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Salesforce OmniStudio-Consultant Sample Questions

Question # 1

Which element retrieves data from a Salesforce picklist in an org?

A. DataRaptor Extract Action
B. Lookup
C. Select
D. Calculation Action
E. Mark this item for later review.


Question # 2

A consultant Is designing a solution for a client using Omnistudio. The client wants todisplay data and launch actions from their Salesforce org.Which OmniStudio tool should the consultant use to meet this requirement?

A. DataRaptors
B. FlexCards
C. OmniScripts
D. Integration Procedures


Question # 3

A company is designing a new console for contact centeragentsto display case data for customers. All cases will be fetched using asingle DataRaptor. This page needs to display cases as follows:* "Open" cases with case description, case open date, case type,assigned to and priority fields. Open cases should be highlighted witha red border.* "Awaiting Closure" cases with case description, last action taken date,resolution, approval reason for closure, and assigned to fields. Thesecases should be highlighted with a grey border.* "Closed" cases with case description, resolution, case closed datefields with a link to duplicate cases.How should the consultant design the FlexCard solution to meet theserequirements?

A. Using three FlexCards
B. Using a single FlexCard with three states
C. Using a single FlexCard with multiple card filters
D. Using a single FlexCard with three flyouts


Question # 4

A pop-up window will display additional information about the campaign, such as detailsabout the members. A button must initiate a guided process to add new leads to thecampaign.Which two FlexCard features should the consultant recommend to meet theserequirements?Choose 2 answers

A. Block Element
B. OmniScript Action
C. Interaction Launcher
D. Data Table
E. Flyout Action


Question # 5

A company has several customer support departments. Each department has different case creation processes, but they want to unify them into a single LWC OmniScript. During the discovery, the consultant identifies two key requirements:* Each department has different case fields they need to capture* If the user cancels the process, they should return to a support console appWhich two OmniScript features should the consultant recommend to meetthese requirements?Choose 2 answers

A. Enable the Save for Later feature
B. Set Enable Cancel in Setup
C. Use Conditional Views on steps for each department
D. Add a Done action that redirects to the support console


Question # 6

A Consultant is working on a project that involves using OmniStudio tools to designsolutions that meet customer business requirements. The solutions need to bemaintainable, scalable, and contribute to long-term customer success. Which OmniStudiotool should the Consultant use to display data and launch actions

A. OmniScripts
B. FlexCards
C. Integration Procedures
D. DataRaptors


Question # 7

Which two OmniScript components should the consultant recommend using to meet this validation requirement?Choose 2 answers

A. Messaging
B. Alert
C. Calculation
D. Formula


Question # 8

Which three use cases should be implemented using Calculation Procedures& Matrices? Choose 3 answers 

A. Use a house's address, size, and age of the building to determine an insurance premium. 
B. Use rules to determine eligible insurance products based on a house's address and age of the building. 
C. Use location and past usageto determine the monthly cost for an energy product. 
D. Use the product color and capacity to determine the price of a product. 
E. Use risk factors for an insured item to determine different insurance product options. 


Question # 9

A company needs to generate invoices when contracts reach an approved status. Users should initiate the invoice generation process from the contract page, but the option should not appear until the contract reaches the approved status. After the invoice is generated, it should be sent to the customer for signature. What three tools should be used in the solution the consultant recommends to meet these requirements? Choose 3 answers 

A. OmniScript 
B. Interaction Launcher 
C. FlexCards
D. OmniStudio Action 
E. DataRaptor 


Question # 10

A company is beginning their first project using Calculation Procedures & Matrices. The developers on the tea are concerned about learning the new tool and how they willtest their calculation procedures. The consultant recommends that they use the built-in simulator. In this scenario, what benefit should the consultant highlight to the developer team? 

A. It aggregates data elements that have been calculated separately. 
B. It verifies data types in the algebraic calculations of the calculation procedure. 
C. It generates sample input and output JSON that can be easily used to build DataRaptors. 
D. It allows developers to create what-if calculations.


Question # 11

A company has an existing OmniScript running in production. The business decides additional customer information is needed and wants to add more questions to theprocess. What is the most efficient approach that the consultant can recommend to the business to meet this requirement?

A. Add a new Step element with Input elements 
B. Add an LWC component 
C. Add an Input Action to a Step 
D. Add a embedded FlexCard 


Question # 12

A business has a requirement to display cases in a console for service agents. Cases can have avariety of statuses, including Active, Closed, or Escalated. When a case is Closed, agents need to be able to reopen the case. When the case is Active or Escalated, agents should not have the option to reopen the case. Which FlexCard functionality can be used to meet this requirement? 

A. Conditional View 
B. Flyouts 
C. State
 D. Styling 


Question # 13

In which two cases should an integration procedure be used as a data source for FlexCards and OmniScripts, Choose 2 answers 

A. To achieve elastic scaling 
B. To retrieve multiple data sources in a single response 
C. To minimize the number of elements to be configured 
D. To separate the user interface from changes in thedata sources 


Question # 14

A business is creating an agent console with FlexCards to provide a 360° view of their customers. The business wants the following information displayed: • Accountinformation including account name, phone, and website • Active opportunities related to the account • Active contracts related to the account • The ability to view and renew contracts An Integration Procedure will be used to retrieve Account, Opportunity, and Contract data. How should the consultant design the FlexCards to meet these requirements?

A. Parent FlexCard with multiple Child and Card Actions 
B. Parent FlexCard with multiple Child and different Card States 
C. Parent FlexCard with single Child and multiple Card States 
D. Parent FlexCard with single Child and Card Actions 


Question # 15

A company has a legacy application to display customer information. The application currently uses custom CS / HTML to display information in the company's color scheme and fonts. The application also provides users will access to more than 25 processes. Recently, a new project was started to build a 360° view using FlexCards to replace the legacy application. In this scenario, which three FlexCard features should theconsultant recommend? Choose 3 answers 

A. Actions 
B. Custom Styles 
C. Menu elements 
D. Datatables 
E. Newport Design System 


Question # 16

In an Integration Procedure, what group element will control whetheran individual action executes?

A. Conditional Block 
B. Cache Block 
C. Try-Catch Block 
D. Loop Block 


Question # 17

A business wants to create a reusable OmniScript to capture customer payment information during the order process. The business decides that the first stepof the payment process should include: • Payment type (credit card or bank account) • Payment amount Which two elements should the consultant recommend for this step of the process? Choose 2 answers

A. Number
 B. Radio 
C. Multi-select 
D. Currency 


Question # 18

Which three of the following are functions of a Text Block element in OmniScript? Choose 3 answers 

A. Error conditions 
B. User input fields 
C. Links or images 
D. Text formatting 
E. Table formatting 


Question # 19

A business wants to create a FlexCard for mobile plans to add to their Customer 360° console application. The FlexCard needs to include the following actions: • Start a process to retrieve plan consumption data • Create a new case • Open a promotions web page • Change the SIM card which combination should the consultant use in designing the solution? 

A. Custom Event and Redirect URL 
B. OmniScript and Navigate 
C. Event, Navigate and Card 
D. Flyout and OmniScript 


Question # 20

A consultant has a project with the following requirement: "Agents need to follow a standard customer greeti…. script in order to ensure brand consistency." Which OmniScript element should the consultant recommend to ensure the agents can see and follow these standard scripts?

 A. Input Block 
B. Text Area 
C. Headline 
D. Step 


Question # 21

A company needs an OmniScript to allowcustomers to order products and services from their website. After the order is submitted, the customer should be able to download a PDF summary of the order. What type of DataRaptor should the consultant recommend to meet this requirement?

A. DataRaptor Load 
B. DataRaptor Extract 
C. DataRator Turbo Extract 
D. DataRaptor Transform 


Question # 22

Which OmniScript element can be used to retrieve data from more than one source? 

A. Calculation Action 
B. Integration Procedure Action 
C. DataRaptor Extract Action 
D. Matrix Action


Question # 23

A consultant designs a FlexCard with five card states following best practices. Four of the card states have a condition. At runtime, if two of the states' condition are true, which state will be displayed? 

A. The first state with the highest priority closest to the top of the canvas 
B. The state closest to the top of the canvas 
C. The first state with a true condition closest to the top of the canvas 
D. The state with a true condition that has the highest priority 


Question # 24

A company has a requirement to create a 360° view of their customers using FlexCards. At this company, customerdata is stored in Salesforce but also in external legacy systems. A consultant reviews the use cases needed and recommends a FlexCard canvas that contains multiple child cards inside the state of a parent FlexCard. What is the advantage of embedding multiple child cards in this scenario?

A. Enables easier global styling changes 
B. Allows multiple data sources to be used
 C. Enables the FlexCard to be used on a Community page 
D. Allows conditional views with the Toggle element on each child card 


Question # 25

A business has a project that must be completed soon in order to meet important deadlines. However, the developer on the project has left the company, and the new team on the project has decided to use OmniStudio tools. The development work completed so far was done using APEX code. The new team must complete the project following these guidelines: • Minimize implementationtime • Ensure end-user processes are as simple as possible • Find a way to ensure optimal UX In this scenario, what two actions should the consultant recommend to the project team' Choose 2 answers

A. Replace existing APEX using DataRaptors and HTTPActions 
B. Create new LWC templates for branding and styling 
C. Implement FlexCards and OmniScripts for the front-end
 D. Use existing APEX classes as data sources 


Question # 26

Which element allows a user to retrieve data from a single field and display it in a dropdown list? 

A. Calculation Action 
B. DataRaptor Extract Action 
C. Lookup 
D. Select 


Question # 27

A telecommunications company wants to create a 360° view of their customers, including all customer install products grouped by service address. During the discovery phase of the project, the consultant identifies that installed products can have 4 different statuses. Agents complete different processes, depending on status of installed product. The consultant creates an inventory of all statuses and processes as shown below. • Status = Active o Pay bill o Review usage o Cancel service • Status = Suspended o Pay bill o Reconnect service o Cancel service • Status = Pending installation o Set up billing o Schedule installation o Cancel installation • Status = Canceled o Reconnect service o Cancel service • Status = Pending installation o Set up billing o Scheduleinstallation o Cancel installation • Status = Canceled o Pay bill o Disconnect service o Reconnect service Which two FlexCard features should the consultant use to meet these requirements? Choose 2 answers

A. States 
B. OmniStudio Action 
C. Custom Style 
D. Flyout 


Question # 28

A business wants to display customer 360° information in a console for their call center agents. The customer information will come from a variety of sources, and the information should be grouped together logically. The agents will need to take different actions depending on the context of each group of information. Which tool should a consultant recommend to meet this requirement? 

A. Omniscript 
B. Lightning web components 
C. Visualforce Page 
D. FlexCards 


Question # 29

A client wants to create an OmniScript to capture customer satisfaction. The process requires the following actions: • Present the user with a customer satisfaction question that allows them to select one option from a 1-5 satisfaction rating. • Create a case for an account team member to followup. • Email a summary message to the user. Which OmniScript elements should the consultant recommend to meet these requirements'  

A. Radio Group, Remote Action, and Messaging Action 
B. Multi-Select, Remote Action, and Email Action 
C. Radio Group,DataRaptor Post Action, and Email Action 
D. Edit Block, DataRaptor Post Action, and Messaging Action 


Question # 30

A company has deployed an OmniScript that is working as designed. During the process, the OmniScript has multiple steps that allow the user to review lists of cases, contacts, quotes, orders, and contracts for an accour Eachstep uses DataRaptor Extract Actions to retrieve Salesforce data. However, the OmniScript is reaching performance limitations, and the development team warns that they may begin hitting Governor limits. Which two suggestions should the consultant propose to address this concern? Choose 2 answers 

A. Replace the DataRaptor Extracts with DataRaptor Turbo Extracts 
B. Add Limit filter in DataRaptor Extract 
C. Combine the DataRaptors into an Integration Procedure 
D. Add Order By filter in DataRaptor Extract 


Question # 31

Which two functions can be performed by DataRaptors? Choose 2 answers 

A. Transform data 
B. Combine requests into a singleresponse 
C. Read and write data to external systems 
D. Read and write data to Salesforce 


Question # 32

A business process needs to perform a multi-step calculation on each contact record in a list. Using an Integration Procedure to process the list, what feature can be used to meet this requirement? 

A. Loop Block 
B. Batch Action 
C. Conditional Block
 D. DataRaptor Transform Action 


Question # 33

A company needs to create a quoting process for its internal agents. During quoting, the agent selects a productand specifies the grade (A, B. C, D. E) and the size (Small Medium, Large, X-large). The process should look up the unit price using the product code, the grade, size, and then multiplies the unit price by a discount factor. Which two OmniStudio tools should the consultant recommend to meet these requirements? Choose 2 answers 

A. Calculation Matrix 
B. DataRaptor Transform 
C. DataRaptor Extract 
D. Calculation Procedure 


Question # 34

A business requires a solution to generate an event {platform event) using account information. All the event information is related to the customer and is stored in Salesforce. Using an Integration Procedure, which two actions are necessary to design this solution? Choose 2 answers

A. HTTP 
B. Response 
C. DataRaptor Post 
D. DataRaptor Extract 


Question # 35

A company needs to create a new quote estimation process for its services team. This process involves multi; steps. The user needs to enter a variable number of rows of data in order to calculate the correct final price f the quote. The data that needs to be entered in each row includes: • Service category • Number of hours • Hourly rate The number of hours should be multiplied with the hourly rate to calculate the total for each row. Which three OmniScript elements should the consultant recommend to meet these requirements? Choose 3 answers

A. Edit Block 
B. Multi-select 
C. Formula 
D. Step 
E. Input Block 


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