Salesforce Agentforce-Specialist Question Answers

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Question # 1

Which use case is best supported by Salesforce Agent's capabilities?

A. Bring together a conversational interface for interacting with AI for all Salesforce users, such as developers and ecommerce retailers.
B. Enable Salesforce admin users to create and train custom large language models (LLMs) using CRM data.
C. Enable data scientists to train predictive AI models with historical CRM data using builtin machine learning capabilities

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Question # 2

In the context of retriever and search indexes, what best describes the data preparation process in Data Cloud?

A. Data preparation focuses on real-time data ingestion and dynamic indexing to generate dynamic grounding reference data without preprocessing steps.
B. Data preparation entails aggregating, normalizing, and encoding structured datasets to ensure compliance with data governance and security protocols.
C. Data preparation Involves loading, chunking, vectorizing, and storing content in a search-optimized manner to support retrieval from the vector database.

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Question # 3

Universal Containers (UC) users are complaining that agent answers are not satisfactory. The agent is using PDF files as a knowledge source.
How should UC troubleshoot this issue?

A. Analyze the data mapping between source fields and Data Cloud object fields.
B. Check that the agent has the PDF file field permission access for the data library.
C. Verify the retriever's filter criteria and data source connection

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Question # 4

What is best practice when refining Agent custom action instructions?

A. Provide examples of user messages that are expected to trigger the action.
B. Use consistent introductory phrases and verbs across multiple action instructions.
C. Specify the persona who will request the action.

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Question # 5

Universal Containers (UC) is looking to enhance its operational efficiency. UC has recently adopted Salesforce and is considering implementing Agent to improve its processes.
What is a key reason for implementing Agent?

A. Improving data entry and data cleansing
B. Allowing AI to perform tasks without user interaction
C. Streamlining workflows and automating repetitive tasks

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Question # 6

Universal Containers wants its AI agent to answer customer questions with precise and upto- date information. How does an Agentforce Data Library simplify and enable this?

A. It automates the ingestion, taxonomical classification and storage of knowledge in Data Cloud for precision keyword search retrieval to ground prompts and agents with relevant information.
B. It automates the ingestion, Indexing of data, and creates a default retriever to be used in prompts and agents for grounding with relevant information.
C. It automates the ingestion and optical character recognition (OCR) processing of any PDF, and indexes them to enable regular SQL query retrieval to ground prompts and agents with relevant information.

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Question # 7

How is Data Cloud leveraged by the Answer Questions with Knowledge action in Agentforce?

A. Data Cloud is not required; the articles can be accessed directly from the CRM by the agent.
B. Data Cloud stores and manages the Indexed Knowledge articles.
C. Data Cloud provides the real-time data streams that update the Knowledge articles.

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Question # 8

After configuring and saving a Salesforce Agentforce Data Library (regardless of the data source), which components are automatically created and available in Data Cloud?

A. A data pipeline, an indexing engine, and a query processor
B. A data connector, an analytics dashboard, and a workflow rule
C. A data stream, a search index, and a retriever

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Question # 9

Universal Containers (UC) wants its AI agent to return responses quickly. UC needs to optimize the retriever's configuration to ensure minimal latency when  grounding AI responses.
Which configuration aspect should UC prioritize?

A. Configure the retriever to operate in dynamic mode so that it modifies the search Index structure at runtime.
B. Ensure the retriever's filters are defined to limit the scope of each search efficiently.
C. Increase the recency bias setting for the retriever limiting scope to more recent data.

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Question # 10

What is the main benefit of using a Knowledge article in an Agentforce Data Library?

A. Only the retriever for Knowledge articles allows for agents to access Knowledge from both inside the platform and on a customer's website.
B. It provides a structured, searchable repository of approved documents so the agent can retrieve reliable information for each inquiry..
C. The retriever for Knowledge articles has better accuracy and performance than the default retriever.

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Question # 11

What is the primary function of the reasoning engine in Agentforce?

A. Identifying agent topics and actions to respond to user utterances
B. Offering real-time natural language response during conversations
C. Generating record queries based on conversation history

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Question # 12

A Salesforce Administrator is exploring the capabilities of Agent to enhance user interaction within their organization. They are particularly interested in how Agent processes user
requests and the mechanism it employs to deliver responses. The administrator is evaluating whether Agent directly interfaces with a large language model (LLM) to fetch and display responses to user inquiries, facilitating a broad range of requests from users.
How does Agent handle user requests In Salesforce?

A. Agent will trigger a flow that utilizes a prompt template to generate the message.
B. Agent will perform an HTTP callout to an LLM provider.
C. Agent analyzes the user's request and LLM technology is used to generate and display the appropriate response.

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Question # 13

What should Universal Containers consider when deploying an Agentforce Service Agent with multiple topics and Agent Actions to production?

A. Deploy agent components without a test run in staging, relying on production data for reliable results. Sandbox configuration alone ensures seamless production deployment.
B. Ensure all dependencies are included, Apex classes meet 75% test coverage, and configuration settings are aligned with production. Plan for version management and postdeploymentactivation.
C. Deploy flows or Apex after agents, topics, and Agent Actions to avoid deployment failures and potential production agent issues requiring complete redeployment.

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Question # 14

Universal Containers deployed the new Agentforce Sales Development Representative (SDR) Into production, but sales reps are saying they can't find it. What is causing this issue?

A. Sales rep users profiles are missing the Allow SDR Agent permission.
B. Sales rep users do not have access to the SDR Agent object.
C. Sales rep users are missing the Use SDR Agent permission set.

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Question # 15

Once a data source is chosen for an Agentforce Data Library, what is true about changing that data source later?

A. The data source can be changed through the Data Cloud settings.
B. The Data Retriever can be reconfigured to use a different data source.
C. The data source cannot be changed after it is selected

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Question # 16

Universal Containers (UC) configured a new PDF file ingestion in Data Cloud with all the required fields, and also created the mapping and the search Index. UC Is now setting up the retriever and notices a required fleld is missing. How should UC resolve this? 

A. Create a new custom Data Cloud object that includes the desired field.
B. Update the search index to include the desired field.
C. Modify the retriever's configuration to include the desired field..

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Question # 17

A sales manager needs to contact leads at scale with hyper-relevant solutions and customized communications in the most efficient manner possible. Which Salesforce solution best suits this need?

A. Einstein Sales Assistant
B. Prompt Builder
C. Einstein Lead follow-up

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Question # 18

Which object stores the conversation transcript between the customer and the agent?

A. Messaging End User
B. Messaging Session
C. Case

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Question # 19

An Agentforce Agent has been developed with multiple topics and Agent Actions that use flows and Apex. Which options are available for deploying these to production?

A. Deploy the flows and Apex using normal deployment tools and manually create the agent-related items in production.
B. Use only change sets because the Salesforce CLI does not currently support the deployment of agent-related metadata.
C. Deploy flows, Apex, and all agent-related items using either change sets or the Salesforce CLI/Metadata API.

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Question # 20

A Universal Containers administrator is setting up Einstein Data Libraries. After creating a new library, the administrator notices that only the file upload option is available; there is no option to configure the library using a Salesforce Knowledge base.   What is the most likely cause of this Issue?  

A. The current Salesforce org lacks the necessary Einstein for Service permissions that support the Knowledge-based Data Library option, so only the file upload option is presented.
B. Salesforce Knowledge is not enabled in the organization; without Salesforce Knowledge enabled, the Knowledge-based data source option will not be available in Einstein Data Libraries.
C. The administrator is not using Lightning Experience, which is required to display all data source options, Including the Knowledge base option, when configuring Einstein Data Libraries.

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Question # 21

Universal Containers would like to route a service agent conversation to a human agent queue. Which tool connects the service agent to the human agent queue for escalation?  

A. Outbound Omni-Channel Flow
B. Screen Flow
C. Prompt Flo

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Question # 22

Leadership needs to populate a dynamic form field with a summary or description created by a large language model (LLM) to facilitate more productive conversations with customers. Leadership also wants to keep a human in the loop to be considered in their AI strategy. Which prompt template type should the Agentforce Specialist recommend?  

A. Field Generation
B. Sales Email
C. Record Summary

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Question # 23

An Agentforce Service Agent, who has been successfully assisting customers with service requests in Salesforce, is now unable to help customers with issues related to a new product replacement process. The company recently implemented a custom Product Replacement object in Salesforce to track and manage these replacements. Which Agentforce Agent User change must be implemented to address this issue?  

A. The permission set group assigned to the Agent User needs to grant access to the Product Replacement flow.
B. The permission set assigned to the Agent User needs Read access to the custom Product Replacement object.
C. The profile assigned to the Agentforce Agent User needs AI training permission to the custom Product Replacement object.

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Question # 24

Based on the user utterance, 'Show me all the customers in New York', which standard Agent action will the planner service use?  

A. Query Records
B. Fetch Records
C. Select Records

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Question # 25

The marketing team at Universal Containers is looking for a way personalize emails based on customer behavior, preferences, and purchase history.
 Why should the team use Agent as the solution?  

A. To generate relevant content when engaging with each customer
B. To analyze past campaign performance
C. To send automated emails to all customers

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Question # 26

What is the primary function of the planner service in the Agent system?  

A. Generating record queries based on conversation history
B. Offering real-time language translation during conversations
C. Identifying copilot actions to respond to user utterances

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Question # 27

Which business requirement presents a good use case for leveraging Einstein Prompt Builder? 

A. Forecast future sales trends based on historical data. 
B. Identify potential high-value leads for targeted marketing campaigns. 
C. Send reply to a request for proposal via a personalized email. 

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Question # 28

Universal Containers has a new AI project. What should An Agentforce consider when adding a related list on the Account object to be used in the prompt template?

 A. After selecting a related list from the Account, use the field picker to choose merge fields in Prompt Builder. 
B. Prompt Builder must be used to assign the fields from the related list as a JSON format. 
C. The fields for the related list are based on the default page layout of the Account for the current user. 

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Question # 29

An Agentforce at Universal Containers (UC) is building with no-code tools only. They have many small accounts that are only touched periodically by a specialized sales team, and UC wants to maximize the sales operations team's time. UC wants to help prep the sales team for the calls by summarizing past purchases, interests in products shown by the Contact captured via Data Cloud, and a recap of past email and phone conversations for which there are transcripts. Which approach should theAgentforce Specialistrecommend to achieve this use case? 

A. Use a prompt template grounded on CRH and Data Cloud data using standard foundation model. 
B. Fine-Tune the standard foundational model due to the complexity of the data. 
C. Deploy UC's own custom foundational model on this data first. 

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Question # 30

The marketing team at Universal Containers is looking for a way personalize emails based on customer behavior, preferences, and purchase history.  Why should the team use Einstein Copilot as the solution? 

 A. To generate relevant content when engaging with each customer 
B. To analyze past campaign performance 
C. To send automated emails to all customers 

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Question # 31

After creating a foundation model in Einstein Studio, which hyperparameter should An Agentforce use to adjust the balance between consistency and randomness of a response? 

A. Presence Penally 
B. Variability 
C. Temperature 

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Question # 32

Universal Containers wants to use an external large language model (LLM) in Prompt Builder. What should An Agentforce recommend?

A. Use Apex to connect to an external LLM and ground the prompt.
B. Use BYO-LLM functionality in Einstein Studio. 
C. Use Flow and External Services to bring data from an external LLM. 

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Question # 33

An Agentforce has created a copilot custom action using flow as the reference action type. However, it is not delivering the expected results to the conversation preview, and therefore needs troubleshooting.  What should the Agentforce Specialist do to identify the root cause of the problem?  

A. In Copilot Builder within the Dynamic Panel, turn on dynamic debugging to show the inputs and outputs. 
B. Copilot Builder within the Dynamic Panel, confirm selected action and observe the values in Input and Output sections. 
C. In Copilot Builder, verify the utterance entered by the user and review session event logs for debug information. 

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Question # 34

Universal Containers needs its sales reps to be able to only execute prompt templates.  What should the company use to achieve this requirement?  

A. Prompt Execute Template permission set 
B. Prompt Template User permission set 
C. Prompt Template Manager permission set 

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Question # 35

Universal Containers has a custom Agent action calling a flow to retrieve the real-time status of an order from the order fulfillment system. For the given flow, what should the Agentforce Specialist consider about the running user's data access? 

A. The flow must have the "with sharing" permission selected m the advanced settings for the permissions, field-level security, and sharing settings to be respected. 
B. The custom action adheres to the permissions, held-level security, and sharing settings configured in the flow. 
C. The Agent will always run flows in system mode so the running user's data access will not affect the data returned. 

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Question # 36

Universal Containers is considering leveraging the Einstein Trust Layer in conjunction with Einstein Generative AI Audit Data. Which audit data is available using the Einstein Trust Layer? 

A. Response accuracy and offensiveness score 
B. Hallucination score and bias score 
C. Masked data and toxicity score 

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Question # 37

An Agentforce created a custom Agent action, but it is not being picked up by the planner service in the correct order.  Which adjustment should the Al Specialist make in the custom Agent action instructions for the planner service to work as expected?  

A. Specify the dependent actions with the reference to the action API name. 
B. Specify the profiles or custom permissions allowed to invoke the action. 
C. Specify the LLM model provider and version to be used to invoke the action. 

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Question # 38

Universal Containers (UC) is looking to enhance its operational efficiency. UC has recently adopted Salesforce and is considering implementing Einstein Copilot to improve its processes.  What is a key reason for implementing Einstein Copilot?  

A. Improving data entry and data cleansing
B. Allowing AI to perform tasks without user interaction 
C. Streamlining workflows and automating repetitive tasks 

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Question # 39

An Agentforce is creating a custom action in Einstein Copilot.  Which option is available for the Agentforce Specialist to choose for the custom copilot action? 

A. Apex trigger 
B. SOQL 
C. Flows 

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Question # 40

What is best practice when refining Einstein Copilot custom action instructions? 

A. Provide examples of user messages that are expected to trigger the action. 
B. Use consistent introductory phrases and verbs across multiple action instructions. 
C. Specify the persona who will request the action. 

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Question # 41

Universal Containers implemented Einstein Copilot for its users. One user complains that Einstein Copilot is not deleting activities from the past 7 days.  What is the reason for this issue?  

A. Einstein Copilot Delete Record Action permission is not associated to the user. 
B. Einstein Copilot does not have the permission to delete the user's records. 
C. Einstein Copilot does not support the Delete Record action. 

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Question # 42

Universal Containers (UC) plans to automatically populate the Description field on the Account object. Which type of prompt template should UC use? 

A. Field Generation prompt template 
B. Flex Prompt template 
C. Sales Email prompt template 

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Question # 43

When a customer chat is initiated, which functionality in Salesforce provides generative AI replies or draft emails based on recommended Knowledge articles? 

A. Einstein Reply Recommendations 
B. Einstein Service Replies 
C. Einstein Grounding 

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Question # 44

Universal Containers (UC) is tracking web activities in Data Cloud for a unified contact, and wants to use that in a prompt template to help extract insights from the data. Assuming that the Contact object is one of the objects associated with the prompt template, what is a valid way for DC to do this?

 A. Call the prompt directly from Data Cloud with a web tracing activity included in the prompt definition. 
B. Add the activity records as an enrichment related list to the Contact then pass the Contact into a prompt template workspace using related list grounding. 
C. Create a prompt template that takes a list of all Data Cloud activity records as input to pass to the large language model (LLM). 

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Question # 45

Universal Containers implements three custom actions to get three distinct types of sales summaries for its users. Users are complaining that they are not getting the right summary based on their utterances. What should theAgentforce Specialistinvestigate as the root cause? 

A. Review that the custom action Is assigned to an Agent. 
B. Review the action Instructions to ensure they are unique. 
C. Ensure the input and output types are correctly chosen. 

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Question # 46

An Agentforce wants to ground a new prompt template with the User related list. What should theAgentforce Specialistconsider? 

A. The User related list should have View All access. 
B. The User related list needs to be included on the record page. 
C. The User related list is not supported in prompt templates. 

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Question # 47

How should an organization use the Einstein Trust layer to audit, track, and view masked data? 

A. Utilize the audit trail that captures and stores all LLM submitted prompts in Data Cloud. 
B. In Setup, use Prompt Builder to send a prompt to the LLM requesting for the masked data. 
C. Access the audit trail in Setup and export all user-generated prompts. 

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Question # 48

An Agentforce configured Data Masking within the Einstein Trust Layer. How should theAgentforce Specialistbegin validating that the correct fields are being masked? 

A. Use a Flow-based resource in Prompt Builder to debug the fields’ merge values using Flow Debugger. 
B. Request the Einstein Generative AI Audit Data from the Security section of the Setup menu. 
C. Enable the collection and storage of Einstein Generative AI Audit Data on the Einstein Feedback setup page. 

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Question # 49

Universal Containers (UC) is discussing its AI strategy in an agile Scrum meeting. Which business requirement would lead An Agentforce to recommend connecting to an external foundational model via Einstein Studio (Model Builder)? 

A. UC wants to fine-tune model temperature. 
B. UC wants a model fine-tuned using company data. 
C. UC wants to change the frequency penalty of the model. 

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Question # 50

An Agentforce is tasked with analyzing Agent interactions looking into user inputs, requests, and queries to identify patterns and trends. What functionality allows the AX Specialist to achieve this? 

A. User Utterances dashboard 
B. Agent Event Logs dashboard 
C. AI Audit & Feedback Data dashboard 

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Question # 51

An Agentforce needs to create a Sales Email with a custom prompt template. They need to ground on the following data. Opportunity Products Events near the customer Tone and voice examples How should theAgentforce Specialistobtain related items?

A. Call prompt initiated flow to fetch and ground the required data. 
B. Create a flex template that takes the records in question as inputs. 
C. Utilize a standard email template and manually insert the required data fields. 

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Question # 52

Which feature in the Einstein Trust Layer helps to minimize the risks of jailbreaking and prompt injection attacks? 

A. Secure Data Retrieval and Grounding
B. Data Masking 
C. Prompt Defense

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Question # 53

Universal Containers (UC) has configured an Agentforce Data Library using Knowledge articles. When testing in Agent Builder and the Experience Cloud site, the agent is not responding with grounded Knowledge article information. However, when tested in Prompt Builder, the response returns correctly. What should UC do to troubleshoot the issue? 

A. Create a new permission set that assigns "Manage Knowledge" and assign it to the Agentforce Service Agent User. 
B. Ensure the assigned User permission set includes access to the prompt template used to access the Knowledge articles.
C. Ensure the Data Cloud User permission set has been assigned to the Agentforce Service Agent User. 

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Question # 54

Universal Containers Is Interested In Improving the sales operation efficiency by analyzing their data using Al-powered predictions in Einstein Studio. Which use case works for this scenario? 

A. Predict customer sentiment toward a promotion message. 
B. Predict customer lifetime value of an account. 
C. Predict most popular products from new product catalog. 

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Question # 55

A service agent is looking at a custom object that stores travel information. They recently received a weather alert and now need to cancel flights for the customers that are related with this itinerary. The service agent needs to review the Knowledge articles about canceling and rebooking the customer flights. Which Einstein Copilot capability helps the agent accomplish this?

 A. Execute tasks based on available actions, answering questions using information from accessible Knowledge articles. 
B. Invoke a flow which makes a call to external data to create a Knowledge article. 
C. Generate a Knowledge article based off the prompts that the agent enters to create steps to cancel flights. 

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Question # 56

Universal Containers (UC) has a legacy system that needs to integrate with Salesforce. UC wishes to create a digest of account action plans using the generative API feature. Which API service should UC use to meet this requirement?

 A. REST API 
B. Metadata API 
C. SOAP API 

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Question # 57

In addition to Recipient and Sender, which object should An Agentforce utilize for inserting merge fields into a Sales email template prompt?

 A. Recipient Opportunities 
B. Recipient Account 
C. User Organization 

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Question # 58

Universal Containers (UC) wants to improve the productivity of its sales team with generative AI technology. However, UC is concerned that public AI virtual assistants lack adequate company data to general useful responses. Which solution should UC consider? 

A. fine-tune the Einstein AI model with CBM data. 
B. Build Al model with Einstein discovery and deploy to sales users. 
C. Enable Agentforce and deploy to sales users. 

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Question # 59

Universal Containers (UC) wants to assess Salesforce's generative features but has concerns over its company data being exposed to third- party large language models (LLMs). Specifically, UC wants the following capabilities to be part of Einstein's generative AI service. No data is used for LLM training or product improvements by third- party LLMs.  No data is retained outside of UC's Salesforce org.  The data sent cannot be accessed by the LLM provider.  Which property of the Einstein Trust Layer should theAgentforce Specialisthighlight to UC that addresses these requirements?  

A. Prompt Defense 
B. Zero-Data Retention Policy
C. Data Masking

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Question # 60

Universal Containers (UC) is Implementing Service AI Grounding to enhance its customer service operations.  UC wants to ensure that its AI- generated responses are grounded in the most relevant data sources. The team needs to configure the system to include all supported objects for grounding. Which objects should UC select to configure Service AI Grounding?  

A. Case, Knowledge, and Case Notes 
B. Case and Knowledge 
C. Case, Case Emails, and Knowledge 

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Question # 61

An Agentforce turned on Einstein Generative AI in Setup. Now, theAgentforce Specialistwould like to create custom prompt templates in Prompt Builder. However, they cannot access Prompt Builder in the Setup menu. What is causing the problem? 

A. The Prompt Template User permission set was not assigned correctly. 
B. The Prompt Template Manager permission set was not assigned correctly.
C. The large language model (LLM) was not configured correctly in Data Cloud. 

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Evolution from Predecessor

This exam succeeds the Salesforce Certified AI Associate, marking a shift in focus:

The Agentforce Specialist exam narrows its scope to practical AI application, increasing depth and relevance over its broader predecessor.

The Salesforce Certified Agentforce Specialist Exam, offers a strategic advantage for professionals aiming to lead in AI-driven customer service. While hands-on experience builds a strong base, Salesforcexamdumps Salesforce Certified Agentforce Specialist Practice Dumps provide the precision needed to achieve a passing score on the first attempt. With its free availability until December 31, 2025, the timing couldn’t be better. Secure these resources, master Agentforce, and position yourself at the forefront of Salesforce innovation—your expertise deserves this recognition.

Salesforce Agentforce-Specialist Frequently Asked Questions