Salesforce Integration-Architect Question Answers

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Question # 1

An organization needs to integrate Salesforce with an external system and is considering authentication options. The organization already has implemented SAML, using a thirdparty Identity Provider for integrations between other systems. Which use case can leverage the existing SAML integration to connect Salesforce with other internal systems? 

A. Make formula fields with HYPERLINK() to external web servers more secure. 
B. Make Apex SOAP outbound integrations to external web services more secure. 
C. A Make Apex REST outbound integrations to external web services more secure.
 D. Make an API inbound integration from an external Java client more secure. 

Question # 2

KiA B2C Enterprise Customer has the following use case that involves processing payment from an external payment gateway service in Salesforce. 1. Customer requests Customer Service Representative (CSR) for a Service upgrade. 2. Customer provides credit card details to CSR for payment. 3. CSR submits payment information in Salesforce, and processed in a 4. CSR receives confirmation of payment. 5. CSR upgrades service for customer and confirms Customer. external payment gateway. This use case requires the CSR to obtain confirmation of payment before upgrading the service. The integration with Payment gateway needs to be reliable and monitored for audit purposes. The payment gateway service is an external RESTful service that the B2C Enterprise Customer has subscribed for. What should an Integration Architect recommend for this integration? 

A. Build a custom Apex Callout to external Payment gateway service and provide success message to the CSR, the details of calloutsand responses are logged for audit purposes. 
B. Use External Services feature to integrate gateway to Salesforce ensuring realtimeupdates the CSR and support post payment processes. 
C. Make a callout to the payment gateway through ESB supporting error handling andlogging for audit purposes.
 D. Platform events allow integration to payment gateway through the exchange ofreal-time event data, platform events are scalable and secure. 

Question # 3

Universal Containers (UC) currently owns a middleware tool and they have developed an API-led integration architecture with three API tiers. The first tier interfaces directly with the systems of engagement, the second tier implements business logic and aggregates data, while the third tier interfaces directly with systems of record. Some of the systems of engagement will be a mobile application, a web application, and Salesforce. UC has a business requirement to return data to the systems of engagement in different formats while also enforcing different security protocols. What should an Integration Architect recommend to meet these requirements? 

A. Enforce separate security protocols and return formats at the first tier of the API-led architecture. 
B. Implement an API gateway that all systems of engagement must interface with first. 
C. Enforce separate security protocols and return formats at the second tier of the API-led architecture. 
D. Leverage an Identity Provider solution that communicates with the API tiers via SAML 

Question # 4

Service Agents at Northern Trail Outfitters uses Salesforce to manage cases and B2C Commerce for ordering. Which integration solution should an architect recommend in order for the service agents to see order history from a B2C Commerce system? 

A. Salesforce B2C Commerce to Service Cloud Connector
B. A REST API offered by Commerce Platform 
C. Mulesoft Anypoint Platform 
D. REST API offered by Salesforce Platform 

Question # 5

Which two system constraint questions should be considered when designing an integration to send orders from Salesforce to a fulfillment system? Choose 2 answers 

A. What latency is acceptable for orders to reach the fulfillment system? 
B. Which system will validate order shipping addresses? 
C. Can the fulfillment system implement a contract-first Outbound Messaging interface? 
D. Can the fulfillment system participate in idempotent design to avoid duplicate orders? 

Question # 6

A large consumer goods manufacturer operating in multiple countries is planning to implement Salesforce for their Sales and Support operations globally. They have the following security requirements: 1. Internal users from each country have to be authenticated with their local active directory. 2. Customers can create their own login or use Google login. 3. Partners have to be authenticated through a central system which is to be determined. 4. Internal users will have access to the central ERP with their credentials maintained in the ERP. 5. Additional internal systems will be integrated with Salesforce for Sales and Support business processes. Which three requirements should the integration architect evaluate while designing the integration needs of this project? Choose 3 answers

A. Evaluate Salesforce solution for customers and for partners, using third party solution for internal users. 
B. Assess security requirements for internal systems and decide Integration methods that support the requirements. 
C. Evaluate the build of a custom authentication mechanism for users in each country and support for customers and partners. 
D. Consider Third party Single Sign On solution supporting all user authentication including customer and partner. 
E. Evaluate Salesforce native authentication mechanism for all users including customers and partners. 

Question # 7

Universal Containers (UC) is a large printing company that sells advertisement banners. The company works with third-party agents on banner initial design concepts. The design files are stored in an on-premise file store that can be accessed by UC internal users and the third party agencies. UC would like to collaborate with the 3rd part agencies on the design files and allow them to be able to view the design files in the community. The conceptual design files size is 2.5 GB. Which solution should an integration architect recommend? 

A. Create a lightning component with a Request and Reply integration pattern to allow the community users to download the design files. 
B. Define an External Data Source and use Salesforce Connect to upload the files to an external object. Link the external object using Indirect lookup.
 C. Create a custom object to store the file location URL, when community user clicks on the file URL, redirect the user to the on-prem system file location. 
D. Use Salesforce Files to link the files to Salesforce records and display the record and the files in the community. 

Question # 8

A large enterprise customer with the following system landscape is planning to implement Salesforce Sales Cloud.  The following business processes need to be supported in Salesforce: 1. Sales Consultants should be able to have access to current inventory. 2. Enterprise Resource Planning System(ERP) is the system of record for pricing information. 3. Quotes should be generated in Salesforce with pricing from ERP. 4. Sales Management uses a Enterprise Business Intelligence (BI) tool to view Sales dashboards. 5. Master Data Management (MDM) is the system of record for customers and prospects. 6. Invoices should be accessible in Salesforce. Which systems in the landscape should the Integration Consultant consider to be integrated with Salesforce to support the business requirements?

A. ERP, Invoices system, Data Warehouse and BI Tool 
B. ERP, Inventory, Pricing Engine, Invoices system 
C. ERP, MDM, BI tool and Data Warehouse 
D. ERP, MDM, Data Warehouse, Invoices system 

Question # 9

A company accepts payment requests 24x7. Once they accept a payment request, their service level agreement (SLA) requires them to make sure each payment request is processed by their Payment System. They track payment requests using a globally unique identifier created at the Data Entry Point. Their simplified flow is as shown in the diagram. They encounter intermittent update errors when two or more processes try to update the same Payment Request record at the same time. Which two recommendations should an integration architect make to improve their SLA and update conflict handling? Choose 2 answers

A. Middleware should coordinate request delivery and payment processing. 
B. Data Entry Point and Middleware should automatically retry requests. 
C. Payment System should process a payment request only once. 
D. Payment System and Middleware should automatically retry requests. 

Question # 10

An Architect has received a request to prevent employees that leave the company from accessing data in Salesforce after they are deactivated in the company's HR system. What should an Architect determine before recommending a solution? 

A. Determine inbound integration requirements, then identify frequency. 
B. Determine data access prevention requirements, then identify frequency. 
C. Determine data volume requirements, then identify the loading schedule. 
D. Determine data access prevention requirements, then identify system constraints. 

Question # 11

• About 3,000 phone sales agents use a Salesforce Lightning UI concurrently to check eligibility of a customer for a qualifying offer. • There are multiple eligibility systems that provides this service and are hosted externally. However, their current response times could take up to 90 seconds to process and return (there are discussions to reduce the response times in future, but no commitments are made). • These eligibility systems can be accessed through APIs orchestrated via ESB (MuleSoft). • All requests from Salesforce will have to traverse through customer's API Gateway layer and the API Gateway imposes a constraint of timing out requests after 9 seconds. Which three recommendations should be made? Choose 3 answers

A. ESB (Mule) with cache/state management to return a requestID (or) response if available from external system. 
B. Recommend synchronous Apex call-outs from Lightning UI to External Systems via Mule and implement polling on API gateway timeout. 
C. Use Continuation callouts to make the eligibility check request from Salesforce from Lightning UI at page load. 
D. When responses are received by Mule, create a Platform Event in Salesforce via Remote-Call-In and use the empAPI in the lightning UI to serve 3,000 concurrent users. 
E. Implement a 'Check Update' button that passes a requestID received from ESB (user action needed). 

Question # 12

A conglomerate is designing a Lightning Web Component (LWC) to display transactions aggregated from different sources. Their current system landscape is as follows: 1. Transactions are created at any time through their various on-premise and cloud-based systems. 2. All necessary transactions are replicated to a custom Transaction object in Salesforce. It is updated periodically so it only has a subset of the necessary transactions between updates. 3. Middleware supports publish-subscribe interactions and provides RESTful Enterprise APIs that can retrieve transactions from on-premise and cloud-based systems. The company wants to address a usability concern regarding incomplete data displayed on the LWC component. What should the Integration Architect specify so the LWC will be able to display all the required transactions?

A. Use the Continuation class to call the Enterprise APIs and then process the response in a callback method. 
B. Let the Lightning Data Service with an ©wire adapter display new values when the custom object records change. 
C. Call the Enterprise APIs directly from the LWC's JavaScript code and redisplay the LWC on receipt of the API response. 
D. Publish a Platform Event, have the middleware subscribe and update the custom object on receipt of Platform Event. 

Question # 13

Northern Trail Outfitters submits orders to the manufacturing system web-service. Recently, the system has experienced outages that keep service unavailable for several days. What solution should an architect recommend to handle errors during these types of service outages? 

A. Use middleware queuing and buffering to insulate Salesforce from system outages. 
B. A Use Platform Event replayld and custom scheduled Apex process to retrieve missed events. 
C. Use @future jobld and custom scheduled apex process to retry failed service calls. 
D. Use Outbound Messaging to automatically retry failed service calls. 

Question # 14

Northern Trail Outfitters requires an integration to be set up between one of their Salesforce orgs and an external data source us Salesforce Connect. The external data source supports Open Data Protocol. Which three configurations should an Integration Architect recommend be implemented in order to secure requests coming from Salesforce? Choose 3 answers 

A. Configure Identity Type for OData connection.
 B. Configure a Certificate for OData connection. 
C. Configure Special Compatibility for OData connection, 
D. Configure CSRF Protection for OData connection. 
E. Configure CSRF Protection on External Data Source. 

Question # 15

A call center manager uses a custom dashboard to track Case related metrics. The manager wants a component to display the number of closed Cases in real time. What type of event should be used to meet this requirement? 

A. Push Topic Event 
B. Change Data Capture Event 
C. Platform Event 
D. Generic Event 

Question # 16

An Architect is required to integrate with an External Data Source via a Named Credential with an Apex callout due to technical constraints. How is authentication achieved? 

A. Handle authentication with login flows. 
B. Handle authentication in the code. 
C. Connect via Salesforce Connect. 
D. Connect via Communities. 

Question # 17

Universal Containers has a requirement for all accounts that do NOT qualify for a business extension (Custom field on the account record) for the next month to send a meeting invite to their contacts from the marketing automation system to discuss the next steps. It is estimated there will be approximately 1MilIion contacts per month. What is the recommended solution? 

A. Use Batch Apex. 
B. Use Time-based workflow rule. 
C. Use Process builder. 
D. Use Trigger. 

Question # 18

An Enterprise Customer is planning to implement Salesforce to support case management. Below, is their current system landscape diagram.  Considering Salesforce capabilities, what should the Integration Architect evaluate when integrating Salesforce with the current system landscape?

A. Integrating Salesforce with Order Management System, Email Management System and Case Management System. 
B. Integrating Salesforce with Order Management System, Data Warehouse and Case Management System. 
C. Integrating Salesforce with Data Warehouse, Order Management and Email Management System. 
D. Integrating Salesforce with Email Management System, Order Management System and Case Management System. 

Question # 19

A healthcare services company maintains a Patient Prescriptions System that has 50+ million records in a secure database. Their customer base and data set growing rapidly. They want to make sure that the following policies are enforced: 1. Identifiable patient prescriptions must exist only in their secure system's databaseand encrypted at rest. 2. Identifiable patient prescriptions must be made available only to people explicit authorized in the Patient Prescriptions System assigned nurses anddoctors, patient, and people explicitly the patient may authorize. 3. Must be available only to verified and pre-approved people or legal entities. To enable this, the company provides the following capabilities: 1. One-time use identity tokens for patients, nurses, doctors, and other people that expire within a few minutes. 2. Certificates for legal entities. . RESTful services. The company has a Salesforce Community Cloud portal for patients, nurses, doctors, and other authorized people. A limited number of employees analyze de identified data in Einstein Analytics. Which two capabilities should the integration architect require for the Community Cloud portal and Einstein Analytics? Choose 2 answers

A. Identity token data storage 
B. Bulk load for Einstein Analytics 
C. Callouts to RESTful services 
D. Encryption in transit and at rest 

Question # 20

A company wants to standardize exception tracking, handling, and analytics. Given the following actions: 1. Build a company wide logging service hosted on a middleware platform 2. Create case object records for exceptions based thresholds 3. Change all their Apex Loggers to publish Application Exceptions as custom Platform Events. Which two specifications should the integration architect include in the logging service architecture? Choose 2 answers

A. Receive Application Events through Change Data Capture (CDC). 
B. Create Salesforce Cases using the Salesforce REST, SOAP or Bulk API.
 C. Create Salesforce Cases conditionally using automatic Case creation rules. 
D. Subscribe to the Application Exceptions using the Salesforce Streaming API. 

Question # 21

The URL for an external service has been changed without prior notice. The service provides up to date money exchange rates that is accessed several times from Salesforce and is a business critical function for end users. Which two solutions should an Integration Architect recommend be implemented to minimize potential downtime for users in this situation? Choose 2 answers 

A. Named Credentials 
B. Remote Site Settings 
C. Content Security Policies
D. Enterprise ESB

Question # 22

Northern Trail Outfitters has a registration system that is used for workshops offered at its conferences. Attendees use a Salesforce community to register for workshops, but the scheduling system manages workshop availability based on room capacity. It is expected that there will be a big surge of requests for workshop reservations when the conference schedule goes live. Which integration pattern should be used to manage the influx in registrations? 

A. Remote Process Invocation-Request and Reply 
B. Remote Process Invocation-Fire and Forget 
C. Batch Data Synchronization 
D. Remote Call-In

Question # 23

A company that is a leading provider of courses and training delivers courses using third party trainers. The trainer for the company has to be verified from 10 different training accreditation verification agencies before providing training for the company. Each training accreditation agency has its own response time, which could take days to confirm a trainer. The company decided to automate the trainer accreditation verification process by integrating to the agencies web services. What is the recommended approach to automate this process? 

A. Use salesforce external service to make the call out, Salesforce external service should check the verification agencies until the result is verified, then update the trainer status to "verified".
B. Create a trigger on the trainer record to make a Callout to each verification agencies, write business logic to consolidate the verification then update the trainer status to verified". 
C. Make an apex callout using @future annotation to make the call out to all differentagencies. The response should update the trainer status to "verified". 
D. Use middleware to handle the call out to the 10 different verification services, the middleware will handle the business logic of consolidating the verification result from t 10 services, then make a call-in to sa lesforce and update the verification status to "verified". 

Question # 24

A customer of Salesforce has used Platform Events to integrate their Salesforce instance with an external third party Artificial Intelligence (AI) system. The AI system provides a prediction score for each lead that is received by Salesforce. Once the prediction score is received, the lead information is saved to Platform events for other processes. The trigger on the Platform Events is failing once this was rolled out to Production. What type of monitoring should the Integration Consultant have considered to monitor this integration? 

A. Monitor Platform Events created per hour limits across the Salesforce instance. 
B. Set up debug logs for Platform Event triggers to monitor performance .
 C. Validate the Platform Event definition matches leads definition. 
D. Monitor the volume of leads that are created in Salesforce. 

Question # 25

A US business-to-consumer (B2C) company is planning to expand to Latin America. They project an initial Latin American customer base of about one million, and a growth rate of around 10% every year for the next 5 years. They anticipate privacy and data protection requirements similar to those in the European Union to come into effect during this time. Their initial analysis indicates that key personal data is stored in the following systems: 1. Legacy mainframe systems that have remained untouched for years and are due to be decommissioned. 2. Salesforce Commerce Cloud Service Cloud, Marketing Cloud, and Community Cloud. 3. The company's CIO tasked the integration architect with ensuring that they can completely delete their Latin American customer's personal data on demand. Which three requirements should the integration architect consider? Choose 3 answers

A. Manual steps and procedures that may be necessary. 
B. Impact of deleted records on system functionality. 
C. Ability to delete personal data in every system. 
D. Feasibility to restore deleted records when needed. 
E. Ability to provide a 360-degree view of the customer. 

Question # 26

Northern Trail Outfitters (NTO) has recently changed their Corporate Security Guidelines. The guidelines require that all cloud applications pass through a secure firewall before accessing on-premise resources. NTO is evaluating middleware solutions to integrate cloud applications with on-premise resources and services. What are two considerations an Integration Architect should evaluate before choosing a middleware solution? Choose 2 answers 

A. The middleware solution is capable of establishing a secure API gateway between cloud applications and on-premise resources. 
B. An API gateway component is deployable behind a Demilitarized Zone (DMZ) or perimeter network.
 C. The middleware solution enforces the OAuth security protocol. 
D. The middleware solution is able to interface directly with databases via an ODBC connection string. 

Question # 27

Northern Trail Outfitters is planning to perform nightly batch loads into Salesforce from an external system with a custom Java application using the and the CIO is curious about monitoring recommendations for the jobs from the Technical Architect Which two recommendations will help meet the requirements? Choose 2 answers 

A. Write the error response from the Bulk API status to a custom error logging object in Salesforce using an Apex trigger and create reports on the object. 
B. Visually monitor in the Salesforce UI using the "Bulk Data Load Jobs in Salesforce in the setup menu. 
C. Set the Salesforce debug logs level to "finest" and add the user Id running the job to monitor in the "Debug Logs" in the setup menu. 
D. Use the getBatchInfo method in the Java application to monitor the status of the jobs from the Java application. 

Question # 28

Northern Trail Outfitters is creating a distributable Salesforce package for other Salesforce orgs within the company. The package needs to call into a custor Apex REST endpoint in the central org. The security team wants to ensure a specific integration account is used in the central org that they will authorize after installation of the package. Which three items should an architect recommend to secure the integration in the package? Choose 3 answers 

A. Create an Auth provider in the package and set the consumer key and consumer secret of the connected app in the central org.
B. Contact Salesforce support and create a case to temporarily enable API access for managed packages.
C. Create a connected app in the central org and add the callback URL of each org the package is installed in to redirect to after successful authentication. 
D. Use an encrypted field to store the password that the security team enters and use password management for external orgs and set the encryption method to TLS 1.2. Use the Auth Provider 
E. configured and select the identity type as Named Principal with OAuth 2.0 as the protocol and Select Start Authentication Flow on Save. 

Question # 29

A Salesforce customer is planning to roll out Salesforce for all their Sales and Service staff. Senior Management has requested that monitoring is to be in pla for Operations to notify any degradation in Salesforce performance. How should an integration consultant implement monitoring? 

A. Use Salesforce limits API to capture current API usage and configure alerts for monitoring. 
B. Use APIEVENT to track all user initiated API calls through SOAP, REST or BULK APIs. 
C. Identify critical business processes and establish automation to monitor performance against established benchmarks. 
D. Request Salesforce to monitor the Salesforce instance and notify when there is degradation in performance. 

Question # 30

Northern Trail Outfitters uses a custom Java application to display code coverage and test results for all of their enterprise applications and is planning to include Salesforce as well. Which Salesforce API should an Integration Architect use to meet the requirement? 

A. SOAP API 
B. Analytics REST API 
C. Metadata API 
D. Tooling API 

Question # 31

Northern Trail Outfitters wants to use Salesforce as a front end for creating accounts using the lead-to-opportunity process. 1. An order is created in Salesforce when the opportunity is closed and won, but the backend ERP system is the data master for order, 2. Customer wants to be able to see within Salesforce all the stages of order processing like Order Created, Order Shipped, Order Paid that are within the retention window. Which two message durability considerations should an Integration Architect make when designing a solution to meet these business requirements? Choose 2 answers 

A. When subscribing to Salesforce Event bus, ReplaylD is used with a value of -2 to be able to see old and new events. 
B. High-volume event messages are stored for 24 hours (one day). 
C. When subscribing to Salesforce Event bus, ReplaylD is used with a value of -1 to be able to see new events. 
D. High-volume event messages are stored for 72 hours (three days). 

Question # 32

A global financial company sells financial products and services that include the following: 1. Bank Accounts 2. Loans 3. Insurance The company has a core banking system that is state of the art and is the master system to store financial transactions, financial products and customer information. The core banking system currently processes 10M financial transactions per day. The CTO for the company is considering building a community port so that customers can review their bank account details, update their information and review their account financial transactions. What should an integration architect recommend as a solution to enable customer community users to view their financial transactions?

A Use Salesforce Connect to display the financial transactions as an external object.
B. Use Salesforce Connect to display the financial transactions as an external object.
C. Use Salesforce External Service to display financial transactions in a community lightningpage.
D Use Iframe to display core banking financial transactions data in the customercommunity.

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