Salesforce B2B-Solution-Architect Question Answers

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Question # 1

Universal Containers (UC) wants to enhance the online purchase experience for its customers. The product and pricing information is managed in a separate ERP, while customer purchases are primarily triggered online through self-service. UC often offers promotions and discounts through various online seasonal events. UC wants the ability to provide customized quotes based on its relationship with the customer, as well as proactively process and monitor renewal and upgrade opportunities. A Solution Architect has identified Sales Cloud, CPQ, Billing, and B2B Commerce as part of a potential multi-cloud solution. Based on the above considerations, which option identifies the optimal data flow for this solution?

A. Pricing and Product data should be pushed from ERP to B2B Commerce via the CPQ B2B Commerce Connector to CPQ. Promotions should be handled in B2B Commerce. Invoice and Billing should be maintained in Billing and surfaced on B2B Commerce via a Lightning component. 
B. Pricing and Product data should be pushed from ERP to CPQ and from there to B2B Commerce via the CPQ B2B Commerce Connector. Promotions should be managed in CPQ as CPQ is the pricing master. Invoice and Billing should be managed in B2B Commerce and pushed to Billing. 
C. Pricing and Product data should be pushed from ERP to both CPQ and B2B Commerce, keeping single source of truth. Promotions should be handled in B2B Commerce. Invoice and Billing should be maintained in Billing and pushed to B2B Commerce. 
D. Pricing and Product data should be pushed from ERP to CPQ and from there to B2B Commerce via the CPQ B2B Commerce Connector. Promotions should be handled in B2B Commerce. Invoice and Billing should be maintained in Billing and presented on B2B Commerce via a Lightning component. 

Answer : A Show Answer

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Question # 2

Universal Containers (UC) wants to add and integrate Marketing Cloud Account Engagement after a recent acquisition. The integration into the global architecture will be as follows: • Marketing Cloud Account Engagement will be used for lead nurturing with Engagement Studio. • Marketing Cloud Account Engagement forms will be set up in a website. • Sales Cloud will manage leads created by Marketing Cloud Account Engagement. UC wants to facilitate adoption by giving sales representatives and marketers enough time to learn about new features on a training platform. Which approach should a Solution Architect recommend in order to set up an environment in which users can test the functionalities from end to end?

A. Create a new Marketing Cloud Account Engagement business unit, recreate the configuration, and link it to a full copy Sales Cloud sandbox. 
B. Create a new Marketing Cloud Account Engagement business unit, recreate the configuration, and link it to the production Sales Cloud org. 
C. Create a new Marketing Cloud Account Engagement business unit, synchronize the production unit and the training unit, and link it to a full copy Sales Cloud sandbox.
 D. Create Marketing Cloud Account Engagement training environments, synchronize the environments, and link it to a full copy Sales Cloud sandbox. 

Answer : C Show Answer

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Question # 3

Universal Containers (UC) has a global support model and would like to open up a text message channel to support maintenance supervisors in countries around the world. UC also wants to leverage messaging to market to its business partners, and be able to track open and click-through rates just like it does with email campaigns. What should a Solution Architect recommend to UC? 

A. Utilize Service Cloud and LiveMessage. 
B. Utilize Service Cloud Email to Text Message. 
C. Embed third-party messenger tools. 
D. Utilize Marketing Cloud and MobileConnect.

Answer : C Show Answer

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Question # 4

Universal Containers recently began a project to connect its ERP with Salesforce. One of the requirements is a daily batch process to create and update orders and order product information. The development team, using the corporate ETL tool, has created two processes to create these records using Bulk API. The test in the development environment worked fine, but in the production environment, some order product records were not updated and showed an error "UNABLE_TO_LOCK_ROW:unable to obtain exclusive access to this record". There is one Process Builder on the Order Product object and no async process. Which two steps should a Solution Architect recommend to avoid this error? Choose 2 answers 

A. Use the import wizard instead of Bulk API. 
B. Sort the order product records by account and order before the Bulk API load. 
C. Change the Bulk API call to use Bulk API 2.0. 
D. Add a retry process for the records rejected by this error. 

Answer : C,D Show Answer

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Question # 5

Different teams at Universal Containers (UC) are experiencing challenges using their existing tools. The Sales team can only access their application from the office, the Marketing team has to manually import leads coming from the website into their campaign tool, and the Support team lacks a communication history repository between email, social networks, and calls. The website was developed by the IT team, and the Legal team is responsible for the Consent Management Platform used to meet GDPR requirements. UC wants to improve its relationship with customers, so a digital redesign program is starting with the goal of moving to Salesforce solutions. Which three steps are necessary to set up a program roadmap? Choose 3 answers

A. Identify the high-level workload capacity and planning of the IT and Legal teams. 
B. Prioritize the transformation of activities involving the least development. 
C. Create project plans for each of the projects that will be on the roadmap. 
D. Prioritize the transformation of activities related to customers' interactions. 
E. Explain how the program contributes to the business's goals. 

Answer : A,C,E Show Answer

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Question # 6

A shipping and logistics company uses Sales Cloud, Service Cloud, and Marketing Cloud. It relies on Salesforce standard reports for its current KPIs. However, the company wants to see report trends and complex analytics. It also wants the reports to be visible to salesforce users as well as non-Salesforce users. Which recommendation should a solution Architect make to meet the company's needs?

 A. Sales Cloud Einstein 
B. Reporting snapshots 
C. CRM Analytics
 D. Standard Dashboards 

Answer : C Show Answer

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Question # 7

Universal Containers (UC) has implemented a new ecommerce site for its resellers. UC is leveraging a multi-cloud architecture, B2B Commerce, for building the storefront and Service Cloud Web2Case for offering case management functionality to its resellers. UC notices that the case volume is extremely high and a number of resellers are raising cases for trivial issues on the B2B Commerce site. Which two recommendations should a Solution Architect make to help resellers use the site more efficiently and lower the case volume? Choose 2 answers

 A. Offload the number of cases received via Web2Case by using Email2Case. 
B. Implement Case Deflection. 
C. Disable anonymous users on the site. 
D. Plan and conduct User Adoption Trainings for resellers on how to use the site. 

Answer : A,C Show Answer

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Question # 8

SharpField is a fast-growing company that provides SaaS for commercial service providers. SharpField has been acquiring other similar companies and plans to continue to do so for the near future. After a recent acquisition of a company that also has a Salesforce org, the CIO wants to know the correct path forward on deciding whether to integrate the acquired companies into SharpField's existing landscape. What should a Solution Architect recommend to the CIO to ensure the correct org strategy for SharpField going forward?

A. Recommend a single-org strategy and development of strict processes for all acquired companies to follow. 
B. Prioritize migrating the newly acquired company to SharpField's Salesforce org first, then perform an org strategy analysis to assess the Business, Technology, Governance, and Operations requirements for any future acquisitions. 
C. Prioritize completing an in-depth org strategy analysis, focused on the Business, Technology, Governance, and Operations requirements at SharpField. 
D. Recommend a multi-org strategy and development of required integration layers to move the required shared data between instances of any and all acquired Salesforce instances. 

Answer : D Show Answer

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Question # 9

Universal Containers (UC) is currently utilizing Salesforce Revenue Cloud, Service Cloud, and Field Service for its internal Sales teams, call center, and field service teams. The field service team has asked for new data visibility around Sales and Service data because customers in the field will often ask about sales orders that typically exist within Revenue Cloud. What is an immediate consideration a Solution Architect should provide regarding giving this kind of data access? 

A. Generate a new permission set that grants access to the Order object and assign it to the field service users. 
B. Generate a new profile that grants access to the Order object and assign it to the field service users. 
C. Provide the field service team with CPQ licenses to view Order data. 
D. Provide the field service team with a Sales Cloud license to view Order data. 

Answer : A Show Answer

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Question # 10

AC Computers is hitting governor limits when trying to create orders and activate orders in Salesforce. Upon further investigation, it's discovered that AC Computers is trying to process hundreds of order products on a single order. The Order object also has various automation processes to update fields and integrate with a third-party order management system. What is one solution a Solution Architect should evaluate first to resolve this issue? 

A. Create a custom object to hold orders in queue for processing. 
B. Review to determine if moving automation to asynchronous Apex is required. 
C. Enable Advanced Order Management to process large orders. 
D. Install a third-party solution to process large orders. 

Answer : D Show Answer

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Question # 11

Universal Containers (UC) needs to support its customers via email, phone, and chat. Service agents are only scheduled to support one communication channel for each shift. UC has implemented a service-focused community but only wants customers to inquire about service in the community through chat. Which three options should a Solution Architect recommend to meet the requirements defined above? Choose 3 answers

A. CTI adaptor with Omni-Channel integration 
B. Customer Community with ability to create a new support Case 
C. Experience Cloud, web-to-case, and a CTI integration 
D. Omni-Channel with defined presence, routing configurations, and Service Channels 
E. Customer Community with Live Agent 

Answer : A,B,E Show Answer

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Question # 12

What should a Solution Architect do to ensure that all requirements for a multi-cloud implementation are captured during discovery sessions so that project stakeholders are aligned with the project team on deliverables? 

A. Develop and present the business case to all project stakeholders before beginning the solution design and development phase.
 B. Develop and present the project scope itemized within the requirements document to all project stakeholders before beginning the solution design and development phase. 
C. Define and document the user journey map with project stakeholders to capture the customer interactions at all touchpoints. 
D. Define and document the business value map with project stakeholders to capture the value provided by the implementation. 

Answer : B Show Answer

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Question # 13

3D Scanners needs to apply a discount automatically on the Quote Line for Distributors while in the Quote Line Editor. The percentage discount applied depends on attributes of the Distributor Account and that of the specific Product. Sales users can add additional discounts; however, those will need to go through an approval process that allows for resubmitting to only those that previously rejected the additional discount. Which two options should a Solution Architect recommend to meet the requirements while keeping the user experience in mind? Choose 2 answers

A. CPQ license 
B. Flow 
C. Price Rules 
D. CPQ Plus license 

Answer : A,C Show Answer

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Question # 14

P&C Hardware is a large manufacturer of computer components and already has an extensive Salesforce technology stack including MuleSoft, Sales Cloud, Service Cloud, and Field Service, as well as Shield capabilities. P&C Hardware is in the process of launching an online store based on Salesforce technology that's supposed to go live in 6 weeks. P&C Hardware needs to analyze performance to identify bottlenecks and optimize the configuration using its agile process with weekly releases. So far, P&C Hardware has covered similar requirements for other technologies using a third-party monitoring and alerting tool it deployed in the cloud. What are two viable options a Solution Architect should explore in more detail with the client? Choose 2 answers

A. Leverage Shield Event Monitoring and MuleSoft to provide monitoring data to the thirdparty monitoring and alerting solution that's already in place at P&C Hardware. 
B. Leverage Shield Event Monitoring in conjunction with the Salesforce Debug Logs, and establish a regular review process for the Operations and Administration team. 
C. Leverage the B2B Commerce built-in performance monitoring dashboard to analyze performance in near real time. 
D. Leverage Shield Event Monitoring in combination with the CRM Analytics Event Monitoring app as a simple out-of-the-box solution. 

Answer : A,B Show Answer

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Question # 15

Universal Containers is in the process of implementing CPQ and Billing while integrating with ERP for order fulfillment. The Development team is looking to gather regular feedback from the business stakeholders through each sprint. Also, supporting an Agile methodology, they have agreed on a reasonable amount of flexibility in requirements during the course of the project. Which area should a Solution Architect look to receive feedback on at the earliest?

A. Pricing sync between CPQ and ERP 
B. Modifications required to ERP for integration purposes 
C. Product and Pricing structure setup in CPQ 
D. Invoice capabilities in ERP to accommodate billing 

Answer : C Show Answer

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Question # 16

Universal Containers (UC) uses Sales Cloud, Service Cloud, and Experience Cloud. The implementation was completed 5+ years ago, and Service Cloud users are now expressing dissatisfaction with system performance. A custom Visualforce page was developed to show relevant data to Experience Cloud users. The same page is used by the Support team but displays more information based on their profile. UC has a small internal Support team for Salesforce that periodically enables new features in production. Which best practice should the Solution Architect recommend to avoid these types of issues in the future?

A. Assess the level of technical debt and test new features with the Product team in a Developer sandbox. 
B. Assess the level of technical debt and test new features in a sandbox before enabling in production. 
C. Assess the level of data quality and test new features with a pilot before enabling for all users. 
D. Assess the level of data quality and test new features with a subset of users in production before enabling all users. 

Answer : C Show Answer

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Question # 17

Universal Containers (UC) is undergoing a multi-year digital transformation across its Sales, Marketing, Fulfillment, and Accounting channels. Based on UC's initial success using MuleSoft's API-led approach as its integration strategy, UC chose Salesforce for its transformation. The Solution Architect assigned to the project has just begun pre-planning for the first phase with UC's Implementation team. Which document should the Solution Architect ask for to get an overview of the customer's current infrastructure so they can begin the first phase of the digital transformation?

A. A Salesforce ERD Document complete with field definitions 
B. A MuleSoft Application Document complete with integration patterns 
C. A Reference Architecture Diagram complete with system of record notation 
D. A future state roadmap detailing all of the implementation phases 

Answer : B Show Answer

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