Salesforce Field-Service-Consultant Question Answers

What is Salesforce Field-Service-Consultant?

Salesforce Field-Service-Consultant is a necessary certification exam to get certified. The certification is a reward to the deserving candidate with perfect results. The Field Service Lightning program Certification validates a candidate's expertise to work with Salesforce. In this fast-paced world, a certification is the quickest way to gain your employer's approval. Try your luck in passing the Salesforce Certified Field Service Consultant (WI23) Exam and becoming a certified professional today. Salesforcexamdumps.com is always eager to extend a helping hand by providing approved and accepted Salesforce Field-Service-Consultant Practice Questions. Passing Salesforce Certified Field Service Consultant (WI23) will be your ticket to a better future!

Pass with Salesforce Field-Service-Consultant Braindumps!

Contrary to the belief that certification exams are generally hard to get through, passing Salesforce Certified Field Service Consultant (WI23) is incredibly easy. Provided you have access to a reliable resource such as Salesforcexamdumps.com Salesforce Field-Service-Consultant PDF. We have been in this business long enough to understand where most of the resources went wrong. Passing Salesforce Field Service Lightning program certification is all about having the right information. Hence, we filled our Salesforce Field-Service-Consultant Dumps with all the necessary data you need to pass. These carefully curated sets of Salesforce Certified Field Service Consultant (WI23) Practice Questions target the most repeated exam questions. So, you know they are essential and can ensure passing results. Stop wasting your time waiting around and order your set of Salesforce Field-Service-Consultant Braindumps now!

We aim to provide all Field Service Lightning program certification exam candidates with the best resources at minimum rates. You can check out our free demo before pressing down the download to ensure Salesforce Field-Service-Consultant Practice Questions are what you wanted. And do not forget about the discount. We always provide our customers with a little extra.

Why Choose Salesforce Field-Service-Consultant PDF?

Unlike other websites, Salesforcexamdumps.com prioritize the benefits of the Salesforce Certified Field Service Consultant (WI23) candidates. Not every Salesforce exam candidate has full-time access to the internet. Plus, it's hard to sit in front of computer screens for too many hours. Are you also one of them? We understand that's why we are here with the Field Service Lightning program solutions. Salesforce Field-Service-Consultant Question Answers offers two different formats PDF and Online Test Engine. One is for customers who like online platforms for real-like Exam stimulation. The other is for ones who prefer keeping their material close at hand. Moreover, you can download or print Salesforce Field-Service-Consultant Dumps with ease.

If you still have some queries, our team of experts is 24/7 in service to answer your questions. Just leave us a quick message in the chat-box below or email at [email protected].

Question # 1

Universal Containers wants to help their dispatchers determine the length of time a Work Order should last. What should the Consultant implement to help achieve this goal? 

A. Work Types with an Estimated Duration. 
B. Operating Hours for Customer Accounts. 
C. Work Orders with Operating Hours. 
D. Work Types with Service Level Agreement.

Answer : A Show Answer

Question # 2

which configuration can universal containers use to brand the field service lightning mobile app? 

A. Company colours 
B. Company address 
C. Company style sheets 
D. Company logo 

Answer : D Show Answer

Question # 3

Universal Containers (UC) uses Service Contract based Entitlements to determine their Service Level Agreements. UC would like to track adherence to Service Contract SLAS. Where would UC apply an Entitlement record to track the specific Service Contract SLAS? 

A. Work Order Line Items 
B. Service Contract 
C. Work Order 
D. Account 

Answer : D Show Answer

Question # 4

Universal Containers has external resources who only report back once a Service Appointment has been completed. All Internal resources need to report incremental progress on Service Appointments. How should a Consultant recommend implementing statuses to support these different user groups? 

A. Configure Status Transitions based on Resource Type. 
B. Limit Status Transition based on Profile. 
C. Allow Status Transitions based on Role.
D. Block Status Transitions using a Validation Rule. 

Answer : B Show Answer

Question # 5

Universal Containers Just started its Field Service Implementation and is configuring Service Territories and Locations. The Locations need to be associated to Territories. In which two ways should the Consultant show this relationship? Choose 2 answers 

A. Add the Service Territory Location Related List on the Service Territory page layout. 
B. Add the Service Territory Location Related List on the Location page layout. 
C. Create the Service Territory Location as a Location lookup field. 
D. Create the Service Territory Location as a Service Territory lookup field. 

Answer : A,C Show Answer

Question # 6

How should a Consultant configure Salesforce Field Service to ensure agents and dispatchers can quickly create Work Orders with the appropriate materials? 

A. Create Work Types with Work Order Line Items. 
B. Create Work Types with Products Consumed. 
C. Create Work Types and Locations. 
D. Create Work Types with Products Required.

Answer : D Show Answer

Question # 7

Universal containers technicians frequently need to request more parts from another inventory location when stock runs low. How can universal container technicians achieve this for each product requested? 

A. Create a work order line item and a product request line item. 
B. Create a product request and a product request line item. 
C. Create a product consumed and a product request line item. 
D. Create a shipment and a product request line item.

Answer : B Show Answer

Question # 8

Universal Containers UC wants to ensure that technicians enter required information only once when completing work orders on the field service lightning mobile app. The information entered by technicians need to also update the service appointment and the case that are associated to the work order. What should consultant leverage to ensure the right data is captured from the field service lightning mobile app? 

A. Lightning component with required field to update the case, work order and service appointment 
B. Quick actions on cases, work orders and service appointment with required fields 
C. Quick action on the work order and flow to update the case and service appointment 
D. Process builder on case to update the service appointment and work order 

Answer : C Show Answer

Question # 9

Universal container provides services to multiple machines installed at customer sites. Each machine has different issues that need to be fixed. UC wants to track progress, different part used, and time spent on each machine when dispatching a technician How should consultants meet these requirements?

A. Work order will have multiple service appointments. Each service appointment will be linked to the asset
B. Each account will have a service appointment that will represent the work to be done at customer site 
C. Work order will have multiple work order line item each work order line item will be link to the asset and have a service appointment 
D. Each asset will have a service appointment that will represent work order needed each machine 

Answer : C Show Answer

Question # 10

universal container UC uses two contractors 1 and contractor 2 to perform repair work contractor 1 has provided service for UC for longer period time and considered to have more repair work expertise then contractor 2 How should a consultant configure the contractors experience? 

A. Assign contractors 1 and 2 different capacities of repair work 
B. Assign contractors 1 and 2 different skill levels for repair works 
C. Assign contractors 1 and 2 preferred source 
D. Assign contractors 1 and 2 as excluded resources 

Answer : B Show Answer

Question # 11

Universal containers (UC) wants to standardize the process that process that agents use to create and maintain work orders which will help new agents ramp up more quickly and improve data quality and consistency. UC wants key fields, agent instructions and best practices displayed at each step of the Service process on the work order. What should the consultant implement to meet this requirement?

A. Add a lightning component to work orders. 
B. Enable path for work orders. 
C. Enable knowledge on work orders. 
D. Add compact layouts to work orders. 

Answer : C Show Answer

Question # 12

universal container UC services customers in multiple time zones. UC Dispatcher need to see the dates and time in dispatcher console for the time zone where jobs are being performed How should the consultant configure this? 

A. Create the formula to calculate the time zone offset from the user to territory time zone 
B. Set the dispatch console to display in territory time zone in the field service settings 
C. Set the dispatch console to display in the user time zone in field service settings 
D. Configure the dispatcher user time zone to the same as territories they manage

Answer : B Show Answer

Question # 13

universal containers wants to report on the volume of products installed within a specific timeframe. Which solution should the consultant utilize to meet the requirement? 

A. A work order related list on asset 
B. A custom installation date field on products consumed 
C. Field history tracking on asset 
D. The standard installation date field on asset 

Answer : D Show Answer

Question # 14

universal container want to dispatch group of service appointment to there technician the number of service appointment dispatched at the time varies among different services territories Which two settings should a consultant enable to ensure the service appointments? are dispatched correctly? 

A. Set the number of services to drip feed on the service territories 
B. Set the service appointment to dispatch in the field service settings 
C. Enable sharing or dispatch service appointments 
D. Enable drip feed dispatching in field service settings 

Answer : A,D Show Answer

Question # 15

An agent has to create a Work Order for a complex installation. A Work Order Line Item is created for each required component so it can be tracked and priced separately. However, a few of the components are only on the company’s Preferred Price Book while the others are on the U.S. Price Book. Which solution should a Consultant recommend so the agent can meet this requirement? 

A. Create one Work Order and add Work Order Line Items based on the Price Book selected on the Work Type. 
B. Create one Work Order for each Price Book and use Work Types to assign the Price Book to each Work Order Line Item. 
C. Create one Work Order and override the price on Work Order Line Items for products on the Preferred Price Book. 
D. Create one Work Order for each Price Book and add Work Order Line Items to the appropriate Work Order based on its Price Book. 

Answer : D Show Answer

Question # 16

A customer support agent handles an in – bound case that requires a repair of an industrial oven at a busy restaurant. The work should be assigned to a repair technician in the area, even if the technician is currently working on another assignment. Which scheduling action should the consultant recommend to the customer support agent? 

A. Emergency 
B. Appointment booking 
C. Fill-in schedule 
D. Get candidates

Answer : A Show Answer

Question # 17

A service technician at Ursa Major Solar handles yearly maintenance checks. The job usually lasts 2 to 3 hours. Due to the lack of customer availability, many appointments are cancelled or need to be rescheduled at the last minute. Which two features would be most helpful in aiding the dispatcher with updated schedules for technicians? Choose 2 answers 

A. Reshuffle 
B. Group Nearby 
C. Resource Schedule Optimization 
D. In-day Optimization 

Answer : A,B Show Answer

Question # 18

When should both the Root Work Order and Root Work Order Line Item fields be added to page layouts? 

A. When a service process dictates that there are two levels in a Work Order Hierarchy and two levels in the Work Order Line Hierarchy. (Parent Work Order can be used)
B. When a service process dictates that there is a single level in a Work Order Hierarchy and more than two levels in the Work Order Line Hierarchy.
C. When a service process dictates that there are more than two levels in a Work Order Hierarchy and more than two levels in the Work Order Line Hierarchy. 
D. When a service process dictates that there are more than two levels in a Work Order Hierarchy and more than a single level in the Work Order Line Hierarchy. 

Answer : C Show Answer

Question # 19

The CFO for Universal Containers wants Work Orders to remain open until the Customer Service Report is sent. Which two items should a Consultant implement to ensure Work Orders cannot be closed? Choose 2 answers.

 A. Custom Work Order Escalation Rules 
B. Custom Validation Rule on Work Orders
 C. Custom Approval Process on Work Orders 
D. Custom Work Order Status with Category 

Answer : B,D Show Answer

Question # 20

Ursa Major Solar (UMS) has implemented Field Service using a private record access model. UMS has also set work types to automatically generate Service Appointments. Which two sharing options are available for these Service Appointments? Choose 2 answers 

A. A Service Appointment can be shared by clicking Sharing on the record. 
B. The Service Appointment's parent record can be shared with the assigned resource. 
C. Auto-generated scheduled Service Appointments will be shared with resources. 
D. Make the dispatcher the assigned resource on the Service Appointments. 

Answer : A,D Show Answer

Question # 21

Universal Container's Dispatchers want to visualize the planned travel route for a Technician during their shift. Which feature should the Consultant recommend to meet the requirement? 

A. Service Resource Dashboard 
B. Service Appointment Reports 
C. Street-level Routing 
D. Aerial Routing 

Answer : B Show Answer

Field-Service-Consultant Complete Exam Guide:

The goal of the Salesforce Certified Field Service Consultant program is to approve the aptitude of qualified execution consultants, accomplices, and administrators on their capacity to send Field Service to an association. The course is intended for consultants who have experience executing Salesforce Service Cloud and Field Service. On effective culmination of the Salesforce Certified Field Service affirmation test, you will actually want to plan and conveys arrangements that help client business cycles and prerequisites, oversaw bundle, and Field Service Portable application.

You will be qualified for this Salesforce Certified Field Service Consultant Test assuming you have the accompanying qualification necessities:

• 1-2 years as a business analyst

• 1+ years in the field services industry 
• 2+ years of services and support experience

Job positions For Salesforce Certified Field Service Consultant:

• Consultant
• Mobile Solution Designer
• System Analyst
• Technical Architect
• Service Cloud Administrator
• Field Service Operations Manager
• Service Desk Manager

Complete Exam Details:

• Exam Name: Salesforce Field Service Lightning Consultant
• Number and type of questions: 60 multiple-choice/multiple-select questions and 5 unscored questions
• Time allotted to complete the exam: 105 minutes (time allows for unscored questions)
• Passing score: 63%
• Registration fee: USD 200, plus applicable taxes as required per local law
• Retake fee: USD 100, plus applicable taxes as required per local law
• https://trailhead.salesforce.com/en/credentials/fieldserviceconsultant

Exam Practice Tests:

Practice Tests have forever been the most dependable hotspot for evaluating the degree of readiness. By rehearsing you will actually want to work on your noting abilities in a predetermined time span that will bring about saving a ton of time in the genuine test. Thus, make a point to find the best practice test which will suit your necessity and begin rehearsing at the earliest. You can likewise allude to https://www.salesforcexamdumps.com/ Salesforce Certified Field Service Consultant Question Answers, which depend on the genuine test design.

Frequently Asked Questions