Salesforce Salesforce-Sales-Representative Question Answers

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Question # 1

A sales representative is doing a 9-month check-in with a customer following a successful deployment. The sales rep found an additional product that will help improve the customervalue and adoption. Which customer success concept is the sales rep utilizing in this example? 

A. Improved experiences
B. Innovate together
C. Shared risks and shared accountability

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Question # 2

A sales representative delivers a proposal and checks in with the prospect on the perceived value and alignment. At which stage are they in the sales process? 

A. Connect
B. Confirm
C. Collaborate

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Question # 3

A junior sales representative is trying to develop relationships with customers in an industry that is changing rapidly. In addition, the number of channels to engage with customers has increased. How can the sales rep identify the most effective way to communicate with new and existing customers? 

A. Continue using methods that have worked in the past.
B. Collaborate with internal departments.
C. Follow standard sales scripts.

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Question # 4

An experienced sales representative has several new leads and wants to understand their pain points and decide if the company can meet their needs. At which stage should the sales rep complete a qualification call with the new leads? 

A. Prospecting
B. Relationship building
C. Research

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Question # 5

A sales representative is having a difficult time identifying the root cause of their customer's issue. The sales rep knows they need to first acknowledge the customer's experience and perspective. What is the recommended action the sales rep should take next? 

A. Provide a product demo.
B. Show empathy.
C. Make recommendations.

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Question # 6

A sales representative is showing their customer how they can reduce their costs and improve productivity. What is being delivered? 

A. Use case
B. Value proposition
C. Success story

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Question # 7

A company is introducing a new product line. How should a sales representative educate prospects on their products’ key benefits? 

A. Storytelling
B. Customer journey maps
C. Social media marketing

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Question # 8

After a successful sale of their latest software product, a sales representative wants to nurture their long-term relationship with the customer by driving product adoption. What success metric for product adoption can the sales rep use? 

A. Session duration
B. User login rates
C. Number of users assigned a license

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Question # 9

Why is it important for a sales representative to follow their company's sales methodology?

A. Creates consistent vision across sellers
B. Understands different approaches for achieving the same goal
C. Develops a better pipeline for growth

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Question # 10

Which aspects of a prospect's buying culture and climate should a sales representative consider as part of the qualification process? 

A. Standard billing terms, legal authority, and payment methods
B. Decision-making process, urgency for change, and openness to new solutions
C. Preferred communication channels, time zone, and office hours

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Why Should You Consider Taking the Salesforce Sales Representative Exam?

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What’s in it for a Sales Representative Professional to earn this Certification?

Sales Representatives interact daily with business stakeholders. If you are anyone involved in enhancing sales processes, there is a lot you can learn from Salesforce Certified Sales Representative Credential. Every sales professional has to have one.

Why not any other Salesforce Certification but this one?

The Sales Representative is a major milestone in the Salesforce Certification ecosystem. Almost every professional in the field should have one to provide best practices and tools to their esteemed customers. It’s also a game changer in terms of employment opportunities.

What Topics Does the Certification Touches?

Among plenty of Sales Representative subjects, here are a few you can expect in your exam:

• ●  Planning: 21%
• ●  Customer Engagement: 15%
• ●  Deal Management: 37%
• ●  Pipeline Management: 12%
• ●  Forecasting: 6%
• ●  Customer Success: 9%

The Salesforce-Sales-Representative practice tests make understanding all these topics next to nothing.

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