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Salesforce Nonprofit-Cloud-Consultant Sample Questions

Question # 1

A nonprofit wants to migratemillions of Contact records from a legacy system. Most reco fail to import with the following error: "npsp.TDTM_Address: System.LimitException: Apex

CPU time limit exceeded".
Which three actions could a consultant take to successfully import this data?
Choose 3 answers

A. Enable "Simple Address Change Treated as Update' in Address Settings.

B. Check 'User Managed' on the Address TDTM record.

C. Disable all automation and load the Address object separately.

D. Disable 'ADDR_Addresses_TDTM' Handler in Trigger Configuration.

E. Reduce the batch size significantly when addresses are included.


Question # 2

The requirements for a Salesforce implementation have been gathered, but there are
teams with competing priorities and the overall project goalsare undefined.
What are two reasons a project team must define goals?
Choose 2 answers

A. Goals guarantee executive engagement.

B. Goals provide a way to measure and prove results.

C. Goals define a clear purpose for the project.

D. Goals catalog all of the teams' pain points.


Question # 3

A data administrator at a small nonprofit has 3 profile that allows them to Read, Create,
Edit,and Delete on all objects. The staff member receives an error when attempting to
merge three duplicate contacts.
What should the consultant recommend to resolve this issue?

A. Tell the staff member to select only two instead of three contacts when using Contact
Merge.

B. Make the staff member a system admin.

C. Create a Permission Set with Modify All on Contacts and Accounts and assign it to the
staff member.

D. Tell the staff member to merge Contacts from the View Duplicates component.


Question # 4

An admin at a nonprofit using NPSP finds that the donation totals on a handful of donor's
records are not showing the right totals.
How should the consultant troubleshootthis?

A. Check if the correct Operation is chosen

B. Verify Opportunity Primary Contact

C. Check if the correct target custom field is chosen

D. Verify Customizable Rollups is enabled


Question # 5

A nonprofit sends direct mail appeals via a third-party mail house. The nonprofit pulls a
report from NPSP to send to the mail house with address information for each constituent
who should receive an appeal. Some constituents prefer to receive mail at an address
other than their primary household address.
How should aconsultant access a list of those who do not reside at their household mailing
address?

A. Create a custom report type for Addresses and a filter for Address Override = True.

B. Create a Contacts and Accounts report and add a filter for Address Override =True.

C. Create a Contacts and Accounts report and add a filter for Primary Address Type -
Other.

D. Create a Campaign and run the Household Mailing List report.


Question # 6

A nonprofit organization has been informed of a deceased donor and wants to ensure that
the donor no longer appears on any mailing lists. Which action shouldthe nonprofit
organization take on the donor's contact record?

A. Delete the values in the phone and email fields

B. Delete the Contact record

C. Select the Deceased field

D. Select the Do Not Email, Do Not Contact, and Email Opt Out fields


Question # 7

A nonprofit has a membershipprogram it wants to manage in Salesforce.
What are two items the consultant needs to configure so the membership rollups in NPSP
work properly?

A. Create a custom field for Membership Amount and select it for membership rollups.

B. Select the membership record type for membership rollups.

C. Create an Opportunity record type for memberships.

D. Set a grace period for memberships.


Question # 8

A consultant sot up and successfully tested anintegration between the source system and a
sandbox environment of Salesforce When the integration was switched to the production
environment of Salesforce, the consultant encountered API call limit errors.
What is the likely explanation for this?

A. Testing of the integration in the sandbox environment was insufficient.

B. The incorrect sandbox environment was used for testing.

C. The triggers associated with NPSP were disabled in the sandbox environment.

D. The API call limits were different for sandbox and production environments.


Question # 9

A system admin is trying to figure whether the nonprofit's internal release schedule conflicts
with either Salesforce.com or Salesforce.org major releases.
What are two facts about Salesforce.org majorreleases the consultant could share with the
admin?
Choose 2 answers

A. The Salesforce.org release schedule can be found on the SFDO Major Release
Announcements group.

B. Salesforce.org major releases follow the same schedule as Salesforce.com releases.

C. The Salesforce.org release schedule can be found on the Salesforce Trust website.

D. Salesforce.org major releases arrive approximately one month after Salesforce.com
releases.


Question # 10

A nonprofit wants its staff to spend most of their time in Salesforce. but the staff needs
access to several other applications as well. The nonprofit wants a solution that allows staff
to use other applications without leaving Salesforce.
How shouldthe consultant integrate these applications?

A. Implement Salesforce Canvas

B. Configure External Data Sources

C. Configure External Objects

D. Implement Distributed Marketing


Question # 11

A nonprofit wants to use Volunteers for Salesforce for volunteer management. Which
action should aconsultant take before installing the package?

A. Apply for license donation for Volunteers for Salesforce.

B. Check that the nonprofit has the most recent NPSP release.

C. Ensure the Program Management Module Is already Installed.

D. Compare usage of roll-up summary fields to limits.


Question # 12

A nonprofit using NPSP has just implemented the Program Management Module. The
nonprofit wants to migrate its client and program data.
Which twosteps should the consultant use to import and deduplicate the data against
existing records?
Choose 2 answers

A. Upload the program data using the NfSP Data Importer.

B. Upload the client data using the Data Import Wizard.

C. Upload the client informationusing the NPSP Data Importer.

D. Upload the program data using the Data Import Wizard.


Question # 13

A consultant is planning to use Accounting Subledger and migrate 20 years of donation
data into NPSP for a nonprofit that receives more than 200,000 donations eachyear.
Which two features should the consultant consider implementing to improve search
performance? Choose 2 answers

A. Salesforce Object Search Language (SOSL)

B. Skinny Tables

C. Custom Index

D. Salesforce Optimizer


Question # 14

A consultant began an implementation project with a nonprofit that is new to Salesforce.
The nonprofit's leadership is hesitant to spend time at the beginning of the project on
change management.
What are three reasons the consultant can share to emphasize the value and importance
of governance?
Choose 3 answers

A. Cost savings

B. Compliance

C. Security

D. Technical Interoperability

E. Delivery Speed


Question # 15

A developer wrote atrigger on the Contact object.
What are two benefits of using Table-Driven Trigger Management (TDTM) the consultant
should discuss with the developer?
Choose 2 answers

A. Review code coverage.

B. Control the order in which the code executes.

C. Identify code that is unused.

D. Disable specific pieces of code.


Question # 16

A consultant wants to test out new Nonprofit Cloudfeatures coming out in the upcoming
Salesforce release in their customs..
Which action must the consultant take to do this?

A. Refresh a preview Instance sandbox just prior to sandbox preview period.

B. Refresh a preview instance sandbox during the sandboxpreview period.
C. Create a new sandbox during the sandbox preview period.

D. Create a preview instance sandbox during the sandbox preview period.


Question # 17

Anonprofit enters donation data both into Salesforce and an external accounting system to
reconcile. This process is time-consuming.
What should the consultant recommend to reduce manual data entry and improve
efficiency?

A. Accounting Subledger

B. NPSP Data Importer Templates

C. Data Import Wizard

D. Advanced Mapping


Question # 18

A nonprofit hired a consultant to restart a stalled implementation. The nonprofit identified
needs by documenting its Salesforce vision and pain points, and by defining specific goals
withuser stories.
What are two components of a user story the nonprofit should consider?
Choose 2 answers

A. Align each story to the implementation vision.

B. Associate an epic to each story.

C. Assign a priority to each story.

D. Include configurationinstructions on each story.


Question # 19

Adevelopment officer wants to integrate wealth scoring information into Salesforce.
Which solution should the consultant recommend?

A. Pardot

B. Philanthropy Cloud

C. Salesforce Optimizer

D. A third-party app on the AppExchange


Question # 20

When a system admin for a nonprofit times to import data into the NPSP Data Import
Object, the error message: "The matching field you chose (Record ID) is not mapped and
is required for an Update and Insert operation" appears.
What are two actions the system admin can take to resolve the error?
Choose 2 answers

A. Select the appropriate Record ID in the Salesforce Data Import Wizard.

B. Select "Insert" if the admin is using the Salesforce Data Loader.

C. Select "Upsert" if the admin is using the Salesforce Data Loader.

D. Select --None-- for all matching fields if the admin is using the Salesforce Data Import
Wizard.


Question # 21

A nonprofit using Salesforce configured with Person Accounts has recently installed NPSP
into its org.
Which two configurations should a consultant set to ensure that Person Accounts and
NPSP can coexist?
Choose 2 answers

A. The Household record type in NPSP Settings is different than the Person Accounts
record type.

B. Create a validation rule to prevent the creation of Person Accounts.

C. The default record type for profiles of any user who converts leads is different than the
Person Account record type.

D. Remove permissions to Person Accounts for all profiles except System Admin.


Question # 22

A nonprofit has significant staffturnover and wants to ensure that the purpose of Salesforce
field customization is clearly understood by system admins who are new to the nonprofit.
How should the consultant meet the requirement?

A. Run and view the Setup Audit Trail.

B. Complete all field descriptions.

C. Run the Schema Builder.

D. Create a field history report.


Question # 23

A gift officer is entering donationsand wants to track that the donor responded to the most
recent direct mail campaign.
Which feature should the consultant configure to record the donor's campaign response?

A. Custonwable Rollups

B. Automatic Campaign Member Management

C. Sales Process

D. Customizable Campaign Influence


Question # 24

A nonprofit organization has white papers, case studies, and impact reports on its website.
Theorganization wants to track website visitors who download those assets. Once tracked,
the organization wants to pursue the visitor as a constituent. Which solution should be
considered?

A. Affiliation record

B. Relationship record

C. NPSP Settings

D. Opportunity Settings


Question # 25

A case manager wants to assign a group of servicesto a client.
What should the consultant ensure is configured prior to the case manager using the Case
Plan Wizard?

A. A Program with Goals

B. A Program with Goals and Action Item Templates

C. A new Case Plan

D. A Program with Action Item Templates


Question # 26

A nonprofit wants to run an enrollment report for its education classes.
Which Program Management Module object should the consultant use to build the report?

A. Service Delivery

B. Program Engagement

C. Program Cohort

D. Service


Question # 27

A nonprofit using NPSP receives funding it uses to award grants to national and local arts
organizations. Thenonprofit wants to track the funds it receives and allocates.
What should a consultant recommend to the nonprofit-?

A. Configure NPSP Settings to track inbound and outbound funds.

B. Configure NPSP Settings grants management functionality.

C. Install the Program Management Module.

D. Install the Outbound Funds Module.


Question # 28

A nonprofit is rolling out a newimplementation of Salesforce and NPSP containing custom
code. The project go-live date is a few days before a Salesforce release. Theproject team
has proposed developing in a sandbox on a preview instance to review new features and
then deploy to production prior to the release date.
Which important consideration should the consultant discuss with the project team?

A. The API version in the preview sandbox differs from Production.

B. A support case is required to request a preview sandbox.

C. A preview sandbox has limited metadata storage.

D. A preview sandbox is only available in the Unlimited Edition.


Question # 29

A consultant for a nonprofit needs to upload data that contains payments on existing
opportunities in Salesforce using donation matching in the NPSP Data Importer.
After agift is successfully matched to an existing record, which two updates may occur?
Choose 2 answers

A. The Stage of the Opportunity will change to Closed/Won.

B. The open Payment will be marked as Paid.

C. A Payment will be added to the Opportunity.

D. The Opportunity amount will include the new payment amount.


Question # 30

A nonprofit receives grants so it can offer scholarships to students who attend the
nonprofit*s community training programs.

A. NPSP to track the grants the nonprofit receives; Gift Entry to track the scholarships the
nonprofit offers; Education Data Architecture to track the training programs.

B. Program Management Module to track the grants the nonprofit receives; Outbound
Funds Module to track the scholarships the nonprofit offers; Education Data Architecture to
track the training programs.

C. Outbound Funds to track the grants the nonprofit receives; NPSP to track the
scholarships the nonprofit offers; Education Data Architecture to track the training
programs

D. NPSP to track the grants the nonprofit receives; Outbound Funds Moduleto track
scholarships the nonprofit offers; Program Management Module to track the training
programs


Question # 31

A user at a nonprofit is trying to run a mailing list report on a campaign using the NPSP
Household Mailing Listbutton. They receive an error saying, "the data you are trying to
access is unavailable." The button works as expected for the system administrator.
What should the consultant advise to troubleshoot the issue?

A. Check if the user has access to the Apex Class for Manage Households.

B. Check if the Campaign ID filter in the Campaign Household Mailing List report is
unlocked.

C. Check if the user has the View Reports in Public Folders system permission.

D. Check if the user has access to Households via Rolehierarchy.


Question # 32

A volunteer with a nonprofit works at Universal Containers. The volunteer is recorded in
Salesforce as part of the Household's account record, but Universal Containers needs to
be entered into the Salesforce system.
How should a consultant track the volunteer's relationship with Universal Containers?

A. Create a Universal Containers Organization Account and create a Relationship record
between the volunteer and Universal Containers.

B. Create a Universal Containers Organization Account and create an Affiliation record
between the volunteer and Universal Containers.

C. Create a Lead for the volunteer at Universal Containers and create a Relationship
record between the volunteer Lead and the volunteer Contact.

D. Create a Lead for the volunteer at Universal Containers and create an Affiliation record
between the volunteer Lead and Universal Containers.


Question # 33

A nonprofit wants to deploy Nonprofit Cloud Case Management into its production org.
Which two prerequisites should be consideredprior to installing Case Management?
Choose 2 answers

A. Install NPSP

B. Enable My Domain

C. Ensure appropriate licenses are provisioned
D. Ensure Volunteers for Salesforce is properly configured


Question # 34

A nonprofit is getting ready to go live with its Nonprofit Cloud implementation.
Which two sandbox configuration options can the consultant create to ensure effective user
acceptance testing and training?
Choose 2 answers

A. Partial Data Sandbox

B. Developer Sandbox

C. Developer Pro Sandbox

D. Full Data Sandbox


Question # 35

A nonprofit, who does a lot of mail appeals todonors, asks their consultant for the best
solution to keep their constituents' addresses formatted properly to ensure the mail reaches
them.
What should the consultant recommend?

A. Insights Platform Data Integrity

B. Sender Authentication Package

C. Customer Data Platform

D. NPSP Address Management


Question # 36

A donor has committed to give a consistent amount every month. The nonprofit wants to
updatethe schedule to reflect one-time adjustments to this amount.
What should the consultant recommend to record the regular donations correctly7

A. Implement Enhanced Recurring Donations.

B. Create scheduled Payments.
C. Create a process using Process Builder.

D. Clone Opportunities with Payments.


Question # 37

A nonprofit wants a report that shows Opportunity and General Accounting Unit (GAU)
custom field data for gifts to the "General Fund' GAU. The nonprofit wants to add filters so
only the gifts connected to the 'Annual Campaign' are shown.
Which report should the consultant implement?

A. GAU Allocations with Opportunity report type and filter on the Opportunity object for the
Primary Campaign Source = 'Annual Campaign' and filter on the GAU Allocation object for
General Accounting Unit = 'General Fund'

B. Opportunity report type with cross filter for Opportunities with GAU Allocations with filter
on the cross filter for Campaign = 'Annual Campaign' and General Accounting Unit =
'General Fund'

C. Opportunity report type with cross filter for Opportunities with GAU Allocations and filter on Opportunity object for the Primary Campaign Source = 'Annual Campaign' and on the
GAU Allocations object for General Accounting Unit » 'General Fund'

D. GAU Allocations with Opportunity report type and filter on the GAU Allocation object for
Campaign = 'Annual Campaign" and General Accounting Unit = 'General Fund'


Question # 38

A nonprofit organization wants to add any donor who gives to its Capital Fund to the
Capital Campaign. Which two steps should betaken to accomplish this?

A. Populate the Primary Campaign Source field on the Opportunity record

B. Upload a list of all donors as Campaign Members using the Data Import Wizard

C. Enable the Automatic Campaign Member Management in NPSP settings

D. Createa trigger that automatically adds any donor as a Campaign Member


Question # 39

A nonprofit client wants to connect directly to other nonprofits using Salesforce who have a very similar business use case. Which resource is designed for this purpose? 

A. Power of Us Hub Solution Exchange  B. Salesforce.org website  C. Trailblazer Community User Group  D. AppExchange 


Question # 40

A nonprofit organization is retiring its legacy donor,donation, and payment processing systems. The organization wants to load 45,000 records into Salesforce from a single flat file. Which tool should be used to create all of the records at once? 

A. Import Wizard  B. Data Loader  C. NPSP Data Import  D. ETL Tool 


Question # 41

A consultant is assisting a nonprofit organization in its data integration and data mapping between thetwo systems. The consultant is unsure when a particular field was introduced by NPSP. How should the consultant find the NPSP version number for the field? 

A. Click on "Setup" and navigate to "Schema Builder".  B. Install a third-party app from theAppExchange to extract the metadata.  C. Reference the NPSP Public Data Dictionary.  D. Click on "Setup" and navigate to "Objects and Fields". 


Question # 42

A nonprofit organization wants to use a multi-channel marketing tool for its email, social, and text messaging engagement. Which solution should the consultant recommend? 

A. Marketing Cloud  B. Pardot  C. Community Cloud  D. Service Cloud 


Question # 43

A volunteer manager at a nonprofit organization needs to be able to search for volunteers with landscaping skills who are available at a given time. The organization is using Volunteers for Salesforce. What should the consultant advise? 

A. Create a list view on Contacts using a filter for those who have skills that include landscaping. Add the field for Volunteer Availability on the list view and sort by it to find those with landscaping skills who are available at the given time  B. Click on the Find Volunteers tab and fill in the Volunteer Status, Volunteer Availability, and Volunteer Skills tabs with the values you're looking for and hit search  C. Use the Volunteers Wizard to look for volunteers with landscaping skills and Volunteer Availability and choose those available at the given time  D. Create a report with the report type Contacts with Volunteer Hours and Volunteer Jobs. Filter the report by the Volunteer Job forlandscaping and Volunteer Availability at the time the Volunteer Manager needs them 


Question # 44

A nonprofit organization is migrating from a standard Salesforce org to an NPSP org. It has a large volume of contacts. The nonprofit organization isconsidering using an Individual ("Bucket") account model. What are two considerations in this situation? 

A. The Individual account model is a legacy account model and is no longer recommended.  B. Once the Individual model is enabled, it cannot be changed.  C. The Account name is identical to the Contact name.  D. There is a risk of account data skew with the Individual account model and the large volume of contacts. 


Question # 45

A nonprofit organization has been using Salesforce without NPSP. The organization is now interested in the NPSP functionality and wants the consultant to recommend if NPSP should be used in the same Salesforce environment or if they shouldstart over in a new environment. Which tool should the consultant use to help evaluate and recommend the best course of action? 

A. Salesforce Optimizer  B. Lightning Experience Migration Assistant  C. Setup Audit Trail  D. NPSP Health Check 


Question # 46

A nonprofit organization has a new system administrator who has just taken over managing its existing Salesforce organization and wants to know which data maintenance practices should be used. Which two data hygiene practices should a consultant recommend? Choose 2 answers 

A. Organize reports into appropriate folders.  B. Create a new customobject to store legacy data.  C. Run Health Check.  D. Delete all past activities. 


Question # 47

A nonprofit organization is using a free trial of Nonprofit Cloudand engages with a consultant to do some custom configuration work. The consultant starts to gather requirements and look at the overall design. Which two things should the consultant know about the trial experiences available on the Salesforce.org website? 

A. Five licenses are included at no cost for qualified customers  B. The trial choices include Lightning Enterprise or Lightnng Enterprise + NPSP  C. The free trial period is for 30 days  D. It is a Developer Edition org 


Question # 48

How should a consultant install NPSP in an existing Salesforce organization? 

A. Download each NPSP component from the AppExchange, install in the target organization, and complete the post-install instructions  B. Visit the NPSP Installer page, install in the target organization, and complete the postinstall instructions  C. Download each NPSP component from The Powrt of Us Hub, install organization, and complete the post-install instructions  D. Visit the NPSP Conversion Utility tool, install in the target organization, and complete the post-install instructions 


Question # 49

A nonprofitorganization is using Salesforce with the NPSP pre-installed. The nonprofit organization wants to give prospective volunteers a way to fill out their volunteer application online. How should this be accomplished? 

A. Create a web-to-case form in Salesforcewith the fields needed to capture the information asked for on the form.  B. Set up the Volunteers for Salesforce Volunteer Signup Form on the nonprofit's website.  C. Create a Chatter Group for prospective volunteers, assign them a Chatter Free license, andhave users complete the form.  D. Set up the Volunteers for Salesforce Site Contact Information Site on the nonprofit's website. 


Question # 50

A nonprofit organization is using NPSP to manage its contacts and their families. What should the consultant recommend about adding other common connections such as siblings and deceased and divorced spouses? 

A. Add them as Relationshipentries manually  B. Add them as Relationship record types  C. Add them as Affiliation entries manually  D. Add them as Affiliation record types 


Question # 51

How often are updates to the NPSP pushed to production orgs? 

A. Three times per year  B. Four times per year  C. Once every two weeks  D. Once every month 


Question # 52

A nonprofit organization uses a vendor for direct mail, and receives a monthly spreadsheet from it with donor information, donation amounts, and the solicitation campaign that the donation was in response to. How can this information can be entered and de-duplicated against existing individuals in the Nonprofit Success Pack (NPSP)? 

A. Use the Salesforce Data Loader to upload the spreadsheet and then manually check for duplicates and use the NPSP Contact Merge tool to de-duplicate records.  B. Upload the spreadsheet using the NPSP Data Importer andassociate the individuals with Opportunities and Recurring Donations.  C. Use the Salesforce Import Wizard to upload the spreadsheet and then de-duplicate records using the NPSP Contact Merge tool.  D. Upload the spreadsheet using the NPSP Data Importer andassociate the individuals with Opportunities and Campaigns. 


Question # 53

A development director needs to understand which organizations have given to the nonprofit in some year prior to the current, but have not contributed to the nonprofit in the current year. How should the consultant accomplish this task? 

A. Customize the date range on the NPSP SYBUNT report for Accounts  B. Customize the date range on the NPSP SYBUNT report for Contacts  C. Create an Opportunity report that compares Contact donations from the previous fiscal year to the current  D. Customize the date range on the NPSP LYBUNT report for Accounts 


Question # 54

A developer needs to create a custom Apex class in the TDTM framework. Whichsets of steps should the developer take? 

A. Create the Visualforce page, test class, and a Trigger Handler record  B. Create the Apex class, test class, and Trigger Handler record  C. Create the Apex trigger, test class, and Trigger Handler record  D. Createthe Lightning component, test class, and Trigger Handler record 


Question # 55

A consultant is importing a number of new individual gifts from a recent fundraising event for a non-profit that is using NPSP. It isvery important that donors receive credit for these new donations. Where is the automatic Opportunity Contact Role hard credit value configured for this scenario? 

A. Opportunity Settings  B. Affiliation record  C. NPSP Settings  D. Relationship record


Question # 56

A family foundation wants to use Salesforce to track its funding of dozens of projects using a Campaign for each project. The foundation has a goal of funds to disperse, and it is important that the foundation can track year over year goals for each project. What should a consultant recommend for the foundation to track progress? 

A. Create a custom object for year and a custom object for project to track.  B. Create a Campaign hierarchy for project and year.  C. Create reports with bucketing and filters.  D. Create a process that populates custom fields for each year and project on Opportunities. 


Question # 57

A nonprofit organization wants acost-effective solution to generate and send donation acknowledgements automatically to donors via email. Which Salesforce solution should the consultant recommend? 

A. Nonprofit Success Pack  B. Commerce Cloud  C. Pardot  D. Marketing Cloud 


Question # 58

A nonprofit organizationprovides case management to its clients. There is a requirement for a score to be automatically assigned to each client based on several factors such as age, income and number of health conditions. The nonprofit also wants to automate the creation and assignment of follow up tasks related to the client. Which combination of functions should the consultant recommend? 

A. Activities and Customizable Rollups  B. Volunteer Recurrence and Customizable Rollups  C. Engagement Plans and Levels  D. Volunteer Wizard andReports 


Question # 59

How can a user differentiate between aContact's Account and Primary Affiliation under the Household Account model? 

A. A Contact's Account is the same as the Contact record, a Contact's Primary Affiliation is the Contact's Household.  B. A Contact's Account is where they live, a Contact's Primary Affiliation is where they work.  C. A Contact's Account is where they work, a Contact's Primary Affiliation is where they live.  D. A Contact's Account is the same as a "bucket" where all Contacts are associated, a Contact's Primary Affiliation is the Contact's Household. 


Question # 60

A consultant is installing NPSP in an existing Salesforce org for a nonprofit organization that plans to use the memberships feature in NPSP. Which action should a consultanttake? 

A. Create a Membership Opportunity record type.  B. Add a value in the Type field on Opportunity for Membership.  C. Create a Membership Affiliation record type.  D. Add a checkbox field on the Opportunity called "Membership".


Question # 61

A system administrator encounters an error at run time that a record couldn't be updated when a Customizable Rollup ran. What should the consultant check? 

A. If the Target Field exists  B. If the Target Field is a NPSP field  C. If the Target Field hasa validation rule  D. If the Target Object is a custom object


Question # 62

A nonprofit organization wants to designate its donors into three categories, Gold, Silver, and Bronze, based on the total gift amount for that year. How can this be accomplished using NPSP? 

A. Create a picklistfield that will display the categories based on the Total Gifts This Year field. B Create a custom field on the Opportunity that will display the categories and a process in Process Builder to populate the value based on the Total Gifts This Year field.  B. Set up NPSP Levels for the categories based on Total Gifts This Year.  C. Create a custom field on the Opportunity that will display the categories and a custom trigger to populate the value based on the Total Gifts This Year field. 


Question # 63

An international nonprofit organization works across six different countries in Europe and Africa. The organization relies heavily on volunteersin each country to support its work and wants volunteers to be able to sign up for volunteer jobs on its website. What is a consideration when setting up Volunteers for Salesforce given this context? 

A. Set up a different Site in Volunteers for Salesforcefor each country and set the time zone for the Site to the local time zone so all events will appear as the correct time for the time zone.  B. Add text to the Volunteers for Salesforce website informing all volunteers that all time for volunteer jobs andshifts is shown in the time zone of the headquarters and they need to convert the time to their local time zone.  C. Remove the Start Time and End Time fields from the website template and put the times in the description in the local time zone.  D. Set theVolunteer Job's Website Time Zone field value to the time zone in which the job will take place when creating Volunteer Jobs.


Question # 64

Which function of the application development lifecycle does establishing a Center of Excellence address? 

A. Documentation  B. Data management  C. Deployment  D. Testing  E. Governance 


Question # 65

The vice president of development of a nonprofit organization wants to be able to review giving in the pipeline at a high level, and track the organization's processtowards finding new potential donors. The VP also wants to track program metrics as compared to donor histories. What should the consultant advise?

A. Packaged NPSP reports cannot be edited. Recreate all the reports found on the NPSP Development Forecasting dashboard to edit appropriately. Add additional reports to track program data.  B. Review the reports on the NPSP Fundraising Reports folder. Create additional reports to track program data. Schedule each report to be sent to the vice president every morning.  C. Review the components that are already on the NPSP Development Forecasting dashboard. Create additional reports and edit the dashboard to add components to track the program data.  D. Packaged NPSP dashboards cannot be edited. Recreate the NPSP Development Forecasting dashboard components. Add additional components to track program data. 


Question # 66

Anonprofit runs a workforce development program for its clients. Job seekers contact the nonprofit via phone, web, and email. The nonprofit wants to track each engagement separately from start to finish. The nonprofit needs to assign job seekers to case managers. What solution should the consultant propose? 

A. Create a custom junction object between Contact and Case for the assignment and customize workflow rules.  B. Enable web-to-case and customize cases and assignment rules.  C. Create a custom multi-selectpicklist field to track the assignment and customize related lists.  D. Enable web-to-lead and customize leads and assignment rules. 


Question # 67

A nonprofit organization wants to track all donations that go to a specific, designated fund. How should a consultant solution for this use case? 

A. Create an Opportunity record type, called "Funds" and then create an Opportunity record for the designated fund.  B. Create a GAU record for the designated fun.  C. Create a GAU Allocation record for the designated fund.  D. Create a custom object for to track fund accounts and then create an Account record for the designated fund.


Question # 68

A local community center provides health care services to eligible local residents. Staff currently triagepatients through of a series of qualifying questions that drive additional qualification questions. The center wants to extend triage capabilities to its volunteers to determine whether residents qualify for services. Service decisions need to be made immediately while the patient is interacting with the staff or volunteer. Which solution should the consultant recommend? 

A. Use Case records, Validation Rules and Process Builder to post case details to the central volunteer Chatter Group so all volunteers can collaborate on eligible services.  B. Create a Flow to guide volunteers on triage screens, capture accurate data and generate a services decision.  C. Use a Standard Lightning Component to displaying custom fields from several objects and generate a services decision.  D. Use a Workflow Rule with Field Updates and Case Assignment Rules to triage and assign the case to the proper services queue.


Question # 69

A development associate using NPSP wants to add the Check/Reference Number on a report but does not see that field in the Report Builder. What should the consultant advise?

 A. Check if the report type includes Opportunities.  B. Check if the report type includes Payments  C. Check a custom field, "Check/Reference Number" on Opportunity  D. Check a custom field, "Check/Reference Number" on Payments 


Question # 70

A nonprofit organization wants to record the most recent Opportunity close date on Contact records. The nonprofit organization expects the field on the Contact to be overwritten every time a new Opportunity meets the criteria. Which feature should the consultant use to meet this requirement?

 A. AppExchange App  B. Formula Field  C. Roll-Up Summary Field  D. NPSP Customizable Rollups 


Question # 71

A nonprofit organization wants to automate some of its routine activities. Whichdeclarative Salesforce solution is designed for process automation? 

A. Einstein  B. Pardot  C. Lightning Flow  D. NPSP TDTM 


Question # 72

A nonprofit organization needs an audit trial of metadata changes over time and the ability to develop, test, and a release project independent of other projects in development. Which development model should be chosen? 

A. Application development  B. Org development  C. Package development  D. Change Set development 


Question # 73

A local charity receives its income from recurring payments, The Recurring Donation object is used and contains a unique and manually entered reference number. This reference number should not be modified after creation. The finance department has requested that all child Opportunities also contain this unique reference number to make it easier to reconcile payments. How can the consultant achieve this?

A. Create a custom text field on the Opportunity object and use NPSP Recurring Donation Custom Field Mappings  B. Create a text formula field on the Opportunity object and use Process Builder to update all child Opportunities  C. Create a custom field on the Opportunity object and deploy a trigger to update all child Opportunity records.  D. Create a custom text field on the Recurring Donation object and use NPSP Recurring Donation Custom Field Mappings 


Question # 74

Which resource should the consultant recommend to a non-profit organization to suggest new features in NPSP? 

A. Power of Us Hub  B. Salesforce Help  C. Salesforce AppExchange  D. Trailblazer Community 


Question # 75

A nonprofit organization has a lot of donors who give recurring donations. Some donors like to have their recurring donations by three times per year. What should the consultant advise? 

A. Create a custom installment period in NPSP Settings, and then add the tri-yearly custom installment period to the custom installment picklist.  B. Change one of the values on the custom installment picklist to tri-yearly.  C. Tri-yearly is not available as an option in Recurring Donations so for those the nonprofit will need to use Opportunities with multiple payments.  D. Use the tri-yearly installment period that comes by default with RecurringDonations. 


Question # 76

A gift officer successfully imported a small list of donors and their donations. The gift officer wants to add these donors to a Campaign from an Opportunities report but the "Add to Campaign" option is not available. The gift officer wants to add donors to a Campaign from a report. What should the consultant recommend? 

A. Export the Opportunity report results and import the list of donors as Campaign Members using the Data Import Wizard  B. Create a joined report with Opportunities and Campaigns  C. Create a report type that includes Contacts such as the Opportunities with Contact Roles report type  D. Go to Setup and add the "Add to Campaign" button to the report type 


Question # 77

A consultant is setting up agovernance framework as part of a nonprofit organization implementation. Which three elements should be included in a Salesforce-recommended governance structure? Choose 3 answers 

A. Agile Methodology  B. Release Management  C. Rules of Engagement  D. Centerof Excellence  E. Design Standards 


Question # 78

The VP of Development wants to track the nonprofit organization's six campaigns nested within each other: Friends of the Organization>FY19>Capital Campaign>Annual Fund>Digital Donations>Mobile. What should the consultant do? 

A. Create a custom lookup field, "Related Campaign"on the Campaign object.  B. Suggest consolidating at least one of the Campaigns so that it is within the Campaign Hierarchy limit.  C. Create a Campaign Hierarchy with the parent Campaign record as, "Friends of the Organization"  D. Suggest changing the order of the hierarchy. 


Question # 79

A nonprofit customer must conflict and store its clients' government-issued ID number. The consultant has set up a custom text field for the ID number. Which security solution should be used to protect this data? 

A. Restrict visibility by removing it from the page layout and utilizing role hierarchy to prevent users from accessing that field except for the staff who need to interactwith the government ID data  B. Encrypt the government ID field with Classic Encryption for Custom Fields and grant View Encrypted Data permission only to those users who have to interact with the data  C. Turn on two-factor authentication for the staff members who need to collect and use the government ID number field data  D. Set the org wide default on Contacts to Private so only the user who owns the Contact records can access it. 


Question # 80

A nonprofit organization has white papers, case studies, and impact reports on itswebsite. The organization wants to track website visitors who download those assets. Once tracked, the organization wants to pursue the visitor as a constituent. Which solution should be considered? 

A. Campaigns  B. Community Cloud  C. Pardot  D. Salesforce DMP 


Question # 81

Which two actions should a consultant take before importing a large volume of data into an NPSP org? 

A. Check the code coverage of the target org B. Disable certain Apex classes manually in production  C. Check ifthe data is clean, structured, and in its final format  D. Disable certain Apex classes using TDTM 


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