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Question # 1

A public sector agency has implemented Public Sector Solutions for managing their Grantsprogram. The agency authorities have received a complaint from an applicant whoseeligibility was declined for theprogram. How should the agency authorities check how the eligibility was determined for thisapplication record?

A. Use Salesforce debug logs using Developer Console to understand how the eligibility isbeing determined
B. Use Decision Explainer to understand how the decision was made
C. Do testing with relevant data sets and check how each test behaves
D. Use Public Sector Solutions - Selection Explainer to understand how the selection wasmade

Question # 2

A government-supported agency that helps constituents track the status of their claims isusing Public Sector Solutions. For claim assessors to review and process claims, it iscrucial to see the applications' Decision Explanation Logs.Which component can be added to see the history of Decision Explanations for a claim?

A. Decision Explainer Log History
B. Log History
C. Audit Log
D. Record History

Question # 3

A Public Sector Organization (PSO) would like to enhance its publicly available website,built in Experience Cloud, to allow constituents to report their concerns about someone'shealth or safety. The PSO is already using Public Sector Solutions. The requirement fromthe PSO is that the constituent should be able to report their concerns both asauthenticated users andanonymously. Additionally, internal staff should be able toseparately track their investigations and any follow-up in a separate Case.Leveraging Public Sector Solutions functionality, what configuration should the TechnicalConsultant use to meet the requirements?

A. Use the Complaint Case and Case objects.
B. Use record types on Case, one for the constituents and one for internal staff
C. Use the Public Complaint and Case objects.
D. Use a custom object for the Complaint with a lookup relationship to Case.

Question # 4

Which three work.com managed packages/features can be installed as part of theEmployee Experience forPublic Sector?

A. Workplace Strategy Planner
B. HR Service Center
C. (Employee Workspace
D. Workplace Command Center
E. Employee Concierge

Question # 5

The City of Snaxboro has several License and Permit forms that are long and complex.Applicants often fill out these forms incorrectly and forget to submit key pieces ofinformation, resulting in requests for more information on their applications. The city wantsto use Public Sector Solutions and digitize these forms to increase the accuracy ofinformation submitted by applicants and reduce processing times.What three recommendations should a Technical Consultant provide to the city to achievethis?

A. Add spaces in the names of each of the elements. This ensures improvement toOmniScript's load time.
B. Create a PDF form and integrate it with the Public Sector Solutions application intakeform process
C. Review the application forms and find logical points in the process that can be brokeninto shorter steps.
D. Review the application forms and try to replicate them as much as possible in a singlestep using OmniScripts.
E. (Analyze all the application forms and create simple, reusable OmniScripts forprocesses that are repeatable.

Question # 6

A public sector agency recently implemented Public Sector Solutions for Licenses, Permits,and Inspections. The agency now wants to enable analytics to gather key metrics on thenumber of licenses issued, the number of permits revoked, and the number of inspectionsmade per month. The agency has enabled analytics by turning on the "Enable CRMAnalytics" setting. The agency wants to set up administrator users who will create andmanage the Analytics for Licenses, Permits, and Inspections app.What two permission sets are required to set up the administrator users for analytics?

A. CRMA for Public Sector Admin
B. CRM Analytics Admin
C. CRM Analytics LPI Admin
D. CRM Analytics Plus Admin

Question # 7

Department of Disaster Assistance has started implementing a "Grants Management’project using public sector solutions tools. As part of the business process, the departmentstaff has to send an agreement to the Grant Seeker on the funding amount and relatedconditions. The turnaround time from both parties in exchanging the documents withsignatures takes longer than expected.What is the best way to solve the problem using the available toolset with minimum/lesscoding?

A. Install and Configure the DocuSign managed package for Salesforce and send thedocument envelope from the flow using standard DocuSign actions
B. Install and Configure the DocuSign managed package for Salesforce and send thedocument envelope from the flow using apex action
C. Set up the DocuSign integration electronic Signature and use OmniscriptGenericDocuSign/ObtainEsignature to send the document to related parties
D. Set up the DocuSign integration electronic Signature and use OmniscriptGenericDocuSign/sendEsignature to send the document to related parties

Question # 8

A government agency plans to implement Public Sector Solutions to manage their grantprograms. The agency has decided to use its existing public-facing portal that residesoutsidethe Salesforce platform. The agency needs to allow constituents to submit theirgrant applications from their existing portal and integrate submitted application data into theappropriate Public Sector Solutions objects in Salesforce.What OmniStudio feature can be leveraged to meet this requirement?

A. OmniOut
B. FlexCards
C. DataRaptor
D. Integration Procedure

Question # 9

A user called in for a status update on their application. In reviewing the application, thecaseworker has come to find out that the application was incorrectly prioritized. The caseworker's supervisor advised the case worker to check the decision log to see exactly why the application was prioritized the wayit was. However, the caseworker cannot see the component even though the Administratorhas confirmed it is on the pagelayout.What should the Administrator check for next?

A. Verify that the case worker has the Decision Explainer Permission set.
B. Verify that the case worker has the Rules Engine Runtime permission.
C. Verify that the case worker has OmniStudio Admin permission.
D. Verify that the case worker has OmniStudio User permission.

Question # 10

A Technical Consultant is implementing an experience site for a government agency wherethey will be accepting grant applications during a specific window of time. The TechnicalConsultant expects a high volume of interest in this grant offering.What three steps or tools should be leveraged to ensure the solution can support thissurge?

A. Perform UAT testing to find defects in the code
B. Set up IP restrictions to control who can access the website and when
C. Identify expensive processes to offload to asynchronous processes.
D. Implement CDN and waiting rooms
E. Analyze and test the application for the expected load with a load testing tool

Question # 11

Often, one permit is dependent on another, and businesses require a specific set of permitsto do business. The City of Snaxboro would like to show its constituents all the permitsrequiredfor different business types, so they know exactly what they need to apply for.What is the recommended approach for building out this functionality?

A. Create an OmniScript with all the applicable Business Types. Based on the BusinessType selected, enable a conditional section to display all the associated permits that arerequired. Embed this OmniScript on the Experience Site for applicants to use by selectingthe Business Type and viewing the associated permits.
B. Create a new Business Regulatory Authorization Type Dependency record by selectingthe Parent Business Regulatory Authorization Type that must be applied first and theDependent Business Regulatory Authorization Type that must be applied after getting theparent. Ensure the Show Dependent Permits section is available in the portal for applicantsto view.
C. Create a custom object called "Permit Dependency" and make it a junction objectbetween the Business Type object and Regulatory (§> Authorization Type object. Create aFlexCard that allows the use to select the Business Type from a picklist and display theassociated Permit Dependency records. Embed this FlexCard on an Experience site forapplicants to use.
D. Create a custom object called Permit Dependency and make it a junction objectbetween the Business Type object and Regulatory…

Question # 12

A customer wants to define a specific set of three documents that are required for abusiness application. They want to provide a checklist that is easy for the applicant to knowwhat needs to be uploaded and manage the uploads easily, but they also want to beconsistent with requiring these documents for every business application.What are the three steps required to do this?

A. Create three Document Checklist Items specifying the required document types for theAction Plan Template & Publish it
B. Create three Tasks specifying the required document types for the Action Plan Template& Publish It
C. Create an Action Plan Template with Target Object as Business License Application
D. Create three Document Checklist Items specifying the required document types tied tothe Business License Application
E. Create a flow automation to auto-associate the published action plan template to newBusiness License Applications as they are created

Question # 13

Foodvania is using Business Rules Engine (BRE) to help with the application reviewprocess in their Public Sector Solutions implementation. The Administrator of Foodvania'sSalesforce instance has been tasked with finding out why some applications are beingprioritized incorrectly.Where in the current configuration would an Administrator look to find a plausibleexplanation for the incorrect prioritization?

A. Check the entry condition.
B. Check the Expression Set.
C. Check the Calculation.
D. Check the Decision Matrix.

Question # 14

A government agency has implemented an eSignature solution and has chosen DocuSignas the vendor. As part of the nonfunctional requirements, the system needs to poll thestatus of signed envelopes. What is the best way to achieve this requirement?

A. Use the ContractDocumentStatusScheduler Apex class to schedule and poll DocuSignfor statuses of envelopes submitted as part of the eSignature process.
B. Use the ContractStatusScheduler Apex class to schedule and poll DocuSign forstatuses of envelopes submitted as part of the eSignature process.
C. Use the REST API provided by DocuSign to poll the status of a particular envelope.
D. Use the ContractEnvelopeStatusScheduler Apex class to schedule and poll DocuSignfor statuses of envelopes submitted as part of the eSignature process.

Question # 15

A company discovered that Salesforce already has a pre-built DataPack, that comes withindustry-standard procedures; system administrator wants to move and deploy theDataPack, to achieve this.Which tool can be used to deploy the DataPack Lightning Web Component?

A. VSCode
B. VSCode and Salesforce DX
C. Change Sets
D. ANT Migration Tool

Question # 16

A government agency is implementing Public Sector Solutions and their intake officer islooking to create a document checklist and review business license applications only. Theagency is looking to create a document type for business license applications using theIntelligent Document Automation (IDA) and restrict the record access to the intake officeronly. What are the three steps a technical consultant should configure to satisfy theagency's use case?

A. Assign permissions and permission sets for application forms
B. Enable Intelligent Document Automation
C. Turn on Document Checklist
D. Create a document type under Notes and Attachment
E. Create a Document Type

Question # 17

A customer requires an onsite inspection for every business license application with a retaillocation. They want to establish a consistent checklist for the inspection, with visibility to theapplicable regulatory codes for each checklist item. They also require signatures from theinspected business location owner and the inspector.What Action Plan Template and target object should be used for this use case?

A. Action Plan Template with Type="lndustries\ Target Object="Visit"
B. Action Plan Template with Type="Visit Execution", Target Object = "Business LicenseApplication"
C. Action Plan Template with Type="lndustries", Target Object="Business License Application"
D. Action Plan Template with Type = "Visit Execution", Target Object = "Visit"

Question # 18

A government agency has set up a program to provide government funding to localbusiness owners. Grantseekers need to be able to collaborate with their internalstakeholders during the application process. Additionally, Grant Managers overseeingapplications within the government agency need to be able to collaborate with othergovernment employees during the application review process.What solution would a technical consultant recommend to solve the outlined use case?

A. Handle funding request collaboration through email and log activity on Applications.
B. Collaborate internally and externally through the Funding Request Application Feed.
C. Configure Invite Collaborators for Funding Request Applications.
D. Add a "Requires Collaboration" custom field to the Funding Request object.

Question # 19

A government agency does not have a universal requirement for storing a grantee's dataafter a grant has been fully disbursed and closed. Some grantees may ask to have theirdata maintained if involved in legal proceedings.How can a government agency best comply with the grantee's request for historical datastorage while at the same time adhering to the request not to use/process the historicaldata?

A. Export the grantee's data to retain it.
B. Keep the data in Salesforce and make it invisible to the users and system to restrict theprocessing of the data.
C. Assign the data to a specific public group and make those records inactive
D. Export the grantee's data to retain it. Then, delete their data from Salesforce.

Question # 20

The Department of Disaster Assistance would like to use eSignature capabilities to sendthe agreements/contracts to its customers.Which eSignature providers are readily available without much coding/configuration usingPublic Sector Solutions toolkit? (Choose Two)

A. eSlgnLlve
B. Adobe Sign
C. DocuSign
D. Conga

Question # 21

A Public Sector Organization (PSO) is currently managing an ongoing emergency byutilizing Emergency Response Management. The PSO would like to .. further insights anduse their data in Salesforce to help them analyze their data and understand where theyneed to increase their focus.What are two preconfigured Dashboards available in the Emergency ResponseManagement package that the Technical Consultant can recommend to the PSO for rapidrollout?

A. Global Emergency View
B. Visits
C. Emergency Hotspots
D. Emergency Requests Overview

Question # 22

The employee object has to be linked to the person account to use the Public Sector datamodel with the Employee data model.How should the employee object be linked with other objects?

A. PersonAccount -> Individual <- Employee.
B. PersonAccount->User->Employee
C. User -> Individual <- Custom employee object
D. Contact -> Individual <- Employee

Question # 23

A Public Sector Organization (PSO) is responding to an emergency and wants to provide away for constituents and businesses to access resources and submit requests forservicesand programs. The PSO wants to leverage Public Sector Solutions (PSS)components, where possible, and offer a digital experience to end users.What three prerequisite items should the Technical Consultant advise the PSO to configureso that PSS components can be used?

A. Install the ERM for PSS Managed Package
B. Enable Person Account
C. Enable Email-to-Case
D. Enable Web-to-Case
E. Install the ERM for PSS Unmanaged Package

Question # 24

Bobahaven has been using Salesforce Service Cloud for some time and has recentlyimplemented Public Sector Solutions to improve its application and grants managementprocesses. The executive team wants to understand the trends and metrics aroundBobahaven's constituent satisfaction with the new system. It is particularly interested inunderstanding the average time Bobahaven's employees take to resolve constituentservice queries now versus their historical performance. Up until now, however, Bobahavenhas not been tracking case duration.In this scenario, which is the correct reporting and analytics solution to provide ongoingtrend reporting of case duration while also minimizing customization?

A. Standard Salesforce Report using the standard Case report type, with a newly createdcustom field to track case duration for new O cases.
B. Public Sector Case Analytics App, leveraging CRM Analytics' case duration formula
C. Standard Salesforce Report using the standard Case report type, with a custom formulato calculate case duration.
D. Public Sector Case Analytics App, with a newly created custom field to track caseduration for new cases.

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