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A clinic is looking to manage its associated physicians within Health Cloud.Which two objects support Salesforce's recommended approach to model the doctors in the clinic's Health Cloud org?
A. Person Account B. Contact C. Healthcare Provider D. Healthcare Practitioner
Answer: B,D
Explanation: The two objects that support Salesforce’s recommended approach to model
the doctors in the clinic’s Health Cloud org are Contact and Healthcare Practitioner.
Contact is used to store the personal information of the doctor, such as name, phone, and
email. Healthcare Practitioner is used to store the professional information of the doctor,
such as specialty, license, and credentials.
Question # 2
Care managers at Bloomington Caregivers call patients after they are discharged from ahospital to ask a series of questions, which the care manager enters into Health Cloud. Thepatient is then automatically assigned a personalized care plan based on the answers theyprovided.Which two capabilities should a consultant leverage together to fulfill this requirement?
A. Discovery Framework B. Integrated Care Management C. Care Programs D. Salesforce Surveys
Answer: A,D
Explanation: To enable care managers to call patients after they are discharged from a
hospital and assign them personalized care plans based on their answers, a consultant
should leverage Discovery Framework and Salesforce Surveys together. Discovery
Framework is a feature that allows care managers to create assessments with questions
and answers that are linked to care plan templates. Salesforce Surveys is a tool that allows
care managers to create and send surveys to patients and capture their responses in
Health Cloud. By using these two capabilities together, care managers can automate the
process of assigning care plans based on patient responses.
Question # 3
A payer needs to manage requests for concurrent review of prior authorizations withinHealth Cloud and wants to use out-of-the-box record types and page layouts. However, thepayer's Salesforce administrator does not see any preconfigured record types or pagelayouts for prior authorizations in the payer's Salesforce org.What should a consultant recommend to the Salesforce administrator to expediteimplementation?
A. Install the Health Cloud Claims unmanaged package. B. Build custom page layouts and record types to support the requirement. C. Install the Health Cloud Care Request Extensions package. D. Install an AppExchange prior authorization package.
Answer: C
Explanation: The Health Cloud Care Request Extensions package provides out-of-thebox
record types and page layouts for prior authorizations, as well as other features for
managing care requests1
Question # 4
A provider has moved an existing office to a new location and wants to ensure thatwhenever a patient books an existing portal, the patient receives an email with the newaddress.How should a developer modify the existing Create Appointment Integration Procedure tosolve the request?
A. Remove the Try-Catch. B. Build If-Elself logic. C. Add a Conditional Block. D. Update the Test Condition.
Answer: C
Explanation: The developer should add a Conditional Block to the existing Create
Appointment Integration Procedure to solve the request. A Conditional Block is a component in OmniStudio that allows the developer to define conditional logic based on
input values or variables. A Conditional Block can be used to check if the provider has
moved to a new location, and if so, send an email with the new address to the patient.
Question # 5
Which three are steps required to configure Health Cloud? (Choose three.)
A. Enable the option for contacts to relate to multiple accounts. B. Install the Health Cloud Managed Package. C. Verify that Chatter Is enabled. D. Configure the console view. E. Install Health Cloud Unmanaged Packages.
Answer: A,B,D
Explanation: To configure Health Cloud, the following steps are required1:
Enable the option for contacts to relate to multiple accounts. This feature allows
contacts to be associated with more than one account, which is essential for
modeling complex relationships in healthcare.
Install the Health Cloud Managed Package. This package contains the core
objects, fields, tabs, components, and other elements that make up Health Cloud.
Configure the console view. This step involves customizing the Health Cloud
console app to suit your needs and preferences. You can add or remove tabs,
components, page layouts, and other features to optimize your user experience.
Verify that Chatter is enabled. Chatter is a collaboration tool that allows users to
communicate and share information within Health Cloud. Chatter is enabled by
default in most orgs, but you can check your settings to make sure.
Install Health Cloud Unmanaged Packages. These packages are optional and
provide additional functionality for specific use cases, such as utilization
management, care programs, or provider search.
Question # 6
A customer wants to view medication data from Health Cloud leveraging FHIR standards.Which Health Cloud data model should a consultant use?
A. Integrated Care Management data model B. Electronic health record (EHR) data model C. Virtual Care data model D. Clinical data model
Answer: D
Explanation: To view medication data from Health Cloud leveraging FHIR standards, a
consultant should use the clinical data model. This data model is built to align with HL7’s
FHIR R4 and provides objects and fields to store and access clinical information such as
medications, conditions, encounters, observations, and more6. The clinical data model also
supports FHIR APIs to enable interoperability between Health Cloud and external systems
that use FHIR standards7. Integrated Care Management data model, Electronic health
record (EHR) data model, or Virtual Care data model are not data models that can fulfill this
requirement.
Question # 7
Prior to go-live for Bloomington Caregivers, a consultant loads the future system users intoSalesforce.Which two permission set licenses should the consultant assign to the users to give themaccess to Health Cloud?
A. Health Cloud Foundation permission set license B. Health Cloud permission set license C. Health Cloud Standard permission set license D. Health Cloud Platform permission set license
Answer: B,C
Explanation: The users need both the Health Cloud permission set license and the Health
Cloud Standard permission set license to access Health Cloud features. The Health Cloud
Foundation permission set license is for users who only need access to the Health Cloud
data model, and the Health Cloud Platform permission set license is for users who need
access to the Health Cloud Lightning components3.
Question # 8
Bloomington Caregivers want to offer its patients remote monitoring to bring data frompatient devices into Health Cloud. Which set of records should an administrator populate toimplement this functionality?
A. Units of Measure, Remote Monitoring Device Types, Care Observations, Code Sets B. Code Sets, Units of Measure, Care Metric Targets, Care Observations C. Code Sets, Biometrics, Care Observations, Chart Metrics D. Units of Measure, Code Sets, Remote Monitoring Device Types, Care Episodes
Answer: B
Explanation: To implement remote monitoring functionality in Health Cloud, an
administrator should populate the following records:
Code Sets: These are records that define the codes and descriptions for various
types of data, such as care metrics, care observations, or units of measure. Code
sets help standardize the data and enable interoperability with external systems1.
Units of Measure: These are records that define the units of measurement for
various types of data, such as weight, blood pressure, or temperature. Units of
measure help convert the data into a common format and enable comparison and
analysis2.
Care Metric Targets: These are records that define the target values or ranges for
various types of care metrics, such as blood glucose level, heart rate, or oxygen
saturation. Care metric targets help monitor the patient’s health status and identify
any deviations or risks3.
Care Observations: These are records that store the data collected from patient
devices, such as blood pressure monitors, glucose meters, or pulse
oximeters. Care observations help track the patient’s health progress and provide insights for care management4. Remote Monitoring Device Types, Biometrics,
Chart Metrics, or Care Episodes are not records that are required for remote
monitoring functionality.
Question # 9
A payer is looking for a solution to recruit, credential, and onboard providers into itsnetwork. Which Health Cloud add-on should help the payer address these requirements?
A. Provider Network Management B. Contact Center for Payers C. Provider Relationship Management D. Utilization Management
Answer: C
Explanation:
C is correct because Provider Relationship Management is a Health Cloud add-on
that helps payers to recruit, credential, and onboard providers into their network.
Provider Relationship Management provides features and tools that allow payers
to manage provider contracts, track provider performance, monitor provider
satisfaction, and streamline provider communication.
Bloomington Caregivers has set up Health Cloud and needs to analyze patient referralsthrough Salesforce reports and dashboards. Which Health Cloud unmanaged packageshould a consultant recommend to deliver a prebuilt dashboard and reports?
A. Health Cloud Network Management Reports B. Health Cloud Reports for Patient Referral Management ... C. Health Cloud Referral Management Reports D. Health Cloud Member Referral Management Reports
Answer: B
Explanation:
B is correct because Health Cloud Reports for Patient Referral Management is an
unmanaged package that delivers a prebuilt dashboard and reports for analyzing
patient referrals. The dashboard shows metrics such as referral volume, referral
status, referral source, and referral outcome. The reports provide more details on
each metric and allow users to filter by various criteria.
References: : Health Cloud Reports for Patient Referral Management
Question # 11
A client wants to store data for patient’s smartwatch to display within the RemoteMonitoring charts. What object would you store this information in?
A. DiagnosticSummary B. Care Observations C. Clinical Encounters D. Identifiers
Answer: B
Explanation: According to the Salesforce documentation2, Care Observations is an object
in Health Cloud that is used to store the data for patient’s smartwatch to display within the
Remote Monitoring charts. Care Observations include information such as the observation
type, value, unit, date, and time. Care Observations can be created from various sources,
such as connected devices, manual entry, or external systems2.
Question # 12
A customer wants to view and navigate to critical insurance, clinical, and primary carephysician information on a patient's profile.Which Health Cloud capability should a consultant implement?
A. Advanced Patient Card B. Patient Path C. Enhanced Highlights Panel D. Enhanced Timeline
Answer: A
Explanation:
The Advanced Patient Card is a Health Cloud capability that allows users to view and
navigate to critical information on a patient’s profile, such as insurance, clinical, and
primary care physician information1. The Advanced Patient Card is a customizable
component that can be added to the Health Cloud console or the Contact Center app2. It
can also display data from external sources, such as EHR systems or medical devices3.
References:
1: Use the Advanced Patient Card - Salesforce 2: Configure the Person Account Page
Layout for Contact Center - Salesforce 3: Display Data from External Sources in the
Advanced Patient Card - Salesforce
Question # 13
A customer wants to leverage dependent intervention tasks as part of their carecoordination solution using Integrated Care Management.Which feature should a consultant configure to accomplish this task?
A. Intervention Templates B. Action Plan Templates C. Care Plan Task Templates D. Industry Template Library
Answer: B
Explanation: The feature that the consultant should configure to leverage dependent
intervention tasks as part of their care coordination solution using Integrated Care
Management is Action Plan Templates. Action Plan Templates are reusable sets of tasks
that can be assigned to patients or members based on their care needs. Action Plan
Templates can include dependent tasks that are triggered by the completion of other tasks.
Question # 14
Bloomington Caregivers has created and tested its first care plan template in a sandbox,Which includes problems, goals, and tasks. The company has deployed this template to itsfinal environment using Data Loader.Which two steps should a consultant recommend, following this deployment, to enableusers to successfully leverage this new template?
A. Conduct end-user training O he use of the care plan template. B. Confirm User access to Care plan objects. C. Activate the new care plan template. D. Activate the problems; goals, and tasks associated with the template.
Answer: B,C
Explanation:
After deploying a care plan template from a sandbox to a final environment using Data
Loader, the consultant should recommend the following two steps to enable users to
successfully leverage the new template:
Confirm User access to Care plan objects: The consultant should ensure that the
users have the appropriate permissions and sharing settings to access the care
plan objects, such as Care Plan Template, Care Plan Template Problem, Care
Plan Template Goal, and Care Plan Template Task1. The users should also have
access to the parent records of the care plan objects, such as Account or
Contact2.
Activate the new care plan template: The consultant should activate the new care
plan template by changing its status from Draft to Active3. This will make the
template available for users to apply to their patients. The consultant does not
need to activate the problems, goals, and tasks associated with the template
separately, as they are automatically activated when the template is activated3.
References:
1: Permissions Required for Care Plans - Salesforce 2: Give Caseworkers Access to Goal Assignments and Benefit Assignments Related to Care Plans - Salesforce 3: Create a Care
Plan Template - Salesforce
Question # 15
How should a consultant at a large provider system model a patient in Health Cloud?
A. Configure Account B. Leverage Contact-Contact C. Configure Contact D. Leverage Person Account
Answer: D
Explanation:
D is correct because leveraging Person Account is the recommended way to
model a patient in Health Cloud. A Person Account is a special type of account
that combines the attributes of an account and a contact. It allows users to store
information about individual people, such as name, address, phone number, email, and health details. Health Cloud uses Person Accounts to represent patients and
members, and to enable various features and functionality, such as household
data model, clinical data model, care management, and provider network
management.
References: : Health Cloud Data Models for Healthcare : Take a Look at the Household
Data Model
Question # 16
While working with a received document using Intelligent Document Automation, which three capabilities should a consultant leverage with Health Cloud out-of-the-box?
A. Barcode Scanning B. Record Type Association C. eFax Connection D. Automated Document Checklist Item Creation E. Document Rotation
Answer: A,B,D
Explanation:
A is correct because barcode scanning is a capability that can be leveraged with
Health Cloud out-of-the-box using Intelligent Document Automation (IDA). IDA can
scan and extract data from barcodes on documents, such as patient wristbands,
lab reports, or medication labels.
B is correct because record type association is a capability that can be leveraged
with Health Cloud out-of-the-box using IDA. IDA can associate a document with a
specific record type based on the document type, such as consent form, referral
letter, or discharge summary.
C is incorrect because eFax connection is not a capability that can be leveraged
with Health Cloud out-of-the-box using IDA. IDA does not support receiving or
sending documents via eFax. However, it is possible to integrate IDA with thirdparty
eFax services using custom code or connectors.
D is correct because automated document checklist item creation is a capability
that can be leveraged with Health Cloud out-of-the-box using IDA. IDA can create
document checklist items for documents that are received and processed, and
update their status based on the document processing stage.
References: : Intelligent Document Automation : Intelligent Document Automation for
Healthcare
Question # 17
Which data model is used to represent information via standard object and record types onstandard objects to manage how care is covered?
A. Health Insurance data model B. Coverage data model C. Payer data model D. Plan data model E. Benefit data model
Answer: B
Explanation: Coverage data model (B) is the data model that is used to represent
information via standard object and record types on standard objects to manage how care
and Benefit data model (E) are not valid data models in Health Cloud.
Question # 18
A customer is implementing Intelligent Appointment Management in Health Cloud toeliminate swivel chair to other scheduling systems. Which two connectivity options should aconsultant leverage as the scheduling engine?
A. Business Rules Engine B. Electronic Health Record (EHR) System C. Salesforce Scheduler D. Scheduler for Industries
Answer: B,C
Explanation: The two connectivity options that a consultant should leverage as the
scheduling engine for Intelligent Appointment Management in Health Cloud are Electronic
Health Record (EHR) System and Salesforce Scheduler. An EHR System is an external
system that stores and manages clinical data and appointments for patients or members.
Salesforce Scheduler is a native Salesforce feature that allows users to schedule
appointments with customers or prospects.
Question # 19
Bloomington Caregivers wants to share details about a patient's medical condition withBedrock Hospitals through an integration. What should a consultant recommend as theappropriate method for Bedrock to access the information leveraging Health Cloudfunctionality?
A. Expose the MedicalCondition object through an Apex class. B. Integrate using the FHIR Clinical API C. Use the FHIR Patient API through DataRaptor D. Leverage the MedicalCondition Integration Procedure.
Answer: B
Explanation:
B is correct because integrating using the FHIR Clinical API is the appropriate
method for Bedrock to access the information leveraging Health Cloud
functionality. The FHIR Clinical API is a RESTful API that allows external systems
to access and exchange clinical data stored in Health Cloud, such as
AllergyIntolerance, Condition, MedicationOrder, and Procedure. The FHIR Clinical
API uses the FHIR standard, which is a widely adopted interoperability standard
for healthcare data.
References: : FHIR Clinical API : FHIR Overview
Question # 20
Which Permission Set Licenses and Permission Sets need to be assigned to users toleverage Utilization Management' (Choose three)
A. Health Cloud Analytics Permission Set B. Health Cloud Platform Permission Set License C. Health Cloud Utilization Management Permission Set D. Health Cloud Permission Set License E. Health Cloud Foundation Permission Set
Answer: B,C,D
Explanation: To leverage Utilization Management features in Health Cloud, users need to
have Health Cloud Permission Set License, Health Cloud Utilization Management
Permission Set, and Health Cloud Foundation Permission Set. Health Cloud Permission
Set License grants access to the Health Cloud platform objects and features. Health Cloud
Utilization Management Permission Set grants access to utilization management objects so
users can manage care requests and reviews. Health Cloud Foundation Permission Set
assigns read access to additional Health Cloud platform capabilities4. Health Cloud
Analytics Permission Set and Health Cloud Platform Permission Set License are not
required for Utilization Management.
Question # 21
A developer needs to modify the out-of-the-box Advanced Patient Card to display theCategory, SubjectID, and Date for active ClinicalAlerts.Which three steps should the developer take to accomplish this?
A. Create and activate a new child card. B. Clone the parent card. C. Define session variables to control visibility of clinical data. D. Create a DataRaptor to extract necessary data. E. Change the child card state to show active.
Answer: A,D,E
Explanation: To modify the out-of-the-box Advanced Patient Card to display the Category,
SubjectID, and Date for active Clinical Alerts, a developer should take the following steps:
Create and activate a new child card: This step allows the developer to create a
custom card that inherits the properties of the parent card and displays additional
information from Clinical Alerts object4.
Create a DataRaptor to extract necessary data: This step allows the developer to
create a DataRaptor Extract that queries the Clinical Alerts object and returns the
Category, SubjectID, and Date fields for active records5.
Change the child card state to show active: This step allows the developer to
change the state of the child card from inactive to active, so that it is visible on the
Advanced Patient Card component6. Cloning the parent card, defining session
variables, or creating an Integration Procedure are not required steps for this task.
Question # 22
A provider is looking to implement Utilization Management in Health Cloud and submit andtrack prior authorizations. Which two capabilities should a consultant customize to achieve this?
A. Create a new UtilizationManagementSettings record in Custom Settings. B. Create a new Support Process to match the customer's process steps. C. Integrate using MuleSoft Direct for electronic Prior Authorizations (ePA). D. Customize the Service Request object.
Answer: B,D
Explanation: The two capabilities that a consultant should customize to implement
Utilization Management in Health Cloud and submit and track prior authorizations are
creating a new Support Process to match the customer’s process steps and customizing
the Service Request object. A Support Process defines the picklist values available for the
Status field on a Service Request record, which represents a prior authorization request.
The consultant can create a new Support Process to match the customer’s process steps,
such as Submitted, Approved, Denied, or Pending. The Service Request object stores
information about the prior authorization request, such as the patient, the provider, the
service type, and the outcome. The consultant can customize this object by adding or
removing fields, creating validation rules, or defining page layouts.
Question # 23
Which three statements about the patient timeline view are true? (Choose three.)
A. The patient timeline can be used in any Salesforce application. B. Events can be specified to appear when the Health Cloud home page first loads. C. The patient timeline is a Health Cloud Empower component. D. The patient timeline supports standard and custom objects. E. Filters can be used to limit the number of records shown in the patient timeline.
Answer: B,D,E
Explanation: Events can be specified to appear when the Health Cloud home page first
loads (B), the patient timeline supports standard and custom objects (D), and filters can be
used to limit the number of records shown in the patient timeline (E) are three statements
that are true about the patient timeline view. The patient timeline cannot be used in any
Salesforce application (A), as it is specific to Health Cloud. The patient timeline is not a
A hospital system wants to track patient relationships to its cardiologist, primary carephysician, and oncologist. Which object should a consultant recommend to implement?
A. Contact-Contact Relationship B. Affiliation Relationship C. Healthcare Practitioner Facility D. Patient Provider Relationship
Answer: D
Explanation:
D is correct because Patient Provider Relationship is the standard object in Health
Cloud that is used to track patient relationships to healthcare practitioners, such as
cardiologist, primary care physician, and oncologist. Patient Provider Relationship
represents the association between a patient and a healthcare practitioner who
provides care for the patient. This object can store information such as the
practitioner’s specialty, role, contact details, and relationship status.
References: : Patient Provider Relationship : Healthcare Practitioner Data Model
Question # 25
A provider wants its care coordinators to track a series of problems, goals, andinterventions (PGIs) related to a patient's care in a repeatable, efficient way.Which approach should a consultant recommend?
A. Configure an action plan template with tasks for each PGI. B. Coach the care coordinators to quickly create tasks using a checklist. C. Create care program templates and assign them to patients. D. Define a PGI Library and care plan templates using the library.
Answer: D
Explanation: The best approach is to define a PGI Library and care plan templates using
the library. This will enable the care coordinators to track PGIs in a standardized way, and
also leverage best practices and evidence-based guidelines.
Question # 26
A health plan provider would like to manage prior authorizations with predefined approvalcriteria. Which three features in Health Cloud should a consultant recommend in this case?
A. Claims data model B. Business Rules Engine C. Utilization Management data model D. Intelligent Appointment Management E. Out-of-the-box Process libraries
Answer: B,C,E
Explanation: The three features in Health Cloud that the consultant should recommend to
the health plan provider are Business Rules Engine, Utilization Management data model,
and Out-of-the-box Process libraries. These features enable the provider to manage prior authorizations with predefined approval criteria, store and track care requests, and
leverage best practices and templates for common scenarios .
Question # 27
Bloomington Caregivers is looking to streamline the user experience for its call centeragents On the patient's record, the company wants the ability to:• Inform agents about changes in information• View basic details about a patients insurance• Have a complete view of all engagement interactions in one placeWhich three components from Contact Center for Health Cloud should a consultant use toachieve this?
A. Member Plan FlexCard B. Identity Verification C. Record Alerts D. Action Launcher E. Timeline
Answer: C,D,E
Explanation:
Record Alerts can be used to inform agents about changes in information, such as
a change in address or phone number. Record Alerts display a banner on the
record page with a custom message and an optional link to another record or URL.
Action Launcher can be used to view basic details about a patient’s insurance,
such as the plan name, coverage type, and eligibility status. Action Launcher
displays a FlexCard component that shows key information from a related record
or external data source.
Timeline can be used to have a complete view of all engagement interactions in
one place, such as calls, emails, tasks, and events. Timeline displays a
chronological list of past and upcoming activities related to the record. References: : Record Alerts : Action Launcher : Timeline
Question # 28
A consultant is working with an insurance provider to set up prior authorizations in HealthCloud. The provider requires a display of preauthorization outcomes from its externalsystem which manages the end-to-end prior authorization processWhich solution is appropriate to meet this use case?
A. Service Preauth and Preauth Detail B. Care Request and Care Request Item C. Plan Benefit and Plan Benefit Item D. Care Preauth and Care Preauth Item
Answer: B
Explanation:
B is correct because Care Request and Care Request Item are the standard
objects in Health Cloud that are used to set up prior authorizations. Care Request
represents a request for authorization of a service or procedure, and Care Request
Item represents a specific service or procedure within the request. These objects
can be integrated with an external system that manages the end-to-end prior
authorization process, and display the preauthorization outcomes from that
system.
References: : Care Request : Care Request Item : Prior Authorization in Health Cloud
Question # 29
A payer needs to connect an electronic health record (EHR) to Health Cloud to display keyclinical data to Health Cloud users. The data in the source system is aligned to FHIR R4standards, but some transformation is anticipated. Which approach should a consultant useto set up this integration?
A. A middleware integration solution that can handle data transformation if necessary B. A point-to-point API connection from the EHR to Health Cloud C. A "swivel-chair" standard operating procedure document that will be distributed to users D. A scheduled batch job that retrieves a file from an SFTP
Answer: A
Explanation: The approach that a consultant should use to set up this integration is a
middleware integration solution that can handle data transformation if necessary. A
middleware integration solution is a software layer that connects different systems and
applications and facilitates data exchange between them. A middleware integration solution
can also perform data transformation, which is the process of converting data from one
format or structure to another. This is useful when the source system and the target system
have different data models or standards.
Question # 30
While a consultant is implementing Integrated Care Management for a customer, thecustomer requests that a change is made to theCare Plan creation wizard.Which underlying component should the consultant customize to achieve this?
A. Field Sets B. FlexCard C. Flow D. OmniScript
Answer: D
Explanation: The underlying component that the consultant should customize to achieve
this is OmniScript. OmniScript is a component in OmniStudio that allows the consultant to
create guided scripts or wizards for users to follow. OmniScript can be used to create the
Care Plan creation wizard, and it can be customized using various elements, such as
steps, prompts, inputs, outputs, and actions.
Question # 31
Bloomington Caregivers has decided to expand its Health Cloud implementation to includea Crisis Support Center. Which two steps should an administrator take as part of theimplementation?
A. Assign users the Health Cloud Crisis Support Center Management permission set license. B. Install the Crisis Support Center unmanaged package. C. Enable Crisis Support Center Management App in Setup. D. Review and modify the Crisis Center Intake flow in Flow Builder to meet requirements.
Answer: B,D
Explanation: The two steps that an administrator should take as part of the
implementation of a Crisis Support Center are installing the Crisis Support Center
unmanaged package and reviewing and modifying the Crisis Center Intake flow in Flow
Builder to meet requirements. The Crisis Support Center unmanaged package provides
out-of-the-box features for managing crisis situations, such as a custom object, a Lightning
component, a Lightning app, and a Flow template. The Crisis Center Intake flow is a
prebuilt flow that guides users through collecting information from callers and creating
records in Health Cloud.
Question # 32
A provider would like to create Salesforce reports to analyze patient outcomes and patientreferrals.Which three steps should a consultant recommend as part of the reporting setup to ensurethe provider can view this report appropriately?
A. Enable the enhanced Analytics for Healthcare setting in Setup. B. Create custom report types for clinical objects. C. Assign appropriate permissions to internal users. D. Leverage the Patient Referral Management unmanaged package. E. Adjust template care management reports and dashboards.
Answer: B,C,E
Explanation: To create Salesforce reports to analyze patient outcomes and patient
referrals, a consultant should recommend the following steps:
Create custom report types for clinical objects, such as Condition, Medication, or
Encounter, to access the data stored in Health Cloud’s clinical data model1.
Assign appropriate permissions to internal users, such as the Health Cloud
Analytics permission set, to enable them to view and create reports and
dashboards2.
Adjust template care management reports and dashboards, such as Patient
Outcomes or Patient Referrals, to customize them for the customer’s specific
needs34. Enabling the enhanced Analytics for Healthcare setting or leveraging the
Patient Referral Management unmanaged package are not required steps for this
requirement.
Question # 33
An administrator at Bloomington Caregivers has received a change request to alter theappearance of the timeline so that it displays vertically instead of horizontally.Which step should the administrator take when implementing this change request?
A. Find the Timeline Orientation setting in Custom Metadata, which controls the orientationof all timelines, and change the value to vertical. B. Find the Timeline View Configuration for each relevant timeline in the Health Cloud -Lightning Admin app and change the Orientation to vertical. C. Enable Timeline in Salesforce Setup. then configure and activate new timeline and addto the relevant Lightning record. D. Enable Timeline in Salesforce Setup, then set the toggle for vertical orientation to true toset all timeline orientations as vertical.
Answer: B
Explanation:
According to the Salesforce documentation1, the Timeline View Configuration is a custom
metadata type that defines the appearance and behavior of a timeline in Health
Cloud. Each timeline has its own Timeline View Configuration record, which can be
accessed and edited from the Health Cloud - Lightning Admin app2. One of the settings
that can be changed in the Timeline View Configuration is the Orientation, which controls whether the timeline is displayed horizontally or vertically1. Therefore, to alter the
appearance of the timeline so that it displays vertically instead of horizontally, the
administrator should find the Timeline View Configuration for each relevant timeline in the
Health Cloud - Lightning Admin app and change the Orientation to vertical.
Question # 34
A provider's office wants to verify a patient's insurance plan information and coverage whenthey call into the call center to book an appointment.Which capability should a consultant leverage to address this requirement?
A. Utilization Management B. Intelligent Appointment Management C. identity Verification D. Benefits Eligibility and Verification
Answer: D
Explanation:
Benefits Eligibility and Verification is a Health Cloud capability that allows users to verify a
patient’s insurance plan information and coverage in real time, directly on the patient
record1. Users can connect with verification partners easily by integrating with third-party
benefits and eligibility services1. Users can also check benefits for medical services,
pharmacy, and medical equipment to ensure patients have the required coverage before
their visit1.
This capability can help a provider’s office to verify a patient’s insurance plan information
and coverage when they call into the call center to book an appointment. The call center
agent can access the patient’s account record, click the tab that contains the Benefits
Verification component, and see a list of the available health insurance plans for the
patient2. The agent can then verify the plan benefits, such as eligibility, coverages, and copayments, by clicking Verify Benefits2. The page then updates with real-time details of
the patient’s benefits for the selected plan2.
References:
1: Get Started with Benefits Verification Unit | Salesforce Trailhead 2: Work with Benefits
Verification Unit | Salesforce Trailhead
Question # 35
During a sprint demo, a customer wants to update fields in the Ul on the Patient MedicationManager component. Which two objects is a consultant able to add and/or remove fieldsfrom?
A. Medication Dispense B. Medication Strength C. Medication Details D. Medication Request
Answer: A,D
Explanation: The two objects that a consultant is able to add and/or remove fields from in
the UI on the Patient Medication Manager component are Medication Dispense and
Medication Request. These objects are part of the Health Cloud data model and store
information about the medication orders and deliveries for a patient.
Question # 36
While running user acceptance testing (UAT) for a customer, an end user is unable to viewcertain data on the Enhanced Timeline for Contact Center.What should be the first step in troubleshooting this issue?
A. Ensure the user has the right object permissions. B. Ensure the component has been activated C. Check the Health Cloud Data permission set assignment D. Check the Enhanced Patient permission set assignment
Answer: A
Explanation:
A is correct because ensuring the user has the right object permissions is the first
step in troubleshooting this issue. The Enhanced Timeline for Contact Center
displays records from various objects, such as Case, Engagement Interaction,
Engagement Topic, and Task. The user needs to have at least read access to
these objects and their fields to view them on the timeline. The administrator can
check and modify the user’s object permissions from their profile or permission set.
References: : Enhanced Timeline for the Contact Center : Object Permissions
Question # 37
A new user story requires an OmniScript to update an existing field on a custom SObject.Which two components should a consultant use to satisfy the requirement?
A. SOQL Query B. API Actions C. Integration Procedures D. DataRaptors
Answer: C,D
Explanation:
C is correct because Integration Procedures are components that can be used to
update an existing field on a custom SObject. Integration Procedures are reusable
processes that can perform various actions on data, such as reading, writing,
transforming, or validating. Integration Procedures can be invoked from an
OmniScript or a DataRaptor, and can accept input parameters and return output
values.
D is correct because DataRaptors are components that can be used to update an
existing field on a custom SObject. DataRaptors are data transformation tools that
can extract, load, or transform data from any Salesforce object or external data
source. DataRaptors can be invoked from an OmniScript or an Integration
Procedure, and can accept input parameters and return output values.
References: : Integration Procedure : DataRaptor
Question # 38
Bloomington Caregivers wants to ensure it maintains the privacy of its users' data byenabling data protection details for leads, contacts, and person accounts during the initialHealth Cloud install and configuration.Which entity should the administrator enable within Data Protection and Privacy for HealthCloud to work in this scenario?
A. Fields B. Records C. Tasks D. Objects
Answer: A
Explanation: A is correct because enabling data protection details for fields is the entity that the
administrator should enable within Data Protection and Privacy for Health Cloud to
work in this scenario. Data protection details for fields allow users to specify the
data protection level and data classification for each field on leads, contacts, and
person accounts. This helps to identify and protect sensitive data, such as
protected health information (PHI), and comply with privacy regulations, such as
General Data Protection Regulation (GDPR).
Question # 39
What are three requirements for implementing patients or members in Health Cloud?
A. Ensure the Person Account object is used. B. Ensure the Parent Contact object is blank. C. Ensure l-to-1 Account to Contact relationship. D. Ensure the Parent Account field is blank. E. Ensure the Account is the Parent to Household Accounts.
Answer: A,C,D
Explanation: The three requirements for implementing patients or members in Health
Cloud are ensuring the Person Account object is used, ensuring 1-to-1 Account to Contact relationship, and ensuring the Parent Account field is blank. These requirements are part of
the Health Cloud data model and allow the consultant to model patients or members as
individuals with personal and health information.
Question # 40
A pharma company runs personalized medicine programs and needs the ability tocoordinate various steps involved in the process, like apheresis and infusion.Which Health Cloud capability should help the company with this program?
A. Advanced Therapy Management B. Intelligent Document Automation C. Integrated Care Management D. Intelligent Sales
Answer: A
Explanation:
Advanced Therapy Management can help the pharma company with its
personalized medicine programs, as it enables them to coordinate the various
steps involved in the process, such as apheresis and infusion. Advanced Therapy
Management provides a set of features and tools that allow users to create and
manage complex care plans, track the progress of each patient, and monitor the
inventory and logistics of the therapy products.
Question # 41
A customer that already has Service Cloud is onboarding a new business unit, which needsto use Health CloudWhich three organization-wide default settings should an administrator change to ensurethe original business unit that leveragesService Cloud does not have visibility into protected health information (PHI)?
A. Set Person Accounts to Private. B. Set Contact to Controlled by Parent. C. Set related clinical objects to Controlled by Parent or Private. D. Set Health Details to Controlled by Parent or Private E. Set Account and Contract to Private.
Answer: B,C,E
Explanation:
A is incorrect because setting Person Accounts to Private is not a valid
organization-wide default setting. Person Accounts inherit their sharing settings
from Accounts and Contacts.
B is correct because setting Contact to Controlled by Parent ensures that the
original business unit that leverages Service Cloud does not have visibility into
protected health information (PHI) stored in Contact records. This setting means
that the access level for Contact records depends on the access level for their
parent Account records.
C is correct because setting related clinical objects to Controlled by Parent or
Private ensures that the original business unit that leverages Service Cloud does
not have visibility into protected health information (PHI) stored in clinical objects,
such as Allergy, Diagnosis, Medication Order, and Procedure Order. These
objects are related to either Account or Contact objects, and their sharing settings
should match or be more restrictive than their parent objects.
D is incorrect because setting Health Details to Controlled by Parent or Private is
not a valid organization-wide default setting. Health Details is a custom object that
stores health information for patients and members. It is related to the Person
Account object, and its sharing settings are controlled by its parent object.
E is correct because setting Account and Contract to Private ensures that the
original business unit that leverages Service Cloud does not have visibility into protected health information (PHI) stored in Account and Contract records. This
setting means that users can only access the records that they own or are
explicitly shared with them.
References: : Protect Privacy in Health Cloud : Organization-Wide Default Access Settings
Question # 42
During a design session, the client asks for best practices around when to use DataRaptorsvs For which scenario should a consultant advise the client to use a single DataRaptor?
A. The action must perform a SendMail task and check for any errors. B. The dataset requires connecting to an external data source, such as CSV or REST API C. The dataset required needs to read two SObjects with a clearly defined relationship. D. The task requires both a read and write of SObject data
Answer: C
Explanation: C is correct because the dataset required needs to read two SObjects with a
clearly defined relationship is a scenario where a single DataRaptor can be used.
A DataRaptor Extract can query data from one or more Salesforce sObjects and
their related fields using SOQL. A DataRaptor Load can save data to one or more
Salesforce sObjects by creating or updating records.
A payer is implementing Health Cloud and wants to leverage predefined rules for its priorauthorization request review process. The payer would like to leverage out-of-the-boxHealth Cloud functionality to drive speed to value.Which prebuilt feature should a consultant recommend the payer leverage?
A. Integration Procedures B. OmniScript Templates C. FlexCards D. Expression Set Templates
Answer: D
Explanation: Expression Set Templates are the prebuilt feature that the payer should
leverage to implement predefined rules for its prior authorization request review process.
Expression Set Templates are reusable sets of expressions that can be used to evaluate
business logic and trigger actions based on the results.
Question # 44
Bloomington Caregivers would like to send patient clinical data to an external payer, Howshould a consultant advise Bloomington Caregivers to make this information available tothe payer using the most cost-effective method in out-of-the-box Health Cloud?
A. Build a custom remote call-in API into Salesforce. B. Leverage the FHIR R4 Patient API C. Use MuleSoft Accelerator with H 7 APL D. use a third-party tool from AppExChange.
Answer: B
Explanation:
The FHIR R4 Patient API is a Health Cloud feature that allows users to create, update, and
query patient data in Salesforce using the Fast Healthcare Interoperability Resources
(FHIR) standard1. FHIR is a widely adopted standard for exchanging healthcare
information electronically2. By using the FHIR R4 Patient API, Bloomington Caregivers can make their patient clinical data available to the external payer in a cost-effective and
interoperable way, without requiring any custom development or third-party tools. The FHIR
R4 Patient API supports the US Core Patient profile, which defines the minimum set of data
A pharma company wants the ability to:• Upload a patient's insurance card, including automatic Member Plan record creation• Run a benefits verification check• Schedule on behalf of the patient with a providerWhich set of Health Cloud capabilities should enable the company to build this businessprocess?
A. Intelligent Document Automation, Intelligent Appointment Management, IntelligentDocument Reader, Benefits Verification B. Virtual Care, Intelligent Appointment Management, Intelligent Document Automation,Intelligent Document Reader C. Intelligent Appointment Management, Benefits Verification, Intelligent DocumentAutomation, eFax Integration D. Utilization Management, Care Management, Intelligent Document Automation, IntelligentAppointment Management
Answer: A
Explanation: The set of Health Cloud capabilities that should enable the company to build
this business process are Intelligent Document Automation, Intelligent Appointment
Management, Intelligent Document Reader, and Benefits Verification. Intelligent Document
Automation allows the company to upload a patient’s insurance card and automatically
create a Member Plan record. Intelligent Appointment Management allows the company to
schedule on behalf of the patient with a provider. Intelligent Document Reader allows the
company to extract data from the insurance card and populate the Member Plan fields.
Benefits Verification allows the company to run a benefits verification check using a thirdparty
service.
Question # 46
A healthcare provider with multiple clinics and specialties is struggling to manage itsappointment scheduling process efficiently. Patients are experiencing long wait times onthe phone and want to leverage self-service options.Which three Health Cloud capabilities should a consultant recommend configuring toprovide a solution to improve patient satisfaction?
A. Intelligent Appointment Management B. Intelligent Form Reader C. Provider Search D. Assessments and Recommendations E. Experience Cloud for Hearth Cloud
Answer: A,C,E
Explanation:
A is correct because Intelligent Appointment Management (IAM) for Health Cloud
helps patients schedule appointments through the channel of their choice: agentassisted
or self-service. IAM aggregates multiple scheduling engines, such as
Salesforce Scheduler or Electronic Health Record (EHR) scheduling engines, or
both, so that schedulers and patients can see all available appointments in one
place.
References: : Intelligent Appointment Management
B is incorrect because Intelligent Form Reader is not a Health Cloud capability, but
a Salesforce Platform capability that allows users to extract data from forms and
documents using artificial intelligence.
References: : Intelligent Form Reader
C is correct because Provider Search helps patients find and connect with care
providers that match their needs and preferences. Provider Search allows patients
to search for providers by various criteria, such as name, location, specialty,
availability, and ratings.
References: : Provider Search
D is incorrect because Assessments and Recommendations are not Health Cloud
capabilities that directly improve patient satisfaction with appointment scheduling.
Assessments and Recommendations are tools that help users gather information
and provide guidance for patients based on their responses.
References: : Assessments and Recommendations
E is correct because Experience Cloud for Health Cloud enables patients to
schedule their own appointments using a self-service portal or website. Experience Cloud for Health Cloud provides a prebuilt template that integrates with IAM and
Provider Search to allow patients to book appointments online.
References: : Experience Cloud for Health Cloud
Question # 47
A pharmaceutical company is looking to support patients throughout their clinical journey. One of the factors the company needs to track is the socioeconomic and cultural barriersthat could hinder a patient's process.Which Health Cloud capability should a consultant implement to fulfill this requirement?
A. Care Blockers B. Clinical Barriers C. Social Determinants of Health D. Utilization Management
Answer: C
Explanation:
C is correct because Social Determinants of Health (SDOH) are the non-medical
factors that influence health outcomes, such as socioeconomic and cultural
barriers. Health Cloud provides a feature that allows users to capture and track
SDOH data for patients, such as housing status, food security, transportation
access, and education level. This feature can help the pharmaceutical company to
support patients throughout their clinical journey by identifying and addressing
their SDOH needs.
References: : Social Determinants of Health at CDC
Question # 48
An Health Cloud administrator has setup risk recalculation by setting the recalculate flag totrue, but is not seeing the recalculation score for the patient. Which of the following ismostly likely the reason why the recalculation score for the patient is not displaying?
A. CMS risk scores cannot be recalculated in Health Cloud. B. CMS risk scores should be recalculated using only third party APIs. C. Risk scores are recalculated only for patients that are affiliated with a Care Program. D. Risk scores can only be calculated using the CMS recalculation API.
Answer: C
Explanation: Risk scores are recalculated only for patients that are affiliated with a Care
for the score not displaying. CMS risk scores can be recalculated using both third party
APIs and Salesforce APIs (B), so this is not a reason for the score not displaying. Risk
scores can be calculated using both the CMS recalculation API and other methods (D), so
this is not a reason for the score not displaying.
Question # 49
Bloomington Caregivers is implementing Health Cloud for managing the healthcare data ofchildren under the age of 13.Which three considerations should the company take into account to ensure compliancewith the Children's Online Privacy Protection Act (COPPA)?
A. Obtaining verified parental consent before collecting and storing any personalinformation of children B. Disclosing the organization's privacy policy to parents and obtaining their consent C. Ensuring that Bloomington Caregivers' system implementation partner has met allCOPPA regulations during the build phase D. Implementing appropriate security measures to safeguard children's personal information E. Ensuring information collected about children is protected with at rest and in-transitencryption
Answer: A,B,D
Explanation:
A is correct because obtaining verified parental consent before collecting and
storing any personal information of children is one of the main requirements of
COPPA. The consent must be obtained in a way that ensures that the person
providing consent is the child’s parent or legal guardian, such as using a credit
card, digital signature, or video conference.
B is correct because disclosing the organization’s privacy policy to parents and
obtaining their consent is another requirement of COPPA. The privacy policy must
explain what information the organization collects from children, how it uses and
discloses it, and what rights parents have to review or delete their children’s
information.
C is incorrect because ensuring that Bloomington Caregivers’ system
implementation partner has met all COPPA regulations during the build phase is
not a consideration for the company, but for the partner. The company is ultimately
responsible for complying with COPPA, regardless of who builds their system.
D is correct because implementing appropriate security measures to safeguard
children’s personal information is another requirement of COPPA. The
organization must establish and maintain reasonable procedures to protect the
confidentiality, security, and integrity of personal information collected from
A pharma customer requires a scheduling tool to book infusions with multiple steps as partof its Health Cloud implementation. It needs a solution for care coordinators to bookappointments without having to manually check availability and resources themselves.Which solution should a consultant recommend?
A. Intelligent Appointment Management B. Procedure Scheduling C. Salesforce Scheduler D. Advanced Therapy Management
Answer: A
Explanation:
A is correct because Intelligent Appointment Management (IAM) is a solution for
care coordinators to book appointments without having to manually check
availability and resources themselves. IAM aggregates multiple scheduling
engines, such as Salesforce Scheduler or Electronic Health Record (EHR)
scheduling engines, or both, so that schedulers and patients can see all available
appointments in one place. IAM also supports complex appointment types, such
as infusions, that require multiple steps or resources.
A call center agent at Bloomington Caregivers wants the ability to look up providers byappointment on behalf of their patients.Which two capabilities should a consultant recommend to enable this requirement?
A. Experience Cloud for Health Cloud B. Provider Search C. Intelligent Appointment Management D. Integrated Care Management
Answer: B,C
Explanation: To enable call center agents at Bloomington Caregivers to look up providers
by appointment on behalf of their patients, a consultant should recommend the following
capabilities in Health Cloud:
Provider Search: This is a feature that allows call center agents to search for
providers based on various criteria, such as location, specialty, availability,
network status, ratings, languages spoken, etc. Provider Search helps call center
agents find the best match for their patients’ needs4.
Intelligent Appointment Management: This is a feature that allows call center
agents to schedule appointments with providers based on their availability and
preferences. Intelligent Appointment Management helps call center agents
optimize appointment booking by considering factors such as travel time, urgency
level, patient history, provider capacity, etc5. Experience Cloud for Health Cloud or
Integrated Care Management are not capabilities that can fulfill this requirement.
Question # 52
Bloomington Caregivers needs to easily view all of the complex associations betweenpatients, personal relationships, healthcare practitioners, other people, and organizations inhealthcare.Which Health Cloud feature should a consultant leverage to meet this requirement7
A. Care Team B. Actionable Relationship Center C. Enhanced Timeline D. Patient Card
Answer: B
Explanation:
Actionable Relationship Center can help Bloomington Caregivers to easily view all of the complex associations between patients, personal relationships, healthcare
practitioners, other people, and organizations in healthcare. Actionable
Relationship Center displays a graphical representation of the relationships
between the record and other records in Health Cloud, such as Account, Contact,
Care Team Member, Referral, and Care Plan. Users can also perform actions on
the related records, such as creating tasks, sending messages, or updating fields.
Question # 53
A MedTech company is implementing Health Cloud to better plan and track surgical casevisits, manage device inventory and run cycle counts.Which data model should a consultant recommend the company use?
A. Intelligent Sales B. Inventory Management C. Life Sciences D. Provider Engagement
Answer: C
Explanation: To better plan and track surgical case visits, manage device inventory and
run cycle counts, a consultant should recommend the MedTech company use the Life
Sciences data model in Health Cloud. This data model provides objects and fields to store
and manage information related to surgical cases, devices, inventories, cycle counts, and
more5. Intelligent Sales, Inventory Management, or Provider Engagement are not data
models that exist in Health Cloud.
Question # 54
A provider uses an external appointment management system. The default solutionprovided by Health Cloud is not viable for the How should a consultant implement a robustsystem for the provider?
A. Use an electronic health record (EHR) routing system to book the appointment in HealthCloud. B. Create a custom FHIR Adapter to make calls to Health Cloud. C. Use a package created by ISV (Independent Software Vendor) for Health Cloud. D. Create an Apex class and leverage Intelligent Appointment Management.
Answer: C
Explanation: To implement a robust appointment management system for a provider that
uses an external system, a consultant should use a package created by ISV (Independent
Software Vendor) for Health Cloud. This would allow the provider to leverage existing solutions that are integrated with Health Cloud and offer features such as scheduling,
reminders, cancellations, rescheduling, and confirmations. Using an EHR routing system,
creating a custom FHIR Adapter, or creating an Apex class are not viable options for this
requirement3.
Question # 55
At Bloomington Caregivers, care coordinators can only view patient records they own inHealth Cloud. Moving forward, a small subset of auditors need access.What should a consultant do to expand this access?
A. Create a user access policy with grant permissions. B. Update organization-wide default for Account and Contract to Public Read-Only. C. Create a restriction rule for the Person Account object. D. Create a criteria-based Account sharing rule.
Answer: D
Explanation: The consultant should create a criteria-based Account sharing rule to expand
this access. A criteria-based Account sharing rule allows the consultant to share accounts that meet certain criteria with a specific group of users, such as auditors. This way, the
auditors can view patient records that they do not own in Health Cloud.
Question # 56
Users need to analyze their patient or member referrals through a prebuilt dashboard thatincludes reports on important aspects of their referral management.What should a consultant do in this case?
A. Install the add-on package that delivers Health Cloud Reports for UtilizationManagement and Health Cloud (or Patient Referral Management. B. Upload a Provider Referral Dashboard Template and enable the action bar so that userscan generate a Patient referral Management report. C. Install the unmanaged extension package that delivers Health Cloud Reports for PatientReferral Management. D. Add extra picklist values to Account record type and add fields on the page layout forpatient referral data for CRM Analytics to generate a Patient Referral Management report.
Answer: C
Explanation:
According to the Salesforce documentation1, the Health Cloud Reports for Patient Referral
Management is an unmanaged extension package that provides a prebuilt dashboard with
reports on important aspects of referral management, such as referral status, referral
source, referral age, and referral efficiency. The package also includes custom fields,
custom objects, and custom report types to support the dashboard. To use this package, a
consultant should install it in their org and assign the appropriate permissions to the users
who need to access the dashboard. The package is compatible with Health Cloud and
CRM Analytics.
References:
1: Provide Referral Management Reports | Health Cloud Administration | Salesforce
Developers
Question # 57
Bloomington Caregivers is launching a patient portal with contact tracing functionality aspart of its Health Cloud implementation. Users require the ability to leverage advancedsharing and customizable dashboards. Which license should a consultant recommend forthe external patient users?
A. External Apps for Health Cloud B. Experience Cloud for Health Cloud C. Customer Community for Health Cloud D. Customer Community Plus for Health Cloud
Answer: B
Explanation: To launch a patient portal with contact tracing functionality as part of its
Health Cloud implementation, a consultant should recommend Experience Cloud for Health
Cloud license for the external patient users. This license allows patients to access an
Experience Cloud site that is integrated with Health Cloud and provides features such as
support, and more7. Experience Cloud for Health Cloud license also supports advanced
sharing and customizable dashboards for patient users8. External Apps for Health Cloud,
Customer Community for Health Cloud, or Customer Community Plus for Health Cloud are
not licenses that can fulfill this requirement.
Question # 58
Bloomington Caregivers would like to bulk upload information to support Provider Searchand Provider Relationship Card. What are the two best practice recommendations toupload this information?
A. Use Provider Relationship API. B. Use Composite API Request. C. Use Provider Card API. D. Use Data Loader.
Answer: B,D
Explanation: The two best practice recommendations to upload information to support
Provider Search and Provider Relationship Card are using Composite API Request and
Data Loader. Composite API Request is a REST API resource that allows the administrator
to execute multiple requests in a single call, which reduces the number of API calls and
improves performance. Data Loader is a tool that allows the administrator to insert, update,
delete, or export data from Salesforce objects in bulk.
Question # 59
A payer is looking to optimize the workflow for its call center, which focuses primarily onmembers calling to check on the status of their prior authorization requests.How should a consultant conduct discovery to define a workflow for these call centerusers?
A. Identify personas and ask them to walk through a day in their life, taking notes andidentifying opportunities for optimization. B. Use work from another project to inform the discovery, then review it with the ITdepartment. C. Build a proof of concept to present to the client and ask them for feedback. D. Research industry trends and develop a point of view, then present it to the customer forvalidation.
Answer: A
Explanation: The best way to conduct discovery to define a workflow for the call center
users is to identify personas and ask them to walk through a day in their life, taking notes and identifying opportunities for optimization. This approach will help the consultant
understand the current state of the process, the pain points and challenges, the goals and
expectations, and the potential solutions.
Question # 60
Bloomington Caregivers has identified the need to encrypt data to comply with the HealthInsurance Portability and Accountability Act (HIPAA).What are three key considerations when complying with HIPAA regulations usingSalesforce Shield in conjunction with Bloomington Caregivers' data strategy?
A. Ensuring that sensitive data is encrypted both in transit and at rest B. Configuring data retention policies to ensure that records are retained for theappropriate length of time C. Using third-party data backup solutions to store backups of sensitive data off-site D. Implementing audit trails and regularly reviewing them to detect unauthorized access attempts E. Providing access to third-party auditors to regularly review Shield implementation settings
Answer: A,B,D
Explanation: The three key considerations when complying with HIPAA regulations using
Salesforce Shield in conjunction with Bloomington Caregivers’ data strategy are ensuring
that sensitive data is encrypted both in transit and at rest, configuring data retention
policies to ensure that records are retained for the appropriate length of time, and
implementing audit trails and regularly reviewing them to detect unauthorized access
attempts. Salesforce Shield provides these features as part of its platform encryption, event
monitoring, and field audit trail capabilities.c
Question # 61
A MedTech customer is looking to track surgical case visits for reps to sell their productleveraging Intelligent Sales.Which object should a consultant configure to track this visit type?
A. Action Plan B. Visit C. Work Type D. Location
Answer: B
Explanation:
A visit is an object that represents a field rep’s trip to a retail store or a customer location to
perform certain tasks, such as selling products, conducting surveys, or taking orders1. A
visit can be created from a work type, which is a template that defines the key parameters
and skill requirements for the visit2. A visit can also be associated with a location, which is
an object that stores the address and geolocation of a place where a visit can occur3.
A consultant should configure the visit object to track the surgical case visits for reps to sell
their product leveraging Intelligent Sales. This way, the reps can use the Intelligent Sales
app to create and manage their visits, view their assigned tasks, scan products, and
capture signatures4. The consultant can also use work types to standardize the duration,
preparation, and wrap-up time for each visit type, and use locations to specify the service
territories where the visits can take place.
References:
1: Visit - Salesforce 2: WorkType | Field Service Developer Guide | Salesforce Developers
Question # 62
As part of a post-visit summary, a client wants to send patients information documentingtheir visit and care plan. A patient advocate will select from templates to createpersonalized documents to send. Which tool should a developer use to provide thenecessary functionality?
A. Salesforce PDF Generator B. OmniStudio Document Generation C. Health Cloud Email Manager D. Contract Lifecycle Management
Answer: B
Explanation:
B is correct because OmniStudio Document Generation is the tool that can provide
the necessary functionality to send patients information documenting their visit and
care plan. OmniStudio Document Generation allows users to generate documents
from Microsoft Word or PowerPoint templates that can include data from any
Salesforce object or external data source. Users can select from predefined
templates or create their own, and personalize the documents with conditional
logic, data tokens, and tabulation. Users can also convert the documents to PDF
format and send them via email or other channels.
References: : OmniStudio Document Generation : Intelligent Document Automation for
Healthcare
Question # 63
A provider system wants to leverage Health Cloud to enable its care providers to conductvideo visits socioeconomic factors that impact their care.Which capability should a consultant recommend for this use case?
A. Integrated Care Management B. Intelligent Appointment Management C. Telehealth D. Virtual Care
Answer: C
Explanation: To enable care providers to conduct video visits with patients and capture
socioeconomic factors that impact their care, a consultant should recommend the
Telehealth capability in Health Cloud. Telehealth allows care providers to connect with
patients through video calls, chat messages, and surveys within Health Cloud. Telehealth
also enables care providers to collect and analyze social determinants of health (SDOH)
data from patients using assessments and surveys3. Telehealth helps improve patient
engagement, satisfaction, and outcomes by providing convenient and personalized care.
Integrated Care Management, Intelligent Appointment Management, or Virtual Care are not
capabilities that can fulfill this use case.
Question # 64
Bloomiington Caregivers would like to display patient information from both Salesforcestandard objects and data from an external system.Which three Health Cloud features should a consultant recommend the company use todisplay this on the patient record page?
A. Visualforce Pages B. Salesforce Flows C. FlexCardsD D. Integration Procedures E. DataRaptors
Answer: C,D,E
Explanation:
FlexCards are Health Cloud features that allow users to view and navigate to critical
information on a patient’s profile, such as insurance, clinical, and primary care physician
information1. FlexCards can also display data from external sources, such as EHR
systems or medical devices2.
Integration Procedures are OmniStudio features that enable users to read and write data
from Salesforce and from external systems3. An Integration Procedure can be called from
an OmniStudio component such as an OmniScript or FlexCard, an API, or even from an
Apex method3.
DataRaptors are OmniStudio features that allow users to read, transform, and write
Salesforce data4. DataRaptors can also trim, map, restructure, and transform data in
JSON, XML, or Custom Schema4.
These three features can be used together to display patient information from both
Salesforce standard objects and data from an external system on the patient record page.
For example, a FlexCard can call an Integration Procedure that uses a DataRaptor to query
and transform the data from both sources, and then display the data on the FlexCard
component.
References:
1: Use the Advanced Patient Card - Salesforce 2: Display Data from External Sources in
the Advanced Patient Card - Salesforce 3: Get Started with OmniStudio Integration
A pharma company wants to leverage Provider Search to help patients find nearby infusionclinics. Which Health Cloud tool should a consultant leverage to drive performance andscalability?
A. Flow for Industries B. Pipeline Analytics C. Business Rules Engine D. Data Processing Engine
Answer: D
Explanation: To drive performance and scalability for Provider Search, a consultant should
leverage the Data Processing Engine tool in Health Cloud. This tool allows pharma
companies to map and transform the source data from the Provider Data Model into a
searchable object called Care Provider Searchable Field. The Data Processing Engine also
syncs the data with the Care Provider Searchable Field object once a day or manually as
needed12. This process reduces the search time and improves the accuracy of the results.
Flow for Industries, Pipeline Analytics, or Business Rules Engine are not tools that can
fulfill this requirement.
Question # 66
Which Health Cloud feature helps ensure compliance with Health Insurance Portability andAccountability Act (HIPAA) regulations?
A. Real-time monitoring and alerts B. Social media integration C. Data visualization and analytics D. User authentication and access control
Answer: D
Explanation: To ensure compliance with HIPAA regulations, a Health Cloud feature that is
essential is user authentication and access control. This feature allows Health Cloud
administrators to verify the identity of users who access patient health information and
assign appropriate permissions and sharing rules to limit their access to the minimum necessary2. User authentication and access control helps protect patient privacy and
prevent unauthorized access or disclosure of protected health information (PHI). Real-time
monitoring and alerts, social media integration, or data visualization and analytics are not
features that directly help ensure HIPAA compliance.
Question # 67
How should a consultant recommend modeling a physician's locations of service, when thephysician practices at clinics?
A. Healthcare Practitioner Facility B. Healthcare Provider Relationship C. Healthcare Taxonomy D. Account Contact Relationship
Answer: A
Explanation: The Healthcare Practitioner Facility object is used to model a physician’s
locations of service, such as clinics or hospitals. It stores information about the facility
name, address, phone number, and type.
Question # 68
A customer wants to move its existing Patient-Reported Outcome Measures (PROMs)surveys to Health Cloud. It requires a solution that allows for question banks and versioncontrol for this standardized survey.Which solution should a consultant recommend?
A. Salesforce Feedback Management B. Health Cloud Forms C. Discovery Framework D. Salesforce Surveys
Answer: D
Explanation: Salesforce Surveys is the best solution for moving existing PROMs surveys
to Health Cloud. It allows for question banks and version control for this standardized
What is the format of the Health-Cloud-Accredited-Professional exam?
The format of the Health-Cloud-Accredited-Professional exam is likely to
vary, depending on the organization that offers it. It may be a
multiple-choice exam, a scenario-based exam, or a combination of both.
What is required to become a Health Cloud Accredited Professional?
Answer: To become a Health Cloud Accredited Professional, you must have at least one year of experience developing or implementing Salesforce Health Cloud and pass the Health Cloud Accredited Professional exam.
How do I prepare for the Health Cloud Accredited Professional exam?
Answer: To prepare for the Health Cloud Accredited Professional exam, Salesforce recommends studying the latest Health Cloud Accredited Professional Study Guide. Additionally, Salesforce provides online study materials, practice exams and instructor-led training to help you prepare for the exam.
What topics are covered on the Health Cloud Accredited Professional exam?
Answer: The Health Cloud Accredited Professional exam covers topics related to the Salesforce Health Cloud platform, including patient and user management, data management, security, workflow, reporting and analytics, and integration.
What skills are needed to become a Health-Cloud-Accredited-Professional?
Answer: Individuals seeking Health-Cloud-Accredited-Professional Certification should possess a high level of technical expertise in the Health Cloud platform, including understanding of the core components of the platform such as data integration and security, as well as the ability to configure and manage the platform.
What is the cost of the Health-Cloud-Accredited-Professional Certification?
Answer: The cost of the Health-Cloud-Accredited-Professional Certification is $300.
What is the exam format for the Health-Cloud-Accredited-Professional Certification exam?
Answer: The Health-Cloud-Accredited-Professional Certification exam consists of 70 multiple-choice questions and is administered in a single session.
What is the passing score for the Health-Cloud-Accredited-Professional Certification exam?
Answer: The passing score for the Health-Cloud-Accredited-Professional Certification exam is 70%.
How long is the Health-Cloud-Accredited-Professional Certification valid?
Answer: The Health-Cloud-Accredited-Professional Certification is valid for three years.
What type of support is provided for Health-Cloud-Accredited-Professional Certification candidates?
Answer: Support for Health-Cloud-Accredited-Professional Certification candidates is provided through the Health Cloud certification audit tool, which provides guidance on the exam and exam preparation process.
How can I find out if I am eligible to take the Health-Cloud-Accredited-Professional Certification exam?
Answer: To find out if you are eligible to take the Health-Cloud-Accredited-Professional Certification exam, you must complete the Health Cloud Certification Eligibility Form.
How long does it take to complete the Health-Cloud-Accredited-Professional Certification process?
Answer: The entire Health-Cloud-Accredited-Professional Certification process can take up to six weeks, depending on the number of candidates applying.
Is there a fee to take the Health-Cloud-Accredited-Professional Certification exam?
Answer: Yes, there is a fee to take the Health-Cloud-Accredited-Professional Certification exam. The fee is $300 and must be paid prior to taking the exam.
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Imani Mwangi
Yolanda Sánchez
Kahuwa Uwimana
Nana Ama Agyemang
Luis Garcia
Maria Lope
kamlaish
Alvaro Contreras
Grigoriy Naidu
Sarah Jones
Gugulethu Zuma
Leave a comment
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