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Salesforce CRT-271 Sample Questions

Question # 1

Universal Containers launched a Lightning Customer Community that lists store locations through a custom object, Store Locations. Users searching for locations are unable to see any Store Locations records.
Which three actions should the Community Cloud consultant takes to solve this issue?

A. Add an HTML component with the the link to the Store Locations Community page

B. Define the Store Locations object in the Global Search Results component

C. Add the Store Locations object pages to the Community navigation

D. Associate a tab to the Store Locations object

E. Enable read access on the user profile to the Store Locations object


Question # 2

Universal Containers wants to build a Community for all their employees. Currently, some
of their employees are NOT Salesforce users. How should the Salesforce Admin enable
access to the Community for the users who are currently NOT Salesforce users?

A. Allow the users to self -register to the Community

B. Create the users as contacts and enable them as Community users

C. Create the users in Salesforce and add their profile to the Community

D. Add the users to the Community as members


Question # 3

Universal Containers needs to build a Community for their customers. The following
security requirements must be met: • Customers can access their accounts. invoices. and
orders. • An account is associated to only one individual. • A few customers who act as
partners need access to individual accounts. • Customers can NOT see each Other's data
unless is explicitly granted. Which option fulfills the requirements?

A. User Customers Account. Customer Community Plus License. and sharing rules.

B. Customers Account. Customer Community License. and sharing rules.

C. User Person Account, Customers Community License. and Sharing Set.

D. User Person Account. Customers Community Plus License. and Super User access


Question # 4

Universal Containers' Community is built on the Napili template. The community lets
members access their Account page. The project manager needs to customize the Account
record detail page and only show the record details.
What two things should the Salesforce Admin do to perform this task in Community
Builder? Choose 2 answers.

A. Add a page variation to Account detail page, add the record detail component, set the
page variation as Active, and publish.

B. Edit the Account record detail page, remove the components NOT needed, and publish.

C. Make a copy of the Account detail object, remove the components NOT needed, and
publish.

D. Create a standard page, add the Account record detail component, and publish.


Question # 5

A Salesforce Admin at Universal Containers needs an efficient way to update the colour
palette in their newly created Community.
What three things should the Salesforce Admin do to brand this Community using
Community Builder? 
Choose 3 answers.

A. Upload the Universal Containers logo image to create a custom color palette.

B. Choose colors for the text and border elements.

C. Adjust the colour palette from the Salesforce1 mobile app.

D. Apply a colour scheme that is appropriate for the template all at once with the colour
palette.

E. Submit a URL reference of a site where the colour palette will be matched automatically.


Question # 6

Universal Containers wants to allow customers in the Community to create and edit
reports. Which license type should the Salesforce Admin use for these users?

A. Customer Community Login.

B. Customer Community Member.

C. Customer Community Plus.

D. Community Manager Plus.


Question # 7

Your team has drafted and published Knowledge Articles for the Customer Community but
they are not visible to external users. What is one reason why this may be the case?

A. Knowledge Articles for Communities is not enabled

B. View Knowledge Articles has not been checked on the Community Profile

C. Knowledge Articles for Customers is not enabled

D. Customer sharing has not been checked on the Knowledge Article

E. The Articles are being viewed on unsupported mobile devices


Question # 8

Universal Containers has built Visualforce pages for the bid process with integration to their
on-premise system, and they use these pages internally. Universal Containers wants to
launch a Community and reuse these pages for their contractors and vendors.
Community members should be able to:
- Search and find articles on standard operating procedures.
- Submit invoices and receive status updates.
- Submit bids and receive updates.
How should the Salesforce Admin build this Community?

A. Build a community in the external website and integrate with Salesforce for bid
processes and other information. 
B. Provide access to the internal Salesforce org and limit access by profiles.
C. Select the Site.com Template with the Navigation menu for invoices and bid processes.
D. Use the Salesforce Tabs + Visualforce template and add the tabs for different
requirements.


Question # 9

Universal Containers needs to enable public access to a Community. How should a
Salesforce Admin fulfil this requirement?
Select one or more of the following:

A. Update the setting to Public Visibility for all Community pages

B. Enable "Give access to public API requests on Chatter"

C. Update the setting to "Allow access without login"

D. Enable the "Public can access the community" checkbox


Question # 10

A Salesforce Admin enables "Allow Members to Flag" in Community Management.
Which two content types can member flag as inappropriate?
Choose 2 answers

A. Articles

B. Files

C. Posts and Comments

D. Topics


Question # 11

What is the maximum number of keyword list criteria in Moderation Settings your Salesforce Org (not Community) can have?

A. 10

B. 20

C. 30

D. 50

E. 40


Question # 12

Universal Containers uses Community to grant customers secure access to their accounts,
orders, and invoices. All customers are on a Customer Community License. Universal
Containers needs to grant a subset of their customers, known as affiliates, access to other
customer Accounts. How should a Salesforce Admin fulfill these requirements?

A. Leverage the Account team to grant affiliates access to the Account.

B. Use Apex without sharing to control affiliates' access to the Account.

C. Create a public group for affiliates and grant Account access using sharing rules.

D. Add a Sharing Set on the Account associated to the Affiliate profile.


Question # 13

A Community Admin is planning to add users and wants to send a welcome email for the
community. Which three checks must the Community Admin perform? Choose 3 answers

A. Make sure the users have their profiles established in the community

B. Make sure the community is in Published status

C. Make sure the community is in Active status

D. Set the community in preview status to review before changing it to Active status

E. Set the email check box option at the community level


Question # 14

When testing the Community, the Salesforce Admin notices that the Knowledge tab is NOT
Visible to all partner Community users. What should the Salesforce Admin do to fix this problem?

A. Update the Admin profile so that the Knowledge tab is visible.

B. Add the Global Header permission set to all Community users.

C. Edit the Partner Community profile so that the Knowledge tab is visible.

D. Create a Knowledge article and make it visible to the appropriate channel.


Question # 15

As part of its recent efforts to improve brand recognition, Universal Containers had
upgraded all of its Communities to use Lightning templates. The next step will be to unify
the branding across all of these Communities. What is an efficient way to accomplish this?
Select one or more of the following:

A. Use a shared Bootstrap CSS file in all of the Communities

B. Ensure that all Communities are only using standard Lighting Components

C. Create a standard theme that is used in all of the Communities

D. Ensure that all Community managers use the same CSS standards in all pages


Question # 16

Universal Containers is planning to launch a Community that needs to be accessible from
Internet Explorer 9 and the Salesforce Mobile app. Which three Salesforce additions and
user license combinations could a Community Cloud consultant use to meet this
requirement? Choose 3 answers
Select one or more of the following:

A. Salesforce Essentials and Customer Community

B. Enterprise Edition and Customer Community Plus

C. Professional Edition and Customer Community Plus

D. Unlimited Edition and Customer Community

E. Enterprise Edition and Customer Community


Question # 17

What is the most efficient way for the Salesforce Admin to fulfil this requirement? Northern
Trail Outfitters is planning to launch a Community for their partners. Partner Sales
Managers need to view Partner Sales Rep records.

A. Provide Super User Access to Partner Sales Reps.

B. Create a criteria-based Sharing Rule.

C. Set the number of partner roles to two.

D. Enable the Partner Sales Manager as Super Admin.


Question # 18

What are the two types of Sharing Models available once you have established a
Community?

A. Community Sharing Model & Portal Sharing Model

B. Company Sharing Model & Community Sharing Model

C. Internal Sharing Model & External Sharing Model

D. Internal Sharing Model & Portal Sharing Model

E. Partner Sharing Model & Customer Sharing Model


Question # 19

Your company is using the Koa Community Template and wishes to add a new custom
page what steps should you take to complete this?

A. Install the Community Page Manager from the AppExchange

B. Create a new page from in the Community Manager

C. Create a new page in the Community Builder

D. Clone an existing page in the Community Builder

E. Ask your developer to create a new Visualforce Page


Question # 20

Universal Containers launched a Lightning Customer Community that lists store locations
through a custom object, Store Locations. Users searching for locations are unable to see
any Store Locations records. Which three actions should the Community Cloud consultant
takes to solve this issue?
Choose 3 answers
Select one or more of the following:

A. Define the Store Locations object in the Global Search Results component

B. Add the Store Locations object pages to the Community navigation

C. Associate a tab to the Store Locations object

D. Enable read access on the user profile to the Store Locations object


Question # 21

Universal Containers launched a Lightning Customer Community that lists store locations
through a custom object, Store Locations. Users searching for locations are unable to see
any Store Locations records. Which three actions should the Community Cloud consultant
takes to solve this issue?
Choose 3 answers
Select one or more of the following:

A. Define the Store Locations object in the Global Search Results component

B. Add the Store Locations object pages to the Community navigation

C. Associate a tab to the Store Locations object

D. Enable read access on the user profile to the Store Locations object


Question # 22

Universal Containers adds e -commerce capability to its Community built on the Napili
template. They track customer shipments in a Salesforce custom object. How should the
Salesforce Admin expose customer shipment data in Community Builder?

A. Create an object page associated to the Shipment object

B. Create a standard page associated to the Shipment object

C. Clone an object page and associate it to the Shipment object

D. Clone a standard page and associate it he Shipment object


Question # 23

Northern Trail Outfitters uses Salesforce internally and needs to launch a Community for
their customers. • Northern Trail Outfitters works with a survey partner and needs to extend
that capability to the Community users. • Northern Trail Outfitters works with an electronic
signature partner and needs to extend that capability to the Community users. • This
Community needs to be built with the Customer Service Template. All integrations must be
mobile— first. • Both partners have Community Lightning Components available. What
should a Salesforce Admin do to accomplish this task?

A. Design and develop an API-level integration with the Survey and electronic signature
partners and make it available for Community users.

B. Install and configure the non-Lightning Components for surveys and electronic
signatures available from the Partners

C. Install and configure the Community Lightning Components for surveys and electronic
signatures available from the two Partners.

D. Design and develop custom Community Lightning Components for surveys and
electronic signatures.


Question # 24

Universal Containers builds a partner community for their dealers. They set up the partner
account with two roles to represent sales employees and their managers. After going live,
the dealerships inform Universal Containers that they need a CEO type of access for
specific users who need to access all of the data on the parner account. How should the
Salesforce admin fulfil this requirement?
Select one or more of the following:

A. Promote the CEO partner user to delegated admin on the partner account.

B. Add a third role to the partner account hierarchy for the CEO partner user. 

C. Assign Super User access to the CEO partner user on the Contact page.

D. Make the CEO partner user the owner of the partner account.


Question # 25

You wish to edit the Community Head Markup, where do you go to do this?

A. Developer Console

B. Community Builder >> Settings >> Advanced

C. Upload a HTML static resource named 'Head Markup'

D. Community Manager >> Administration >> Settings

E. Modify the hidden Community Lightning Component which is displayed when editing the
community


Question # 26

When testing the Community, the Salesforce Admin notices that the Knowledge tab is NOT
visible to all partner Community users. What should the Salesforce Admin do to fix this
problem?

A. Add the Global Header permission set to all Community users

B. Edit the Partner Community profile so that the Knowledge tab is visible

C. Update the Admin profile so that the Knowledge tab is visible

D. Create a Knowledge article and make it visible to the appropriate channel


Question # 27

Universal Containers rolled out a Community in the Customer Service Napili template for
their employees. The CEO has the following requirements: • All employees can participate
in discussions within the Community. • Create a Chatter group for corporate
announcements where all employees can participate and comment. • The posts in this
group should be visible in the feed of all employees. How should the Salesforce Admin
accomplish this task? Choose one answer

A. Create a Chatter group in the internal org and create a trigger to make the posts visible

to everyone

B. Create a Chatter group in the Community and include all employees

C. Create a Chatter group in the internal Salesforce org and include all employees

D. Create a post on a custom object, Announcements that all employees follow


Question # 28

A healthcare company wants to create a Community for its patients and providers. The
Community needs to be optimised for healthcare use cases and follow industry best
practices. What should the Community Cloud consultant consider first to meet the
requirements?
Select one or more of the following:

A. Lightning community templates

B. Business value map and ROI

C. Custom solutions

D. Lightning bolt solutions


Question # 29

Universal Containers needs their channel partners to collaborate on opportunities within
their new partner Community based on the Napili template. What is the recommended way
to accomplish this task?

A. Create a page layout for leads and assign it to those profiles that have access to the
Community

B. Create a Detail page for invoices and add the page as a Navigation Menu item

C. Add Opportunities as a Salesforce Object in the Navigation Menu

D. Create a Visualforce page for Opportunities and add the page as a Navigation Menu
item


Question # 30

Universal Containers is rapidly expanding its partner network across Latin America and
Europe and has received feedback that partner engagement has been hampered by the
lack of resources in the partners native languages. Which three individual steps should a
Community Cloud consultant take to provide a better experience for these international
partners? Choose 3 answers
Select one or more of the following:

A. Enable multiple languages in the Knowledge language settings

B. Set up Translation Workbench and ensure translators are assigned

C. Use the language selector component to let users select their preferred language

D. Embed a link to Google Translate all pages

E. Set up custom URLs to route users from country domains to the correct Community
pages


Question # 31

You are setting up an Authenticated Community for your Customers many of them speak
both English and French how will you ensure the most appropriate language(s) are
available to them in your Napili Template Community?

A. Develop a custom lightning component which will allow seamless transition between languages

B. Install the Google Translation component which allows Authenticated users to swap
between languages

C. Language will be determined by the language set on their User Profile

D. Place the Language Picker Component on the Community home page

E. Multi-Language support is not available for Napili Template communities


Question # 32

Universal Containers is setting up their moderation settings on their Community. They have
developed 7585 keywords to monitor. What is the minimum number of keyword lists
needed to accommodate all 7585 keywords?

A. 5

B. 2

C. 4

D. 3


Question # 33

Universal Containers launches a Partner Community for their resellers who have access to
Leads,Opportunities, and Dashboards.Universal Containers has the following requirements
to support their partners during the sales cycle: - Universal Containers can engage with
partners during the Sales cycle. - Universal Containers can have internal discussion NOT
visible to partners. - The Channel Manager can bring any Universal Containers Employee
to the discussion - Universal Contianers employees may or may NOT have access to the
Partner CommunityHow should a Salesforce Admin fulfil those requirements?

A. Leverage Opportunity feed and group record layout for access control.

B. Leverage unlisted groups and record sharing for access control.

C. Leverage Opportunity feed and manual shares for access control.

D. Leverage private groups and record sharing for access control.


Question # 34

A company uses CMS (Content Management System) to store and manage public content.
The VP of Advertising wants to run marketing and advertising campaigns in the Community
using that content. How should the Administrator render advertising content in the
Community?
Select one or more of the following:

A. Build a custom integration point between the CMS and the Community

B. Use Process Builder to import content from the CMS on a periodic basis

C. Download and install the Community Content package from the AppExchange

D. Configure CMS Connect to pull content from the CMS


Question # 35

What two things should a Salesforce Admin do to accomplish this? Universal Containers
needs to create a Support Community with the following requirements:• Customer and
partner users will be members of this community and use the Customer Community and
Partner Community License, respectively.• A customer user should be able to see all cases
opened for their account, including cases opened by their colleagues.• Customer users
must be able to collaborate with all Community users.

A. Create a Sharing Set on the Case object.

B. Enable Super User access for customer users.

C. Select the Community User Visibility checkbox.

D. Set up Delegated Admin access for customer users.


Question # 36

Universal Containers wants the Community login page to display its company logo. How
can the Salesforce Administrator accomplish this in the Community Workspace?
Select one or more of the following:

A. Upload a logo image file in Login and Registration


B. Specify a new Community login page that uses the logo

C. Reference the logo design token in the CSS editor page

D. Use a login Flow component to display a logo splash screen


Question # 37

Universal Containers needs to add their own logo to the Community login page.What is the
most efficient way for the Salesforce Admin to accomplish this?

A. Add the logo to the Login & Registration setup page in Community Management.

B. Upload the logo as an externally available Document and include it in the login page.

C. Override the default Community login page to a custom login page with the logo.

D. Use URL redirect to redirect users to a custom login page with the logo.


Question # 38

Universal Containers needs to add their own logo to the Community login page.What is the
most efficient way for the Salesforce Admin to accomplish this?

A. Add the logo to the Login & Registration setup page in Community Management.

B. Upload the logo as an externally available Document and include it in the login page.

C. Override the default Community login page to a custom login page with the logo.

D. Use URL redirect to redirect users to a custom login page with the logo.


Question # 39

What do you recommend? Universal Containers have launched their Customer Community
on the Koa template. Community members have asked your advice for accessing the
community on iOS devices.

A. IOS users should download the Salesforce1 app and access the community through the
Salesforce1 switcher.

B. Navigate to the community URL in the browser and a mobile experience will be
automatically rendered.

C. IOS users should download the OneCommunity app where they can use their regular
community login credentials to access the Community.

D. All users should access a Koa Community via a Desktop browser only.


Question # 40

What do you recommend? Universal Containers have launched their Customer Community
on the Koa template. Community members have asked your advice for accessing the
community on iOS devices.

A. IOS users should download the Salesforce1 app and access the community through the
Salesforce1 switcher.

B. Navigate to the community URL in the browser and a mobile experience will be
automatically rendered.

C. IOS users should download the OneCommunity app where they can use their regular
community login credentials to access the Community.

D. All users should access a Koa Community via a Desktop browser only.


Question # 41

Regional Containers wish to establish a Community for their Partner network. They have complex requirements and from sampling their Partner network there is no need to provide
mobile capabilities. What type of community best suits Regional Containers needs?

A. Koa

B. Visual Force + Tabs

C. Kookaburra

D. Aloha

E. Napili


Question # 42

niversal Containers (UC) wants Lightning Experience enabled employees who have
Salesforce user licences to access a Community. The employee profiles have been added
to the Community membership. How should the Community Cloud Consultant educate
employees on how to access the Community?
Select one or more of the following:

A. Recommend employees use a separate username for Community access

B. Advise employees to use the "Login in as" functionality

C. Direct employees to the App Launcher

D. Direct employees to the global header


Question # 43

orthern Trail Outfitters (NTO) is planning to acquire one of its competitors. NTO has
identifies a group of Partners to collaborate with during the entire acquisition process.
Which option should NTO use to ensure that only the selected group of partners have
visibility to the acquisition?
Select one or more of the following:

A. Set Chatter group email setting for selected collaboration Partners to Limited

B. ©mention only selected collaboration Partners

C. Manually share records with selected collaboration Partners

D. Create an Unlisted Chatter Group for selected collaboration Partners


Question # 44

Universal Containers (UC) is launching a Partner Community. Users will receive a welcome
email with a link to login to the new Community. UC wants the link to last longer than seven
days. How can a Community Cloud consultant change the validity period of the link to meet
this requirement?
Select one or more of the following:

A. Create a custom login flow that modifies the setting

B. Edit the setting in the welcome email template

C. Configure Outlook Exchange server settings

D. Change the link validity period setting on the Community settings page


Question # 45

You have created a custom object to list all upcoming company events, including speaker
bio's and location and now wish to expose this publicly on your Customer Community. How
are you are able to edit the public access settings? [Select Two]

A. Go into the Community Page Manager and update the Page Access control to Public

B. Go into the Setup Menu >> Profiles >> edit the object settings on the guest community
profile

C. Add the sample code provided on help.salesforce.com to the head markup and add the
object name you want to expose publicly

D. Install the Community Object Permissions Manager from the AppExchange for
advanced data sharing options

E. Go into the Community Manager and select the objects that are available publicly

F. Go into the Community Builder and navigate to settings and click on the hyperlink to the
Guest User Profile


Question # 46

The Salesforce Administrator at Universal Containers has set up Topics. Universal
Containers is going through a rebranding phase and wants to simplify Topics, but keep
Articles that have been assigned to the Topics.
How should the Salesforce Administrator accomplish this?
Select one or more of the following:

A. Merge similar Topics in Content Management Workspace

B . Keep existing Topics and reassign Articles to newly created Topics

C. Delete existing Topics and assign Articles to newly created Topics

D. Mark old Topics as Inactive and assign Articles to the new Active Topics


Question # 47

Universal Containers Community Manager needs to set up Reputation. Which two tasks
should the Community Manager perform to meet this requirement? Choose 2 answers

A. Create a custom Lightning component for Reputation and add it to the home page.

B. Configure Reputation points and levels in the Community Management console.

C. Add a Visualforce Reputation Leaderboard component.

D. Add the Reputation Leaderboard component to a page in the Community.

E. Enable Reputation in the Community.


Question # 48


Universal Containers needs to provide Super User Access to a few end users. Their end
users are assigned several license types for these Communities: • Customer Community •
Customer Community Plus • Employee Community • Partner Community. Which two
license types allow a Salesforce Admin to provide Super User Access to the end users in
this Community? Choose 2 answers

A. Customer Community Plus License

B. Employee Community License

C. Partner Community License

D. LI Customer Community License


Question # 49

Universal Containers sets up and publishes a Community. What three things should a
Salesforce Admin do to log into the Community and validate the Community features?
Choose 3 answers.

A. Choose Login to the Community as a User from the contact record in Salesforce.

B. Select the Community from the global header as an internal user.

C. Preview the Community as a specific Community user in the preview mode of the
Community builder.

D. Log in as a customer to the Community with a Test customer login.

E. Select a Customer user record and select the Login option.


Question # 50


Universal Containers uses Community to grant business customers secure access to
accounts, orders, and invoices. All customers are on a Customer Community License.
Universal Containers plans to launch a project management module with the following
requirements:• Leverage Chatter for collaboration.• Private project collaboration between
the customer and Universal Containers.• Leverage documents, tasks, and events in the
project space.• Customers can only see and access their projects. What is the most
efficient way for the Salesforce Admin to fulfil these requirements?

A. Create unlisted groups and add project records to the group

B. Add private groups and add project records to the group

C. Build a custom Visualforce project space and control access through sharing

D. Use custom objects, record feeds, and control access through sharing


Question # 51


Universal Containers uses Community to grant business customers secure access to
accounts, orders, and invoices. All customers are on a Customer Community License.
Universal Containers plans to launch a project management module with the following
requirements:• Leverage Chatter for collaboration.• Private project collaboration between
the customer and Universal Containers.• Leverage documents, tasks, and events in the
project space.• Customers can only see and access their projects. What is the most
efficient way for the Salesforce Admin to fulfil these requirements?

A. Create unlisted groups and add project records to the group

B. Add private groups and add project records to the group

C. Build a custom Visualforce project space and control access through sharing

D. Use custom objects, record feeds, and control access through sharing


Question # 52

Universal Containers wants to build a Community for all their employees. Currently, some
oftheir employees are NOT Salesforce users.How should the Salesforce Admin enable
access to the Community for the users who are currentlyNOT Salesforce users?

A. Create the users as contacts and enable them as Community users.

B. Allow the users to self -register to the Community.

C. Create the users in Salesforce and add their profile to the Community.

D. Add the users to the Community as members.


Question # 53

Universal Containers (UC) builds a Community to support customers who purchased its

products. UC has the following security requirements:
- Support encryption at rest
- Show decrypted data in the UX (user experience) to users with permissions
- Encrypt all Community data
How should the Salesforce Administrator fulfil this requirement?
Select one or more of the following:

A. Install a third-party app from AppExchange to encrypt the data at rest

B. Leverage Salesforce Shield to encrypt and decrypt all data at rest

C. Encrypt data in portals, but not in Communities

D. Create encrypted fields for Community data


Question # 54

The coffee company sells products for coffee shops and consumers. The company is
planning to launch a Community and has the following goals:
- Go to market quickly
- Generate online revenue rapidly
- Work with a mobile ready storefront
How should the Community Cloud consultant meet these goals?
Select one or more of the following:

A. Use build your own lightning template

B. Use custom lightening components

C. Use a Visualforce page lightning component

D. Use B2B commerce for community cloud


Question # 55

Universal Containers needs to have their branding represented accurately in their Partner
Community. What three things should the Salesforce Admin do to use Community Builder
to brand the Community?

A. Specify font family, style, and weight

B. Apply a colour scheme that is appropriate for the Universal Containers template with the
colour palette

C. Adjust kerning values in a variety of typefaces

D. Use custom CSS to apply Universal Containers styles

E. Adjust the pixel width of the masthead


Question # 56

Universal Containers builds their customer Community on Customer Services Templates.
They create several recommendations that are visible on the home page, including one for
their annual conference event. After the event, the Salesforce Admin needs to remove the
event recommendation. Where should the Salesforce Admin delete the recommendation?
Select one or more of the following:

A. From the Community Workspaces

B. From the All Communities setup page

C. From the Community Builder

D. From the Community site


Question # 57

Northern Trail Outfitters launched a Lightning Community. Community members reports
being unable to view the menu option to see their work orders. The Salesforce
Administrator has validated the following: - The user profile has read access to the work
order object - The user profile has membership to the community What should the
Salesforce administrator verify to troubleshoot this issue?

A. Work Order is adding to the Navigation Menu in Community Builder

B. Work Order is added to the navigation menu in administration

C. The Work Order tile is added to Community workspaces

D. The Work Order component is marked publicly viewable


Question # 58

How Should the Salesforce Admin meet these requirements? Universal Containers need a
Community for distributors who manage their sales with the following requirements: Each
distributor has multiple users. Users within the same distributor should be able to talk to
each other. Users should not be able to talk with users from other distributors. Knowledge
articles and other Community features should be the same for all distributors.

A. Create Sharing groups to share users within a distributor. Allow discussions, keeping the
OWD for Users as private.

B. Create a separate Community for each distributor. Allow members to talk within the
Community and enable the Community user visibility.

C. Enable the Portal user visibility and disable the Community user visibility under Sharing
settings. Keep OWD for Users as private for external users.

D. Create a Sharing set to share the users within a distributor in the Community. Allow
discussions, keeping the OWD for Users as private


Question # 59

Universal Containers wants its Community users to have the ability to log in using Facebook and Google.
Which set of features should the Administrator use to achieve this goal?
Select one or more of the following:

A. Custom Lightning Component and Apex Class

B. Single Sign-on and AppExchange

C. Auth Provider and Flow

D. Auth Provider and Registration Handler


Question # 60

Universal Containers (UC) recently built a community for its customers. UC stores
customer invoices outside of Salesforce. UC wants to allow customers to be able to search
for and view the invoices immediately after creation. Which Salesforce feature should the
Community Cloud consultant recommend?
Select one or more of the following:

A. Files connect

B. External services

C. File sync

D. Chatter and files


Question # 61

Universal Containers uses Customer Community licences.
One of its largest customers wants to run reports. What licence type will allow Universal
Containers to meet this requirement? Select one or more of the following:

A. Customer Community Plus

B. Lightning External Apps

C. High Volume Customer Portal

D. Portal Manager


Question # 62

Universal Containers built a Community to expose Leads and Opportunities to their
resellers. They set up partner accounts with two roles and granted Super User access to
the Sales Executives users who are created at the top level of the account role hierarchy.
Universal Containers has the following requirements to expose dashboards to their
partners: • Partners can NOT modify the dashboard. • Partners only see data within their
account. • Partners see all the data on the partner account. How should the Salesforce
Admin fulfill these requirements?

A. Select the Channel Manager as the running user for the dashboards

B. Select the 'Run as logged in user option for the dashboards

C. Select the Sales Executive as the running user for the dashboards

D. Select the owner of the partner account as the running user for the dashboards


Question # 63

Your company has asked you to leverage Salesforce for their new customer community
and wish to ensure that it is mobile ready which template(s) can you leverage to support
this requirement? FOUR ANSWERS

A. Kokua

B. Napili

C. Aloha

D. Visualforce + Tabs

E. Koa


Question # 64

What two things should the Salesforce Admin do to achieve this? Universal Containers
builds a Community on the Napili template. They need to use a survey tool to collect
feedback from members.

A. Find and install a Visualforce survey app from the AppExchange.

B. Create a new page, add the standard survey components, and publish.

C. Build custom Lightning survey components for the template.

D. Find and install a Lightning survey app from the AppExchange.


Question # 65

Universal Containers uses Community to grant business Customers Secure access to
accounts, Orders, and invoices. All Customers are On a Customer Community License.
Universal Containers plans to launch a project management module with the following
requirernents: • Leverage Chatter for collaboration. • Private project collaboration between
the customer and Universal Containers. • Leverage documents, tasks, and events in the
project space. • Customers can only see and access their projects. What is the most
efficient way for the Salesforce Admin to fulfill these requirements?

A. Use custom objects, record feeds, and control access through sharing.

B. Create unlisted groups and add project records to the group.

C. Build a custom Visualforce project space and control access through sharing.

D. Add private groups and add project records to the group


Question # 66

Northern Trail Outfitters uses Knowledge Articles to address customer questions in their
Customer Service (Napili) Template-based Community. They need to know if these Articles
are helpful to customers when they search for help in the Community.
What is the most efficient way for a Salesforce Admin to get this information from
customers?

A. Redirect customers to a survey form in an external website that captures their
comments on the Knowledge Article.

B. Create a customer survey using custom Lightning components and add it to the
homepage.

C. Build a custom Community page that shows the Knowledge Article and have custom
fields to capture customer comments.

D. Enable the article voting property on the Article Content component in the article detail
page in the Community Builder.


Question # 67

Northern Trail Outfitters has released a Customer Service Community for its users and
trekking equipment. Users can ask and answer questions in the Community. Customers
have asked how to be notified of new questions or information posted in the Community
about specific products. What should the Administrator recommend?

A. Subscribe to an RSS feed about Questions and posts

B. Subscribe to Questions and posts

C. Follow users associated with Questions and posts

D. Subscribe to Topics associated with Questions and posts


Question # 68

What moderation capabilities does Salesforce communities provide to automate the
process of identifying and replacing words that are offensive or inappropriate for the
Community?

A. Enable Moderation for the Community to block offensive or inappropriate content.

B. Use moderation rules in the Community to block offensive or inappropriate content.

C. Create Process flows to identify posts with the offensive or inappropriate words and
replace with other content.

D. Write a trigger to identify posts with the offensive or inappropriate words and replace
with other content.


Question # 69

Universal Containers Community Manager needs to set up Reputation. Which two tasks
should the Community Manager perform to meet this requirement? Choose 2 answers

A. Create a custom Lightning component for Reputation and add it to the home page

B. Configure Reputation points and levels in the Community Management console

C. Enable Reputation in the Community

D. Add the Reputation Leaderboard component to a page in the Community

E. Add a Visualforce Reputation Leaderboard component


Question # 70

Dartboard Manufacturing International are ready to add their distribution partners to their
existing Community. What steps would an Administration take to do this?

A. Navigate to the Contact Record and Enable the Contact as a Community User

B. Add the Member Profile to the Community then Enable the relevant Account as a
Partner Account and enable the contacts as Partner Community Users

C. Add the Member Profile to the Community

D. Enable the relevant Account as a Partner Account and enable the contacts as Partner
Community Users


Question # 71

Dartboard Manufacturing International are ready to add their distribution partners to their
existing Community. What steps would an Administration take to do this?

A. Navigate to the Contact Record and Enable the Contact as a Community User

B. Add the Member Profile to the Community then Enable the relevant Account as a
Partner Account and enable the contacts as Partner Community Users

C. Add the Member Profile to the Community

D. Enable the relevant Account as a Partner Account and enable the contacts as Partner
Community Users


Question # 72

Universal Containers is launching a Community with the following requirements:
- Branding requirement is limited to logo and font.
- Configurable Navigation with the option to navigate to custom objects and records.
- Access to articles is limited per Date Category Visibility. 
Which template should the Salesforce Admin use to build this Community that will natively
support these capabilities?

A. Kokua

B. Koa

C. Customer Service (Napili)

D. Aloha


Question # 73

Universal Containers has the following requirements: • Enable VIP community access once
a customer has reached $1 million in revenue. • Maintain customer revenue in Salesforce. •
All customers must have access to the general customer community. • VIP customers must
have access to VIP information in the community. • The number of profiles in Salesforce
must be limited. How should the Salesforce Admin provide VIP users access to the VIP
information?

A. Create a profile that has permissions to the VIP information and assign it to the VIP
community users

B. Create a permission set that has permissions to the VIP information and add it to VIP
customers

C. Create a sharing set that allows VIP customers to access VIP information

D. Create a sharing rule that allows VIP customers to access VIP information


Question # 74

Universal Containers is launching a Community to provide a self-help channel to their
customers and partners. Customers and partners will search for articles, participate in
discussions, and raise cases. Partners will be able to raise cases for their customers, but
will NOT need channel sales capabilities. Which license should a Salesforce Admin use for
the partner users?

A. Customer Community Plus License

B. Support Community License

C. Partner Community Plus License

D. Service Cloud License


Question # 75


Universal Containers recently rolled out a Community to their partners.
The internal sales team has the following requirements for internal users:
- Ability to support the addition of 50 new partners every month.
- Ability to pass leads to the partners.
- Continue to have access to the leads after transfer to partners.
- Access to the opportunity when the partner converts the lead.
- Leads should be visible to only the partner who is working on the lead; other partners
should NOT have access to the lead.
Which sharing option should the Salesforce Admin choose to meet the requirement for
internal users?

A. Create a sharing rule to share leads and opportunities to internal users.

B. Use sharing sets to share leads and opportunity to internal users.

C. Create a public group and include partners and share records to the public group using
sharing rules.

D. Allow partner users to manually share the leads and opportunities with internal users.


Question # 76

A global non-profit organisation (NPO) needs to build a Community for managing disaster
relief efforts. The NPO wants a basic Community with Home and Record detail pages. As
requirements evolve for each region, the Community will be customised to have regional
branding and theme with new pages and components.
Which option should the Community Cloud Consultant consider first to meet these
requirements?
Select one or more of the following:

A. Salesforce Tabs + Visualforce template

B. Build Your Own template

C. Non-Profit Success Pack template

D. Help Center template


Question # 77


Universal Containers builds a Community with public access to Knowledge Articles and
Q&A. The developer builds a Visualforce page that shows Known Issues on their products.
The developer uses a custom object to store Known Issues with an org-wide default
sharing setting to Public Read/Write. Unauthenticated users receive an error message
when they try to load the page. What should the Salesforce Admin do to troubleshoot this
issue?

A. Select 'Allow access without login' from Community Management

B. Go to the Guest User profile and give access to the Visualforce page

C. Change the org-wide default sharing to Public Full Access

D. Dd the Guest User profile to the members in Community Management


Question # 78

Your organisation wishes to create a Partner Community which has the potential very
quickly grow in user count, how many users should you plan to limit your community to
avoid performance degradation?

A. 5,000,000

B. 10,000,000

C. 2,000,000

D. 1,000,000

E. 50,000,000


Question # 79

Universal Containers (UC) has a great user interface for their Customer Community
Knowledge Base. UC has multiple Communities and wants to use the same user interface
for each Knowledge Base in all of these Communities. Which step should the Community
Cloud consultant take to meet this requirement?
Select one or more of the following:

A. Recreate the Knowledge Base page in all Communities

B. Create a link to the Knowledge Base in all Communities

C. Merge the Communities unto the Community that has the Knowledge Base

D. Export the page and select it when creating a new page in all Communities


Question # 80

A Salesforce Admin enables "Allow members to Flag" in Community Workspaces. Which
two content types can members flag as inappropriate? Choose 2 answers
Select one or more of the following:

A. Topics

B. Files

C. Articles


Question # 81

Where do you go to do this? You wish to edit the Community Head Markup.

A. Developer Console

B. Community Builder >> Settings >> Advanced

C. Community Manager >> Administration >> Settings

D. Modify the hidden Community Lightning Component which is displayed when editing the
community

E. Upload a HTML static resource named Head Markup


Question # 82

Where do you go to do this? You wish to edit the Community Head Markup.

A. Developer Console

B. Community Builder >> Settings >> Advanced

C. Community Manager >> Administration >> Settings

D. Modify the hidden Community Lightning Component which is displayed when editing the
community

E. Upload a HTML static resource named Head Markup


Question # 83

Universal Containers (UC) is implementing a Self Service Community. UC has a high
volume of customers with complex hierarchies. The majority of UC customers have multiple
Accounts and frequently add new Accounts. Universal Containers wants customers to be
able to create new Accounts and Contacts on their own. Which two license types should
UC's Salesforce administrator recommend? Choose 2 answers
Select one or more of the following:

A. Customer Community Plus

B. Customer Community

C. Customer Community Login

D. Customer Community Plus Login


Question # 84

A Salesforce Admin needs to build a self-service Community. 
Which three steps should the Salesforce Admin take before building the Community in
Salesforce? Choose 3 answers.

A. Configure a search for articles and discussions in the Community.

B. Gather branding assets, including images and logo for the Community.

C. Create email templates to be used in the community.

D. Add discussions on topics that can be published in the Community.

E. Enable the Service Cloud features to be used in the Community, including Knowledge and Case.


Question # 85

Universal Containers needs to use their corporate portal to authenticate Community users,
allowing users access to the Community after they have successfully logged into the Portal.
What should the Salesforce Admin do in the Communities to support this login
requirement?

A. Enable Guest User access in Communities to support seamless access to Communities
from the Portal

B. Configure Single Sign -on in Salesforce and reuse the federated authentication
providers in the Community

C. Add Social -Sign -on to allow users to log in from the Portal without signing into the
Community

D. Enable Community login support for employees in the Portal configuration


Question # 86

Universal Containers has created a Community for its Partners. Community users from the
same Partner should be able to hold discussions with each other. Partners will be unable to
participate in discussions with other partners.
How should the Salesforce Administrator meet this requirement?
Select one or more of the following:
Universal Containers has created a Community for its Partners. Community users from the
same Partner should be able to hold discussions with each other. Partners will be unable to
participate in discussions with other partners.
How should the Salesforce Administrator meet this requirement?
Select one or more of the following:

A. Turn off Portal User Visibility under Sharing Settings

B. Enable super user access for each partners community role

C. Update the internal user record to private under sharing settings

D. Uncheck community user visibility under sharing settings


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