Cloud Documentation
Surgical Case Management Features
Question # 27
A hospital system wants to track patient relationships to its cardiologist, primary care
physician, and oncologist. Which object should a consultant recommend to implement?
A. Patient Provider Relationship B. Affiliation Relationship C. Healthcare Practitioner Facility D. Contact-Contact Relationship
Answer: A
Explanation:
In Salesforce Health Cloud, to track a patient's relationships with multiple healthcare
providers such as a cardiologist, primary care physician, and oncologist, the Patient
Provider Relationship object is the appropriate choice.
Understanding the Patient Provider Relationship Object:
Purpose:
Functionality:
Implementing Patient Provider Relationships:
Configuration Steps:
By leveraging the Patient Provider Relationship object, healthcare organizations can
effectively manage and visualize the network of providers associated with each patient,
enhancing care coordination and patient outcomes.
References:
Provider Relationship Management | Salesforce Health Cloud Developer Guide
Track Complex Household Roles and Relationships in Health Cloud
Question # 28
Bloomington Caregivers Is Implementing Virtual Care In Health Cloud. Which three steps
are required as part of the setup?
Choose 3 answers
A. Set up and configure Salesforce Scheduler. B. Configure Provider Search. C. Install the Virtual Care unmanaged package. D. Assign Health Cloud Video Calls permission set. E. Connect to an external electronic health record (EHR) scheduling system.
Answer: A,C,D
Explanation: Implementing Virtual Care in Salesforce Health Cloud enables Bloomington
Caregivers to offer telehealth services, enhancing patient engagement and accessibility.
The following steps are essential for setting up Virtual Care:
Set Up and Configure Salesforce Scheduler (Answer A):
Reference: For detailed setup instructions, refer to Salesforce's official documentation:
Salesforce Scheduler for Health Cloud.
Install the Virtual Care Unmanaged Package (Answer C):
Purpose: The Virtual Care unmanaged package provides the necessary components to
facilitate virtual consultations within Health Cloud.
Implementation Steps:
Download the Package: Obtain the Virtual Care unmanaged package from Salesforce
AppExchange or your Salesforce account representative.
Install the Package: Follow the installation wizard to add the package to your Salesforce
org.
Verify Installation: Ensure that all components, such as custom objects, fields, and
Lightning components, are correctly installed.
Reference: For more information on installing unmanaged packages, see: Install a
Package.
Assign Health Cloud Video Calls Permission Set (Answer D): Purpose: Assigning the appropriate permission set ensures that users have the necessary
access rights to conduct video consultations.
Implementation Steps:
Locate the Permission Set: Find the 'Health Cloud Video Calls' permission set in your org.
Assign to Users: Assign the permission set to all users who will be conducting or managing
virtual visits.
Verify Permissions: Ensure that assigned users have the required access to video call
functionalities
Salesforce Health-Cloud-Accredited-Professional Latest Result Cards
What is the format of the Health-Cloud-Accredited-Professional exam?
The format of the Health-Cloud-Accredited-Professional exam is likely to
vary, depending on the organization that offers it. It may be a
multiple-choice exam, a scenario-based exam, or a combination of both.
What is required to become a Health Cloud Accredited Professional?
Answer: To become a Health Cloud Accredited Professional, you must have at least one year of experience developing or implementing Salesforce Health Cloud and pass the Health Cloud Accredited Professional exam.
How do I prepare for the Health Cloud Accredited Professional exam?
Answer: To prepare for the Health Cloud Accredited Professional exam, Salesforce recommends studying the latest Health Cloud Accredited Professional Study Guide. Additionally, Salesforce provides online study materials, practice exams and instructor-led training to help you prepare for the exam.
What topics are covered on the Health Cloud Accredited Professional exam?
Answer: The Health Cloud Accredited Professional exam covers topics related to the Salesforce Health Cloud platform, including patient and user management, data management, security, workflow, reporting and analytics, and integration.
What skills are needed to become a Health-Cloud-Accredited-Professional?
Answer: Individuals seeking Health-Cloud-Accredited-Professional Certification should possess a high level of technical expertise in the Health Cloud platform, including understanding of the core components of the platform such as data integration and security, as well as the ability to configure and manage the platform.
What is the cost of the Health-Cloud-Accredited-Professional Certification?
Answer: The cost of the Health-Cloud-Accredited-Professional Certification is $300.
What is the exam format for the Health-Cloud-Accredited-Professional Certification exam?
Answer: The Health-Cloud-Accredited-Professional Certification exam consists of 70 multiple-choice questions and is administered in a single session.
What is the passing score for the Health-Cloud-Accredited-Professional Certification exam?
Answer: The passing score for the Health-Cloud-Accredited-Professional Certification exam is 70%.
How long is the Health-Cloud-Accredited-Professional Certification valid?
Answer: The Health-Cloud-Accredited-Professional Certification is valid for three years.
What type of support is provided for Health-Cloud-Accredited-Professional Certification candidates?
Answer: Support for Health-Cloud-Accredited-Professional Certification candidates is provided through the Health Cloud certification audit tool, which provides guidance on the exam and exam preparation process.
How can I find out if I am eligible to take the Health-Cloud-Accredited-Professional Certification exam?
Answer: To find out if you are eligible to take the Health-Cloud-Accredited-Professional Certification exam, you must complete the Health Cloud Certification Eligibility Form.
How long does it take to complete the Health-Cloud-Accredited-Professional Certification process?
Answer: The entire Health-Cloud-Accredited-Professional Certification process can take up to six weeks, depending on the number of candidates applying.
Is there a fee to take the Health-Cloud-Accredited-Professional Certification exam?
Answer: Yes, there is a fee to take the Health-Cloud-Accredited-Professional Certification exam. The fee is $300 and must be paid prior to taking the exam.
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Maria Lope
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