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Salesforce Marketing-Cloud-Email-Specialist Sample Questions

Question # 1

The marketing team wants to target subscribers with a ‘think you’ offer for all subscriberswho have opened an email in the past year.Which tool should they use to identify the subscribers to send to?

A. Total Opens measure
B. _Open data view
C. Tracking Data Extract


Question # 2

Northern Trail Outfitters (NTO)notices that some of its unsubscribe reasons are related toReply Mail Management (RMM). NTO does not have RMM in its account.What contributes to these unsubscribe reasons?

A. List-Unsubscribe header
B. Profile Center Unsubscribe
C. Universal Unsubscribe


Question # 3

Northern TrailOutfitters is spending daily batch files of customer data to Marketing Cloudvia file drops. When the Automation runs, the files are often empty and data points are notavailable for processing.Which component of Automation Studio ensures that steps within the Automation are onlyexecuted when a certain is fulfilled?

A. Verification Activity
B. Skip Automation
C. Wait Activity


Question # 4

Northern Trail Outfitter (NTO) is warning up a new IP address primarily for a new productline. Initially, NTO wants to move some of its lower-volume transactional sends onto thisnew IP.Where should NTO update the IP configured for these sends?

A. From Address Management
B. Delivery Profile
C. Sender Profile


Question # 5

Northern Trail Outfitters allows nonregistered customers to provide to phone number for open orders. The proved contact information is to be deleted after 30 days.Which feature provides a way to automatically maintain a data extension's records?

A. Delete Filter Activity
B. Contact Delete
C. Data Retention Policy


Question # 6

Northern Trail Outfitters (NTO) was unable to process coupon codes for several days,which caused customers to complain about their experience. NTO would like to apologizeby offering an upgraded coupon to help improve customer satisfactionWhat should NTO do to automate the process of finding its affected customers?

A. Filter the data based on a specific date range.
B. Use Einstein engagement scores to identify affected users.
C. Query the data using a specific date range parameter


Question # 7

A marketing manager has created a global template at the top level to control brandingstandards and make updates easy. The template needs to be used company-wide acrossallbusiness units.How should the manager configure the template once it's moved to the shared folder toensure it remains on-brand?

A. Select the Edit Globally permission option.
B. Select the View and Send permission option.
C. Make a copy in each business unit to allow local edits.


Question # 8

Northern trail Outfitters’ marketing department wants to review lastyear’s holidayengagement to this year’s engagement.What should they use to access the historical engagement data?

A. SQL activity using data views
B. Audit Trail extract
C. Tracking Data extract


Question # 9

A marketer has created an event confirmation email which is sent to all registration of theircooking-while-camping sessions. They use Connect to integrate into their CRM and want toupdate records directly when a recipient clicks the ‘Confirm RSVP button.Which automation solution should easily allow this action?

A. Automation Studio
B. Behavioral Triggers
C. Journey Builder


Question # 10

The Northern Trail Outfitters (NTO) marketers want to easily track the performance ofNTO'sinterest and profile data capture journeys.Which action should the marketer take to evaluate conversion of those journeys?

A. Export the journey email analytics.
B. Define a goal for each journey.
C. Review opens and clicks activity summaries.


Question # 11

Northern Trail Outfitters (NTO) flags test emails by adding a Testing And ContentObservations (TACO) prefix to its test send subject lines. NTO wants to ensure noproductionemails are sent with the TACO prefix.

A. In Send Management, add the word TACO to the Auto-Suppression Rules.
B. In the Subject/Preheader Validation section of Email Studio, add the word TACO.
C. In Send Classifications, delete TACO from the available classification options.


Question # 12

Northern Trail Outfitters (NTO) has child business units that share customers. To track customer engagement. NTO wants to identify business unit in each of its links. Which personalization string should be appended as a parameter?

A. Option A 
B. Option B 
C. Option C 


Question # 13

A marketing developer wants to receive daily report of sends across all business units to be incorporated into their internal dashboard. What should be done to ensure the report a sent to the director each day?

A. Schedule report and email file to the director. 
B. A Schedule report and email the link to download. 
C. Schedule report to export as a web page. 


Question # 14

Northern Trail Outfitters wants to use a specific IP address and a subdomain of order subdomain for all of its transactional emails. What should be configured to accomplish this request? 

A. Sender Profile 
B. Delivery Profile 
C. Send Classification 


Question # 15

A marketer has been asked to collect corner information using Marketing Cloud for users obtained from social channels for future mailing. What should the marketer do to accomplish this? 

A. Use Journey Builder to build an audience using Ad Studio. 
B. Web Studio to capture Query parameters from social media link. 
C. Use an interactive form from email Studio to collect this information 


Question # 16

A marketer is using Preview .. Test sending to check that content is ready for an upcoming campaign and notices the Send Log Data Extension is not updating. What is the reason records are NOT being recorded? 

A. Test sends are rot recorded on the Send Log Data Extension. 
B. The send exceeded the maximum test send threshold. 
C. A subscriber was not selected in the Subscriber Preview tab. 


Question # 17

A marketer wants to increase the engagement rate of an email by sending it at best possible time for each subscriber. Which Journey Builder tool should they use to accomplish this?

A. Einstein STO Activity
 B. Wait Until Activity 
C. Engagement Split 


Question # 18

Northern TV-ail Outfitters (NTO) sent a targeted email to 1,000 customers, but the actual number series was 10% less. In troubleshooting the issue, NTO noticed that 100 email addresses contained a typo of "gmail.com instead of "gmail.com". Which Marketing Cloud feature prevented emails from being sent to an invalid domain?

A. Bounce Mail Management  
B. Auto-Suppression Lists 
C. List Detective


Question # 19

Northern Trail Outfitters imports an encrypted file of its subscribers' favorite colors. Which automation activity and configuration setting should be used to import decrypted information to a data extension?

A. Manager Files in File Transfer. 
B. Specify character encoding in import file. 
C. Configure Field-Level Encryption in import file. 


Question # 20

The customer service team at Northern Trail Outfitters is reporting that customers are complaining about emails ending up in their spam folders. The marketing team is asking for a solution that can check if the email contains any flags that can classify it as spam.

A. Test Send 
B. Content Detective 
C. Subscriber Preview 


Question # 21

Northern Trail Outfitters (NTO) is launching a post-purchase campaign that emails customers to ask for feedback on their most recent shopping experience. What should the NTO marketing team include in the email design to encourage a high response rate?

A. Make the call-to-action button that links to the feedback form bigger and with red background 
B. Replace call-to-action with interactive Email Form 
C. A Salesforce Survey block called in by an AMPscript function. 


Question # 22

Northern Trail Outfitters (NTO) has a new product launch. Which tool should enable NTO to easily target the most loyal subscribes? 

A. Path Optimizer 
B. Google Analytics Audience 
C. Einstein Engagement Scoring 


Question # 23

Northern Trail Outfitters (NTO) has a promotional email intended to be sent to only its highvalue customers. NTO wants to implement additional-guardrails to prevent sending the email to more subscribers than intended. Which Activity should be configured in Automation Studio to help?

A. Send Email 
B. Verification 
C. Wait 


Question # 24

Northern Trail Outfitters wants to monitor customer status while they flow through a postpurchase journey. Which configuration is required to make decisions on this data? The status data is connected to the contact in an attribute group.

A. The Update Contact Activity us used to make status updates. 
B. The Update Contact Activity Is used to make status updates. 
C. The entry sources data extension has a primary key and subscriber key. 


Question # 25

Northern Trail Outfitters is spending daily batch files of customer data to Marketing Cloud via file drops. When the Automation runs, the files are often empty and data points are not available for processing. Which component of Automation Studio ensures that steps within the Automation are only executed when a certain is fulfilled?

A. Verification Activity 
B. Skip Automation 
C. Wait Activity 


Question # 26

A digital marketing internal Northern Trail Outfitters (NTO) has been asked to quickly provide the delivery rate of the most recent email sent from the NTO business unit. Where should the Internal look to find this Information?

A. Automation Studio > Activities 
B. Content Builder > Recent Sends 
C. Email Studio > Overview 


Question # 27

A marketer wants to store all the attributes for a triggered send within a data extension. Which configuration is required when creating the data extension for this triggered send information?

A. Create from template and choose triggered Send Data Extension template. 
B. Include Subscriber key and Email address field as primary key. 
C. Select the Use for triggered send' checkbox. 


Question # 28

Northern Trail Outfitters (NTO) wants to use customer engagement to automatically send content to increase click rates in its holidays promotional email. Which feature should NTO use? 

A. Enhanced Dynamic Content 
B. Einstein Content Selection 
C. Einstein Coy Insights 


Question # 29

Northern Trail Outfitters wants to send a personalized email to its loyalty program members. The email should include details about loyalty members' profiles, point balance, and purchase behavior. This data exists in Marketing Cloud across several data extensions. What should a marketer use to build this level of personalization into the email?

 A. Enhanced Dynamic Content Blocks 
B. AMPscript Search Functions 
C. Personalization Strings 


Question # 30

Northern Trail Outfitters (NTO) sends a birthday coupon during the subscriber's birthday month. NTO wants to reward the subscriber based upon engagement with the email and provide further messages based on that interaction. Which no-code features should be implemented to accomplish this? 

A. Journey Builder and Engagement Split 
B. Automation studio and Query Activity 
C. Salesforce CDP and Einstein Engagement Scoring


Question # 31

A marketer for Northern Trail Outfitters needs to automatically refresh a filtered data extension prior to sending a daily email. What would a marketer do to automatically refresh a filtered data extension on a scheduled basis? 

A. Configure the Send Activity to automate the refresh. 
B. Use a Filter Activity in Automation Studio. 
C. Activate Journey Builder to refresh the data extension.


Question # 32

Northern Trail Outfitters wants to report on subscribers who did not receive emails that were included in the sending audience. Which tool should provide a list of subscribers who didn't receive the expected emails?

A. _sent Dataview 
B. 'Subscribers Not Sent To* report 
C. Not Sent Tracking Extract 


Question # 33

Northern Trail Outfitters (NTO) sends hundreds of different email campaigns monthly. What should be set up to help organize NTO's email tracking results? 

A. Create folders in My Tracking and select where to send results when sending an email. 
B. Give emails unique names so they are easier to find in the tracking sends tab. 
C. Remove old tracking results on a regular basis to declutter the results list. 


Question # 34

A marketer needs to personalize an email with dynamic content using data from the Open Data View and data from the Purchase Data Extension. What should be used to source the data from these different sources? 

A. Attribute Group 
B. SQL Query Activity 
C. Data Filter 


Question # 35

A marketer has created an event confirmation email which is sent to all registration of their cooking-while-camping sessions. They use Connect to integrate to their CRM and want update records directly a recipient clicks the ‘Confirm RSVP button. Which automation solution should easily allow this action? 

A. Automation Studio 
B. Behavioral Triggers 
C. Journey Builder


Question # 36

Northern Trail Outfitters (NTO) notices that some of its unsubscribe reasons are related to Reply Mail Management (RMM). NTO does not have RMM in its account. What contributes to these unsubscribe reasons? 

A. List Unsubscribe header 
B. Profile Center Unsubscribe 
C. Universal Unsubscribe 


Question # 37

A marketer wants to store all the attributes for a triggered send within a data extension. Which configuration is required when creating the data extension? 

A. Select the 'Use for triggeredsend' checkbox. 
B. Include Subscriberkey and Emailaddress field as primary key. 
C. Create from template and choose triggeredsend template. 


Question # 38

The data team at Northern Trail Outfitters wants to send a daily report of all subscribers emailed in the last 24 hours to their Enhanced FTP Export folder. The file should contain unique email addresses. At a minimum, which activities should be configured in Automation Studio to meet their requirements? 

A. SQL Query, Data Extract, File Transfer 
B. SQL Query, Filter, Data Extract 
C. Filter, Data Extract, File Transfer 


Question # 39

Northern Trail Outfitters (NTO) stores sales representative information in a data extension. NTO wants to personalize the From Name in emails with the targeted customer's specific representative. Which functionalities accomplish the requested configuration? 

A. Delivery Profile and AMPscript Lookup 
B. Send Classification and Subscriber Attributes 
C. Sender Profile and AMPscript Lookup 


Question # 40

Northern Trail Outfitters uses an automation to process and report sales agents' weekly data extensions. All sales agents' data is needed for the automation's created report to be correct. Some agents have not been creating their data extensions in time. Which step prevents the automation from completing the automation instance and delivering an inaccurate report? 

A. Data Extract Activity 
B. Verification Activity 
C. Wait Activity 


Question # 41

Northern Trail Outfitters imports a daily feed of active customers into a data extension. A customer is only included in the daily feed if they meet the criteria to remain active. Which import option should be used to ensure the data extension only contains currently active customers? 

A. Append 
B. Overwrite 
C. Add and Update 


Question # 42

A marketing manager notices emails clustered with images that are inconsistent with branding guidelines. Which step should they take to restrict the types of content within content slot? 

A. Under user permissions, select limited template access. 
B. Configure Content Blocks to only be usable within approved templates. 
C. Configure restrictions within a Content Area for approval block types 


Question # 43

The marketing team want to target subscribers with a ‘think you’ offer for all subscribers who have opened an email in the past year. Which tool should they use to identify the subscribers to send to? 

A. Total Opens measure 
B. _Open data view 
C. Tracking Data Extract 


Question # 44

When building an email audience, a marketer first runs a query to update a data extension referenced in the audience query. Which configuration should be used to ensure the exclusion is updated before the audience query runs? 

A. In the step with the two SQL activities, place a wait step between them. 
B. Place the audience SQL Query Activity in a step after the exclusion SQL Query Activity. 
C. Place the audience SQL Query Activity below the exclusion SQL Query Activity. 


Question # 45

A marketing intern forgot to remove [For APPROVAL] from the subject line before sending an email to the company's largest audience. Which feature, if configured, should provide a warning prior to sending? 

A. Subject and Preheader Validation 
B. Content Detective 
C. Subscriber Preview and test Send 


Question # 46

Northern Trail Outfitters (NTO) has expanded into 15 new countries and needs to send localized content. NTO works with an agency to provide the translations, but they lack email developer resources. What should NTO do to create and send localized content at scale? 

A. Leverage templates with AMPscript. 
B. Leverage Enhanced Dynamic Content. 
C. Leverage Multilingual Content Blocks. 


Question # 47

A marketer needs a quick count of record in a data extension with ‘Djibouti’ as they value for Country. What should they use to determine the number of matching records in the least amount of steps? 

A. Filtered data extension 
B. SQL Query 
C. Data Filter 


Question # 48

Following a batch email send. Northern Trail Outfitters wants to update an email link's URL. Which action should be recommended? 

A. Navigate to the email in Content Builder and update the URL. 
B. Navigate to the Job Links tab In My Tracking and update the URL. 
C. Navigate to URL Expiration in Setup and update the URL. 


Question # 49

Northern Trail Outfitters is redesigning its brand guidelines and wants to ensure its emails are accessible. Which best practice should the email designer follow to meet accessibility standards? 

A. Minimize whitespace 
B. Build image-based emails. 
C. Use contrasting colors 


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  • ●  Subscriber and Data Management - 26%
  • ●  Content Creation and Delivery - 24%
  • ●  Insight and Analytics - 14%
  • ●  Email Marketing Best Practices - 10%

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Salesforce Marketing-Cloud-Email-Specialist Frequently Asked Questions


Q1. What is the Marketing Cloud Email Specialist certification exam?
Answer. The Marketing Cloud Email Specialist certification exam is a 90-minute exam designed to assess a candidate’s knowledge and skills in designing, building, and launching marketing campaigns in Salesforce Marketing Cloud.
Q2. How many questions are on the Marketing Cloud Email Specialist certification exam? 
Answer. The Marketing Cloud Email Specialist certification exam is composed of 60 multiple choice, fill-in-the-blank, and drag & drop questions.
Q3. What topics are covered in the Marketing Cloud Email Specialist certification exam?
Answer. The topics covered in the Marketing Cloud Email Specialist certification exam include Email Design & Delivery, List Management & Automation, Mobile & Web Analytics, and Email Marketing Best Practices.
Q4. What is the Marketing Cloud Email Specialist certification exam about?
Answer: The Marketing Cloud Email Specialist certification exam tests the candidate's knowledge and skills in creating, executing, and optimizing email campaigns in Salesforce Marketing Cloud. The exam covers email best practices, email design and content, data management, and email deployment.
Q5. What are the prerequisites for taking the Marketing Cloud Email Specialist certification exam?
Answer: There are no specific prerequisites for taking the Marketing Cloud Email Specialist certification exam, but Salesforce recommends having hands-on experience with Salesforce Marketing Cloud.
Q6. What is the format of the Marketing Cloud Email Specialist exam?
Answer:nThe format of the Marketing Cloud Email Specialist exam is multiple choice.
Q7. What is the duration of the Marketing Cloud Email Specialist exam?

Answer: The duration of the Marketing Cloud Email Specialist exam is 90 minutes.
Q8. How much does the Marketing Cloud Email Specialist exam cost?
Answer: The cost of the Marketing Cloud Email Specialist exam is $200.
Q9. What is the passing score for the Marketing Cloud Email Specialist exam?
Answer: The passing score for the Marketing Cloud Email Specialist exam is 65%.
Q10. What is the Salesforce Marketing Cloud Email Specialist certification and what does it cover?
Answer: The Salesforce Marketing Cloud Email Specialist certification is a professional certification program that validates an individual's expertise in using the Salesforce Marketing Cloud to create and execute email campaigns. The certification covers key topics such as email design, email sending and deployment, list management, automation studio, and email analytics and reporting.

Q11. Does earning a Salesforce Marketing Cloud Email Specialist certification benefit an individual's career?
Answer: Earning a Salesforce Marketing Cloud Email Specialist certification demonstrates an individual's expertise in email marketing and their commitment to their profession. This certification can help individuals stand out in a competitive job market, enhance their professional reputation, and increase their earning potential.

Q12. What are the prerequisites for obtaining the Salesforce Marketing Cloud Email Specialist certification?
Answer: To obtain the Salesforce Marketing Cloud Email Specialist certification, individuals should have experience working with Salesforce Marketing Cloud, as well as a basic understanding of email marketing concepts and best practices. Additionally, individuals should have completed relevant training and have a good understanding of the topics covered in the certification exam.

Q13. How to  prepare for the Salesforce Marketing Cloud Email Specialist certification exam?
Answer: To prepare for the Salesforce Marketing Cloud Email Specialist certification exam, individuals can take advantage of various resources such as online courses, study guides, and practice exams. They can also gain hands-on experience working with Salesforce Marketing Cloud and develop their email marketing skills by participating in real-world projects and campaigns.

Q14. What is the job duties for Salesforce Marketing Cloud Email Specialists?
Answer: The job duties for Salesforce Marketing Cloud Email Specialists is positive, with growing demand for individuals with expertise in email marketing and Salesforce Marketing Cloud. As companies continue to invest in digital marketing, the demand for skilled email marketing professionals is expected to increase.

Q15. What is the average salary for a Salesforce Marketing Cloud Email Specialist?
Answer: The average salary for a Salesforce Marketing Cloud Email Specialist varies based on factors such as location, experience, and job role. However, on average, Salesforce Marketing Cloud Email Specialists can earn salaries in the range of $50,000 to $120,000 per year.

Q16. How does the scope of work for a Salesforce Marketing Cloud Email Specialist vary from other marketing positions?
Answer: The scope of work for a Salesforce Marketing Cloud Email Specialist is focused specifically on email marketing and the use of Salesforce Marketing Cloud. This is different from other marketing positions that may have a broader focus on multiple marketing channels, such as social media, search engine marketing, and advertising.

Q17. What are the key skills and knowledge areas required for a successful career as a Salesforce Marketing Cloud Email Specialist?
Answer: To be successful as a Salesforce Marketing Cloud Email Specialist, individuals need to have a strong understanding of email marketing best practices and the ability to use Salesforce Marketing Cloud to design, build, and execute email campaigns. Key skills include technical proficiency, data analysis and reporting, creativity, project management, communication and collaboration, and a commitment to continuous learning and professional development.

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