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Question # 1
Universal Containers has successfully implemented a large Service Cloud rollout for their national call center 3 months ago.One of their largest customer accounts, United Automotive, has over 15,000 open cases. Agents are now having trouble opening new cases for United Automotive. When they try to create a case, the following Error messages appear for them UNABLE_TO_LOCK_ROW They notice that this only occurs for the United Automotive account. If they try to save the case again it will usually work, but the problem seems to be happening more and more often. What option should the Architect recommend?
A. Review the Account structure to split the United Automotive account into multiple branch accounts.
B. Review the Customer Service Profile to ensure that they have Read/Write access to the appropriate Case and Account Fields.
C. Review all Case Sharing Rules and consolidate whereappropriate to reduce the total number of sharing rules.
D. Review all Account sharing rules to ensure that the Customer Service team has Read/Write access to the United Automotive Account.
Question # 2
Universal Containers has a customer that meets criteria for two Enterprise territory Management territories (Portugal and Southern Europe). What is necessary to assign opportunities to a territory for this account?
A. Create a criteria-based sharing rule on the Opportunity to assign It to a territory.
B. Create a Process Builder Process that updates the Territory field on the Opportunity
C. The territory with the highest Territory Type Priority is automatically assigned to the Opportunity
D. Create an Apex class that implement. Filter-Based Opportunity Territory Assignment
Question # 3
The architect at Universal Containers would like to prevent users from editing encrypted fields. Assuming no customizations are implemented, which two options should the Architect choose to support the requirement? Choose 2 answers
A. Validation Rules
B. Page Layout settings
C. Apex Triggers
D. Workflow Rules
Question # 4
What is a workaround to ownership data skew?
A. You can minimize possible performance impacts by not assigning the user(s) to a role.
Question # 5
Universal Containers uses 75,000 distributors that have close to 1 million total users. Distributors need opportunities assigned to their distributor for delivery. What license recommendation will meet distributor needs?
A. SalesCloud
B. Customer Community Plus
C. Partner Community
D. Custom Community
Question # 6
What is the best practice for testing sharing and visibility changes?
A. Use Administrative and User reports to view the Active Users.
B. Use the Login As feature for a sample user in each role andprofile.
C. Use Field Audit Trail to audit the field meta-data and visibility.
D. Use the Sharing button to test Profile and Permission set changes.
Question # 7
Partner users can access records belonging to users in their account at their same role or lower in the role hierarchy, for Cases, Leads, Opportunities and Custom Objects. Which ofthe following access has to be given ?
A. Super user permission
Question # 8
Universal Containers is designing a new community using the Customer Community license type. They would like to have the users complete survey questions through the community interface and store the responsesin a Custom Object that has a lookup to the account object. Any internal user who has access to the account should be able to see all survey responses. All Customer Community users should be able to see surveys filled in by other users for their company,but not surveys for other companies. What are the correct security settings to achieve this?
A. Set all Organization-Wide Default settings to be "Public Read/Write" for both internal
and external users.
B. Set all Organization-Wide Default security to be"Private" for both internal and external users and use Sharing Rules to grant the desired access
C. Set all Organization-Wide Default security to be "Public Read/Write" for internal users and "Private" for external users.
D. Set the custom object to be master-detail to the Account and leave the OrganizationWide Default settings as their default values.
Question # 9
Universal Containers would like to restrict users' access toexport reports What option supports this requirement?
A. Remove the "Report Manager" user permission.
B. Remove the Export button from the report page layout.
C. Remove "Allow Export" on the report folder settings.
D. Remove the "Export Reports" profile permission.
Question # 10
The System Administrator at Universal Containers has created two list views called ListV1 and ListV2. One group of users should only see ListV1 and the second group of users should only see ListV2. Two public groups were created to restrict visibility to the respective list views. However, users in both groups are able to see both list views. What system permission in their profile enabled the users to see all list views?
A. Manage Custom List Views
B. Manage Private List Views
C. Manage Public List Views
D. Manage Custom Permissions
Question # 11
Universal Containers has the following requirements: * The Commercial Account and Consumer Account support departments should not collaborate. * The Commercial and Consumer sales users roll up to the same VP of Sales, but there should be no collaboration between sales departments. * The Commercial sales department should share its customers with the Commercial support department. * The Consumer sales department shares its customers with the Consumer support department. * The Commercial and Consumer support departments roll up to the same Support Director. * The sales departments will remain the Account Owner for the Accounts that they sell to. What is the recommended Org-Wide Sharing Default for Accounts, and how would the Architect enable proper Commercial and Consumer Sales to Support Account Sharing for this scenario?
A. Private Account Sharing with SharingRules from Commercial Sales Role(s) to
Consumer Support Role(s) and Consumer Sales Role(s) to Commercial Support Role(s).
B. Private Account Sharing with Sharing Rules from Commercial support Role(s) to Commercial Support Role(s) and Consumer Sales Role(s)to Consumer Support Role(s).
C. Read-Only Account Sharing with Sharing Rules from Commercial Sales Role(s) to Consumer Support Group(s) and Consumer Sales Role(s) to Commercial Support Groups(s).
D. Private Account Sharing with Sharing Rules from Commercial Sales Group(s) to Commercial Support Groups(s) and Consumer Sales Group(s) to Consumer Support Group(s).
Question # 12
The Architect at Universal Containers has created a List View to show all open Opportunities that were created in the last month, and would like to make this list view visible to certain groups of users. Which two options are available to the Architect forsharing the List View?
A. Public Groups
B. Profiles
C. Roles and Subordinates
D. Manual Sharing
Question # 13
Which are two valid use cases for programmatic sharing? Choose 2 answers.
A. An external systemmanages user record access.
B. Frequent user ownership changes based on re-alignments.
C. Native sharing functionality does not meet requirements.
D. Setting user ownership for standard and custom objects.
Question # 14
Universal Containers has selected a small and diverse group of users to review Inactiveaccounts. Given the Private sharing model, a public group was created and made available to this group of users. A sharing rule was created to make inactive Accounts visible to the public group. However some of these users are reporting they don't see anyof the Accounts that were shared with the public group. what is the underlying Issue for these users?
A. The users are In profiles that have no access to the Account object.
B. The page layout assigned to these mart to different than the Account owner
C. The users have a permission set that only allow Accounts in "Active' status.
D. The Accounts ire owned by users higher In the role hierarchy.
Question # 15
If you want to create some logic that will share certain records in APEX code, you just have to create special records that will open access tothe desired records. The aim is to create records of certain type, for example , all share objects for custom objects are named as
A. MyCustomObject__Share
Question # 16
How would you make sure Visualforce page is security proof? Choose 3 answers
A. Manually check for cross site
B. Manually check for sql injection
C. Submit to force security scanner
D. Use web application tool for security
E. Use debugto check hijacked requests
Question # 17
Universal Containers has a set of Account Management users that should only see Accounts once the Account becomes a customer. The Type field on the Account identifies whether the Account is a Prospect, Customer, Partner or Other. Which two methods could an Architect use to enable this sharing requirement, assuming a private sharing model for Accounts? Choose 2 answers.
A. Institute a process that calls for the Account Manager to be added to the Account Team
once the Account becomes a customer.
B. Create an Account Sharing Rule that shares all Accounts owned by Sales to be shared with Account Management roles and subordinates.
C. Create a Public List View, where Accounts of Type Customer are included and share the List view with the Account Management public group.
D. Create a Criteria-based Sharing rule that shares the Account to the Account Management Group when the Type is Customer.
Question # 18
In order to comply with regulatory requirements, Universal Health must encrypt all Personally Identifiable Information (PII), both while itis being transmitted over the network and while it is at rest. Universal Health has completed a data audit and has determined that 12 fields on the contact record can contain PII, including the contact name and several other standard fields. Universal Health would like the fields to remain accessible in Salesforce. Which two options does Universal Health have to maintain compliance? Choose 2 answers.
A. Implement a custom Apex trigger to automatically encrypt the PII data using the Apex
Crypto Class.
B. Update the field type of each of the 12 fields to "Text (Encrypted)" so that they are encrypted at rest.
C. Enable Salesforce Platform Encryption and select the 12 contact fields to be encrypted.
D. Use an external, third party encryption service to encryptPII before it enters Salesforce.
Question # 19
User A at Universal Containers is in the default account team for User B. User B owns the ACME account and changed User A's team member access to theaccount. What is the impact of this change?
A. Changes affect the default Opportunity team.
B. Changes affect only the ACME Account
C. Changes affect the default Account team.
D. Changes affect all child ACME Accounts.
Question # 20
Which two are potential vulnerabilities in the following code snippet? <apex:page> <apex:form> <apex:outputText value="Enter Name"/> <apex:inputText value="{!name}" /> <apex:commandButton value="Query"action="{!query}" /> </apex:form> </apex:page>public class SOQLController { public String name { get { return name;} set {name=value;} }public PageReference query() { String qryString='SELECT Id FROM Contact WHERE '+'(IsDeleted = false and Name like \'%' + name + '%\'}'; queryResult =Database.query(qryString); retunr null; } } Choose 2 answers
A. FLS check
B. SOQL Injection
C. Data Access Control
D. Arbitrary Redirects
Question # 21
Universal containers (UC) service reps are assigned to a profile which has ''View All'' in Case object.. To make sure service reps have access to all relevant information to attend to customer requests, which Architect consider? Choose 2 answers
A. Service reps will be able to access to Contact records if they are Controlled by Parent.
B. Service reps will be able to access to Contact records due to Implicit Sharing.
C. Service reps will NOT able to access to Contact records because Account OWD isprivate
D. Service reps will NOT able to access to Contact records if they are controlled by Parent.
Question # 22
Universal Containers has developed an AppExchange managed package for their distribution partners, which required a private key to be generatedfor each partner and used by the code. Universal Containers support representatives must be able to access the private key value to debug connection issues, but it must not be possible for thepartner to access the value. How can the Architect best support this requirement?
A. Store the value in a text field on a protected custom setting in the package.
B. Store the value in a static variable in a class included in the managed package.
C. Store the value in the text field on a list custom setting in the managed package.
D. Store the value in an encrypted field on a custom object in the package.
Question # 23
Universal Containershas a global 24x7 Salesforce.com implementation that supports Sales, Services, Order Management, and various other parts of their business. They have a nested territory hierarchy, 10,000 sales users, and 20,000 support agents. Territory changes happen daily. The demand for new applications and changes to the platform is high and they follow an agile development methodology and deliver new releases every two weeks on the platform. What Salesforce.com feature would help the system recover from a maintenance restart on Salesforce.com servers?
A. Enable Granular Locking on the system.
B. Enable Deferred Sharing Rule recalculation.
C. Enable Parallel Sharing Rule recalculation.
D. Enable Filter -Based Opportunity Territory Assignment.
Question # 24
Universal Containers has a private sharing model on Accounts. Apex Managed Sharing is required to share certain account records with all users who are assigned to a specific Role in the Role Hierarchy. What should be the recommended way for the Architect to implement this?
A. Create an AccountShare record associated to a public group containing the Users in the Role.
B. Create an AccountShare record associated to each user who is assigned to the Role.
C. Create an AccountShare record associated to the required Role.
D. Create an AccountShare record associated to a public group containing the Role.
Question # 25
Universal Containers has implemented a community for its customers using the Customer Community sense type. They have implemented a custom object to store service requests that has a look up to the account record. The Organization Wide Default External Access for the service request object is set to Private. Universal Containers wants their customers to be able to see service requests for their account through the community Customers should not see service requests for other accounts. What Salesforce feature can the Architect use to implement this?
A. Use manual sharing to share the service requests manually when a new community
user is added.
B. Use a Sharing Set to share service requests related to the account based on the community user's profile.
C. Use a Sharing Rule to share service requests to the community user based on their role.
D. Use Apex Managed Sharing to share service requests related to the account to the appropriate community users.
Question # 26
Which three advanced tools can Salesforce enable for large-scale role hierarchy realignments in organizations with large data volumes? Choose 3 answers.
A. Partitioning by Divisions
B. Granular Locking
C. Parallel Sharing Rule Recalculation
D. Deferred Sharing Calculation
E. Skinny Table Indexing
Question # 27
What should the Architect do to ensure Field-Level Security is enforced on a custom Visualforce page using the Standard Lead Controller?
A. Use the "With Sharing" keyword on the Standard Lead Controller.
B. Nothing; Field-Level Security will automatically be enforced.
C. Use the {!Schema.sObjectType.Lead.fields.isAccessible()} expression
D. Use the Schema.SObject.Lead.isAccessible() method.
Question # 28
Universal Containers has recently activated an integration that synchronizes customer information and orders into their CRM of choice: Salesforce.com. One of their largest customers, United Air, has over 12,000 unique contacts. Since theintegration was activated, sales reps are having trouble adding contacts to the United Air account. When a sales rep adds a contact, they get the following error message:UNABLE_TO_LOCK_ROW, This issue seems to affect the United Air account and several other large customers. The sales rep can usually save the contact by trying again later in the evening. What should the Architect recommend as a possible solution?
A. Add a role-based sharing rule so all sales team members have Read/Write access to
contacts.
B. Remove sharing rules and replace them with Apex sharing for Unite Air and the other large accounts.
C. Implement an account hierarchy and redistribute the contacts evenly under the child accounts.
D. Create a permission set for the sales team to grantthem Read/Write access to all account fields.
Question # 29
Universal Containershas requirement for the Architect to develop Apex Managed Sharing code for the custom Job object. The sharing settings for the Job object are set to Private. When assigning access level for the record, which two lines of code will cause a DML exception on insert to the database? Choose 2 answers
A. Objectname.AccessLevel='Edit'
B. Objectname.AccessLevel='All'
C. Objectname.AccessLevel='None'
D. Objectname.AccessLevel='Read'
Question # 30
A sales representative at Universal Containers needs assistance from specific product managers when selling certain deals. Product managers do not have access to opportunities they don't own, as the sharing model is Private, but need to gain access when they are assisting with a specific deal. How can an Architect accomplish the requirement?
A. Create a sharing rule to allow the product manager to access the opportunity.
B. Enable opportunity teams and allow users to add the product manager.
C. Enable account team and allow users to add the product manager.
D. Use similar opportunities to share opportunities related to the product manager.
Question # 31
Which three capabilities are available with Enterprise Territory Management? Choose 3 answers
A. Create a public group with Territory
B. Share a report or dashboard folder with a Territory
C. Metadata API Support
D. Integration with Collaborative Forecasting
E. Assignment of Territory on Opportunities
Question # 32
Universal Containers has the following requirements: A custom Loan object requires OrgWide Defaults set to Private. The owner of the Loan record will be the Loan Origination Officer. The Loan record must be shared witha specific Underwriter on a loan-by-loan basis. The Underwriters should only see the Loan records for which they are assigned. What should the Architect recommend to meet these requirements?
A. Use criteria-based sharing rules to share the Loan objectwith the Underwriter based upon the criteria defined in the criteria-based sharing
B. Create a lookup relationship from the Loan object to the User object. Use a trigger on the Loan object to create the corresponding record in the Loan share object
C. Create a master-detail relationship from the Loan to the User object. Loan records will be automatically shared with the Underwriter
D. Create an Apex Sharing Reason on the Loan object that shares the Loan with the Underwriter based upon the criteria definedin the Sharing Reason
Question # 33
Universal Containers wants to store Payment Term Details on the Account object, but the fields should only be visible on certain record types and for certain user profiles. How can aSystem Administrator quickly determine which user profiles, page layouts, and record types include certain fields?
A. Log in as each user profile and view the Account Page Layouts.
B. Use the Field Accessibility Viewerfor the fields in question
C. Universally require the field at the field level.
D. Click the Field-Level Security for the field on each Profile.
Question # 34
Universal Containers has a requirement to share Accounts automatically to the users at a field office. They currently have the following setup in their environment: • Accounts are set to Private in the Org-Wide Default. • The field office is specified by a lookup in the Account object. • There are 400field offices. • The users in each field office are managed using public groups. Based upon a lookup relationship field on the Account, how should the Architect meet this requirement?
A. Use Manual Sharing to share the Account with the appropriate field office.
B. Use Account Teams to share the Account with the appropriate field office.
C. Use Programmatic Sharing to share the Account with the appropriate field office.
D. Use Criteria-Based Sharing to share the Account with the appropriate field office.
Question # 35
Universal Containers has recently implemented an integration that is populating 50 custom fields on the account object. They would like these fields to be available to Managers for reporting butdo not want them to clutter the page layouts. What should the Architect recommend as a solution?
A. Add the fields to the Managers' Account Page Layout; mark the page layout section as Collapsed.
B. Grant the Managers access to the fields using a Role-Based Sharing Rule; leave them hidden on the page layout.
C. Add the fields to a Custom Report; grant the Managers' Role access to the report folder.
D. Grant Managers access to the fields using Field-Level Security; do not add them to a page layout.
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