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Salesforce Certified Field Service Consultant (WI23) Dumps March 2023

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139 questions with answers Updation Date : 28 Mar, 2023
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What is Salesforce Field-Service-Consultant?

Salesforce Field-Service-Consultant is a necessary certification exam to get certified. The certification is a reward to the deserving candidate with perfect results. The Field Service Lightning program Certification validates a candidate's expertise to work with Salesforce. In this fast-paced world, a certification is the quickest way to gain your employer's approval. Try your luck in passing the Salesforce Certified Field Service Consultant (WI23) Exam and becoming a certified professional today. is always eager to extend a helping hand by providing approved and accepted Salesforce Field-Service-Consultant Practice Questions. Passing Salesforce Certified Field Service Consultant (WI23) will be your ticket to a better future!

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Salesforce Field-Service-Consultant Sample Questions

Question # 1

Universal Containers wants to help their dispatchers determine the length of time a Work Order should last. What should the Consultant implement to help achieve this goal? 

A. Work Types with an Estimated Duration. 
B. Operating Hours for Customer Accounts. 
C. Work Orders with Operating Hours. 
D. Work Types with Service Level Agreement.

Question # 2

which configuration can universal containers use to brand the field service lightning mobile app? 

A. Company colours 
B. Company address 
C. Company style sheets 
D. Company logo 

Question # 3

Universal Containers (UC) uses Service Contract based Entitlements to determine their Service Level Agreements. UC would like to track adherence to Service Contract SLAS. Where would UC apply an Entitlement record to track the specific Service Contract SLAS? 

A. Work Order Line Items 
B. Service Contract 
C. Work Order 
D. Account 

Question # 4

Universal Containers has external resources who only report back once a Service Appointment has been completed. All Internal resources need to report incremental progress on Service Appointments. How should a Consultant recommend implementing statuses to support these different user groups? 

A. Configure Status Transitions based on Resource Type. 
B. Limit Status Transition based on Profile. 
C. Allow Status Transitions based on Role.
D. Block Status Transitions using a Validation Rule. 

Question # 5

Universal Containers Just started its Field Service Implementation and is configuring Service Territories and Locations. The Locations need to be associated to Territories. In which two ways should the Consultant show this relationship? Choose 2 answers 

A. Add the Service Territory Location Related List on the Service Territory page layout. 
B. Add the Service Territory Location Related List on the Location page layout. 
C. Create the Service Territory Location as a Location lookup field. 
D. Create the Service Territory Location as a Service Territory lookup field. 

Question # 6

How should a Consultant configure Salesforce Field Service to ensure agents and dispatchers can quickly create Work Orders with the appropriate materials? 

A. Create Work Types with Work Order Line Items. 
B. Create Work Types with Products Consumed. 
C. Create Work Types and Locations. 
D. Create Work Types with Products Required.

Question # 7

Universal containers technicians frequently need to request more parts from another inventory location when stock runs low. How can universal container technicians achieve this for each product requested? 

A. Create a work order line item and a product request line item. 
B. Create a product request and a product request line item. 
C. Create a product consumed and a product request line item. 
D. Create a shipment and a product request line item.

Question # 8

Universal Containers UC wants to ensure that technicians enter required information only once when completing work orders on the field service lightning mobile app. The information entered by technicians need to also update the service appointment and the case that are associated to the work order. What should consultant leverage to ensure the right data is captured from the field service lightning mobile app? 

A. Lightning component with required field to update the case, work order and service appointment 
B. Quick actions on cases, work orders and service appointment with required fields 
C. Quick action on the work order and flow to update the case and service appointment 
D. Process builder on case to update the service appointment and work order 

Question # 9

Universal container provides services to multiple machines installed at customer sites. Each machine has different issues that need to be fixed. UC wants to track progress, different part used, and time spent on each machine when dispatching a technician How should consultants meet these requirements?

A. Work order will have multiple service appointments. Each service appointment will be linked to the asset
B. Each account will have a service appointment that will represent the work to be done at customer site 
C. Work order will have multiple work order line item each work order line item will be link to the asset and have a service appointment 
D. Each asset will have a service appointment that will represent work order needed each machine 

Question # 10

universal container UC uses two contractors 1 and contractor 2 to perform repair work contractor 1 has provided service for UC for longer period time and considered to have more repair work expertise then contractor 2 How should a consultant configure the contractors experience? 

A. Assign contractors 1 and 2 different capacities of repair work 
B. Assign contractors 1 and 2 different skill levels for repair works 
C. Assign contractors 1 and 2 preferred source 
D. Assign contractors 1 and 2 as excluded resources 

Question # 11

Universal containers (UC) wants to standardize the process that process that agents use to create and maintain work orders which will help new agents ramp up more quickly and improve data quality and consistency. UC wants key fields, agent instructions and best practices displayed at each step of the Service process on the work order. What should the consultant implement to meet this requirement?

A. Add a lightning component to work orders. 
B. Enable path for work orders. 
C. Enable knowledge on work orders. 
D. Add compact layouts to work orders. 

Question # 12

universal container UC services customers in multiple time zones. UC Dispatcher need to see the dates and time in dispatcher console for the time zone where jobs are being performed How should the consultant configure this? 

A. Create the formula to calculate the time zone offset from the user to territory time zone 
B. Set the dispatch console to display in territory time zone in the field service settings 
C. Set the dispatch console to display in the user time zone in field service settings 
D. Configure the dispatcher user time zone to the same as territories they manage

Question # 13

universal containers wants to report on the volume of products installed within a specific timeframe. Which solution should the consultant utilize to meet the requirement? 

A. A work order related list on asset 
B. A custom installation date field on products consumed 
C. Field history tracking on asset 
D. The standard installation date field on asset 

Question # 14

universal container want to dispatch group of service appointment to there technician the number of service appointment dispatched at the time varies among different services territories Which two settings should a consultant enable to ensure the service appointments? are dispatched correctly? 

A. Set the number of services to drip feed on the service territories 
B. Set the service appointment to dispatch in the field service settings 
C. Enable sharing or dispatch service appointments 
D. Enable drip feed dispatching in field service settings 

Question # 15

An agent has to create a Work Order for a complex installation. A Work Order Line Item is created for each required component so it can be tracked and priced separately. However, a few of the components are only on the company’s Preferred Price Book while the others are on the U.S. Price Book. Which solution should a Consultant recommend so the agent can meet this requirement? 

A. Create one Work Order and add Work Order Line Items based on the Price Book selected on the Work Type. 
B. Create one Work Order for each Price Book and use Work Types to assign the Price Book to each Work Order Line Item. 
C. Create one Work Order and override the price on Work Order Line Items for products on the Preferred Price Book. 
D. Create one Work Order for each Price Book and add Work Order Line Items to the appropriate Work Order based on its Price Book. 

Question # 16

A customer support agent handles an in – bound case that requires a repair of an industrial oven at a busy restaurant. The work should be assigned to a repair technician in the area, even if the technician is currently working on another assignment. Which scheduling action should the consultant recommend to the customer support agent? 

A. Emergency 
B. Appointment booking 
C. Fill-in schedule 
D. Get candidates

Question # 17

A service technician at Ursa Major Solar handles yearly maintenance checks. The job usually lasts 2 to 3 hours. Due to the lack of customer availability, many appointments are cancelled or need to be rescheduled at the last minute. Which two features would be most helpful in aiding the dispatcher with updated schedules for technicians? Choose 2 answers 

A. Reshuffle 
B. Group Nearby 
C. Resource Schedule Optimization 
D. In-day Optimization 

Question # 18

When should both the Root Work Order and Root Work Order Line Item fields be added to page layouts? 

A. When a service process dictates that there are two levels in a Work Order Hierarchy and two levels in the Work Order Line Hierarchy. (Parent Work Order can be used)
B. When a service process dictates that there is a single level in a Work Order Hierarchy and more than two levels in the Work Order Line Hierarchy.
C. When a service process dictates that there are more than two levels in a Work Order Hierarchy and more than two levels in the Work Order Line Hierarchy. 
D. When a service process dictates that there are more than two levels in a Work Order Hierarchy and more than a single level in the Work Order Line Hierarchy. 

Question # 19

The CFO for Universal Containers wants Work Orders to remain open until the Customer Service Report is sent. Which two items should a Consultant implement to ensure Work Orders cannot be closed? Choose 2 answers.

 A. Custom Work Order Escalation Rules 
B. Custom Validation Rule on Work Orders
 C. Custom Approval Process on Work Orders 
D. Custom Work Order Status with Category 

Question # 20

Ursa Major Solar (UMS) has implemented Field Service using a private record access model. UMS has also set work types to automatically generate Service Appointments. Which two sharing options are available for these Service Appointments? Choose 2 answers 

A. A Service Appointment can be shared by clicking Sharing on the record. 
B. The Service Appointment's parent record can be shared with the assigned resource. 
C. Auto-generated scheduled Service Appointments will be shared with resources. 
D. Make the dispatcher the assigned resource on the Service Appointments. 

Question # 21

Universal Container's Dispatchers want to visualize the planned travel route for a Technician during their shift. Which feature should the Consultant recommend to meet the requirement? 

A. Service Resource Dashboard 
B. Service Appointment Reports 
C. Street-level Routing 
D. Aerial Routing 

Field-Service-Consultant Complete Exam Guide:

The goal of the Salesforce Certified Field Service Consultant program is to approve the aptitude of qualified execution consultants, accomplices, and administrators on their capacity to send Field Service to an association. The course is intended for consultants who have experience executing Salesforce Service Cloud and Field Service. On effective culmination of the Salesforce Certified Field Service affirmation test, you will actually want to plan and conveys arrangements that help client business cycles and prerequisites, oversaw bundle, and Field Service Portable application.

You will be qualified for this Salesforce Certified Field Service Consultant Test assuming you have the accompanying qualification necessities:

  • 1-2 years as a business analyst
  • 1+ years in the field services industry 
  • 2+ years of services and support experience

Job positions For Salesforce Certified Field Service Consultant:

  • Consultant
  • Mobile Solution Designer
  • System Analyst
  • Technical Architect
  • Service Cloud Administrator
  • Field Service Operations Manager
  • Service Desk Manager

Complete Exam Details:

  • Exam Name: Salesforce Field Service Lightning Consultant
  • Number and type of questions: 60 multiple-choice/multiple-select questions and 5 unscored questions
  • Time allotted to complete the exam: 105 minutes (time allows for unscored questions)
  • Passing score: 63%
  • Registration fee: USD 200, plus applicable taxes as required per local law
  • Retake fee: USD 100, plus applicable taxes as required per local law

Exam Practice Tests:

Practice Tests have forever been the most dependable hotspot for evaluating the degree of readiness. By rehearsing you will actually want to work on your noting abilities in a predetermined time span that will bring about saving a ton of time in the genuine test. Thus, make a point to find the best practice test which will suit your necessity and begin rehearsing at the earliest. You can likewise allude to Salesforce Certified Field Service Consultant Question Answers, which depend on the genuine test design.

Frequently Asked Questions

Which preparation method is best for field service consultant exam?
There are several opportunities available to pass field service consultant exam but training program and demo practice test are best ones for guarantee success in this exam.

Name genuine dumps site for certified field service consultant exam? is far most the best and authentic dumps site which provides accurate test material for this exam, you can access free PDF Question Answers and demo practice with 3 months free updates.

What is Field service consultant lightning? 
Field service consultan (FSL), as you could be aware, is a Salesforce item that interfaces clients, labor force and items on a solitary stage to convey extraordinary on location administrations.
Who is eligible for field service consultant certification?

The person who is a business analyst and have expertise in field service industry.
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