Salesforce Salesforce-Loyalty-Management Question Answers

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Question # 1

The Loyalty Administrator for Northern Trail Outfitters (NTO) defines Basic and Premium as the two Tiers for its Insider program. They want to define a free product sample for all members in Premium Tier. How does NTO configure tiers within the Loyalty Program to give vouchers for members in the Premium Tier? 

A. Voucher Management and Benefit Action
B. Voucher Management and Benefits Setup
C. Voucher Management; Benefits Setup (in Program console); Benefit Action to define downstream actions and FLOW - Benefit action for orchestration
D. Voucher Management; Benefits Setup (in Program console); Benefit Action to process benefits

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Question # 2

A Consultant needs to design a new tier-upgrade process for a new Loyalty Program. The custom object to store the qualified members and a batch job is identified for this process. Which two components should the Consultant select for this process? 

A. A flow to perform both tier-upgrade rule and tier-upgrade orchestration process
B. A flow to schedule and process the custom object's pending records and another flow toperform tier-upgrade orchestration process
C. A flow to perform the tier-upgrade rule and another flow to perform the tier-upgrade orchestration process
D. A data-processing-engine (DPE) to identify the qualified members

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Question # 3

For the integration of Loyalty Management and Service Cloud, which two methods should a Technical Consultant use for associating a Loyalty Program Member with a Case? 

A. Add the loyalty Program Members' related list on the Case page layout
B. Add the 'Create Case' action on the Loyalty Program Member page layout
C. Add the 'Associate Program Member' action on Case page layout
D. Add the 'Cases' related list on the Loyalty Program Member page layout

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Question # 4

A hotel group has implemented a Loyalty Member Portal for its program members, but some members are experiencing issues accessing their Loyalty Program-specific records on the portal. What should an Administrator do to ensure the Loyalty members can access Loyalty record information when using the portal? 

A. Using Experience Cloud sharing sets, specify Account as the object of your sharing set
B. Ensure the Allow using standard external profiles for self-registration, user creation, andlogin' is enabled
C. In the Partner Account record, 'Enable Customer User" on the Contact associated
D. For the Loyalty Member, 'Enable Customer User' on the Contact or "Enable PartnerUser' on the Account
E. Ensure the 'Allow using customer profiles for self-registration, user creation, and login' isenabled

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Question # 5

A Loyalty Manager would like to set up an email-send process in SalesforceMarketing Cloud (SMC) that needs to inform the member via email immediatelyonce a tier change has been applied. The company is using Marketing CloudConnect. A solution was proposed to draft a design using a journey process to send the notification email and a new custom object named "Member TierUpdate_ c" that stores the members that are qualified for a tier upgrade. Which data source options within the journey should a Consultant use to fulfillthis design? 

A. "Salesforce Data" as the Entry Source, "Loyalty ProgramMember" object asthedatasource
B. "Salesforce Data" as the Entry Source, "Contact" object as the data-source
C. "Data-Extension" as the Entry Source, "LoyaltyProgramTier"
D. "Salesforce Data" as the Entry Source, "LoyaltyMember Tier"

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Question # 6

An Administrator uses Analytics for Loyalty to develop an InApp-Dashboard showing top and bottom agent performers on the Loyalty call center. Which dashboard readily available through the Analytics Studio tool can be used to track agents' performance based on the number of members assisted, customer satisfaction scores, and modifications? 

A. Program Manager Home Dashboard
B. Member Services Manager Home Dashboard
C. Team Performance Dashboard
D. Loyalty Member Services Dashboard

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Question # 7

A company has recently rolled out a Loyalty Program in the production environment in the Monitor Workflow Services from Setup,the SystemAdministrator noticed that all theLoyalty automations that have Data ProcessingEngine actions are failing, but the rest of the loyalty automations are working correctly. What is the root cause of this? 

A. The Default Workflow User is missing the Data Pipelines Base User permission setlicense
B. The Default Workflow User is missing the CLAAnalytics Base User permission setlicense
C. The Default Workflow User is missing the Loyalty Management permission set license
D. The Default Workflow User is missing the CLAAnalytics Base User permission setlicense

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Question # 8

Universal Containers has created a new Loyalty Member Portal for a second Loyalty Program that they have recently launched. A member of the first program has enrolled in the second program and has decided to use the same login for both Loyalty Member Portals. The user cannot access the new Loyalty Member Portal. How can the Loyalty Administrator verify why the user cannot access the second Loyalty Member Portal? 

A. Through Workspaces, check if the user profile has access to the new portal.
B. Check if the user has been assigned the Sharing Set for the Second Loyalty MemberPortal.
C. Create a new user and new profile for the member.

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Question # 9

A retailer of sports clothing and accessories is currently looking to roll out a Loyalty Program for its customers and sets up a Loyalty Program using Salesforce Loyalty Management. The retailer has decided to implement four-tier groups that will be associated with the program. What are the three necessary attributes that need to be defined when setting up tier groups? 

A. Qualifying period
B. Fixed Tier Model
C. Tier Period
D. Tier Model
E. Non-Qualifying Period

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Question # 10

A company has an existing Loyalty Program. The Salesforce Administrator has been asked to automate the current redemption process for non-qualifying points based on the products, regions, available dates and tiers. What task does the Administrator need to complete first to implement a decision table for the redemption process? 

A. Create a decision table with input & output values
B. Create a flow to confirm members have points to redeem
C. Set the "Is Redeemable" flag on the Loyalty Program Currency
D. Create an object with fields for storing redemption details

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• ●  Strategies and Design 16%
• ●  Loyalty Program and Process Configuration 54%
• ●  Integration 20%
• ●  On-Going Loyalty Management 10%

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