Exam Overview
Overview Details
Exam Name Salesforce Education-Cloud Consultant (Beta)
Target Audience Professionals with experience implementing Salesforce Education Cloud solutions
Skills Measured Understanding of Education Cloud Applications & Functionality * Solution Design & Implementation * Integration & Data Management * Analytics * Domain Expertise in Higher Education
Exam Format 60 Multiple Choice/Multiple Select Questions (5 unscored)
Exam Duration 105 Minutes
Passing Score 67%
Cost $200 USD + Tax
Language English Only

Salesforce Education-Cloud-Consultant Question Answers

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Salesforce Education-Cloud-Consultant Sample Questions

Question # 1

A private school's advancement office is looking for a fundraising solution that will create giving pages, process online donations and easily integrate with Salesforce. Which solution should the consultant recommend? 

A. Pathways
B. Experience Cloud
C. Elevate
D. Accounting Subledger


Question # 2

Career Services uses a separate event management system for its employment events’ attendance and registration, and Marketing Cloud to promote the event. It wants to integrate student data in Salesforce to identify engaged prospects by matching them with event attendance, career interest, and credit completion toward an academic major. Which integration direction should the consultant recommend? 

A. Two-way integration between the event system and Marketing Cloud
B. One-way integration between Marketing Cloud and the event system
C. Two-way integration between the event system and Salesforce


Question # 3

The Undergraduate Admissions office needs to track new students and their current course of study. Which Education Data Architecture (EDA) object should the consultant use to meet the requirement? 

A. Program Enrollment
B. Education History
C. Contact Role


Question # 4

A consultant is working with a university that uses Salesforce and wants to install the Education Data Architecture (EDA) in that environment. What does the consultant need to do after installing EDA to ensure it is set up correctly? 

A. Assign EDA layouts to the Cases object.
B. Assign EDA access to a cloned System Admin profile.
C. Make the EDA record types available to profiles.
D. Create and assign roles to all users who have access to EDA.


Question # 5

An elementary school plans to implement the K-12 Architecture Kit in a new org. The school wants to be able to send SMS messages to parents. Which solution should the consultant recommend to meet the requirement? 

A. Marketing Cloud
B. App on the AppExchange
C. Education Data Architecture


Question # 6

The Advancement office wants to replace its legacy system with Salesforce and has hired a consultant to help build a CRM strategy. Which recommendation should the consultant make to meet this requirement? 

A. Implement Nonprofit Success Pack (NPSP).
B. Start solution design during a discovery session.
C. Prioritize the organization's initiatives.


Question # 7

The Alumni Relations department wants to track alumni and its chapter memberships. The department wants to easily see the Primary Chapter on the Contact record. The system admin prefers to use the standard features that are available with Education Data Architecture (EDA). Which step should the consultant take to meet this requirement? 

A. Create an Affiliation mapping to the Primary Chapter field in EDA Settings.
B. Create an Affiliation record type for Alumni Chapter and a custom field for the PrimaryChapter on the Contact record.
C. Create a custom picklist value for Alumni Chapter on the Affiliation object.


Question # 8

A college is experiencing a disconnect between the Advancement and Finance departments which causes a delay in the allocation of donations. The college wants to synchronize fundraising data between these two offices. Which solution should a consultant recommend? 

A. Financial Services Cloud
B. Payment Services
C. Accounting Subledger


Question # 9

The Admissions office sends 25 email 10 students slarty. The Director of needs to manage cohorts of prospective students and automate personalized emails. Which two solutions should the consultant recommend to meet the requirement? Choose 2 answers 

A. Journey Builder
B. Salesforce Campaigns
C. Datarama
D. Salesforce Inbox


Question # 10

A primary school has switched to remote learning and wants to track student well-being, technology needs, and various family situations needing attention. Which Education Cloud solution meets this requirement? 

A. Student Success Hub
B. Pathways
C. K-12 Architecture Kit
D. Admissions Connect


Question # 11

A university's Alumni Relations office is replacing its legacy system with Salesforce. The consultant needs to load a large volume of alumni Contact records into a new Salesforce environment. Which action should the consultant take? 

A. Set the Account and Contact's sharing to Public Read/Write before the data load.
B. Set the Account and Contact's sharing to Private before the data load.
C. Load record owners after the Account and Contact data load Is complete.


Question # 12

A university plans to use Salesforce for its recruitment and admissions process and needs to integrate it with the Student Information System (SIS). Which step should the consultant take initially? 

A. Disable Trigger Handler records.
B. Define the process.
C. Use the Data Import Wizard.


Question # 13

The IT administrator at a university would like to understand the Table-Driven Trigger Management (TDTM) framework in the Education Data Architecture (EDA). What is a benefit the consultant should discuss with the client? 

A. TDTM prevents custom triggers.
B. TDTM mitigates data skew.
C. TDTM controls the order in which operations execute.


Question # 14

An Advancement office is evaluating the automation capabilities of the Education Data Architecture (EDA). The office needs to be able to identify inactive addresses and have them sync to the contact record. How should the consultant meet this requirement? 

A. Set the inactive address on the Contact record through integration.
B. Select the "Inactive" checkbox on the Address record.
C. Develop a custom trigger to update the Contact record.


Question # 15

A university is working with a consultant to install and configure the Education Data Architecture (EDA). The university uses the Default Account Model. The university wants accounts to include the first and last name of each contact at the time the contact is created. Which action should the consultant take in EDA Settings to meet this requirement? 

A. Select the Run Backfill button.
B. Edit Administrative Account Name Format.
C. Set the Account Model to Household.


Question # 16

A university's IT department is setting up an integration between the student information system (SIS) and the Education Data Architecture (EDA). The SIS integration will send students' academic major, status, and dates. Which Salesforce object should this be mapped to? 

A. Course Connection
B. Education History
C. A Program Enrollment


Question # 17

The Financial Aid department of a college uses Student Success Hub. Students need the ability to schedule an appointment with any financial aid advisor. Which object should the consultant configure in Student Success Hub to meet this requirement? 

A. Advising Pools
B. Public Groups
C. EDA Relationships


Question # 18

A school wants to use the K-12 Architecture Kit to track elementary students and their parents. Which consideration about the K-12 Architecture Kit should the consultant discuss with the school? 

A. It requires Experience Cloud.
B. It is built on the Education Data Architecture.
C. It is built on Nonprofit Success Pack.


Question # 19

Where can a customer access the open-source common sprint project code repositories?

A. Trailblazer Community
B. Partner Community
C. GitHub


Question # 20

University Investment Services (UIS) is an internal department that manages the university endowment through financial investments. It operates independently of the university and only works with investment companies and financial institutions. UIS is interested in a CRM that will track investment companies, its company Contacts. Leads, Opportunities, and Activities. Which solution should the consultant recommend? 

A. Sales Cloud
B. Education Data Architecture
C. Financial Services Cloud


Question # 21

A university is interested in using Student Success Hub and a calendar integration tool to sync student appointments with the faculty advisors' Google accounts. What should the consultant recommend?

A. A third-party app
B. Salesforce Scheduler
C. Einstein Activity Capture


Question # 22

A consultant needs to migrate international students' contact and address information to a Salesforce Education Data Architecture (EDA) environment with the State and Country Picklist feature enabled. What should the consultant confirm before migrating the data? 

A. Contact Multi-Addresses Enabled is checked.
B. All state and country values are ISO-3166 values.
C. Every contact has a state and country value.


Question # 23

A consultant is writing an Apex class to run when a new Contact is created in a Salesforce environment where Education Data Architecture (EDA) is in use. What should the consultant do to ensure the code executes in the order intended? 

A. Write an Apex trigger to set the order of execution.
B. Go to EDA Settings to set the order of execution.
C. Use Table-Driven Trigger Management (TDTM) to set the order of execution.


Question # 24

The Advancement office is replacing its old CRM system with Salesforce. After creating its technology roadmap and fundraising timeline, the new Salesforce environment may go live during a major capital fundraising campaign. Which critical factor should the consultant identify? 

A. Resource availability
B. Technical complexity
C. Staff cross-training
D. Cost of the implementation


Question # 25

A primary school will implement Student Success Hub to support student needs from K-12. The school primarily needs to track students' families and communicate with the parents on issues. Which default account model should the consultant recommend? 

A. Standard Account Model
B. Household Account Model
C. Administrative Account Model


Question # 26

A university needs to track details about a student's registration in an academic program or course of study, including information about registration dates, status, and credits earned. Which object in the Education Data Architecture (EDA) contains this type of summary academic data? 

A. Course Offering
B. Program Enrollment
C. Program Plan


Question # 27

The School of Engineering is interested in a Salesforce email marketing tool that scores email activity from campaigns and mass communications, as well as individual emails sent from recruiters. Recruiters want the flexibility to send emails from their Outlook account or from Salesforce. The marketing director wants recruiters to use branded email templates. Which solution should the consultant recommend? 

A. Email Studio and Salesforce Inbox
B. Account Engagement and Salesforce Engage
C. Account Engagement and Salesforce Inbox


Question # 28

A university uses the Education Data Architecture (EDA) to manage its prospective and current students. The student Contact Mailing Address fields and records are populated in Salesforce through an integration with an external system. What should the consultant recommend? 

A. Disable address-related Trigger Handler records.
B. Disable all EDA and custom Trigger Handler records.
C. Set record-level trigger firing based on the Account record type.
D. Set the Default Account Model to Administrative.


Question # 29

A university is interested in the Student Success Hub Tableau Accelerator. Which object should the consultant recommend to ensure there is data? 

A. Behavior Incident
B. Appointment Attendee
C. Availability Topic


Question # 30

A system admin plans to load data into Salesforce in the following order. Team, Course, Course offering, and Account. What should the consultant discuss with the system admin? 

A. Account is a required field for Team.
B. There is a risk of account data skew.
C. There is a risk of lookup data skew.


Question # 31

A partner wants to self-certify that its app complies with Education Data Architecture (EDA) readiness. The partner needs to certify that its solution is compatible with EDA, or if it duplicates EDA functionality, that it is properly documented and abides by conventions for key EDA objects. What are two key objects used with EDA? Choose 2 answers. 

A. Opportunity
B. Affiliation
C. Account
D. Attribute


Question # 32

A law school wants a recruitment and admissions system with a multichannel marketing tool, Admission officers want an application portal they can brand. Marketers want an integrated social listening tool. Which solution set should the consultant recommend? 

A. Education Cloud, MuleSoft, Anypoint Platform, Pardot
B. Education Cloud, Elevate, Experience Cloud
C. Education Cloud, Experience Cloud, Marketing Cloud
D. Education Cloud, Nonprofit Cloud, Marketing Cloud


Question # 33

A university plans to implement Salesforce. The project lead is drafting a communication plan and has asked the consultant to provide examples of communications to send after implementation. Which two communication examples should a consultant recommend? Choose 2 answers 

A. User contest
B. Post go-live recap
C. Teaser email
D. Project sponsor profile


Question # 34

An elementary school wants to implement an out-of-the-box solution to track enrollments by grade. Which solution should the consultant recommend? 

A. K-12 Architecture Kit
B. Nonprofit Success Pack
C. Education Data Architecture
D. Program Management Module


Question # 35

The Student Services department wants a way for students and advisors to picture academic options more clearly and visualize degree requirements. Which two components should the consultant recommend to meet their needs? Choose 2 answers 

A. Success Plans
B. Path
C. Pathways
D. Plan Requirements


Question # 36

An elementary school district has evaluated Nonprofit Success Pack and now wants to evaluate the K-12 Architecture Kit. Which action should the consultant take? 

A. Install the K-12 Architecture Kit from the AppExchange.
B. Start a new K-12 Architecture Kit trial.
C. Make K-12 Architecture Kit record types available to profiles.
D. Install the K-12 Architecture Kit from GitHub.


Question # 37

A school for continuing education needs to track program costs within its budget and related revenue streams each program brings to the school. Which Salesforce solution should the consultant consider? 

A. Accounting Subledger
B. Program Management Module
C. Grants Management


Question # 38

How should a consultant document risk for a customer in an Education Cloud implementation? 

A. Configure an Early Alert to notify stakeholders.
B. Maintain a project health dashboard.
C. Recommend a Center of Excellence.
D. Share Salesforce resources with the customer.


Question # 39

What should a consultant recommend to a university that wants a successful Data Governance committee? 

A. Create a Center of Excellence queue.
B. Set up a Salesforce Adoption Dashboard.
C. Refer committee members to Trailhead.
D. Use RACI matrix to define member roles.


Question # 40

The career center at a university plans to use Student Success Hub and is preparing to import student data. In which order should the data be imported? 

A. Course, Course Offering, Program Plan, and Affiliation records
B. Account, Term, Course, and Course Offering records
C. Account, Term, Program Enrollment, and Course records


Question # 41

A university wants to track the Biology 101 class for next semester. The class will be held on Tuesdays and Thursdays from 3:00-4:00 PM in Lecture Hall A. and on Wednesdays and Fridays from 1:00-2:30 PM in the adjacent lab facility. Which object in Education Data Architecture (EDA) should a consultant use to meet this requirement? 

A. Course Offering Schedule
B. Time Block
C. Program Enrollment


Question # 42

A Recruitment department wants to centralize its recruitment efforts and application operations, and engage with students through social channels like WhatsApp. Which solution should the consultant recommend? 

A. Slack
B. Admissions Connect
C. Student Success Bots


Question # 43

An institution is experiencing record locking and sharing performance issues in a Salesforce org with the Education Data Architecture (EDA). A consultant notices there are more than 10,000 child records associated to a single parent record. Which object should the consultant review first? 

A. Accounts
B. Relationships
C. Affiliations


Question # 44

University department staff members want to track communication efforts and attendance for the annual commencement ceremony. They need to report on the engagement results of different types of communication methods (email, printed invitations, and so forth). Which of these features should the consultant recommend? 

A. Campaign Member Status
B. Salesforce Inbox
C. Campaign Influence


Question # 45

A community college would like to use Admissions Connect and automatically admit applicants if they meet certain criteria. What should the consultant do? 

A. Create a new flow.
B. Activate the ApplicantCommunityHomePageController Apex class.
C. Leverage the existing flow Sample: Application Auto Admit.


Question # 46

What is the correct order of operations to ensure customer success in an Education Cloud implementation? 

A. Document Current State, Conduct Discovery Workshops, Generate Solution Design,Write Test Scripts & Plans, Build Solution & Test, Deploy.
B. Document Current State, Conduct: Discovery Workshops, Write Test Scripts & Plans,Build Solution & Test, Generate Solution Design, Deploy.
C. Conduct Discovery Workshops, Document Current State, Generate Solution Design,Write Test Scripts & Plans, Build Solution & Test, Deploy,
D. Conduct Discovery Workshops, Document Current State, Write Test Scripts Plans,Generate Solution Design, Build Solution & Test, Deploy


Question # 47

Why might key stakeholders participate in a Center of Excellence?

A. It standardizes the data definitions.
B. It ensures data is owned by one group.
C. It ensures feature requests will be implemented.


Question # 48

A university works with business professionals through a continuing education program. Corporate recruiters work with employers to sponsor these programs. Which object should recruiters use to track the progress of sponsorship requests? 

A. Campaign
B. Opportunity
C. Program Plan
D. Affiliation


Question # 49

A university wants to improve student retention by developing a tool for students to engage at scale, find answers to common questions and resources, and allow students to interact with student organizations. What should a consultant recommend to meet this requirement? 

A. Experience Cloud
B. Pardot Engagement Studio
C. Interaction Studio
D. Einstein Bots


Question # 50

The IT department at a university has asked its consultant to build a Salesforce integration strategy. Which integration consideration should the consultant outline? 

A. Data element
B. Salesforce license type
C. Sandbox environment


Question # 51

A university wants a Salesforce solution that manages student applications and application reviewer assignments. Which solution should the consultant recommend? 

A. Program Management Module
B. Case Management
C. Admissions Connect
D. Student Success Hub


Question # 52

The Executive Education department uses Salesforce to track sales of custom education programs to corporations and organizations. The department director needs to know the pipeline of custom programs. How should the consultant meet this business requirement? 

A. Create custom report type.
B. Use an Opportunity report.
C. Set up an Affiliations report.
D. Configure a list view.


Question # 53

A college is using Salesforce to support its recruitment and admissions processes. The college will need to have an online application form, automated bot service, and online application management. Which two solutions should the consultant recommend? Choose 2 answers 

A. Third-party form builder app
B. Digital Engagement
C. Interaction Studio
D. Admissions Connect


Question # 54

Staff need to track which requirements must be met for a student application. Which Education Cloud objects should be used? 

A. Action Plans
B. Document Checklist Item
C. Application Material Mapping


Question # 55

A school is considering leveraging Student Success Hub. Which operational requirement should the consultant confirm? 

A. Einstein Bots must be enabled prior to installing Student Success Hub.
B. Student Success Hub requires Education Data Architecture (EDA).
C. Read, Create and Edit access to Contacts, Accounts, and Cases is required.
D. Student Success Hub requires the K-12 Architecture Kit.


Question # 56

A small college plans to use Salesforce for its student services. A part-time system admin has been working with a program coordinator who has previous Salesforce experience and is eager to work on the project. What should the consultant recommend? 

A. The program coordinator should be assigned the System Admin profile.
B. The program coordinator's role should be on top of the role hierarchy.
C. The program coordinator should be a Salesforce power user.


Question # 57

College advisors want assistance proactively identifying student issues as they arise. Which functionality in Student Success Hub should the consultant recommend? 

A. Advising Events
B. Mass Actions
C. Early Alerts
D. Success Plans


Question # 58

An institution wants to consolidate efforts to track online engagement for its annual Giving Day on Facebook, Twitter, and Instagram. Which solution meets this requirement? 

A. Campaign Influence
B. Salesforce Inbox
C. Marketing Cloud


Question # 59

Where can a customer find more information on Salesforce open-source and community sprint information? 

A. Trust.salesforce.com
B. Trailblazer Community
C. Partner Community


Question # 60

The Undergraduate Advising department plans to implement Student Success Hub and Pathways in a new org. The system admin wants to use the recommended setup for external users. Which security setting should the consultant configure? 

A. Create an Account sharing rule to provide Read access based on record type.
B. Create a Program Plan sharing rule to provide Read access based on record type.
C. Change the default Program Plan sharing setting to Private.


Question # 61

Alumni Relations is using Salesforce with the Education Data Architecture (EDA). The department is holding an event that features a faculty member as the guest speaker. The events manager wants a report of all alumni who took a course from that faculty member. How should the consultant create this report? 

A. Create a custom Report Type with Courses, Course Offerings, and Course Connections.
B. Use the Course Connections with Contact's Academic Program Report Type.
C. Add a Course Connections cross filter to the Program Enrollments with Contact report.


Question # 62

A university is interested in the Student Success Hub Tableau Accelerator. Which object should the consultant ensure there is data? 

A. Availability Topic
B. Appointment attendee
C. Behavior Incident


Question # 63

A college has a standard Salesforce environment and wants to use Student Success Hub for its undergraduate advising. What is required to use Student Success Hub? 

A. Education Data Architecture
B. Customer Community license
C. Pathways
D. Field Service


Question # 64

A primary school has implemented the K-12 Architecture Kit. The school needs to report out basic student demographic information. What should the consultant do to meet this requirement? 

A. Create a new student demographic dashboard.
B. Refer to the existing sample student demographic dashboard.
C. Use the Student Success Hub Tableau Accelerator.


Question # 65

Student Services is preparing to migrate student Incident and Incident Resolution data from its old system to a Salesforce.org that uses the Education Data Architecture (EDA). Which two objects should the consultant use? Choose 2 answers. 

A. Attribute
B. Case
C. Case Comment
D. Behavior Response


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The Salesforce Education-Cloud-Consultant exam is a certification exam offered by Salesforce for professionals looking to demonstrate their expertise in implementing Education Cloud solutions. It's ideal for individuals working in the education sector or those involved in Salesforce implementations for educational institutions.
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The passing score for the Education-Cloud-Consultant exam is typically 65%.
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