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Salesforce Salesforce-Loyalty-Management Sample Questions

Question # 1

A hotel group has implemented a Loyalty Member Portal for its program members, butsome members are experiencing issues accessing their Loyalty Program-specific recordson the portal.What should an Administrator do to ensure the Loyalty members can access Loyalty recordinformation when using the portal?

A. Using Experience Cloud sharing sets, specify Account as the object of your sharing set
B. Ensure the Allow using standard external profiles for self-registration, user creation, andlogin' is enabled
C. In the Partner Account record, 'Enable Customer User" on the Contact associated
D. For the Loyalty Member, 'Enable Customer User' on the Contact or "Enable PartnerUser' on the Account
E. Ensure the 'Allow using customer profiles for self-registration, user creation, and login' isenabled

Question # 2

A Loyalty Manager would like to set up an email-send process in SalesforceMarketingCloud (SMC) that needs to inform the member via email immediatelyonce a tier changehas been applied. The company is using Marketing CloudConnect.A solution was proposed to draft a design using a journey process to send thenotification email and a new custom object named "Member TierUpdate_ c" thatstores the members that are qualified for a tier upgrade.Which data source options within the journey should a Consultant use to fulfillthis design?

A. "Salesforce Data" as the Entry Source, "Loyalty ProgramMember" object asthedatasource
B. "Salesforce Data" as the Entry Source, "Contact" object as the data-source
C. "Data-Extension" as the Entry Source, "LoyaltyProgramTier"
D. "Salesforce Data" as the Entry Source, "LoyaltyMember Tier"

Question # 3

An Administrator uses Analytics for Loyalty to develop an InApp-Dashboard showing topand bottom agent performers on the Loyalty call center.Which dashboard readily available through the Analytics Studio tool can be used to trackagents' performance based on the number of members assisted, customer satisfactionscores, and modifications?

A. Program Manager Home Dashboard
B. Member Services Manager Home Dashboard
C. Team Performance Dashboard
D. Loyalty Member Services Dashboard

Question # 4

A company has recently rolled out a Loyalty Program in the production environment in theMonitor Workflow Services from Setup,the SystemAdministrator noticed that all theLoyaltyautomations that have Data ProcessingEngine actions are failing, but the rest of the loyaltyautomations are working correctly.What is the root cause of this?

A. The Default Workflow User is missing the Data Pipelines Base User permission setlicense
B. The Default Workflow User is missing the CLAAnalytics Base User permission setlicense
C. The Default Workflow User is missing the Loyalty Management permission set license
D. The Default Workflow User is missing the CLAAnalytics Base User permission setlicense

Question # 5

Universal Containers has created a new Loyalty Member Portal for a second LoyaltyProgram that they have recently launched. A member of the first program has enrolled inthe second program and has decided to use the same login for both Loyalty MemberPortals. The user cannot access the new Loyalty Member Portal.How can the Loyalty Administrator verify why the user cannot access the second LoyaltyMember Portal?

A. Through Workspaces, check if the user profile has access to the new portal.
B. Check if the user has been assigned the Sharing Set for the Second Loyalty MemberPortal.
C. Create a new user and new profile for the member.

Question # 6

A retailer of sports clothing and accessories is currently looking to roll out a LoyaltyProgram for its customers and sets up aLoyalty Program using Salesforce Loyalty Management. The retailer has decided to implement four-tier groups that will be associated with the program.What are the three necessary attributes that need to be defined when setting up tiergroups?

A. Qualifying period
B. Fixed Tier Model
C. Tier Period
D. Tier Model
E. Non-Qualifying Period

Question # 7

A company has an existing Loyalty Program. The Salesforce Administrator has been askedto automate the current redemption process for non-qualifying points based on theproducts, regions, available dates and tiers. What task does the Administrator need tocomplete first to implement a decision table for the redemption process?

A. Create a decision table with input & output values
B. Create a flow to confirm members have points to redeem
C. Set the "Is Redeemable" flag on the Loyalty Program Currency
D. Create an object with fields for storing redemption details

Question # 8

The Management team at Cloud Kicks is required to analyze what earning activities areavailable in the Loyalty Program. What type of user access does the Management Teamneed to have this information visible in the reports?

A. Read, Edit access on Journal Type, Loyalty Member Promotions, and Loyalty MemberBenefits Objects
B. Read. Create access on Journal Type, Loyalty Member Currencies, and PartnerProducts Objects
C. Read, View access on Journal Type, Partner Products, and Loyalty Ledgers Objects
D. Read, View All access on Journal Type, Journal Subtype, and Transaction JournalObjects

Question # 9

Which set of features should a Consultant check before setting up expanded partnermanagement?

A. Growth license, PostPaid Billing Type, Partner Ledgers, Partner Conversion Factor forCurrencies
B. Growth license, Prepaid Billing Type, Partner Transactions, Partner Conversion FactorO for Currencies
C. Advanced license, PostPaid Billing Type, Partner Ledgers, Partner Conversion Factorfor Currencies
D. Advanced license, Partner Ledgers, Partner Transactions, Billing Type

Question # 10

What is the recommended approach to creating a large multi-country, multi-currency, andtier-dependent Redemption Catalogue?

A. Create a Decision Tree using Flows with a leaf for every combination
B. Create a Loyalty Process with different rules to manage every combination
C. Create a Decision Table and define the Redemption Catalogue as business rules.
D. Create an Apex Class and implement a Redemption Catalogue engine.

Question # 11

Universal Containers (UC) has a Loyalty Program with a Loyalty Member Portalimplemented using the Loyalty Experience Cloud template. UC is planning tolaunch a newLoyalty Program and wants to retain the same design and functionalities of the existingLoyalty Member Portal.Which two steps should UC consider during the implementation of the new LoyaltyProgram?

A. Assign the existing Loyalty Member Portal to the new Loyalty Program too.
B. Use existing Experience Cloud components to handle the same design andfunctionalities.
C. Create new Experience Cloud Components for the new Loyalty Member Portal.
D. Create a new Loyalty Member Portal and assign it to the new Loyalty Program.

Question # 12

An administrator need to analyze the performanceof the Loyalty Program.What Loyalty Analyze permission does a System Administrator need to set up acustomized?

A. Loyalty Analytics User
B. CRM Analytics User
C. CLAAnalytics base admin
D. Data pipeline user

Question # 13

When implementing Analytics for Loyalty, what are the three steps to turn on analytics anddashboards?

A. Assign Analytics for Loyalty User Permissions.
B. Create standard Salesforce reports and dashboard
C. Schedule dataflow for the analytics
D. Create an App using existing templates
E. Install CRM Analytics package

Question # 14

A company has recently rolled out a Loyalty Program with three tiers. The lowest tier isSilver, and the highest tier is Platinum. The company decided to offer Platinum membersexclusive access to VIP events.How should an Administrator configure the Loyalty Program for Platinum members?

A. Set up Members "Exclusive Access to VIP Events" as a Voucher
B. Set up Members "Exclusive Access to VIP Events" as a Member Promotion
C. Set up Members "Exclusive Access to VIP Events" as a Transaction Journal
D. Set up Members "Exclusive Access to VIP Events" as a Loyalty Tier Benefit

Question # 15

A new segment in Customer Data Platform (CDP) will be used for sending notificationemails to members with the following requirements: - The mail is senton the first day of the month to the members that will have their membership expire at theend of the same month, starting from the 1st of April to 30th of June- member's expiry-date are standardized to the last day of the month.Which two configuration options below should be used for the new segment to fulfill thissegmentation requirement?

A. In "Segment Property", set "Publish Schedule" to "Don't Refresh".
B. In the Segmentation Rule, Use "LoyaltyProgramMember" as the Direct object, >Operator: "This Month" for the "Membership Expiry Date" attribute.
C. In the Segmentation Rule, Use "LoyaltyProgramMember" as the Direct object, >Operator: "Next Number of days" = 30 for the "Membership Expiry Date" attribute.
D. In "Segment Property," set "Publish Schedule" to "24 hours" and the appropriate "StartDate" and "End Date

Question # 16

Ursa Major Solar has recently rolled out its Loyalty Program. The customer support agentsneed access to Loyalty Program Member's information. The System Administrator at UrsaMajor Solar has placed the Loyalty Members Profile Cards on the Lightning Record Page,and all access is granted; however, it is still not visible on the page.What setting is missing and preventing the visibility of the pages?

A. Setup the Member Summary Embedded Dashboard
B. Setup the Member Preferences Embedded Dashboard
C. Setup the Loyalty Program as Primary
D. Setup the Member NPS Dashboard

Question # 17

Northern Trail Outfitters, wants to implement its new Loyalty Program. The Chief MarketingOfficer wants to offer the following benefits to customers:• Award points to the customer that can be redeemed for products in the store• Gamify customers that spend the most to receive exclusive benefits.What three elements should the Administrator configure?

A. Set up one qualifying currency and a non-qualifying currency
B. Set up one qualifying currency
C. Set up a tier system based on a cumulative spending value
D. Set up vouchers for specific products
E. Set up promotions

Question # 18

How should a Loyalty Management consultant integrate Marketing Cloud withLoyaltyManagement in order to create journeys for promotions?

A. Use Marketing Cloud Server-Side JavaScript
B. Use Custom Apex code via a middleware ETL tool
C. Use Salesforce Customer Data Platform
D. Use Marketing Cloud Connect

Question # 19

A Consultant was tasked with setting up the connection between Salesforce LoyaltyManagement and Marketing Cloud. The Consultant created a new user account inMarketing CloudWhich two items on the Marketing Cloud user account should the Consultant configure toenable the user account to successfully connect with Salesforce Loyalty Management?

A. User account must exist within the Loyalty Management org
B. Grant access to the correct business unit
C. Assign the permission set to the user account
D. API access

Question # 20

A loyalty Program would like to set up a new process where a push notification or email willbe sent to the client immediately after a voucher is added to their member account withinSalesforce Marketing Cloud.The notification message will require the “first name” and the “membership number” topersonalize the message and, a custom object named“voucherissued” with the necessary data attributes.Which option for the entry event should be selected as the preferred implementationapproach that can meet the requirements with the least amount of development effort?A)

A. Option A
B. Option B
C. Option C
D. Option D

Question # 21

Universal Containers (UC) plans to implement Salesforce Loyalty Management for a newLoyalty program; however, its operations team remains skeptical about the Loyaltysolutions, such as rules, processes, and benefit types.Which option should UC consider when planning its implementation to ensure staff ishelping to boost adoption and engagement?

A. Describe the initiative to the Chief Marketing Officer team for their approval
B. Define a strategy led by marketing and involving the finance team.
C. Define a strategy led by marketing and involving the analytics team.
D. Define a company-wide initiative, including an operations team.

Question # 22

The VP of Loyalty Technology at ABC Corp. wants to launch a new Loyaltyprogram with minimal development time. However, its current Loyalty enginerequires several complex system integrations with its marketing and customerservice platforms. A Technical Consultant is brought in to assess the company'sbusiness requirements and recommend a feasible solution to deliver the desiredLoyalty program for its customers. Which two seamless integrations within the Salesforce ecosystem, doesSalesforce Loyalty Management offer that can be easily enabled by the TechnicalConsultant to meet the customer's business requirement?

A. Salesforce Service Cloud
B. Third-party Customer Data Platform (CDP)
C. Supplier and Partner Ecosystem
D. Salesforce Marketing Cloud

Question # 23

What two ways could an Administrator configure a Promotion to target a specificaudience?

A. This functionality does not exist in Salesforce Loyalty Management.
B. Create a campaign for a promotion. Create member segments in a third-partytool.Associate the members to campaigns via Campaign Members.
C. Create a segment in the Salesforce Customer Data Platform and associatethe segmentto the promotion
D. Link a promotion to a campaign and associate a segment to the campaign

Question # 24

Northern Trail, outfitters (NTO) needs to process tier assessment rules on its member’sanniversarydate NTO wants to set up a Data Process Engine that transforms the data thatis available in Salesforce and writes back the transformation results as new or updatedrecords.Which Kind of permission Set is required to enable the Data Processing Engine definitions?

A. CLAAnalytics Base Admin
B. Data Pipelines Base User
C. Rule Engine Designer
D. Loyalty Analytics admin

Question # 25

Northern Trail, outfitters (NTO) needs to process tier assessment rules on its member’sanniversarydate NTO wants to set up a Data Process Engine that transforms the data thatis available in Salesforce and writes back the transformation results as new or updatedrecords.Which Kind of permission Set is required to enable the Data Processing Engine definitions?

A. CLAAnalytics Base Admin
B. Data Pipelines Base User
C. Rule Engine Designer
D. Loyalty Analytics admin

Question # 26

A Loyalty member has achieved enough points for Gold tier status; however, the memberreports some benefits are missing.What should the Administratordo to troubleshoot and correct the error?

A. Confirm the member is assign to the correct tier and that tier has benefits
B. Adjust points on the member record to trigger member benefits actions
C. Confirm the program and member are in an active status
D. Issue a promotion to the member of the mission benefits

Question # 27

A company has an existing Loyalty Program, and the marketing team wants to startawarding 10% discounts and 100 points to new members upon sign-up.What does the Program Administrator need to do for a new member to earn thispromotion?

A. Create a record triggered flow using Journal Type, Journal SubType, TransactionJournal, and Process O Member Benefit Action
B. Create a record triggered flow using Journal Type. Journal SubType, TransactionJournal. Credit Points action and Issue Voucher action
C. Create an autolaunched flow using Transaction Journal, Loyalty Ledger,and Get LoyaltyPromotions forTransactions
D. Create an autolaunched flow using Journal Type. Journal SubType, TransactionJournal, Credit Points ° action, and Issue Voucher action

Question # 28

Northern Trail Outfitters (NTO) has launched a new promotion, which gives a hat and a pairof gloves to each member of the Loyalty Program that bought a coat in winter. However,winter has arrived, and the reports are missing information about the voucher definition ofhat and gloves associated with any existing voucher and have found that there aretransactions that contain the coat product.Which two options should the Loyalty Administrator review to verify why the promotionvouchers associated with the members who have bought coats are missing?

A. That the promotion has been created with the characteristics, correct dates, and theassociated Voucher Definition.
B. That the promotion has specified the Current Liability Amount.
C. That the flow is active and has been created to apply the promotion.
D. That the member is a campaign member of the promotion campaign.

Question # 29

The Loyalty Administrator for Northern Trail Outfitters (NTO) Insider program defines tiergroups - Status Tier Group with a Fixed Model and Period of one year. The three tiers aredefined - Silver (base), Gold (next tier), and Platinum (the highest tier).Qualifying Points reset date is set at December 31,2022, with a frequency of one year Extend Expiration for this tier group is Qualifying Points Reset Date.A member joins NTO Insider in the Silver tier and, after a year of engagement, getsupgraded to the Gold tier on March 16, 2023.Which date would be the new Expiry date for this member after the tier is upgraded toGold?

A. December 31. 2023
B. March 16,2024
C. December 31,2024
D. March 31, 2024

Question # 30

What are the three steps required to complete integration between Loyalty and B2CCommerce Cloud when using the reference cartridge?

A. Configure Loyalty Program preferences for B2C Commerce Site
B. Install Loyalty Management for B2C Commerce Package
C. Configure connected app named B2C Loyalty Connector
D. Configure connected app named B2C Commerce Loyalty Connector
E. Add Loyalty Management for Commerce Cartridge

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Salesforce Salesforce-Loyalty-Management Frequently Asked Questions

What is Salesforce Loyalty Management?
Salesforce Loyalty Management is a comprehensive solution designed to help businesses build and manage customer loyalty programs effectively. It enables organizations to engage with their customers, reward them for their loyalty, and drive customer retention. For more details, you can refer to the official Salesforce Loyalty Management documentation.
Who should consider taking the Salesforce Loyalty Management exam?
The Salesforce Loyalty Management exam is intended for professionals who work with Salesforce's Loyalty Management solution, including administrators, developers, and consultants. It's ideal for individuals looking to validate their expertise in implementing and managing loyalty programs.
What are the prerequisites for this certification?
To earn the Salesforce Loyalty Management certification, it's recommended that you have a foundational understanding of Salesforce and its ecosystem. There are no specific prerequisites, but hands-on experience with Salesforce Loyalty Management can be beneficial.
What is the format of the exam (number of questions, duration, passing score)?
The Salesforce Loyalty Management exam typically consists of multiple-choice questions. The exact number of questions and passing score may vary, so it's best to check the official Salesforce Certification Exam Guide for up-to-date information.
Can I retake the exam if I don't pass it on my first attempt?
Yes, you can retake the exam if you don't pass it on your first attempt. Salesforce allows candidates to retake certification exams with certain restrictions. Refer to the Salesforce Certification Retake Policy for details.
Are there any study resources available for exam preparation?
Salesforce provides a range of study resources, including official documentation, Trailhead modules, and practice exams. Explore the Certification resources for comprehensive study materials.
Are there any discounts or promotions available for Salesforce certifications?
Salesforce occasionally offers discounts and promotions on certification exams.
Can I find sample questions or practice exams to prepare for the test?
Yes, you can access sample questions and practice exams on the Salesforce-Loyalty-Management Certification Exams page.
What are the benefits of earning the Salesforce Loyalty Management certification?
Earning the Salesforce Loyalty Management certification demonstrates your expertise in loyalty program management, which can lead to career advancement and job opportunities in the Salesforce ecosystem. It also validates your skills to potential employers and clients.
Why should I use for my Salesforce Loyalty Management exam preparation? is designed to offer a realistic exam experience. Our practice tests are created by experts and closely mimic the actual exam format, ensuring you are well-prepared for the real certification test.
Are the practice tests on up-to-date with the latest exam content?
Yes, we regularly update our practice tests to align with the latest Salesforce Loyalty Management exam content and objectives. You can trust that our materials reflect the most current certification requirements.
How can I get in touch with your support team if I have questions or encounter issues?
You can reach our dedicated support team by visiting the "Contact Us" section on our website. We are here to assist you with any inquiries or concerns you may have.
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