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A private school's advancement office is looking for a fundraising solution that will creategiving pages, process online donations and easily integrate with Salesforce.Which solution should the consultant recommend?
A. Pathways B. Experience Cloud C. Elevate D. Accounting Subledger
Answer: C
Explanation: Elevate is a suite of products that helps nonprofits and educational
institutions with online fundraising, payment processing, and accounting reconciliation.
Elevate includes Giving Pages, Payment Services, and Accounting Subledger. Giving
Pages allows organizations to create branded, mobile-friendly donation forms that can be
embedded on websites or shared through email and social media. Payment Services
enables secure and flexible payment processing for online donations, recurring gifts, and
pledges. Accounting Subledger simplifies the process of reconciling donations and
payments with the general ledger, and supports multiple currencies and tax
regulations. References:
Salesforce.org Elevate Overview
Salesforce.org Elevate Data Sheet
Prepare for Your Salesforce Education Cloud Consultant Credential
Question # 2
Career Services uses a separate event management system for its employment events’attendance and registration, and MarketingCloud to promote the event. It wants to integrate student data in Salesforce to identifyengaged prospects by matching them with event attendance, career interest, and creditcompletion toward an academic major.Which integration direction should the consultant recommend?
A. Two-way integration between the event system and Marketing Cloud B. One-way integration between Marketing Cloud and the event system C. Two-way integration between the event system and Salesforce
Answer: C
Explanation: The integration direction that the consultant should recommend for Career
Services is C. Two-way integration between the event system and Salesforce1. This is
because a two-way integration can allow for bi-directional data exchange and
synchronization between the event system and Salesforce, which can enable Career
Services to match student data in Salesforce with event attendance, career interest, and
credit completion toward an academic major. A two-way integration can also help Career
Services to segment and target students based on their engagement and preferences, and
to measure the effectiveness and impact of their events and campaigns2.
The Undergraduate Admissions office needs to track new students and their current courseof study.Which Education Data Architecture (EDA) object should the consultant use to meet therequirement?
A. Program Enrollment B. Education History C. Contact Role
Answer: A
Explanation: Program Enrollment is an EDA object that tracks the enrollment of a student
in a specific program or course of study. It can store information such as the program
name, start and end dates, status, and credits earned. The consultant should use this
object to meet the requirement of tracking new students and their current course of study
for the Undergraduate Admissions office. References: [Salesforce Education Cloud
Academy: Consultant Fundamentals], [EDA Data Model]
Question # 4
A consultant is working with a university that uses Salesforce and wants to install theEducation Data Architecture (EDA) in that environment.What does the consultant need to do after installing EDA to ensure it is set up correctly?
A. Assign EDA layouts to the Cases object. B. Assign EDA access to a cloned System Admin profile. C. Make the EDA record types available to profiles. D. Create and assign roles to all users who have access to EDA.
Answer: C
Explanation: After installing EDA, the consultant needs to make the EDA record types
available to profiles that need to access them. This is because EDA comes with several
custom record types for standard objects, such as Account, Contact, Course, and Program Enrollment. These record types enable different views and fields for different types of
records, such as Household, Student, Faculty, Course Offering, and Program Enrollment.
By default, these record types are not assigned to any profiles, so the consultant needs to
manually assign them to the appropriate profiles based on the business requirements and
user roles of the university. This will ensure that the users can see and use the EDA record
types and fields correctly and efficiently. References: Education Data Architecture
Basics, Assign Record Types to Profiles
Question # 5
An elementary school plans to implement the K-12 Architecture Kit in a new org. Theschool wants to be able to send SMS messages to parents.Which solution should the consultant recommend to meet the requirement?
A. Marketing Cloud B. App on the AppExchange C. Education Data Architecture
Answer: B
Explanation:
The K-12 Architecture Kit does not have a native feature to send SMS messages to
parents. However, there are several apps on the AppExchange that can provide this
functionality, such as Mogli SMS1, SMS Magic, or Twilio for Salesforce. These apps can
integrate with Salesforce and allow users to send and receive SMS messages from within
the platform. The consultant should recommend the school to explore the available apps on
the AppExchange and choose the one that best suits their needs and budget.
Marketing Cloud is a Salesforce solution that provides digital marketing tools, such as
email, mobile, social, and web. Marketing Cloud can also send SMS messages to contacts,
but it is a more complex and expensive solution than an app on the AppExchange.
Marketing Cloud may not be necessary for the school’s requirement of sending simple
SMS messages to parents. Education Data Architecture (EDA) is a Salesforce solution that
provides a flexible data architecture for educational institutions. EDA does not have a
native feature to send SMS messages either.
References:
1: 7 obstacles & text messaging solutions for K-12 school … - Mogli1
: SMS-Magic Converse Text Messaging - AppExchange
: Twilio for Salesforce - AppExchange
: Marketing Cloud Overview - Salesforce
: Education Data Architecture Overview - Salesforce
Question # 6
The Advancement office wants to replace its legacy system with Salesforce and has hireda consultant to help build a CRM strategy.Which recommendation should the consultant make to meet this requirement?
A. Implement Nonprofit Success Pack (NPSP). B. Start solution design during a discovery session. C. Prioritize the organization's initiatives.
Answer: C
Explanation: A CRM strategy is a plan that outlines how an organization will use
Salesforce to achieve its goals and objectives. A consultant should recommend prioritizing
the organization’s initiatives as part of the CRM strategy, as this will help align the
Salesforce solution with the most important and urgent needs of the Advancement office,
such as fundraising, donor engagement, alumni relations, etc. Prioritizing the initiatives will
also help define the scope, timeline, and budget of the project, as well as the key
stakeholders, success metrics, and risks involved2. Implementing Nonprofit Success Pack
(NPSP) is a possible solution option, but not a recommendation for the CRM strategy.
Starting solution design during a discovery session is a project management best practice,
but not a recommendation for the CRM strategy.
Question # 7
The Alumni Relations department wants to track alumni and its chapter memberships. Thedepartment wants to easily see thePrimary Chapter on the Contact record. The system admin prefers to use the standardfeatures that are available with Education DataArchitecture (EDA).Which step should the consultant take to meet this requirement?
A. Create an Affiliation mapping to the Primary Chapter field in EDA Settings. B. Create an Affiliation record type for Alumni Chapter and a custom field for the PrimaryChapter on the Contact record. C. Create a custom picklist value for Alumni Chapter on the Affiliation object.
Answer: A
Explanation: The Education Data Architecture (EDA) allows you to map fields from the
Affiliation object to the Contact object, so that when an Affiliation record is created or
updated, the mapped fields are automatically populated on the Contact record. This way,
you can track the primary chapter of an alumni on the Contact record without creating a
custom field or record type23
Question # 8
A college is experiencing a disconnect between the Advancement and Financedepartments which causes a delay in the allocation of donations. The college wants tosynchronize fundraising data between these two offices.Which solution should a consultant recommend?
A. Financial Services Cloud B. Payment Services C. Accounting Subledger
Answer: C
Explanation: Accounting Subledger is a solution that allows education institutions to
synchronize fundraising data between Advancement and Finance departments. It enables
them to create accounting-ready summaries of donations and other transactions from
Salesforce and export them to their accounting systems1. This solution can help the
college avoid manual data entry, reduce errors, and streamline the allocation of
The Admissions office sends 25 email 10 students slarty. The Director of needs to managecohorts of prospective students and automate personalized emails.Which two solutions should the consultant recommend to meet the requirement?Choose 2 answers
A. Journey Builder B. Salesforce Campaigns C. Datarama D. Salesforce Inbox
Answer: A,B
Explanation: The consultant should recommend Journey Builder and Salesforce
Campaigns to meet the requirement of managing cohorts of prospective students and
automating personalized emails. Journey Builder is a tool that allows users to design and
automate customer journeys across channels, such as email, mobile, social, and web.
Salesforce Campaigns is a feature that helps users track and measure the effectiveness of
marketing initiatives, such as email campaigns, events, webinars, etc. By using Journey
Builder and Salesforce Campaigns together, the Admissions office can create and execute
targeted email campaigns for different segments of prospective students, based on their
interests, preferences, behaviors, and interactions. The email campaigns can also be
personalized with dynamic content, such as student names, program names, deadlines,
etc. Additionally, the Admissions office can monitor and analyze the performance of the
email campaigns, such as open rates, click rates, conversions, etc., and optimize them
accordingly. References: Journey Builder Basics, Salesforce Campaigns, Create and Send
Targeted Email Campaigns
Question # 10
A primary school has switched to remote learning and wants to track student well-being,technology needs, and various family situations needing attention.Which Education Cloud solution meets this requirement?
A. Student Success Hub B. Pathways C. K-12 Architecture Kit D. Admissions Connect
Answer: A
Explanation:
Student Success Hub is a solution that enables schools to provide holistic support for
students and families, especially in remote learning scenarios. It allows schools to create
and track interventions, referrals, and services for students based on their needs and
goals. It also provides dashboards and reports to monitor student progress and outcomes.
Student Success Hub is built on top of the Education Data Architecture (EDA) and
leverages the Program Management Module (PMM) and the Case Management Module
(CMM) to deliver a comprehensive student support system. References:
Student Success Hub
Student Success Hub Implementation Guide
Student Success Hub Trailhead Module
Question # 11
A university's Alumni Relations office is replacing its legacy system with Salesforce. Theconsultant needs to load a large volume ofalumni Contact records into a new Salesforce environment.Which action should the consultant take?
A. Set the Account and Contact's sharing to Public Read/Write before the data load. B. Set the Account and Contact's sharing to Private before the data load. C. Load record owners after the Account and Contact data load Is complete.
Answer: B
Explanation:
The action that the consultant should take when loading a large volume of alumni Contact
records into a new Salesforce environment is B. Set the Account and Contact’s sharing to
Private before the data load1. This is because setting the sharing to Private can improve
the performance and speed of the data load, as it reduces the number of sharing
calculations and recalculations that Salesforce has to perform during the process. Setting
the sharing to Private can also prevent unauthorized access and visibility of the data by
other users until the data load is complete and verified2.
A. Set the Account and Contact’s sharing to Public Read/Write before the data load and C.
Load record owners after the Account and Contact data load is complete are not valid
actions for this scenario. Setting the sharing to Public Read/Write can degrade the
performance and speed of the data load, as it increases the number of sharing calculations
and recalculations that Salesforce has to perform during the process. Setting the sharing to
Public Read/Write can also expose the data to other users who may not have the appropriate permissions or roles to view or edit the data2. Loading record owners after the
Account and Contact data load is complete can cause errors and inconsistencies in the
data, as the record owners are required fields for the Account and Contact objects. Loading
record owners after the data load can also trigger unnecessary workflows and validations
that can affect the data quality and integrity3.
Question # 12
A university plans to use Salesforce for its recruitment and admissions process and needsto integrate it with the Student Information System (SIS).Which step should the consultant take initially?
A. Disable Trigger Handler records. B. Define the process. C. Use the Data Import Wizard.
Answer: B
Explanation:
The initial step that the consultant should take when planning to integrate Salesforce with
the Student Information System (SIS) is B. Define the process1. This means that the
consultant should identify the business requirements, use cases, and scenarios that the
integration should support, such as data synchronization, data transformation, data
validation, error handling, etc. The consultant should also determine the scope, frequency,
direction, and volume of the data exchange, as well as the security and performance
considerations2.
A. Disable Trigger Handler records and C. Use the Data Import Wizard are not valid steps
for the initial integration planning. Disabling Trigger Handler records is a step that may be
required when installing the Education Data Architecture (EDA) package in an existing
Salesforce org, as it can prevent conflicts with existing triggers and workflows3. However,
this is not related to the integration with the SIS. Using the Data Import Wizard is a tool that
can be used to import data from external sources into Salesforce, such as accounts,
contacts, leads, etc4. However, this is not a step for the initial integration planning, but
rather a possible option for the data migration or loading.
Question # 13
The IT administrator at a university would like to understand the Table-Driven TriggerManagement (TDTM) framework in the Education Data Architecture (EDA).What is a benefit the consultant should discuss with the client?
A. TDTM prevents custom triggers. B. TDTM mitigates data skew. C. TDTM controls the order in which operations execute.
Answer: C
Explanation: TDTM is a framework that allows administrators to customize the behavior of
Education Data Architecture (EDA) by defining triggers, classes, and custom
settings2. One of the benefits of TDTM is that it controls the order in which operations
execute, which can improve performance and avoid conflicts or errors2. For example,
TDTM can ensure that account names are updated before affiliations are created, or that
contact roles are deleted before opportunities are closed2. References: Salesforce
An Advancement office is evaluating the automation capabilities of the Education DataArchitecture (EDA). The office needs to be able to identify inactive addresses and havethem sync to the contact record.How should the consultant meet this requirement?
A. Set the inactive address on the Contact record through integration. B. Select the "Inactive" checkbox on the Address record. C. Develop a custom trigger to update the Contact record.
Answer: B
Explanation: The Education Data Architecture (EDA) provides a feature to track and
manage multiple addresses for contacts and accounts using the Address object1. The
Address object has a field called “Inactive” that indicates whether the address is currently in
use or not2. By selecting the “Inactive” checkbox on the Address record, the consultant can
mark the address as inactive and have it sync to the contact record. The contact record will
then show the inactive address in the Mailing Address field, with a strike-through line to
indicate that it is no longer valid3.
Setting the inactive address on the contact record through integration is not a
recommended solution, as it would bypass the EDA address management feature and
create inconsistency between the contact and address records. Developing a custom
trigger to update the contact record is also not necessary, as EDA already provides a builtin
mechanism to handle inactive addresses using the Address object.
References:
1: Understand Addresses in EDA - Salesforce
2: EDA Object Reference - Salesforce
3: Manage Simple Changes to Address Records - Salesforce
Question # 15
A university is working with a consultant to install and configure the Education DataArchitecture (EDA). The university uses the Default Account Model. The university wantsaccounts to include the first and last name of each contact at the time the contact iscreated.Which action should the consultant take in EDA Settings to meet this requirement?
A. Select the Run Backfill button. B. Edit Administrative Account Name Format. C. Set the Account Model to Household.
Answer: B
Explanation:
The Default Account Model in EDA creates one account for each contact and names it after the contact’s full name. However, if the contact’s name changes, the account name does
not update automatically. To meet the requirement of including the first and last name of
each contact at the time the contact is created, the consultant should edit the
Administrative Account Name Format in EDA Settings. This allows the consultant to define
a custom formula for naming accounts based on contact fields. For example, the formula
could be FirstName & " " & LastName. References: [Salesforce Education Cloud Academy:
Consultant Fundamentals], [EDA Account Naming]
Question # 16
A university's IT department is setting up an integration between the student informationsystem (SIS) and the Education Data Architecture (EDA). The SIS integration will sendstudents' academic major, status, and dates.Which Salesforce object should this be mapped to?
A. Course Connection B. Education History C. A Program Enrollment
Answer: C
Explanation:
A Program Enrollment object in EDA is used to track a student’s registration in an
academic program or course of study, including information such as registration dates, status, credits earned, and GPA1. A Course Connection object is used to track a student’s
enrollment in a specific course offering, including information such as role, grade, and
attendance2. An Education History object is used to track a student’s previous education
records, such as schools attended, degrees earned, and test scores3. References:
1: Education Data Architecture Documentation - Salesforce1
2: EDA Object Reference - Salesforce4
3: EDA Object Reference - Salesforce4
Question # 17
The Financial Aid department of a college uses Student Success Hub. Students need theability to schedule an appointment with any financial aid advisor.Which object should the consultant configure in Student Success Hub to meet thisrequirement?
A. Advising Pools B. Public Groups C. EDA Relationships
Answer: A
Explanation: The consultant should configure the Advising Pools object in Student
Success Hub to meet the requirement of allowing students to schedule an appointment
with any financial aid advisor for the Financial Aid department that uses Student Success
Hub. The Advising Pools object is an object in Student Success Hub that allows users to
create groups of advisors who share a common availability, location, or service. The
Advising Pools object can help the Financial Aid department meet the requirement of
allowing students to schedule an appointment with any financial aid advisor by creating an
Advising Pool record for financial aid advisors and associating it with a Service record for
financial aid advising. The consultant can also configure other settings such as availability,
location, or capacity for the Advising Pool record. Public Groups, EDA Relationships, or
Program Plans are not objects that the consultant should configure in Student Success
Hub to meet the requirement of allowing students to schedule an appointment with any
financial aid advisor for the Financial Aid department that uses Student Success Hub.
A school wants to use the K-12 Architecture Kit to track elementary students and theirparents. Which consideration about the K-12 Architecture Kit should the consultant discusswith the school?
A. It requires Experience Cloud. B. It is built on the Education Data Architecture. C. It is built on Nonprofit Success Pack.
Answer: C
Explanation: The consultant should discuss with the school that K-12 Architecture Kit is
built on Nonprofit Success Pack as a consideration about K-12 Architecture Kit when using
it to track elementary students and their parents. K-12 Architecture Kit is a product that
provides a flexible and scalable data architecture for K-12 schools to manage their student
lifecycle. K-12 Architecture Kit is built on Nonprofit Success Pack, which is a product that
provides a data architecture for nonprofit organizations to manage their constituents and
donors. K-12 Architecture Kit extends Nonprofit Success Pack by adding objects and
features such as Contacts, Accounts, Relationships, Affiliations, Attendance Events, or
Behavior Responses. The consultant should discuss with the school that K-12 Architecture
Kit is built on Nonprofit Success Pack as a consideration about K-12 Architecture Kit when
using it to track elementary students and their parents by explaining the benefits and
challenges of using Nonprofit Success Pack for a K-12 school, such as data model,
terminology, or configuration. It requires Experience Cloud, it is built on EDA, or it is built on
Admissions Connect are not considerations about K-12 Architecture Kit that the consultant
should discuss with the school when using it to track elementary students and their
Where can a customer access the open-source common sprint project code repositories?
A. Trailblazer Community B. Partner Community C. GitHub
Answer: C
Explanation: GitHub is a web-based platform that hosts open-source code repositories for
developers to collaborate on projects1. Customers can access the common sprint project
code repositories on GitHub by visiting the Salesforce.org Open Source Commons
organization page2. There, they can find various community projects stemming from
Salesforce.org Open Source Community Sprints, such as Data Generation Toolkit,
Outbound Funds Module, and Membership Schema and Benefits2. These projects are
compatible with Education Cloud and can be used to extend its functionality and
features. References:
1: What is GitHub? - GitHub Docs3
2: Salesforce.org Open Source Commons - Community Sprint Projects4
Question # 20
University Investment Services (UIS) is an internal department that manages the universityendowment through financial investments. It operates independently of the university andonly works with investment companies and financial institutions. UIS is interested in a CRMthat will track investment companies, its company Contacts. Leads, Opportunities, andActivities.Which solution should the consultant recommend?
A. Sales Cloud B. Education Data Architecture C. Financial Services Cloud
Answer: C
Explanation:
Financial Services Cloud is a Salesforce solution that is designed for the financial services
industry, including wealth and asset management, banking, and insurance1. Financial
Services Cloud provides features and functionality that are tailored to the needs of UIS, such as:
Tracking investment companies and their contacts as financial accounts and
account members2.
Managing leads, opportunities, and activities with standard Salesforce objects and
tools3.
Leveraging Einstein AI to surface insights and recommendations for investment
opportunities4.
Integrating with core financial systems and data sources using prebuilt connectors
and accelerators5.
Sales Cloud is a general-purpose CRM solution that does not have the specific features
and functionality for the financial services industry6. Education Data Architecture (EDA) is a
Salesforce solution that is designed for the education sector, including K-12 and higher
education institutions7. EDA does not have the specific features and functionality for the
7: Education Data Architecture Overview - Salesforce
Question # 21
A university is interested in using Student Success Hub and a calendar integration tool to sync student appointments with the faculty advisors' Google accounts. What should the consultant recommend?
A. A third-party app B. Salesforce Scheduler C. Einstein Activity Capture
Answer: A
Explanation:
A third-party app is the best option for syncing student appointments with the faculty
advisors’ Google accounts. Student Success Hub does not have a native calendar
integration tool that can sync with Google Calendar5. Salesforce Scheduler is a tool that
allows customers to schedule appointments with service providers, but it does not integrate
with Google Calendar either6. Einstein Activity Capture is a tool that syncs emails and
events between Salesforce and Gmail or Microsoft Exchange, but it does not work with
Student Success Hub appointments7. Therefore, a third-party app that can connect
Student Success Hub and Google Calendar is the most suitable solution. References:
7: Einstein Activity Capture Implementation Guide - Salesforce
Question # 22
A consultant needs to migrate international students' contact and address information to aSalesforce Education Data Architecture (EDA) environment with the State and CountryPicklist feature enabled.What should the consultant confirm before migrating the data?
A. Contact Multi-Addresses Enabled is checked. B. All state and country values are ISO-3166 values. C. Every contact has a state and country value.
Answer: B
Explanation:
The State and Country Picklist feature in Salesforce allows users to select states and
countries from predefined, standardized lists, instead of entering them manually into text
fields2. These picklists are based on ISO-3166 standard values, which are internationally
recognized codes for identifying countries and their subdivisions. Therefore, before
migrating the data, the consultant should confirm that all state and country values in the
source data are ISO-3166 values, otherwise they will not match the picklist values in the target environment.
Contact Multi-Addresses Enabled is a setting in EDA that allows users to store multiple
addresses for a contact, such as home, work, or mailing address. This setting does not
affect the migration of state and country values, as long as they are ISO-3166 values.
Every contact having a state and country value is not a requirement for the migration either,
as these fields are not mandatory in EDA.
References:
2: Configure State and Country Picklists - Salesforce3
: ISO 3166 - Wikipedia
: Enable Contact Multi-Addresses - Salesforce
Question # 23
A consultant is writing an Apex class to run when a new Contact is created in a Salesforceenvironment where Education Data Architecture (EDA) is in use.What should the consultant do to ensure the code executes in the order intended?
A. Write an Apex trigger to set the order of execution. B. Go to EDA Settings to set the order of execution. C. Use Table-Driven Trigger Management (TDTM) to set the order of execution.
Answer: C
Explanation: Table-Driven Trigger Management (TDTM) is a tool to manage the code in
Salesforce and control how Apex behaves5. TDTM allows the consultant to easily
rearrange the order of things via a table in the Salesforce interface (hence, the “Table-
Driven” in TDTM)6. With TDTM, the consultant can tell the Apex trigger: do X first, then Y,
then Z, without writing any code6. TDTM is part of the Education Data Architecture (EDA)
and can be accessed from EDA Settings5. References:
6: Table-Driven Trigger Management and Why it Matters8
Question # 24
The Advancement office is replacing its old CRM system with Salesforce.After creating its technology roadmap and fundraising timeline, the new Salesforceenvironment may go live during a major capital fundraising campaign.Which critical factor should the consultant identify?
A. Resource availability B. Technical complexity C. Staff cross-training D. Cost of the implementation
Answer: A
Explanation: The consultant should identify resource availability as a critical factor for the
Advancement office’s new Salesforce environment going live during a major capital
fundraising campaign. Resource availability refers to the amount and type of resources that
are needed and available for a project, such as staff, time, budget, or equipment. Resource
availability is a critical factor for the Advancement office’s new Salesforce environment
going live during a major capital fundraising campaign, because it can affect the project
scope, timeline, quality, and success. The consultant should assess and plan for resource
availability to ensure that the project can be completed and delivered without compromising
the fundraising campaign. Technical complexity, staff cross-training, and cost of the
implementation are not critical factors for the Advancement office’s new Salesforce
environment going live during a major capital fundraising campaign. References:
A primary school will implement Student Success Hub to support student needs from K-12.The school primarily needs to track students' families and communicate with the parents onissues. Which default account model should the consultant recommend?
A. Standard Account Model B. Household Account Model C. Administrative Account Model
Answer: B
Explanation:
The Household Account Model in EDA creates one account for each household and
associates multiple contacts with that account. This model is suitable for tracking students’
families and communicating with the parents on issues. The Household Account Model
also provides features such as automatic household naming, address management, and
rollup fields. The consultant should recommend this model for the primary school that will
A university needs to track details about a student's registration in an academic program orcourse of study, including information about registration dates, status, and credits earned.Which object in the Education Data Architecture (EDA) contains this type of summaryacademic data?
A. Course Offering B. Program Enrollment C. Program Plan
Answer: B
Explanation: A Program Enrollment object in EDA contains summary academic data for a
student’s registration in an academic program or course of study, such as registration
dates, status, credits earned, and GPA1. A Course Offering object represents a specific
instance of a course that is offered during a term or semester2. A Program Plan object
defines the requirements and structure of an academic program or course of
study3. References:
1: Education Data Architecture Documentation - Salesforce1
2: EDA Object Reference - Salesforce4
3: EDA Object Reference - Salesforce4
Question # 27
The School of Engineering is interested in a Salesforce email marketing tool that scoresemail activity from campaigns and mass communications, as well as individual emails sentfrom recruiters. Recruiters want the flexibility to send emails from their Outlook account orfrom Salesforce. The marketing director wants recruiters to use branded email templates.Which solution should the consultant recommend?
A. Email Studio and Salesforce Inbox B. Account Engagement and Salesforce Engage C. Account Engagement and Salesforce Inbox
Answer: A
Explanation:
Email Studio is a Salesforce email marketing tool that allows users to create, send, and
track personalized email campaigns and mass communications1. Email Studio also
provides features such as email scoring, which measures the engagement level of each
email recipient based on their actions, such as opening, clicking, or
unsubscribing2. Salesforce Inbox is a Salesforce tool that integrates email applications
such as Outlook with Salesforce, allowing users to access CRM data and features from
their email inbox3. Salesforce Inbox also enables users to send emails from their Outlook
account or from Salesforce using branded email templates4.
Account Engagement is a Salesforce tool that provides insights and recommendations for
sales reps to engage with their accounts based on AI analysis of email activity, web
activity, and CRM data5. However, Account Engagement is not an email marketing tool
that can score email activity from campaigns and mass communications. Salesforce
Engage is a Salesforce tool that allows users to create personalized email campaigns
using Marketing Cloud templates and track the responses in real time6. However,
Salesforce Engage does not integrate with Outlook or allow users to send emails from their
email inbox.
References:
1: Email Studio Overview - Salesforce
2: Email Scoring Basics - Salesforce
3: Salesforce Inbox Overview - Salesforce
4: Use Email Templates in Inbox - Salesforce
5: Account Engagement Overview - Salesforce
6: Engage Campaigns Overview - Salesforce
Question # 28
A university uses the Education Data Architecture (EDA) to manage its prospective andcurrent students. The student Contact Mailing Address fields and records are populated inSalesforce through an integration with an external system.What should the consultant recommend?
A. Disable address-related Trigger Handler records. B. Disable all EDA and custom Trigger Handler records. C. Set record-level trigger firing based on the Account record type. D. Set the Default Account Model to Administrative.
Answer: A
Explanation: The consultant should recommend to disable address-related Trigger
Handler records for the university that uses EDA to manage its prospective and current
students and has the student Contact Mailing Address fields and records populated in
Salesforce through an integration with an external system. Trigger Handler records are records that control the behavior of EDA triggers and can be disabled or enabled as
needed. Disabling address-related Trigger Handler records can help prevent duplicate or
conflicting address records from being created or updated by EDA when the student
Contact Mailing Address fields and records are populated in Salesforce through an
integration with an external system. Disabling all EDA and custom Trigger Handler records,
setting record-level trigger firing based on the Account record type, or setting the Default
Account Model to Administrative are not recommendations for the university that uses EDA
to manage its prospective and current students and has the student Contact Mailing
Address fields and records populated in Salesforce through an integration with an external
A university is interested in the Student Success Hub Tableau Accelerator. Which objectshould the consultant recommend to ensure there is data?
A. Behavior Incident B. Appointment Attendee C. Availability Topic
Answer: B
Explanation:
The Appointment Attendee object in Student Success Hub is used to track the students
and support staff who attend an appointment1. The Student Success Hub Tableau
Accelerator uses data from this object, along with other objects such as Alert, Appointment,
Case, Contact, Course Connection, Course Offering, Program Enrollment, Term, and User,
to create visualizations of student and support staff data2. The Behavior Incident object is
not part of Student Success Hub or the Tableau Accelerator. The Availability Topic object is
used to categorize the availability of support staff for appointments1, but it is not used by
the Tableau Accelerator. References:
1: EDA Object Reference - Salesforce3
2: Analyze Student Success Data with the Tableau Accelerator - Salesforce4
Question # 30
A system admin plans to load data into Salesforce in the following order. Team, Course,Course offering, and Account.What should the consultant discuss with the system admin?
A. Account is a required field for Team. B. There is a risk of account data skew. C. There is a risk of lookup data skew.
Answer: C
Explanation: There is a risk of lookup data skew when loading data into Salesforce in the
order of Team, Course, Course Offering, and Account, because the Team object has a
lookup relationship to the Account object, and many Team records may reference the same
Account record. This can cause performance issues when querying or updating the data.
Account is not a required field for Team, and there is no risk of account data skew, which
occurs when a single user owns a large number of Account records. References:
A partner wants to self-certify that its app complies with Education Data Architecture (EDA)readiness. The partner needs to certify that its solution is compatible with EDA, or if itduplicates EDA functionality, that it is properly documented and abides by conventions forkey EDA objects.What are two key objects used with EDA?Choose 2 answers.
A. Opportunity B. Affiliation C. Account D. Attribute
Answer: B,D
Explanation: Affiliation and Attribute are two key objects used with EDA. Affiliation is an
object that represents a relationship between a Contact and an Account or another
Contact. Affiliation can be used to track various types of relationships, such as student,
faculty, staff, alumni, donor, or advisor. Attribute is an object that stores additional
information about a Contact or an Applicant that is not captured by other EDA objects.
Attribute can be used to track various types of information, such as test scores, languages,
hobbies, certifications, and documents. Opportunity and Account are not key objects
specific to EDA, but rather standard Salesforce objects. References:
A law school wants a recruitment and admissions system with a multichannel marketingtool, Admission officers want an application portal they can brand. Marketers want anintegrated social listening tool.Which solution set should the consultant recommend?
A. Education Cloud, MuleSoft, Anypoint Platform, Pardot B. Education Cloud, Elevate, Experience Cloud C. Education Cloud, Experience Cloud, Marketing Cloud D. Education Cloud, Nonprofit Cloud, Marketing Cloud
Answer: C
Explanation: The consultant should recommend Education Cloud, Experience Cloud, and
Marketing Cloud as a solution set to meet the requirement of having a multichannel
marketing tool, an application portal they can brand, and an integrated social listening tool
for the law school. Education Cloud is a product that provides solutions for higher
education institutions to manage their recruitment, admissions, student success, and
advancement processes. Experience Cloud is a product that allows users to create and
manage digital experiences for customers, partners, or employees on any device or channel. Marketing Cloud is a product that allows users to create and manage
personalized and targeted marketing campaigns for customers or prospects. The
consultant can help the law school leverage Education Cloud, Experience Cloud, and
Marketing Cloud to create a branded application portal, engage with prospects across
multiple channels, and monitor social media conversations. Education Cloud, MuleSoft
Anypoint Platform, Pardot; Education Cloud, Elevate, Experience Cloud; or Education
Cloud, Nonprofit Cloud, Marketing Cloud are not solution sets that can meet the
requirement of having a multichannel marketing tool, an application portal they can brand,
and an integrated social listening tool for the law school. References:
A university plans to implement Salesforce. The project lead is drafting a communication plan and has asked the consultant to provide examples of communications to send after implementation.Which two communication examples should a consultant recommend?Choose 2 answers
A. User contest B. Post go-live recap C. Teaser email D. Project sponsor profile
Answer: A,B
Explanation: User contest and post go-live recap are two communication examples that
the consultant can recommend to send after implementation. User contest is a type of
communication that encourages users to participate in a competition or a challenge related
to using Salesforce, such as completing a certain number of tasks, earning badges on
Trailhead, or submitting feedback or ideas. User contest can help increase user
engagement, adoption, and satisfaction with Salesforce. Post go-live recap is a type of
communication that summarizes the results and outcomes of the implementation project,
such as key achievements, lessons learned, success stories, or next steps. Post go-live
recap can help celebrate the project completion, acknowledge the project team and
stakeholders, and provide guidance for future improvements. Teaser email and project
sponsor profile are two communication examples that the consultant can recommend to
An elementary school wants to implement an out-of-the-box solution to track enrollments by grade.Which solution should the consultant recommend?
A. K-12 Architecture Kit B. Nonprofit Success Pack C. Education Data Architecture D. Program Management Module
Answer: A
Explanation: The consultant should recommend K-12 Architecture Kit as an out-of-the-box
solution to track enrollments by grade for the elementary school. K-12 Architecture Kit is a
solution that extends EDA to meet the needs of K-12 schools. K-12 Architecture Kit
provides objects and features to track student information, such as grades, attendance,
and program enrollments. The consultant can help the elementary school configure and customize K-12 Architecture Kit to track enrollments by grade using features such as
Grade Enrollment or Grade Level. Nonprofit Success Pack, Education Data Architecture,
and Program Management Module are not out-of-the-box solutions to track enrollments by
The Student Services department wants a way for students and advisors to pictureacademic options more clearly and visualize degree requirements.Which two components should the consultant recommend to meet their needs?Choose 2 answers
A. Success Plans B. Path C. Pathways D. Plan Requirements
Answer: C,D
Explanation: Pathways and Plan Requirements are two components that the consultant
can recommend to meet the requirement of providing a way for students and advisors to
picture academic options more clearly and visualize degree requirements. Pathways is a
component that allows users to create and manage academic plans for students, such as
majors, minors, or certificates. Pathways can help students and advisors picture academic
options more clearly by showing the courses and requirements needed to complete an
academic plan. Plan Requirements is a component that allows users to define and group
the requirements for an academic plan, such as credits, courses, or electives. Plan
Requirements can help students and advisors visualize degree requirements by showing
the progress and status of each requirement for an academic plan. Success Plans and
Path are not components that can meet the requirement of providing a way for students
and advisors to picture academic options more clearly and visualize degree requirements.
An elementary school district has evaluated Nonprofit Success Pack and now wants toevaluate the K-12 Architecture Kit.Which action should the consultant take?
A. Install the K-12 Architecture Kit from the AppExchange. B. Start a new K-12 Architecture Kit trial. C. Make K-12 Architecture Kit record types available to profiles. D. Install the K-12 Architecture Kit from GitHub.
Answer: D
Explanation: The consultant should install the K-12 Architecture Kit from GitHub to
evaluate it for the school district. GitHub is a platform that hosts code repositories and
allows users to collaborate on software development projects. The K-12 Architecture Kit is
a solution that extends EDA to meet the needs of K-12 schools. The K-12 Architecture Kit
provides objects and features to track student information, such as grades, attendance,
and program enrollments. The K-12 Architecture Kit is not available on the AppExchange,
but rather on GitHub as an open source project that users can install and customize.
Installing the K-12 Architecture Kit from the AppExchange, starting a new K-12 Architecture
Kit trial, or making K-12 Architecture Kit record types available to profiles are not actions
that the consultant can take to evaluate it for the school district. References:
A school for continuing education needs to track program costs within its budget and related revenue streams each program brings to the school. Which Salesforce solution should the consultant consider?
A. Accounting Subledger B. Program Management Module C. Grants Management
Answer: B
Explanation: The consultant should consider Program Management Module as a
Salesforce solution to track program costs within its budget and related revenue streams
each program brings to the school for the school for continuing education. Program
Management Module is a product that allows users to manage programs, services, or
interventions for their constituents. Program Management Module can help the school for
continuing education track program costs within its budget and related revenue streams
each program brings to the school by using features such as Programs, Services, Service
Deliveries, or Service Reports. The consultant can also leverage other tools such as
reports, dashboards, or formulas to track and analyze program costs and revenue streams.
Accounting Subledger, Grants Management, or Marketing Cloud are not Salesforce
solutions that can track program costs within its budget and related revenue streams each
program brings to the school for the school for continuing education. References:
How should a consultant document risk for a customer in an Education Cloud implementation?
A. Configure an Early Alert to notify stakeholders. B. Maintain a project health dashboard. C. Recommend a Center of Excellence. D. Share Salesforce resources with the customer.
Answer: B
Explanation: The consultant should document risk for a customer in an Education Cloud
implementation by maintaining a project health dashboard. A project health dashboard is a
tool that provides a visual representation of the status and progress of a project, such as
key milestones, deliverables, issues, or risks. A project health dashboard can help the
consultant document risk for a customer in an Education Cloud implementation by
identifying and tracking potential threats or challenges that may affect the project scope,
timeline, budget, or quality, and providing mitigation strategies or contingency plans.
Configuring an Early Alert, recommending a Center of Excellence, or sharing Salesforce resources with the customer are not ways to document risk for a customer in an Education
What should a consultant recommend to a university that wants a successful Data Governance committee?
A. Create a Center of Excellence queue. B. Set up a Salesforce Adoption Dashboard. C. Refer committee members to Trailhead. D. Use RACI matrix to define member roles.
Answer: D
Explanation: The consultant should recommend to use a RACI matrix to define member
roles for a university that wants a successful Data Governance committee. A RACI matrix
is a tool that clarifies the roles and responsibilities of different stakeholders in a project or a
process, using four categories: Responsible, Accountable, Consulted, and Informed. A
RACI matrix can help the university have a successful Data Governance committee by
defining and communicating who is responsible for making decisions, who is accountable
for ensuring quality and compliance, who is consulted for providing input or feedback, and
who is informed about the outcomes or changes related to data governance. Creating a
Center of Excellence queue, setting up a Salesforce Adoption Dashboard, or referring
committee members to Trailhead are not recommendations for a university that wants a
The career center at a university plans to use Student Success Hub and is preparing toimport student data.In which order should the data be imported?
A. Course, Course Offering, Program Plan, and Affiliation records B. Account, Term, Course, and Course Offering records C. Account, Term, Program Enrollment, and Course records
Answer: C
Explanation: The data should be imported in the order of Account, Term, Program
Enrollment, and Course records for the career center that plans to use Student Success
Hub and is preparing to import student data. The order of data import is important to ensure
that the data is consistent and accurate in Salesforce and that the relationships between
the objects are maintained. The data should be imported in the order of Account, Term,
Program Enrollment, and Course records because these objects have dependencies or
lookups to each other. For example, a Program Enrollment record has a lookup to an
Account record and a Term record, and a Course record has a lookup to a Term record.
Importing the data in this order can help avoid errors or missing data. Course, Course
Offering, Program Plan, and Affiliation records or Account, Term, Course, and Course
Offering records are not correct orders of data import for the career center that plans to use
Student Success Hub and is preparing to import student data. References:
A university wants to track the Biology 101 class for next semester. The class will be heldon Tuesdays and Thursdays from 3:00-4:00 PM in Lecture Hall A. and on Wednesdays andFridays from 1:00-2:30 PM in the adjacent lab facility.Which object in Education Data Architecture (EDA) should a consultant use to meet thisrequirement?
A. Course Offering Schedule B. Time Block C. Program Enrollment
Answer: A
Explanation: The consultant should use the Course Offering Schedule object in EDA to
meet the requirement of tracking the Biology 101 class for next semester that will be held
on Tuesdays and Thursdays from 3:00-4:00 PM in Lecture Hall A and on Wednesdays and
Fridays from 1:00-2:30 PM in the adjacent lab facility for the university. The Course
Offering Schedule object is an object in EDA that allows users to store information about
when and where a course offering is held, such as day of week, start time, end time, or
location. The Course Offering Schedule object can help the consultant meet the
requirement of tracking the Biology 101 class for next semester that will be held on
Tuesdays and Thursdays from 3:00-4:00 PM in Lecture Hall A and on Wednesdays and
Fridays from 1:00-2:30 PM in the adjacent lab facility for the university by creating two
Course Offering Schedule records for the Biology 101 course offering, one for the lecture
sessions and one for the lab sessions, and specifying the day of week, start time, end time,
and location for each record. Time Block, Program Enrollment, or Course Connection are
not objects in EDA that the consultant should use to meet the requirement of tracking the
Biology 101 class for next semester that will be held on Tuesdays and Thursdays from
3:00-4:00 PM in Lecture Hall A and on Wednesdays and Fridays from 1:00-2:30 PM in the
adjacent lab facility for the university. References:
A Recruitment department wants to centralize its recruitment efforts and applicationoperations, and engage with students through social channels like WhatsApp.Which solution should the consultant recommend?
A. Slack B. Admissions Connect C. Student Success Bots
Answer: B
Explanation: The consultant should recommend Admissions Connect as a solution to
centralize its recruitment efforts and application operations, and engage with students
through social channels like WhatsApp for the Recruitment department. Admissions Connect is a product that allows users to manage the entire student recruitment and
admissions lifecycle, from prospecting to enrollment. Admissions Connect can help the
Recruitment department centralize its recruitment efforts and application operations, and
engage with students through social channels like WhatsApp by using features such as
Campaigns, Applications, Application Reviews, or OmniStudio. The consultant can also
leverage other tools such as Marketing Cloud or Social Studio to integrate Admissions
Connect with social channels like WhatsApp. Slack, Student Success Bots, or Einstein
Bots are not solutions that can centralize its recruitment efforts and application operations,
and engage with students through social channels like WhatsApp for the Recruitment
An institution is experiencing record locking and sharing performance issues in aSalesforce org with the Education Data Architecture (EDA). A consultant notices there aremore than 10,000 child records associated to a single parent record.Which object should the consultant review first?
A. Accounts B. Relationships C. Affiliations
Answer: B
Explanation: The consultant should review the Relationships object first when noticing that
there are more than 10,000 child records associated to a single parent record for the
institution that is experiencing record locking and sharing performance issues in a
Salesforce org with EDA. The Relationships object is an object in EDA that allows users to
store information about how two Contacts are related to each other, such as parent-child,
sibling, or spouse. The Relationships object can cause record locking and sharing
performance issues in a Salesforce org with EDA if there are too many child records
associated to a single parent record, such as a Contact with many Relationships or
Affiliations. The consultant should review the Relationships object first when noticing that
there are more than 10,000 child records associated to a single parent record for the
institution that is experiencing record locking and sharing performance issues in a
Salesforce org with EDA by checking if there are any data skew or ownership skew issues
and applying best practices to resolve them. Accounts or Affiliations are not objects that the
consultant should review first when noticing that there are more than 10,000 child records
associated to a single parent record for the institution that is experiencing record locking
and sharing performance issues in a Salesforce org with EDA. References:
University department staff members want to track communication efforts and attendancefor the annual commencement ceremony. They need to report on the engagement resultsof different types of communication methods (email, printed invitations, and so forth).Which of these features should the consultant recommend?
A. Campaign Member Status B. Salesforce Inbox C. Campaign Influence
Answer: A
Explanation: The consultant should recommend Campaign Member Status as a feature to
track communication efforts and attendance for the annual commencement ceremony and
report on the engagement results of different types of communication methods for the
university department staff members. Campaign Member Status is a feature that allows
users to define and track the status or response of a campaign member for a specific
campaign, such as Sent, Opened, Clicked, or Attended. Campaign Member Status can
help the university department staff members track communication efforts and attendance
for the annual commencement ceremony and report on the engagement results of different
types of communication methods by using features such as custom statuses, member
status values, or campaign reports. Salesforce Inbox, Campaign Influence, or Marketing
Cloud are not features that can track communication efforts and attendance for the annual
commencement ceremony and report on the engagement results of different types of
communication methods for the university department staff members. References:
A community college would like to use Admissions Connect and automatically admit applicants if they meet certain criteria. What should the consultant do?
A. Create a new flow. B. Activate the ApplicantCommunityHomePageController Apex class. C. Leverage the existing flow Sample: Application Auto Admit.
Answer: C
Explanation: The consultant should leverage the existing flow Sample: Application Auto
Admit to automatically admit applicants if they meet certain criteria for the community
college that would like to use Admissions Connect. A flow is a tool that allows users to
automate business processes by guiding users through screens, collecting data, or
executing actions. Sample: Application Auto Admit is an existing flow in Admissions
Connect that allows users to automatically admit applicants if they meet certain criteria,
such as GPA or test scores. The consultant can leverage the existing flow Sample:
Application Auto Admit to automatically admit applicants if they meet certain criteria for the
community college that would like to use Admissions Connect by configuring and
customizing the flow to match their admission requirements and policies. Creating a new
flow, activating the ApplicantCommunityHomePageController Apex class, or developing a
custom trigger that checks the submission deadline against the current date are not things
that the consultant should do to automatically admit applicants if they meet certain criteria
for the community college that would like to use Admissions Connect. References:
A university works with business professionals through a continuing education program.Corporate recruiters work with employers to sponsor these programs.Which object should recruiters use to track the progress of sponsorship requests?
A. Campaign B. Opportunity C. Program Plan D. Affiliation
Answer: B
Explanation: Opportunity is an object that recruiters should use to track the progress of
sponsorship requests. Opportunity is an object that represents a potential sale or revenue source for an organization, such as a donation, grant, or sponsorship. Opportunity can be
used to track various information about a sponsorship request, such as amount, stage,
probability, or close date. Campaign, Program Plan, and Affiliation are not objects that
recruiters should use to track the progress of sponsorship requests. References:
A university wants to improve student retention by developing a tool for students to engageat scale, find answers to common questions and resources, and allow students to interact with student organizations.What should a consultant recommend to meet this requirement?
A. Experience Cloud B. Pardot Engagement Studio C. Interaction Studio D. Einstein Bots
Answer: A
Explanation: Experience Cloud is a solution that the consultant can recommend to meet
the requirement of developing a tool for students to engage at scale, find answers to
common questions and resources, and allow students to interact with student
organizations. Experience Cloud is a product that allows users to create and manage
digital experiences for customers, partners, or employees on any device or channel.
Experience Cloud can help the university improve student retention by creating a student
community that provides features such as forums, articles, chat, groups, events, or
surveys. Pardot Engagement Studio, Interaction Studio, and Einstein Bots are not solutions
that can meet the requirement of developing a tool for students to engage at scale, find
answers to common questions and resources, and allow students to interact with student
The IT department at a university has asked its consultant to build a Salesforce integration strategy. Which integration consideration should the consultant outline?
A. Data element B. Salesforce license type C. Sandbox environment
Answer: A
Explanation: The consultant should outline data element as an integration consideration
when building a Salesforce integration strategy for the IT department at a university. Data
element is an integration consideration that refers to the type, format, quality, or volume of
data that will be exchanged between systems. The consultant should outline data element
as an integration consideration when building a Salesforce integration strategy for the IT
department at a university by identifying what data needs to be integrated, how it will be
transformed or mapped, how it will be validated or cleansed, or how it will be stored or
archived. Salesforce license type, sandbox environment, or security model are not
integration considerations that the consultant should outline when building a Salesforce
integration strategy for the IT department at a university. References:
A university wants a Salesforce solution that manages student applications and applicationreviewer assignments.Which solution should the consultant recommend?
A. Program Management Module B. Case Management C. Admissions Connect D. Student Success Hub
Answer: C
Explanation: Admissions Connect is a solution that the consultant can recommend to
meet the requirement of managing student applications and application reviewer
assignments. Admissions Connect is a solution that extends EDA to meet the needs of
higher education admissions and enrollment. Admissions Connect provides features such
as online application management, application review, decision delivery, and reviewer
assignments. The consultant can help the university configure and customize Admissions
Connect to support their recruitment and admissions processes. Program Management
Module, Case Management, and Student Success Hub are not solutions that can manage
student applications and application reviewer assignments. References:
The Executive Education department uses Salesforce to track sales of custom educationprograms to corporations and organizations. The department director needs to know thepipeline of custom programs.How should the consultant meet this business requirement?
A. Create custom report type. B. Use an Opportunity report. C. Set up an Affiliations report. D. Configure a list view.
Answer: B
Explanation: The consultant should use an Opportunity report to meet the business
requirement of showing the pipeline of custom programs for the Executive Education
department. An Opportunity report is a type of report that shows information about
Opportunities, such as amount, stage, probability, or close date. An Opportunity report can
help the department director know the pipeline of custom programs by showing the
distribution and performance of Opportunities by various criteria, such as program type,
account, or owner. Creating a custom report type, setting up an Affiliations report, or
configuring a list view are not ways to meet the business requirement of showing the
pipeline of custom programs for the Executive Education department. References:
A college is using Salesforce to support its recruitment and admissions processes. Thecollege will need to have an online application form, automated bot service, and onlineapplication management.Which two solutions should the consultant recommend?Choose 2 answers
A. Third-party form builder app B. Digital Engagement C. Interaction Studio D. Admissions Connect
Answer: A,D
Explanation: A third-party form builder app and Admissions Connect are two solutions that
the consultant can recommend to meet the requirement of having an online application
form, automated bot service, and online application management. A third-party form builder
app is an application that provides additional features and solutions for Salesforce. There
are many third-party form builder apps on the AppExchange that offer online form creation and submission capabilities, such as web forms, surveys, or quizzes, and capturing data
from them in Salesforce. The consultant can help the college choose an app that meets
their needs and budget. Admissions Connect is a solution that extends EDA to meet the
needs of higher education admissions and enrollment. Admissions Connect provides
features such as automated bot service, online application management, application
review, and decision delivery. Digital Engagement and Interaction Studio are not solutions
that can meet the requirement of having an online application form, automated bot service,
A school is considering leveraging Student Success Hub.Which operational requirement should the consultant confirm?
A. Einstein Bots must be enabled prior to installing Student Success Hub. B. Student Success Hub requires Education Data Architecture (EDA). C. Read, Create and Edit access to Contacts, Accounts, and Cases is required. D. Student Success Hub requires the K-12 Architecture Kit.
Answer: B
Explanation: The consultant should confirm that Student Success Hub requires Education
Data Architecture (EDA) as an operational requirement. Student Success Hub is a solution
that extends EDA to meet the needs of student services and support. Student Success Hub
provides features such as Early Alerts, Success Plans, Pathways, and Advising Events.
Student Success Hub requires EDA to be installed and configured in the Salesforce
environment before installing Student Success Hub. Einstein Bots being enabled prior to
installing Student Success Hub, Read, Create and Edit access to Contacts, Accounts, and
Cases being required, or Student Success Hub requiring the K-12 Architecture Kit are not
operational requirements that the consultant should confirm. References:
A small college plans to use Salesforce for its student services. A part-time system admin has been working with a program coordinator who has previous Salesforce experience and is eager to work on the project.What should the consultant recommend?
A. The program coordinator should be assigned the System Admin profile. B. The program coordinator's role should be on top of the role hierarchy. C. The program coordinator should be a Salesforce power user.
Answer: C
Explanation: The consultant should recommend that the program coordinator should be a
Salesforce power user for the small college that plans to use Salesforce for its student
services and has a part-time system admin who has been working with a program
coordinator who has previous Salesforce experience and is eager to work on the project. A
Salesforce power user is a user who has advanced knowledge and skills in using
Salesforce and can perform tasks such as creating reports, dashboards, or workflows. The
program coordinator should be a Salesforce power user for the small college that plans to
use Salesforce for its student services and has a part-time system admin who has been
working with a program coordinator who has previous Salesforce experience and is eager
to work on the project by leveraging their Salesforce experience and eagerness to work on
the project to support the part-time system admin and contribute to the project’s success.
The program coordinator should not be assigned the System Admin profile, the program
coordinator’s role should not be on top of the role hierarchy, or the program coordinator
should not be a Salesforce end user for the small college that plans to use Salesforce for
its student services and has a part-time system admin who has been working with a
program coordinator who has previous Salesforce experience and is eager to work on the
College advisors want assistance proactively identifying student issues as they arise.Which functionality in Student Success Hub should the consultant recommend?
A. Advising Events B. Mass Actions C. Early Alerts D. Success Plans
Answer: C
Explanation: Early Alerts is a functionality in Student Success Hub that the consultant can
recommend to meet the requirement of providing assistance to proactively identify student
issues as they arise. Early Alerts is a feature that allows users to create and manage alerts
for students who may need intervention or support, such as academic, financial, or
personal issues. Early Alerts can help college advisors proactively identify student issues
as they arise by using features such as Alert Reasons, Alert Statuses, or Alert Assignment
Rules. Advising Events, Mass Actions, and Success Plans are not functionalities in Student
Success Hub that can meet the requirement of providing assistance to proactively identify
An institution wants to consolidate efforts to track online engagement for its annual GivingDay on Facebook, Twitter, and Instagram.Which solution meets this requirement?
A. Campaign Influence B. Salesforce Inbox C. Marketing Cloud
Answer: C
Explanation: The consultant should recommend Marketing Cloud as a solution to meet the
requirement of consolidating efforts to track online engagement for its annual Giving Day
on Facebook, Twitter, and Instagram for the institution. Marketing Cloud is a product that
allows users to create and manage personalized and targeted marketing campaigns for
customers or prospects. Marketing Cloud can help the institution consolidate efforts to track online engagement for its annual Giving Day on Facebook, Twitter, and Instagram by using
features such as Social Studio, Social Listening, or Social Analytics. Campaign Influence,
Salesforce Inbox, or Pardot are not solutions that can meet the requirement of
consolidating efforts to track online engagement for its annual Giving Day on Facebook,
Twitter, and Instagram for the institution. References:
The Undergraduate Advising department plans to implement Student Success Hub andPathways in a new org. The system admin wants to use the recommended setup forexternal users.Which security setting should the consultant configure?
A. Create an Account sharing rule to provide Read access based on record type. B. Create a Program Plan sharing rule to provide Read access based on record type. C. Change the default Program Plan sharing setting to Private.
Answer: B
Explanation: The consultant should configure a security setting to create a Program Plan
sharing rule to provide Read access based on record type for the system admin who wants
to use the recommended setup for external users when implementing Student Success
Hub and Pathways in a new org for the Undergraduate Advising department. A sharing rule
is a security setting that allows users to extend sharing access to users in public groups,
roles, or territories. A Program Plan sharing rule can help the system admin provide Read
access to external users based on record type by granting access to specific Program Plan
records that are relevant or appropriate for external users, such as students or advisors.
Creating an Account sharing rule to provide Read access based on record type, changing
the default Program Plan sharing setting to Private, or creating a custom Permission Set for
external users are not security settings that the consultant should configure for the system
admin who wants to use the recommended setup for external users when implementing
Student Success Hub and Pathways in a new org for the Undergraduate Advising
Learn How to Pass the Salesforce Education Cloud Consultant Exam!
Are you a professional working in the education sector? Do you want to know how to gain more value in your career? Earn a qualification like the Salesforce Education Cloud Consultant Certification. The only education consultant certification that earns you the respect you’ve been dreaming of.
Let Salesforcexamdumps join your journey to a growing world of educational technology. The Education-Cloud-Consultant question answers introduce Education Data Architect (EDA) in the Salesforce product history.
Just like education technology, the Salesforce Education Cloud Consultant is gaining a speedy popularity. The certification is proof of a successful candidate's skills in creating and managing education solutions using the Salesforce platform.
So, when are you treading the stairs to educational excellence? Buy Education-Cloud-Consultant braindumps now to earn a fantastic discount!
The Secrets Unfold: Education-Cloud-Consultant Dumps Study Material
Many found the task of passing the Salesforce Education Cloud Consultant exam challenging. And it would be if you are not met with the right Education-Cloud-Consultant real exam questions resource. Whether you’re a beginner at Salesforce products or a pro in the educational field, these Education-Cloud-Consultant practice test is for you!
The Salesforce Education Cloud is expected to have the applied knowledge of real-world education scenarios. In our Education-Cloud-Consultant study material, we share some pretty useful tips and tactics to get ready for success in the Salesforce Education Cloud Consultant Exam. Here are some of them to prepare you in advance:
Study Tips That Do Wonders: Education-Cloud-Consultant Practice Test
Understand Your Exam Format: this is a 105-minute exam that encompasses 60 multiple-choice questions, including five unscored questions. Understand that the Education-Cloud-Consultant dumps are designed the same way.
Know Your Exam Content: 22% of your exam is consistent upon Education Cloud Configuration, 19% on Solution Designs, 18% on Domain expertise, and another 18% on Implementation strategies and best practices. Then there’s 16% for Integration and Data Management and 7% for Analytics. Knowing these is the core of your examination training. And we make sure you learn them section by section, provided you practice our Education-Cloud-Consultant question answers.
Get That Applied Knowledge: your training isn’t complete as long as you don’t learn the practical application of the skills earned. The Education-Cloud-Consultant braindumps will help you understand how the Salesforce platform works in practice.
Take Practice Tests: the Education-Cloud-Consultant practice test stimulates the actual exam scenarios. Complete as many sample questions to familiarize yourself with the Education-Cloud-Consultant real exam questions pattern.
Join a Study Group: surround yourself with like-minded people. This way, you get to discuss Education-Cloud-Consultant braindump matters with other candidates.
Stay Calm on the Exam Day: maintaining a stable mind on the exam day is crucial. Review your Education-Cloud-Consultant dumps pdf one day before the exam. Carefully read the question before solving it. To manage your time keep the hard ones for later.
The right set of resources will always lead you to your destination unsheathed. We believe Salesforcexamdumps Education-Cloud-Consultant Study Guide is a must-try.
What is the Salesforce Education-Cloud-Consultant exam, and who should consider taking it?
The Salesforce Education-Cloud-Consultant exam is a certification exam offered by Salesforce for professionals looking to demonstrate their expertise in implementing Education Cloud solutions. It's ideal for individuals working in the education sector or those involved in Salesforce implementations for educational institutions.
What is the passing score for the Education-Cloud-Consultant exam?
The passing score for the Education-Cloud-Consultant exam is typically 65%.
What is Salesforcexamdumps.com, and what services do you provide?
Salesforcexamdumps.com is a platform that offers Education-Cloud-Consultant Practice Tests to help individuals prepare for the Salesforce Education-Cloud-Consultant certification exam. We provide a comprehensive set of practice questions and resources to aid in your exam preparation.
Why should I choose Salesforcexamdumps.com for my Education-Cloud-Consultant exam preparation?
Salesforcexamdumps.com offers high-quality practice tests designed to closely mimic the actual Education-Cloud-Consultant exam. Our questions are created by experienced professionals and provide a realistic exam experience to help you succeed.
How can I access the Education-Cloud-Consultant Practice Tests on your website?
To access our Education-Cloud-Consultant Practice Tests, simply visit our website and navigate to the relevant section. You can choose from a variety of test packages and purchase the one that suits your needs.
Are the practice questions on Salesforcexamdumps.com up to date and aligned with the latest exam objectives?
Yes, our practice questions are regularly updated to ensure they align with the most current Education-Cloud-Consultant exam objectives. We strive to provide accurate and relevant content to help you prepare effectively.
What types of questions can I expect in the Education-Cloud-Consultant Practice Tests?
Our practice tests include a mix of multiple-choice questions and scenario-based questions, similar to what you'll encounter in the actual exam. This variety helps you prepare for different question formats.
Do you offer detailed explanations for the answers to the practice questions?
Yes, we provide detailed explanations for each practice question to help you understand the reasoning behind the correct answers. This is a valuable learning resource.
Can I track my progress and performance on Salesforcexamdumps.com?
Absolutely! Our platform allows you to track your progress, review your past attempts, and identify areas where you may need additional practice. This helps you focus your study efforts effectively.
Is there a money-back guarantee if I'm not satisfied with the Education-Cloud-Consultant Practice Tests?
We offer a satisfaction guarantee. If you are not satisfied with our practice tests, please refer to our refund policy on the website for more information.
Are there any special discounts or promotions available for purchasing practice test packages?
We occasionally offer special promotions and discounts on our practice test packages. Check our website regularly or subscribe to our newsletter to stay updated on any ongoing offers.
Is there a time limit for completing the Education-Cloud-Consultant Practice Tests?
Yes, our practice tests often include a time limit per section or for the entire test to simulate real exam conditions. This helps you practice time management skills.
Customers Feedback
What our clients say about Education-Cloud-Consultant Study Resources
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Apr 26, 2024
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For anyone wondering how to prepare for the Salesforce Education Cloud Consultant exam, salesforcexamdumps.com is the answer. The site's in-depth coverage of exam topics and interactive quizzes helped me secure a 90% score!
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Apr 24, 2024
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Apr 24, 2024
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Apr 23, 2024
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Apr 21, 2024
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