Salesforce Community-Cloud-Consultant Question Answers

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Question # 1

You have heard that one way to maximize yourCommunity Engagement level is to leverageCommunity Reputation. After having a coffee and a biscuit you think this is a brilliant ideafor your community and want to enable it right away, where do you navigate to?

A. Setup >> Community Settings > Enable Setup and Display of Reputation Levels
B. Setup >> All Communities > Builder > Administration > Preferences > Enable Setup andDisplay of Reputation Levels
C. Setup >> All Communities > Builder > Reputation > Enable Setup and Display ofReputation Levels
D. Setup >> All Communities > Manage > Administration > Preferences > Enable Setupand Display of Reputation Levels

Answer : D Show Answer

Question # 2

Universal Containersbuilds a partner community for their dealers. They set up the partneraccount with two roles to represent sales employees and their managers. After going live,the dealerships inform Universal Containers that they need a CEO type of access forspecific users who need to access all of the data on the parner account. How should theSalesforce admin fulfil this requirement?Select one or more of the following:

A. Add a third role to the partner account hierarchy for the CEO partner user.
B. Promote the CEO partner user to delegated admin on the partner account.
C. Assign Super User access to the CEO partner user on the Contact page.
D. Make the CEO partner user the owner of the partner account.

Answer : B Show Answer

Question # 3

A Salesforce Admin added a Recommendation component in the Community Builder. ThePage displays correctly in the Community Builder. However, the Recommendationcomponent does NOTdisplay in the Community.What is the most likely cause of this issue?

A. Recommendation is NOT enabled for the community.
B. Members do NOT have permissions to see recommendations in the Community.
C. The page changes with the recommendation componenthave NOT been published.
D. NO recommendation exist for this Community.

Answer : C Show Answer

Question # 4

Northern Trail Outfitters launches a Community using the Napili template. Communitymembers report that they do NOT have a menu option to navigate to see their invoices.TheSalesforce Admin has validated the following on the Community user profile: • UsersProfile has Read Access on the Invoice Object • Users Profile has a tab visible for InvoiceObject. What should the Salesforce Admin do to troubleshoot this issue?

A. Verify that the Navigation Menu in Community Builder has 'Type: Salesforce Object' and'Object Type: Invoices.'
B. Verify that the Navigation Menu in Community Management has 'Type: SalesforceObject' and 'Object Type: Invoices.'
C. Verify that the Invoices tab is under the Selected tab in Community Management
D. Verify that the Invoices tab is under the Selected tab in Community Settings Setup

Answer : B Show Answer

Question # 5

Universal containers has knowledge articles visible in their customer community for allusers. The salesforce Admin creates and publishes a new article, but the article is NOTvisible. What should the Salesforce Admin do to make this article visible in the Community?

A. Create the article in the Community Management console
B. Publish the Community so the changes take effect
C. Add a Featured Topic in the Community Management console
D. Select the Customer Channel in article setup

Answer : B Show Answer

Question # 6

Universal Containers is launching a Community to provide a self-help Channel totheircustomers and partners. Customers and partners will search for articles, participate indiscussions, and raise cases. Partners will be able to raise cases for their customers, butwill NOT need channel sales capabilities. Which license should a SalesforceAdmin use forthe partner users?

A. Partner Community Plus License
B. Service Cloud License
C. Support Community License
D. Customer Community Plus License

Answer : D Show Answer

Question # 7

The headphones alliance wish to engage with their customers in a whole new way and atDreamforce they saw Communities in action. They have identified that they have a lot ofgreat content but what to make sure that articles and discussions are grouped logically sothat it is easy to find, post questions and navigate the site. What Communities featurewould you recommend to use?

A. Data Categories
B. Topics
C. Chatter Groups
D. Article Groups
E. Knowledge Groups

Answer : B Show Answer

Question # 8

Northern Trail Outfitters has a Customer Community for viewing discussions andKnowledge articles. The Customer Support team needs to add custom fields on articles forinternal comments and additional references. What is the most efficient way for theSalesforce Admin to hide the custom fields from customers? Choose one answer

A. Create separate articles without these custom fields for the Customer channel andinclude in the Community
B. Update the customer profile by removing access to these custom fields on all articletypes
C. Override the article detail page with a custom Visualforce page and hide these customfields for customers
D. Modify the article detail page with custom Lightning Components that hide these customfields

Answer : B Show Answer

Question # 9

Your company has asked you to leverage Salesforce for their new customer communityand wish to ensure that it is mobile ready which template(s) can you leverage to supportthis requirement? FOUR ANSWERS

A. Kokua
B. Napili
C. Aloha
D. Visualforce + Tabs
E. Koa

Answer : A,B,C,E Show Answer

Question # 10

Northern Trail Outfitters launches a Partner Community using Salesforce tabs andVisualforce. Opportunities needs to be the selected tab for the Community user.What should Salesforce Admin do to fulfill this request?

A. Set the Opportunity tabas the first tab in the selected tabs in Community Management.
B. Configure Opportunity as the default landing page in Community Settings in Setup.
C. Enable the Opportunity page as the landing page on the Community user guide.
D. Set the Opportunity object page as the landing page in the Community Builder.

Answer : A Show Answer

Question # 11

Universal Containers built a Community using the Customer Service Template. They wantthe Salesforce Admin to enable multilingual support for their Community. Where can theSalesforce Admin configure the languages supported by this community?

A. Community Settings
B. Community Builder
C. Force.com Sites
D. Site.com Studio

Answer : B Show Answer

Question # 12

Northern Trail Outfitters uses Knowledge Articles to address customer questions in theirNapili Community. They need to know if these Articles are helpful to customers when theysearch for help in theCommunity. What is the most efficient way for a Salesforce Admin to get this information from customers?

A. Build a custom Community page that shows the Knowledge Article and have customfields to capture customer comments.
B. Create a customer survey using custom Lightning components and add it to the home page.
C. Redirect customers to a survey form in an external website that captures theircomments on the Knowledge Article
D. Enable the article voting property on the Article Content component in thearticle detailpage in the Community Builder

Answer : B Show Answer

Question # 13

Universal Containers wants to build a Community for all their employees. Currently, someoftheir employees are NOT Salesforce users.How should the Salesforce Admin enableaccess to the Community for the users who are currentlyNOT Salesforce users?

A. Create the users as contacts and enable them as Community users.
B. Allow the users to self -register to the Community.
C. Create the users in Salesforce and add their profile to the Community.
D. Add the users to the Community asmembers.

Answer : A Show Answer

Question # 14

Regional Containers wish to establish a Community for their Partner network. They havecomplex requirements and from sampling their Partner network thereis no need to providemobile capabilities. What type of community best suits Regional Containers needs?

A. Koa
B. Visual Force + Tabs
C. Kookaburra
D. Aloha
E. Napili

Answer : B Show Answer

Question # 15

Northern Trail Outfitters needs to provide support to all customers in their CustomerCommunity, includingcustomers who have NOT logged in. Currently, customers can onlyview Knowledge articles if they are logged in.What should the Salesforce Admin do to make sure that Knowledge articles are visible tounauthenticated users?

A. Modify the customer profile to include all Knowledge articles types and fields to helpcustomers view articles without login.
B. Make the article detail page available for unauthenticated access to help customers viewarticles without login.
C. Update the channel for all Knowledgearticles to include Public as a channel to helpcustomers view articles without login.
D. Create custom Community pages with components for Knowledge articles and makethem available for guest user profiles.

Answer : C Show Answer

Question # 16

What are the two types of Sharing Models availableonce you have established aCommunity?

A. Community Sharing Model & Portal Sharing Model
B. Company Sharing Model & Community Sharing Model
C. Internal Sharing Model & External Sharing Model
D. Internal Sharing Model & Portal Sharing Model
E. Partner Sharing Model & Customer Sharing Model

Answer : C Show Answer

Question # 17

Which threeLightning Components are available in Builder when customizing a homepage? Choose 3 answers

A. Related Topics List
B. Feed Publisher
C. Headline
D. Search Results
E. Home Page Tabs

Answer : A,B,D Show Answer

Question # 18

Universal Containers needs a Community for distributors who manage their sales with thefollowing requirements: • Each distributor has multiple users. • Users within the samedistributor should be able to talk with each other. • Users should NOT be able to talk withusers from other distributors. • The Knowledge articles and other Community featuresshould be the same for all distributors. Flow should the Salesforce Admin meet theserequirements?

A. Create Sharing groups to share users within a distributor. Allow ions, keeping the OWDfor Users as private
B. Create a separate Communityfor each distributor. Allow members to talk within theCommunity and enable the Community user visibility
C. Enable the Portal user visibility and disable the Community user visibility under Sharingsettings. Keep OWD for Users as private for external users
D. Reate a Sharing set to share the users within a distributor in the Community. Allow ions,keeping the OWD for Users as private

Answer : C Show Answer

Question # 19

What permission(s) would you assign a community manager?

A. Communities Administrator
B. Setup and Create Portals
C. Manage Community Settings
D. Create and Setup Communities
E. Manage Portals

Answer : C Show Answer

Question # 20

Universal Containers needs to have their branding represented accurately in their PartnerCommunity. What three things should the Salesforce Admin doto use Community Builder tobrand the Community?

A. Specify font family, style, and weight
B. Apply a colour scheme that is appropriate for the Universal Containers template with thecolour palette
C. Adjust kerning values in a variety of typefaces
D. Usecustom CSS to apply Universal Containers styles
E. Adjust the pixel width of the masthead

Answer : B,C,D Show Answer

Question # 21

You have spent the last two weeks getting your community ready for the prime time andhave recently deployed your configuration to production and now wish to make it publiclyavailable.What steps do you take to do this?

A. Deploying to production automatically enables the community
B. Go into the Community Builder >> Settings and Activate the community
C. Go into the Community Manager >> Administration and Activate the community
D. Go into the Community Manager >> Administration >> Settings and Activate theCommunity
E. The community will automatically activate when you add users to it

Answer : D Show Answer

Question # 22

What is the benefit of doing this? You have just enabled Portal User Visibility in Setup >Sharing Settings.

A. All users with Write access to Cases on their profile are able to see all Cases ownedbyCommunity Members
B. Community users in the same community can see each other, regardless of theorganization-wide defaults.
C. Portal users in the same customer or partner portal account can see each other,regardless of the organization-wide defaults.
D. Community Managers are able to view all Community Users regardless of theorganization-wide defaults
E. Limited information on Community user profiles are publicly accessible e.g. Name,Photo, Reputation Level, Description

Answer : C Show Answer

Question # 23

Your company has provided youwith 6,321 'Bad Words' they wish to prevent being used inthe Customer Community. How many Content Criteria are required to support thisrequirement?

A. 4
B. 2
C. 3
D. 1
E. 6

Answer : A Show Answer

Question # 24

Dartboard Manufacturing International are ready to add their distribution partners to theirexisting Community. What steps would anAdministration take to do this?

A. Navigate to the Contact Record and Enable the Contact as a Community User
B. Add the Member Profile to the Community then Enable the relevant Account as aPartner Account and enable the contacts as Partner Community Users
C. Add the Member Profile to the Community
D. Enable the relevant Account as a Partner Account and enable the contacts as PartnerCommunity Users

Answer : D Show Answer

Question # 25

Your company has provided you with a list of 'Bad Words' that they would like communityusers prevented from posting in the community. Whatdo you use to achieve this?

A. Enable Automatic Sensitive Word Filtering
B. Content Criteria & Rate Rules
C. Member Criteria & Rules
D. Moderation Rules
E. Content Criteria & Content Rules
F. Member Rules

Answer : E Show Answer

Question # 26

Northern Trail Outfitters wants to launch their Community withthe following requirements:•Enable ions• Use Reputation for gamification• View the Trending Articles• Optimized formobile. Which two requirements will the Salesforce Admin be able to accomplish with theKoa template? Choose 2 answers

A. Use Reputation for gamification
B. View the Trending Articles
C. Enable ions
D. Optimized for mobile

Answer : C,D Show Answer

Question # 27

Universal Containers sets up and publishes a Community. What three things should aSalesforce Admin do to log into the Community and validate the Community features?Choose 3 answers

A. Select a Customer user record and select the Login option.
B. Choose Login to the Community as a user from the contact record in Salesforce.
C. Select the Community from the App Launcher as an internal user.
D. Log in as a customer to the Community with a Test customer login.
E. Preview the Community as a specific Community user in the preview mode of theCommunity builder.

Answer : B,C,D Show Answer

Question # 28

Universal Containers builds a Community with public access to Knowledge Articles andQ&A. The developer builds a Visualforce page that shows Known Issues ontheir products.The developer uses a custom Object to Store Known Issues with an org-wide defaultsharing setting to Public Read/Write. unauthenticated users receive an error messagewhen they try to load the page. What should the Salesforce Admin do totroubleshoot thisissue?

A. Enable "Public can access the community" checkbox under General Settings inCommunity Builder.
B. Add the Guest User profile to the members in Community Management.
C. Go to the Guest User profile and give to the Visualforce page.
D. Change the org-wide default sharing to Public Full Access.

Answer : B Show Answer

Question # 29

What moderation capabilities does Salesforce communities provide to automate theprocess ofidentifying and replacing words that are offensive or inappropriate for theCommunity?

A. Enable Moderation for the Community to block offensive or inappropriate content.
B. Use moderation rules in the Community to block offensive or inappropriate content.
C. Create Process flows to identify posts with the offensive or inappropriate words andreplace with other content.
D. Write a trigger to identify posts with the offensive or inappropriate words and replacewith other content.

Answer : B Show Answer

Question # 30

Universal Containers wants to build a Community for all their employees. Currently, someof their employees are NOT Salesforce users. How should the Salesforce Admin enableaccess to the Community for the users who are currently NOT Salesforce users?

A. Allow the users to self -register to the Community
B. Create the users as contacts and enable them as Community users
C. Create the users in Salesforce and add their profile to the Community
D. Add the users to the Community as members

Answer : B Show Answer

Question # 31

One of the features of Salesforce Communities is being able tonest Topics (i.e. Level 1(parent), Level 2, Level 3) what is the maximum number of topics you are able to create foreach level?

A. Level 1 = 25, Level 2 = 15, Level 3 = 10
B. Level 1 = 20, Level 2 = 20, Level 3 = 20
C. Level 1 = 10, Level 2 = 15, Level 3= 20
D. Level 1 = 25, Level 2 = 10, Level 3 = 10
E. Level 1 = 35, Level 2 = 10, Level 3 = 15

Answer : D Show Answer

Question # 32

Universal Containers built a Community to expose Leads and Opportunities totheirresellers.They set up partner accounts with two roles and granted Super User access tothe Sales Executivesusers who are created at the top level of the account role hierarchy.Universal Containers has thefollowing requirements to expose dashboards to theirpartners: - Partners can NOT modify the dashboard- Partners only see data within theiraccount- Partners see all the data on the partner accountHow should the Salesforce Adminfulfil these requirements?

A. Select the \Run as logged in user option for the dashboards.
B. Select the Channel Manager as the running user for the dashboards.
C. Select the owner of the partner account as the running user for the dashboards.
D. Select the Sales Executive as the running user for the dashboards.

Answer : D Show Answer

Question # 33

A Salesforce Admin needs to enable public access, such that Community collaborationfeatures are accessible to guest users. How should the Salesforce Admin perform this task?

A. Create public-free web pages and use Community only for authenticated users.
B. Create Force.com sites and update guest user login access.
C. Allow users to access the Community with guest user login credentials.
D. Enable "Public can access the community" checkbox under General Settings inCommunity Builder.

Answer : B Show Answer

Question # 34

What is the maximum number of keyword list criteria in Moderation Settings yourSalesforce Org (not Community) can have?

A. 10
B. 20
C. 30
D. 50
E. 40

Answer : C Show Answer

Question # 35

How should the Salesforce Admin meet this requirement? Universal Containers creates aCommunity for their partners. Members of the Community should not be able to participatein discussions with other members. However, users from the same partner should be ableto hold discussions amongst themselves.

A. Create a sharing group for partner accounts under Sharing Settings.
B. Deselect Community User Visibility under Sharing Settings.
C. Update the Internal User record to Private under Sharing Settings.
D. Turn off Portal User Visibility under Sharing Settings.

Answer : B Show Answer

Question # 36

Universal Containers Community Manager needs to set up Reputation. Which two tasksshould the Community Manager perform to meet this requirement? Choose 2 answers

A. Create a custom Lightning component for Reputation and add it to the homepage
B. Configure Reputation points and levels in the Community Management console
C. Enable Reputation in the Community
D. Add the Reputation Leaderboard component to a page in the Community
E. Add a Visualforce Reputation Leaderboard component

Answer : B,C Show Answer

Question # 37

What are three ways you can maximize engagement within your SalesforceCommunity?

A. Ompany Branding and a Custom Domain
B. Reputation Points & Levels
C. Frequent Promotions
D. Establish Etiquette Rules
E. Measure Community Success

Answer : B,D,E Show Answer

Question # 38

Universal Containers needs to use their corporate portal to authenticate Community users,allowing users access to the Community after they have successfully logged into the Portal.What should the Salesforce Admin do in the Communities to support this loginrequirement?

A. Enable Guest User access in Communities to support seamless access to Communitiesfrom the Portal
B. Configure Single Sign -on in Salesforce and reuse the federated authenticationproviders in the Community
C. AddSocial -Sign -on to allow users to log in from the Portal without signing into theCommunity
D. Enable Community login support for employees in the Portal configuration

Answer : D Show Answer

Question # 39

Northern Trail Outfitters uses Salesforce internally and needs tolaunch a Community fortheir customers. • Northern Trail Outfitters works with a survey partner and needs to extendthat capability to the Community users. • Northern Trail Outfitters works with an electronicsignature partner and needs to extend thatcapability to the Community users. • ThisCommunity needs to be built with the Customer Service Template. All integrations must bemobile— first. • Both partners have Community Lightning Components available. Whatshould a Salesforce Admin do to accomplish this task?

A. Design and develop an API-level integration with the Survey and electronic signaturepartners and make it available for Community users.
B. Install and configure the non-Lightning Components for surveys and electronicsignatures available from the Partners
C. Install and configure the Community Lightning Components for surveys and electronicsignatures available from the two Partners.
D. Design and develop custom Community Lightning Components for surveys andelectronic signatures.

Answer : C Show Answer

Question # 40

What declarative Community Branding features are available in the Community Builder?[Pick 3]

A. Custom Fonts
B. Company Logo
C. Accessibility Colours Selection
D. Overlay Colour
E. Header Fonts

Answer : B,D,E Show Answer

Question # 41

When allowing external users to Create and Edit reports, what important step must yourcomplete first?

A. Enable Read and Write to Reports on the Community Profile
B. Enable the Enhanced Sharing Model
C. Create a Permission Set with Create and Edit reports checked so that you can managewhich users within the Community are able to create Reports
D. Share each Report and Dashboard Folder required with the respectivecommunityprofiles?
E. Ensure that Create and Edit reports in checked on the Community Profile

Answer : B Show Answer

Question # 42

Select two ways you are able to integrate Google Analytics with atemplate basedCommunity. 2Answers

A. Community Builder >> Settings > > Analytics Setup
B. Community Builder >> Settings >> Advanced >> Google Analytics Tracking
C. Community Builder >> Settings >> Advanced >> Edit Head Markup
D. Setup Menu >> Google Analytics >> Communities
E. Community Manager >> Settings >> Advanced >> Google Analytics Tracking

Answer : B,C Show Answer

Question # 43

Which is currently not a valid pre-built Social Sign-on Authentication provider?

A. GitHub
B. LinkedIn
C. Facebook
D. Janrain
E. Google
F. Box
G. Twitter

Answer : F Show Answer

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