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Salesforce Sales-Cloud-Consultant Sample Questions

Question # 1

Cloud Kicks (CK) has acquired a competitor that also uses Sales Cloud. They have manyof the same customers and prospects. The CEO of CK wants the consultant to work withsenior managers to document use cases and determine a project plan for everyone whowill be on the CK org.Which action should the consultant recommend?

A. Hold a kickoff meeting with the CK stakeholders.
B. Conduct discovery sessions and document existing business practices for each company.
C. Export the data from the competitor's system and merge it into Ck’s org.


Question # 2

Some of the large accounts at Northern Trail Outfitters have many contacts. Sales repswant to see how these contacts relate to each other and understand the reporting structure.Which feature should the consultant recommend to meet this requirement?

A. Contact Hierarchy
B. Contacts to Multiple Accounts
C. Contact Roles


Question # 3

When addressing challenges within Cloud Kicks' Sales Cloud project, which approachshould a consultant prioritize to extend declarativedevelopment effectively?

A. Prioritize standard Salesforce features to manage costs while ensuring project success.
B. Assess project requirements to decide if custom development or third-party apps areneeded, considering budget and resources,
C. Opt for custom development, weighing long-term scalability and maintenance againstquick solutions.


Question # 4

What are two considerations for enabling multiple currencies at Cloud Kicks? Choose 2answers

A. The primary currency is automatically displayed in parentheses when using multicurrency.
B. Accounts, Opportunities, Leads, Cases, and Opportunity Product Schedules supportmulti-currency reporting.
C. When multi-currency is enabled, changes to exchange rates update the convertedamount on all records except closed opportunities.
D. The multi-currency enablement process is irreversible.


Question # 5

Cloud Kicks rolled out Sales Cloud recently. The VP of sales wants to display a view ofinternal and external data on the lifetime spend for each account on the Salesforce account detail page.Which option should a consultant recommend to meet this requirement?

A. Salesforce Data Pipelines
B. Einstein Discovery
C. Sales Engagement


Question # 6

Cloud Kicks has configured Einstein Activity Capture (EAC) for email and is waiting todeploy it. In the meantime, a consultant is preparing training to help end users get up tospeed on the product.Which two points should the consultant include in the training information?Choose 2 answers

A. Users can choose to show emails added via EAC in the Related Lists activities view.
B. Users must connect an email account to Salesforce and agree to terms before they can send emails in Lightning.
C. Users can set their Excluded Addresses list which takes priority over the global Excluded Addresses list.
D. Users can share individual emails or make them private.


Question # 7

Cloud Kicks manages prospects for lead generation in a marketing application.To ensure data quality, which prospects should the consultant migrate from the marketingapplication to lead records?

A. All prospects
B. Contacted prospects
C. Qualified prospects


Question # 8

Cloud Kicks wants to assign territories in bulk to Opportunities. What should the consultant do to meet the requirement?

A. Update Opportunity sales team with territory assignments.
B. Schedule auto-assignment rules in the territory model.
C. Run the filter-based Opportunity territory assignment.


Question # 9

Cloud Kicks (CK), a large global organization, is rolling out a complex Salesforce Releaseto its staff located in offices around the world,Which approach should the consultant recommend that CK use for training this audience?

A. Leverage Trailhead and documentation.
B. Conduct Train-the-trainer sessions,
C. Configure In-App Guidance.


Question # 10

Cloud Kicks has a Web-to-Lead form on its website. Following an update to the form to addnew picklist values, some leads are routing to thedefault lead owner.What should the consultant validate when troubleshooting the issue?

A. The picklist values are part of Lead assignment rule criteria.
B. A new web-to-lead form needs to be created to reflect the new picklist values.
C. Picklist values are included in only one rule entry.


Question # 11

Cloud Kicks has purchased a list of prospects and wants sales reps to contact andmeasure the return on investment (ROI) of the purchased list.Which solution should the consultant recommend?

A. Import the list as new Leads and update the Lead Source to “Purchased Lead”.
B. Import the prospects as Contacts and assign them to Accounts.
C. Import the list as new Leads and map the Campaign during import.


Question # 12

Sales leadership at Universal Containers is concerned that sales reps are negotiating deals with contacts without the authority to make a decision, resulting in lost deals. What should the consultant recommend to resolve the issue?

A. Allow sales reps to mark the contact on each opportunity as “Primary” to indicate the decision maker.
B. Require sales reps to add the stakeholder as the decision maker on each opportunity before the rep can progress the stage.
C. Enable Opportunity Teams so sales reps can track the decision maker for each opportunity.


Question # 13

Cloud Kicks (CK) has customers who are often involved with more than one company. CKwants to track these contacts on associated accountswithout creating duplicate Contact records.What should a consultant consider when enabling the Set Up Contacts to MultipleAccounts feature?

A. Create a junction object to link Accounts and Contacts.
B. Designate a default account as the Contact's primary account.
C. Add account relationships from the Contact record.


Question # 14

Which prerequisite should the consultant consider before enabling Opportunity Splits?

A. Ensure open opportunities are owned by active users.
B. Enable Opportunity Teams and confirm the owner is a team member.
C. Add customized split types to opportunities.


Question # 15

During the last requirements meeting, Cloud Kicks team members said they will be attending a conference next week.What should a consultant do in response to this news?

A. Use the downtime to develop User Acceptance Testing (UAT) scripts.
B. Ask the client to sign off on requirements and start the Build phase.
C. Update the project plan and communicate it to stakeholders.


Question # 16

Universal Containers (UC) deployed Sales Cloud 3 months ago to the North Americansales teams. One of the reasons UC selected Sales Cloud isits mobile support which provides flexibility for sales reps.How should the consultant assure UC's management that Sales Cloud is beingsuccessfully adopted on mobile devices?

A. Download the Login History report and filter by device type.
B. Review the user profiles for mobile device permissions.
C. Report on the opportunity records created on a mobile device.


Question # 17

A consultant has been tasked with analyzing the way sates reps use Salesforce to work a deal from inception to close, and then presenting this information to management. What should the consultant utilize to present the information?

A. Sales Architecture Map
B. Business Process Map
C. System Landscape Diagram
D. Entity Relationship Diagram


Question # 18

Cloud Kicks has recently hired a new inside sales team. Management wants to ensure thatsteps in the sales process are clear and adhered to bythe team. Each step must have clear guidelines, support materials, and coaching tips.What should the consultant recommend to support the new sales team and management?

A. Create Validation Rules on the Opportunity Stage field.
B. Create a flow paired to each of the Opportunity stages.
C. Create a Path on the Opportunity object.


Question # 19

Cloud Kicks (CK) has requested a Statement of Work (SOW) that clearly details who willtrain users on new features and how the training will be delivered.Which section of a SOW should the consultant discuss with CK to meet the requirement?

A. Scope
B. Background
C. Terms and Conditions


Question # 20

Cloud Kicks recently launched Sales Cloud, Admins need to know the pages with the highest traffic.Which option should a consultant recommend to meet this requirement?

A. Install the Salesforce Adoption Dashboards package from AppExchange.
B. Create a custom report based on Lightning Exit By Page Metrics.
C. Create a custom report based on Lightning Usage By Browser Metrics.


Question # 21

As part of a Sales Territories implementation, Cloud Kicks wants the user to manually search for a territory in an active territory model and assign it to opportunities. Which approach should the consultant recommend to meet this requirement?

A. Enable sharing access to the Account to assign any active territory to opportunities.
B. Use default Sales Territories to assign any active territory to the opportunity,
C. Update the profile with the Manage Territory permission.


Question # 22

During end-to-end testing, users report that a key business process is missing a step.What should a consultant do first to resolve the issue?

A. Work with key stakeholders to determine if a change to the requirements is necessary to go-live.
B. Revise the test scripts and ask users to repeat the testing.
C. Change the solution to meet the needs of the users and update the training materials.


Question # 23

The project at Universal Containers is almost finished and now it is time to test the changesand updates that have been made before go-live.Partial and Full sandboxes are unavailable.Where should the consultant recommend testing be conducted?

A. Create a new Developer Edition org and populate it with data.
B. Create test accounts and opportunities in a new Trailhead Playground org.
C. Create a new Developer sandbox and populate it with data.


Question # 24

The admin at Universal Containers has been getting complaints from sales reps aboutduplicate leads within Sales Cloud. The admin has alreadyset up a Matching Rule for Leads.What should the consultant recommend to resolve the issue?

A. Change the criteria for the standard Lead Matching Rule.
B. Confirm the standard Lead Matching Rule is deactivated.
C. Confirm the custom Lead Matching Rule is activated.


Question # 25

Universal Containers (UC) hired a consulting company to implement Sales Cloud. This willbe the third CRM application UC has used in the past 5 years. Employees have failed toadopt the previous two applications.Which step should be part of UC's plan to help drive adoption of Sales Cloud?

A. Identify change management champions.
B. Implement User Acceptance Testing (UAT).
C. Revoke user access to legacy systems.


Question # 26

The Cloud Kicks marketing team purchased a marketing automation tool and is implementing a lead qualification process. The sales director provided key attributes and activity history of the ideal lead. What should the consultant do to help marketing improve the process?

A. Create reports based on the sales metrics provided in the marketing automation tool and train marketing users to identify and qualify leads.
B. Develop the Lead score and grade in the marketing automation tool to automatically determine when a lead should become qualified.
C. Set up the marketing automation tool to send prospects to the sales director and ask sales reps to assist in the qualification process.


Question # 27

A consultant is preparing to release an updated version of a sales process they have been working on for an existing Sales Cloud client. Which action should the consultant take first to ensure a smooth rollout for the sales team?

A. Conduct a series of informational sessions with the sales team to explain the benefits ofthe new sales process and address common questions in an online FAQ.
B. Implement a program to incentivize users and publicly reward early adopters to motivateothers and create a sense of competition within the sales team.
C. Create a plan for implementation, drive awareness with the sales team, design trainingand coaching programs, update and document workflows, and measure success.


Question # 28

Cloud Kicks (CK) recently implemented Einstein Opportunity Scoring in its production org. CK is using the Amount field in its Opportunity Scoring model. What will a user without access to the Amount field on the Opportunity object observe

A. The Amount field will display an error in the contributing factors section.
B. The Opportunity Score field and the Amount field will be hidden for that user.
C. The Amount field will be hidden from the contributing factors section.


Question # 29

Sales reps at Universal Containers receive leads that are generated from various channels.Lead quality varies greatly. Sales managers want thesales reps to focus on the leads most likely to result in a sale.What should the consultant recommend to meet this requirement?

A. implement a lead scoring strategy.
B. Create list views to filter on each lead source.
C. Implement lead assignment rules.


Question # 30

Universal Containers uses Sales Territories and is working with a consultant to reassign Accounts into new territories.Which attribute of Sales Territories should the consultant consider when developing the new territory model?

A. The system administrator profile is required to run territory planning reports.
B. A model must be activated in order to view reassigned accounts.
C. All Account assignment rules should be run when the model state is set to Planning.


Question # 31

The leadership team at Cloud Kicks wants to improve the rate of user adoption of Sales Cloud.Which option should the consultant recommend?

A. Add Approval processes to enforce data standards.
B. Conduct a requirements workshop to gather user stories.
C. Use a collaboration tool to gather feedback from users.


Question # 32

Cloud Kicks (CK) is planning to use Person Accounts to maintain information on its retail customers. CK likes to track connections among customers to capture household relationships, referrals, and so on. One customer can have many relationships. What should a consultant consider when implementing Person Accounts and supportingmany relationships between customers in Salesforce?

A. Use Contacts for retail customers and use Accounts to maintain relationships.
B. Enable Contacts to Multiple Accounts to create indirect relationships between two or more Person Accounts.
C. Create a custom field to establish relationship and create files among Person Accounts.


Question # 33

Cloud Kicks is utilizing Advanced Currency Management. The sales director submitted arequest to display the total amount of all the open opportunities related to the account onthe Account page layout.How should the consultant implement a solution to meet the requirement?

A. Use a record-triggered flow to set the value on the account.
B. Create a roll-up summary field on the Account object.
C. Use 2 custom formula field on the Opportunity object,


Question # 34

Universal Containers has a fiscal year that starts in February and ends in January. TheSVP of sales has reinforced how important it is tomeasure the sales teams' performance based on this fiscal year and has asked how SalesCloud can support this request.Which solution should the consultant recommend?

A. Update the User settings.
B. Update the Locale settings.
C. Update the Company settings.


Question # 35

Cloud Kicks is restructuring its sales teams to align with its product lines. Each sales repwill focus only on the accounts they've been assigned.Sales reps will run specific product upsell processes.Which action should the consultant take to support a successful sales team transition?

A. Meet with territory sales leadership to design territory assignment rules.
B. Meet with sales reps to review products they are assigned and implement Opportunity Teams.
C. Meet with executive sales leadership to understand the requirements for record sharing.


Question # 36

When emails sync by Einstein Activity Capture, how are the emails matched to Sales Cloud records?

A. Matching is based on the standard Email field.
B. Matching is based on any Email field.
C. Matching is based on Full Name and standard Email field.


Question # 37

Universal Containers (UC) has an Account Hierarchy of customer accounts, with parent accounts representing corporate headquarters and child accounts representing franchises. The VP of sales believes that many franchises are missing from UC's Sales Cloud org because sales reps are unaware of them. What should the consultant recommend to fill in the missing franchises?

A. Utilize Sales Engagement to add an External ID to the data.
B. Implement a data enrichment package from AppExchange.
C. Download the Data Quality Analysis Dashboard from AppExchange.


Question # 38

Cloud Kicks has enabled Quotas in forecasts. In which three ways can Quotas bemanaged for all users in the forecast hierarchy?Choose 3 answers

A. Insert Quotas using API.
B. Add/update Quotas using the Data Import Wizard.
C. Assign Quotas to a forecast period.
D. Add/update Quotas using Data Loader.
E. Configure Forecast Quotas.


Question # 39

Northern Trail Outfitters (NTO) finished implementing Sales Cloud for a mid-market salesteam. Sales management wants to track datacompleteness.Which common metric should the consultant recommend that NTO use to measure coreSales Cloud data?

A. Field Usage
B. Record Count
C. User Adoption


Question # 40

A sales manager for one of Cloud Kicks" sales territories is unable to see a forecast for the current quarter. How should the consultant resolve this issue?

A. Add the sales manager to the Forecasting public group.
 B. Configure the date filter on the forecast and assign it to the sales manager. 
C. Set the sales manager as the Forecast Manager for this territory. 
D. Select the correct forecast on the sales manager's user record. 


Question # 41

Sales reps at Universal Containers (UC) want to know when a customer or prospect Contact opens an email, they sent so they can follow up with the Contact shortly afterward. Which tool should a consultant recommend to meet the requirement? 

A. Outlook Desktop Integration 
B. Einstein Activity Capture 
C. High Velocity Sales 
D. Salesforce Inbox 


Question # 42

Universal Containers needs to track quarterly sales goals for users. What are two ways a consultant can display sales goals and allow users to track their progress toward their goals?22. Choose 2 answers: 

A. Create a Custom Report Type. 
B. Enable Forecast Adjustments. 
C. Enable Show Quota % Attainment. 
D. Create a quarterly snapshot 


Question # 43

The admin at Cloud Kicks needs to understand the adoption of Salesforce Files and multifactor authentication. What should a consultant recommend analysing adoption? 

A. Review the Setup Audit Trail. 
B. Create a report for the Login History object. 
C. Run the Salesforce Optimizer. 
D. Open the Lightning Usage App. 


Question # 44

Universal Containers ts analyzing data to identify gaps, and wants to know which Accounts with open Opportunities are missing Contacts. Which feature should a consultant recommend to build this report7

A. Custom report type 
B. Cross filter 
C. Joined report 
D. Custom filter


Question # 45

A consultant for Cloud Kicks is migrating data from an on-premise system to Salesforce. The consultant has imported. Account records, and is attempting to import the associated Contacts using Data Loader, but the import has failed records. The error messages all read UNABLE TO LOCK ROW, What could be causing these records to fail?

A. Updates to child records that have the same parent records are being processed simultaneously. 
B. Contact records should be imposed in the same data batch as Account records. 
C. An Apex Trigger on the Account object is firing on insert and causing the Contact import to fail. 
D. The consultant has incorrect permissions to import data using Data Loader. 


Question # 46

Cloud Kicks (CK) is implementing Sales Cloud and expects hundreds of new Accounts will be added into Salesforce on a daily basis. CK has an automated process to assign the Account owners. If no assignment can be made for an Account, it will be assigned to a fictitious owner and a person will manually review and re-assign it at a later date. At any given time, a fictitious owner may have more than 10,000 Account records assigned to it. Which two solutions should the consultant recommend when CK sets up the new Account process? Choose 2 answers

A. Place the fictitious owner in a separate role at the top of the role hierarchy.
 B. Keep the fictitious owner out of public groups that could be used in sharing rules. 
C. Assign the Modify All Data system permission to the fictitious owner. 
D. Add the fictitious owner to a role at the lowest level of the role hierarchy. 


Question # 47

Cloud Kicks has completed the discovery stage, and leadership has aligned on the project's business goals. What should the consultant formalize with stakeholders before moving to the next project stage? 

A. Develop wireframes to visualize the product end state. 
B. Onboard team members to start development of the solution. 
C. Define key metrics to identify how success will be measured. 
D. Create user stories to present for prioritization. 


Question # 48

Cloud Kicks (CK) uses a custom object named GumShoe__c. GumShoe__c is the child in a master-detail relationship with the Opportunity object. Staff members use this object to create requests for supporting research. CK wants to easily generate new GumShow__c records from staff phones by using the Salesforce mobile app. What should a consultant recommend to meet the requirements?

A. Create a custom hyperlink to a related list.
 B. Create a Lightning component for mobile. 
C. Create a custom Process Builder process. 
D. Create a Quick Action 


Question # 49

‘Cloud Kicks (CK) needs to comply with GDPR requirements. Personal information is limited to only users who need access to a company's: Account. CK has a private Account model. How should the consultant provide specific Account access to the renewals and sales operations teams?

A. Build renewals and sales operations Account team member roles and allocate them to the appropriate users, 
B. Create a criteria-based sharing rule to share Accounts with the sales operations and renewals public groups. 
C. Change the roles of renewals and sales operations team members in the default Opportunity team. 
D. Create a role-based sharing rule to share all Accounts with the sales operations and renewals roles. 


Question # 50

Cloud Kicks is implementing Sales Cloud and has asked a consultant to create an architecture diagram of the system. Which stage of the project lifecycle does this fall under?

A. Plan 
B. Document
 C. Test
 D. Design


Question # 51

Prospects at Cloud Kicks are exposed to many different marketing activities. In most cases, a combination of several different activities result in a successful sale. How should the consultant configure Salesforce to track which marketing activities influenced the customer to make a purchase?

A. Implement Customizable Campaign Influence. 
B. Create a junction object between Campaign and Opportunity. 
C. Use Surveys to request the information from the customer. 
D. Make the Primary Campaign Source required. 


Question # 52

The Cloud Kicks global sales teams are distributed across regions. Sales leadership wants to give access to dashboards based on region. For example, users within the region should have access to regional dashboards while the leadership team should have access to global dashboards. What should the consultant recommend meeting this requirement? 

A. Create Dashboard folders for each regional sales team and one Dashboard folder for the leadership and team. 
B. Create one Dashboard folder for all regional sales teams and one Dashboard folder for the leadership team. 
C. Create one Dashboard folder for all regions for sales and leadership teams with View access. 
D. Create region-based sales groups, one leadership group, and one Dashboard folder with View access. 


Question # 53

Northern Trail Outfitters (WTO) wants to share revenue from opportunities with multiple reps. A consultant recommends using opportunity splits. Which two prerequisites should be considered before splits are enabled? Choose 2 answers

A. Add customized split types before enabling splits. 
B. Resolve any inactive currencies prior to enabling splits. 
C. Transfer opportunities owned by Inactive users to active users. 
D. Enable opportunity teams and add the opportunity owner as a team member. 


Question # 54

Cloud Kicks has organization-wide defaults set to Private for Account. With the rollout of Opportunity Teams, what should a consultant consider?

A. The Opportunity will be implicitly Write for the team, 
B. Opportunity should be set to Public Read/Write first. 
C. Account should be set to Public Read first. 
D. The Opportunity's Account will be implicitly Read for the team. 


Question # 55

The sales manager at Cloud Kicks has asked a consultant to create a report to track when opportunities reach a certain stage with an amount equal to $100,000. The consultant saves the report to the Big Deals folder, which is a subfolder of the Sales Team folder. The Sales Manager role has View access to the Sales Team folder. The sales manager wants to subscribe to the report. Which permission does the sales manager need to subscribe to the report created by the consultant?

A. Subscribe to Reports permission 
B. Subscribe to Reports: Set Running User permission 
C. Subscribe to Reports: Add Recipients permission 
D. Subscribe to Reports: Run Reports permission 


Question # 56

Universal Containers (UC) has launched Salesforce Chat and staffed its contact center with agents to chat with website visitors who ask questions about commercial containers. When UC used to outsource its contact center work, reports from the vendor showed that about 15% of chat conversations would result in a new lead. Management wants better visibility into Chat's influence on lead creation in order to continue the program. How can the consultant provide the insights UC needs to justify using Chat with internal contact center staff? 

A. Install the Chat (Live Agent) Dashboard package from the AppExchange. Add a chart to the dashboard to show the number of agent chats associated to new leads compared to the total number of agent chats for the period. 
B. Add a custom field on the Chat Transcript object so agents can check a checkbox when a conversation results in a new lead. Create a report using the custom field. 
C. Create a lead report that identifies the number of new leads with the lead source "Chat". 
D. Ask the marketing department to provide the program with Google Analytics data for the commercial containers web pages. 


Question # 57

The consultant at Universal Containers recently enabled forecasts. A sales manager is concerned that all open opportunities appear in the Pipeline forecast category. Opportunities in Perception Analysis and Proposal/Price Quote stages should appear in the Best-Case category. Opportunities in the Negotiation/Review stage should appear in the Commit category. How should the consultant ensure opportunities appear in the correct forecast categories?

A. Create a field update with Flow to update the forecast category based on the opportunity stage 
B. Edit the probability percentage on opportunity stage picklist values. 
C. Map opportunity stages to the appropriate forecast categories. 
D. Update the opportunity stage picklist value labels to match the category to which they should be assigned 


Question # 58

A consultant is implementing a new instance of Sales Cloud for Cloud Kicks (CK). CK has a global sales presence that supports a customer base throughout the: world, ‘CK wants to set up an appropriate structure to track customers with subsidiaries. Which approach should the consultant recommend meeting the requirement?

A. Location-specific Account structure with Account Hierarchies 
B. Global Contact structure that links all Contacts with one global Account
 C. Location-specific Account structure without Account Hierarchies 
D. Global Account structure that links all Contacts with one global Account 


Question # 59

Cloud Kicks has 12 stages m its sales process. The probability of winning the sale must be indicated. The sales manager uses sales stages and probability for forecasting. The sales manager wants a condensed summary of the forecasts without affecting the sales team. Which approach should a consultant recommend to streamline forecast reporting?

A. Create a custom object to be used in forecast reporting. 
B. Reduce the number of opportunity stages and report on probability. 
C. Align opportunity stages with probability and use collaborative forecasts for reporting. 
D. Align forecast categories to multiple opportunity stages and report on forecast category. 


Question # 60

Cloud Kicks (CK) has recently implemented Sales Cloud. CK wants to be able to forecast the number of shoes it sells to better coordinate with the logistics department to fulfill orders. Which three options should a consultant recommend CK implement to accomplish this? Choose 3 answers

A. Opportunity Quantity 
B. Collaborative Forecasts 
C. Forecast Types 
D. A custom field 
E. Product Revenue Schedules 


Question # 61

Universal Containers (UC) deployed Sales Cloud three months ago to the North American sales teams. One of the reasons UC selected sales cloud is its mobile support which provides flexibility for account executive. How should the consultant assure UC s management that Sales Cloud is being successfully adopted on mobile de devices?

A. Create a report to show the volume of opportunities created in the last three months compared to a year ago. 
B. Create a custom report type to show the use of mobile devices by users in the last three months. 
C. Track sales results month-over-month for the last three months to show an increase m the average order site. 
D. Leverage visualforce to show the use of mobile devices by users during the last three months. 


Question # 62

The Cloud Kicks sales team collaborates on opportunities which help them close more deals. What should the consultant configure to allow contributing sales team members to share in the revenue from closed opportunities?

A. Enable Opportunity Splits from Setup. 
B. Add the Opportunities to a Campaign 
C. Add the contributors to the Opportunity's Contact role related list. 
D. Create Quick Actions to create child Opportunities. 


Question # 63

A consultant for Cloud Kicks notices that the deploy date for the Sales Cloud project is also the same weekend as a Salesforce Release. What should the consultant recommend?

A. Continue the planned deployment concurrent with the Salesforce Release. 
B. Update the project plan for the following week and communicate the change. 
C. Inform Cloud Kicks about the Salesforce Release and that the project may take longer. 
D. Stop all work because the impact of the Salesforce Release is unknown. 


Question # 64

Cloud Kicks noticed its data quality has degraded since its initial Sales ‘Cloud Hs ion and is working with a co to ip a data management plan. The consultant suggested some best practices for creating, processing, and maintaining data. Which two areas could be improved by using third-party data enrichment tools? Choose 2 answers

A. Roles and record ownership 
B. Validation rules 
C. Monitoring changes and updates 
D. Naming and formatting 


Question # 65

Cloud Kicks’ (CK) VP of technology wants to start using Salesforce for all the sales team’s automation. CK migrated 70 million records from a legacy database to the datawarehouse that will be synced with Salesforce. CK wants to search and crossreference records with the original source database. What should a consultant recommend meeting this requirement?

A. Use the standard External ID field and map this to the source record ID value. 
B. Use a custom External ID field and map this to the source record ID value. 
C. Use the standard External ID field and map this to the Salesforce record ID value. 
D. Use a custom field named External ID and map this to the Salesforce record ID value. 


Question # 66

The Asia Pacific and Japanese sales teams from Cloud Kicks have requested separate report folders for each region. The VP of sales needs access to both report folders in one place to find reports for all the regions and wants to retain visibility of the reports in each folder. What should the consultant recommend meeting the requirement?

A. Create subfolders and give access to the root folder, keeping the top region folder sharing settings.
 B. Create all new regional folders and move the reports to the respective region folder with viewer access. 
C. Create grouped folders, keeping the top region folder sharing settings and limiting the sharing settings for the grouped folders. 
D. Create all new regional folders and move the reports to the respective region folder with subscribe access.


Question # 67

The consultant at Cloud Kicks has successfully implemented the Einstein Lead Scoring feature, and now wants to measure its effectiveness and track lead conversion rates. Which three standard dashboards are available? Choose 3 answers

A. Conversion Rate by Lead Score 
B. Conversion Rate by Lead Source 
C. Lead Scores by Created Date 
D. Average Lead Score by Lead Source 
E. Lead Score Distribution 


Question # 68

A large company is about to undertake its Initial Sales Cloud implementation. Different people will create features in multiple sandboxes. The consultant has recommended using change sets to move customizations to the full copy sandbox for testing and then move them to production for release Which two approaches should the consultant recommend to help migrate the customizations from the full copy sandbox to production? Choose 2 answers

A. Utilize change set tool dependency management 
B. Leverage cloud-based Git version control to deploy changes 
C. Use Salesforce Dx with visual studio to deploy changes. 
D. Track manual changes in a spreadsheet 


Question # 69

Cloud Kicks wants to implement a methodology to determine which current leads have the most in common with leads that have successfully been converted in the past. How can the consultant meet this requirement?

A. Use Lead Conversion Reporting. 
B. Create Conversation Insights. 
C. Use Einstein Lead Scoring. 
D. Create Cadence Steps. 


Question # 70

A small company has hired a consultant to plan its Sales Cloud implementation. The company wants to get up and running with Sales Cloud right away. The deadline has yet to be established, and the requirements still need to be defined. Which project management methodology should a consultant recommend to ensure the implementation is successful? 

A. Six Sigma 
B. Waterfall 
C. Prince2 
D. Agile 


Question # 71

Cloud Kicks’ (CK) marketing department is migrating from its email campaign and management system to Salesforce. The marketing admin wants to ensure that CK’s email templates are retained. Which two solutions should a consultant recommend for a successful migration? Choose 2 answers

A. Import email templates with the Data Loader. 
B. Manually recreate the email and mail merge templates in Salesforce.27. 
C. Create an Email template change set or use the Lightning Platform. 
D. Enable Email Import and use the Import Wizard 


Question # 72

Cloud Kicks recently purchased Salesforce and the leadership team is excited about being able to forecast more accurately. Sales managers say that making updates to54. forecasted amounts during the pipeline meetings is time consuming, and it's difficult to review all of the committed opportunities within the meeting time. What should the consultant recommend to help make meetings more efficient while making real-time forecast updates?

A. Use in-line editing to update the forecast amount for records. 
B. Modify many opportunities at one time in a list view.
 C. Only review non-committed opportunities during the meetings. 
D. Have reps use the Kanban view to move opportunities between stages. 


Question # 73

Cloud Kicks rtants its sales operations team to place orders for United States customers in Sales Ootid. The sales ops team needs to calculate sates tax on the orders. Sales tax is a complex calculation based on tax law that may change at any time. What should the consultant recommend to meet the requirement3 

A. A formula field on the Order object 
B. An app from the AppExchange 
C. A screen flow for orders 
D. A spreadsheet with formulas 


Question # 74

The Cloud Kicks IT team has noticed that there are many duplicate Person Accounts. The team can often easily identify duplicates and wants to merge them. What should the consultant explain to the team about Person Account merges?

A. Person Accounts with a redundant relationship can be merged using matching rules.
B. Person Accounts can be merged with other Person Accounts. 
C. Person Accounts can be merged with contact records. 
D. Person Accounts can be merged with any type of Account 


Question # 75

Each year, representatives from Universal Containers attend two major industry conferences that Generate a large volume of leads. A few months after leads have been converted to opportunities, the team wants to determine the return on Investment (ROI) for each industry conference. Which solution should the consultant recommend?

A. Create the Campaigns related list on the Lead page layout, and associate new leads with a Campaign. 
B. Create a mufti-select picklist, and ask representatives to select which conference (s) influence the lead. 
C. Create industry events as Campaigns, add leads as Campaign Members, and utilize Customizable Campaign influence. 
D. Create a Slack channel for each industry conference and mention this channel on all new leads. 


Question # 76

Cloud Kicks wants to utilize Opportunities to report and track subscriptions to its Shoe of the Month club. Subscribers can make a single payment or pay weekly, monthly, or quarterly. Which solution should the consultant recommend to meet the requirement? 

A. Enable schedules on the Product object. 
B. Activate schedules on the Opportunity object. 
C. Implement contracts with a lookup to the Opportunity object. 
D. Configure assets with a lookup to the Opportunity object. 


Question # 77

A consultant is implementing a new Sales Cloud instance for Cloud Kicks (CK) that has a public sharing model for Accounts. Different sales reps own local Accounts that create a multi-level Account Hierarchy. CK needs to see the total number of closed won opportunities and the revenue value for all Accounts in the hierarchy when viewing 2 Parent Account. Which recommendation meets this requirement? 

A. Configure an after-save flow to update a custom field on the parent Account with the total value of opportunities from the child Accounts. 
B. Create a Roll-Up Summary field on the parent Account with the total value of won Opportunities from the child Accounts 
C. Create a workflow rule to update the custom field on the parent Account with the total value of won Opportunities from the child Accounts 
D. Use the View Account Hierarchy option and include a custom Roll-Up Summary field with the total value of won Opportunities in the displayed columns. 


Question # 78

Cloud Kicks’ global sales operations team has to export reports from Salesforce and manipulate them in Excel to convert regional deals to the correct currency conversion. What are two use cases for enabling Advanced Currency Management that will allow the company to generate accurate reporting directly in Salesforce? Choose 2 answers 

A. Adjust currency conversion dynamically based on a given date range. 
B. Adjust currency rates on a set schedule. 
C. Show deal value in a user's default currency. 
D. Implement org-wide reporting that displays deal values appropriately. 


Question # 79

Universal Containers' sales operations team needs to provide visibility on sales pipeline changes on a monthly basis. How should the consultant meet this requirement? 

A. Create an Opportunity History report for open pipeline Opportunities in a given date range. 
B. Create a custom pipeline date range field and display it on the Forecasting tab. 
C. Create a sales pipeline dashboard that includes filters for Opportunity date ranges. 
D. Create training an how to use date filters on reports to compare pipeline for different date ranges. 


Question # 80

Cloud Kicks has organization-wide defaults set to Private for Account. With the rollout of Opportunity Teams, what should a consultant consider

A. The Opportunity will be implicitly Write for the team, 
B. Opportunity should be set to Public Read/Write first. 
C. Account should be set to Public Read first. 
D. The Opportunity's Account will be implicitly Read for the team. 


Question # 81

Cloud Kicks has decided to implement Sales Cloud Einstein. After setting up Sales Cloud Einstein, a consultant finds some of the features are not enabled. What are two steps the consultant can take to troubleshoot the issue? Choose 2 answers

 A. Check Sales Cloud Einstein permission set assignments. 
B. Validate the Connected App Details.
 C. Verify Integration User Profile Details 
D. Reconfigure the Einstein Lead Scoring app.


Question # 82

A consultant is beginning a new project with Cloud Kicks to implement collaborative forecasting. What should the consultant use to gather requirements using an Agile methodology? 

A. Linear process 
B. Quip spreadsheet 
C. User stories 
D. Forecast hierarchy 


Question # 83

Universal Containers (UC) wants to make it easier for sales reps to log their customer interactions, such as emails and events, directly from their email and calender applications. UC wants to report on these activities in Salesforce. Which two actions should the consultant recommend? Choose 2 answers 

A. Implement Inbox to sync Outlook or Gmail calender events. 
B. Log emails with records in Salesforce from Outlook or Gmail. 


Question # 84

Good Kicks has the goal of generating high-quality leads by implementing Sales Cloud. Which metrics should the consultant analyze to determine the success of this goal? 

A. Total number of Leads created by a Sales Rep 
B. Lead to Opportunity Conversion Rate 
C. Lead to Quote Conversion Rate 
D. Total number of Leads by source 


Question # 85

Cloud Kicks (CK) recently finished a redeployment of is Lightning pages. CK users report that Lightning pages are loading slowly CK management wants to consider the impact this has on adoption. Which two toots should the consultant recommend that CK use to evaluate lightning pages? Choose 2 answers 

A. Guidance for App Butter 
B. Lightning usage App 
C. Performance Analysis for App Builder 
D. Real-Time Event Monitoring 


Question # 86

During a Discovery session at Cloud Kicks, a topic is highlighted that How should the consultant proceed? 

A. Conduct another Discovery session.
 B. Define and submit a change order for the new items. 
C. Revise the timeline for the new items. 
D. Continue work because it is covered by the warranty. 


Question # 87

Cloud Kicks is in the process of implementing Salesforce for its sales teams. Senior management has concerns about adoption. What should a consultant recommend to encourage adoption?

 A. Establish goals and key metrics. 
B. Give users access to a Sandbox environment. 
C. Define the sales process. 
D. Plan a first release with minimum features 


Question # 88

The Discovery phase with Cloud Kicks (CK) has just ended. CK wants a visual way to see how the new processes will work. CK's process is complex and requires multiple slides. What should the consultant design to give CK this high-level view? 

A. SIPOC Map 
B. Value Stream Map 
C. Capability Model 
D. Universal Process Notation 


Question # 89

The sales managers at Universal Containers (UC) believe that many of the sales reps' deals that are being lost to competitors are getting less attention than deals that are won. What should a consultant build so management can assess whether its belief is correct and monitor it going forward? 

A. Create formula fields on Opportunity and Activity. 
B. Install an AppExchange app for tracking Lead conversion. 
C. Build a report on Opportunities and Activities. 
D. Build a report on Leads and Activities. 


Question # 90

The Universal Containers management team wants to help sales reps determine the nght time to contact prospects. What should the consultant recommend to meet the requirement? 

A. Implement Sales Dialer and begin cold calling leads to request availability. 
B. Create a formula field to determine the prospects time zone. 
C. Configure Einstein Lead Scoring to determine the best time to make contact. 
D. Enable Email Tracking with reporting and activity timeline. 


Question # 91

A couple of users at Cloud Kicks (CK) own more than 10,000 records. The CK admin has noticed that making changes to the sharing model is taking increasingly more time. What are two solutions the consultant should implement to resolve the Issue? Choose 2 answers 

A. Move the users to the top of the role hierarchy. 
B. Move the users to the bottom of the role hierarchy. 
C. Mass transfer the records to another role in the role hierarchy. 
D. Remove the users from the role hierarchy. 


Question # 92

Cloud Kicks wants to send a notification to sales reps when their opportunities remain open past the close date. Which two solutions should the consultant recommend to meet the requirement? Choose 2 answers 

A. Add sales reps to the Opportunity Team.
 B. Instruct sales reps to follow their opportunities. 
C. Enable Einstein Opportunity Insights. 
D. Use Flow with a scheduled action and an email alert.


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