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Salesforce Community-Cloud-Consultant Sample Questions

Question # 1

You have heard that one way to maximize yourCommunity Engagement level is to leverageCommunity Reputation. After having a coffee and a biscuit you think this is a brilliant ideafor your community and want to enable it right away, where do you navigate to?

A. Setup >> Community Settings > Enable Setup and Display of Reputation Levels
B. Setup >> All Communities > Builder > Administration > Preferences > Enable Setup andDisplay of Reputation Levels
C. Setup >> All Communities > Builder > Reputation > Enable Setup and Display ofReputation Levels
D. Setup >> All Communities > Manage > Administration > Preferences > Enable Setupand Display of Reputation Levels


Question # 2

Universal Containersbuilds a partner community for their dealers. They set up the partneraccount with two roles to represent sales employees and their managers. After going live,the dealerships inform Universal Containers that they need a CEO type of access forspecific users who need to access all of the data on the parner account. How should theSalesforce admin fulfil this requirement?Select one or more of the following:

A. Add a third role to the partner account hierarchy for the CEO partner user.
B. Promote the CEO partner user to delegated admin on the partner account.
C. Assign Super User access to the CEO partner user on the Contact page.
D. Make the CEO partner user the owner of the partner account.


Question # 3

A Salesforce Admin added a Recommendation component in the Community Builder. ThePage displays correctly in the Community Builder. However, the Recommendationcomponent does NOTdisplay in the Community.What is the most likely cause of this issue?

A. Recommendation is NOT enabled for the community.
B. Members do NOT have permissions to see recommendations in the Community.
C. The page changes with the recommendation componenthave NOT been published.
D. NO recommendation exist for this Community.


Question # 4

Northern Trail Outfitters launches a Community using the Napili template. Communitymembers report that they do NOT have a menu option to navigate to see their invoices.TheSalesforce Admin has validated the following on the Community user profile: • UsersProfile has Read Access on the Invoice Object • Users Profile has a tab visible for InvoiceObject. What should the Salesforce Admin do to troubleshoot this issue?

A. Verify that the Navigation Menu in Community Builder has 'Type: Salesforce Object' and'Object Type: Invoices.'
B. Verify that the Navigation Menu in Community Management has 'Type: SalesforceObject' and 'Object Type: Invoices.'
C. Verify that the Invoices tab is under the Selected tab in Community Management
D. Verify that the Invoices tab is under the Selected tab in Community Settings Setup


Question # 5

Universal containers has knowledge articles visible in their customer community for allusers. The salesforce Admin creates and publishes a new article, but the article is NOTvisible. What should the Salesforce Admin do to make this article visible in the Community?

A. Create the article in the Community Management console
B. Publish the Community so the changes take effect
C. Add a Featured Topic in the Community Management console
D. Select the Customer Channel in article setup


Question # 6

Universal Containers is launching a Community to provide a self-help Channel totheircustomers and partners. Customers and partners will search for articles, participate indiscussions, and raise cases. Partners will be able to raise cases for their customers, butwill NOT need channel sales capabilities. Which license should a SalesforceAdmin use forthe partner users?

A. Partner Community Plus License
B. Service Cloud License
C. Support Community License
D. Customer Community Plus License


Question # 7

The headphones alliance wish to engage with their customers in a whole new way and atDreamforce they saw Communities in action. They have identified that they have a lot ofgreat content but what to make sure that articles and discussions are grouped logically sothat it is easy to find, post questions and navigate the site. What Communities featurewould you recommend to use?

A. Data Categories
B. Topics
C. Chatter Groups
D. Article Groups
E. Knowledge Groups


Question # 8

Northern Trail Outfitters has a Customer Community for viewing discussions andKnowledge articles. The Customer Support team needs to add custom fields on articles forinternal comments and additional references. What is the most efficient way for theSalesforce Admin to hide the custom fields from customers? Choose one answer

A. Create separate articles without these custom fields for the Customer channel andinclude in the Community
B. Update the customer profile by removing access to these custom fields on all articletypes
C. Override the article detail page with a custom Visualforce page and hide these customfields for customers
D. Modify the article detail page with custom Lightning Components that hide these customfields


Question # 9

Your company has asked you to leverage Salesforce for their new customer communityand wish to ensure that it is mobile ready which template(s) can you leverage to supportthis requirement? FOUR ANSWERS

A. Kokua
B. Napili
C. Aloha
D. Visualforce + Tabs
E. Koa


Question # 10

Northern Trail Outfitters launches a Partner Community using Salesforce tabs andVisualforce. Opportunities needs to be the selected tab for the Community user.What should Salesforce Admin do to fulfill this request?

A. Set the Opportunity tabas the first tab in the selected tabs in Community Management.
B. Configure Opportunity as the default landing page in Community Settings in Setup.
C. Enable the Opportunity page as the landing page on the Community user guide.
D. Set the Opportunity object page as the landing page in the Community Builder.


Question # 11

Universal Containers built a Community using the Customer Service Template. They wantthe Salesforce Admin to enable multilingual support for their Community. Where can theSalesforce Admin configure the languages supported by this community?

A. Community Settings
B. Community Builder
C. Force.com Sites
D. Site.com Studio


Question # 12

Northern Trail Outfitters uses Knowledge Articles to address customer questions in theirNapili Community. They need to know if these Articles are helpful to customers when theysearch for help in theCommunity. What is the most efficient way for a Salesforce Admin to get this information from customers?

A. Build a custom Community page that shows the Knowledge Article and have customfields to capture customer comments.
B. Create a customer survey using custom Lightning components and add it to the home page.
C. Redirect customers to a survey form in an external website that captures theircomments on the Knowledge Article
D. Enable the article voting property on the Article Content component in thearticle detailpage in the Community Builder


Question # 13

Universal Containers wants to build a Community for all their employees. Currently, someoftheir employees are NOT Salesforce users.How should the Salesforce Admin enableaccess to the Community for the users who are currentlyNOT Salesforce users?

A. Create the users as contacts and enable them as Community users.
B. Allow the users to self -register to the Community.
C. Create the users in Salesforce and add their profile to the Community.
D. Add the users to the Community asmembers.


Question # 14

Regional Containers wish to establish a Community for their Partner network. They havecomplex requirements and from sampling their Partner network thereis no need to providemobile capabilities. What type of community best suits Regional Containers needs?

A. Koa
B. Visual Force + Tabs
C. Kookaburra
D. Aloha
E. Napili


Question # 15

Northern Trail Outfitters needs to provide support to all customers in their CustomerCommunity, includingcustomers who have NOT logged in. Currently, customers can onlyview Knowledge articles if they are logged in.What should the Salesforce Admin do to make sure that Knowledge articles are visible tounauthenticated users?

A. Modify the customer profile to include all Knowledge articles types and fields to helpcustomers view articles without login.
B. Make the article detail page available for unauthenticated access to help customers viewarticles without login.
C. Update the channel for all Knowledgearticles to include Public as a channel to helpcustomers view articles without login.
D. Create custom Community pages with components for Knowledge articles and makethem available for guest user profiles.


Question # 16

What are the two types of Sharing Models availableonce you have established aCommunity?

A. Community Sharing Model & Portal Sharing Model
B. Company Sharing Model & Community Sharing Model
C. Internal Sharing Model & External Sharing Model
D. Internal Sharing Model & Portal Sharing Model
E. Partner Sharing Model & Customer Sharing Model


Question # 17

Which threeLightning Components are available in Builder when customizing a homepage? Choose 3 answers

A. Related Topics List
B. Feed Publisher
C. Headline
D. Search Results
E. Home Page Tabs


Question # 18

Universal Containers needs a Community for distributors who manage their sales with thefollowing requirements: • Each distributor has multiple users. • Users within the samedistributor should be able to talk with each other. • Users should NOT be able to talk withusers from other distributors. • The Knowledge articles and other Community featuresshould be the same for all distributors. Flow should the Salesforce Admin meet theserequirements?

A. Create Sharing groups to share users within a distributor. Allow ions, keeping the OWDfor Users as private
B. Create a separate Communityfor each distributor. Allow members to talk within theCommunity and enable the Community user visibility
C. Enable the Portal user visibility and disable the Community user visibility under Sharingsettings. Keep OWD for Users as private for external users
D. Reate a Sharing set to share the users within a distributor in the Community. Allow ions,keeping the OWD for Users as private


Question # 19

What permission(s) would you assign a community manager?

A. Communities Administrator
B. Setup and Create Portals
C. Manage Community Settings
D. Create and Setup Communities
E. Manage Portals


Question # 20

Universal Containers needs to have their branding represented accurately in their PartnerCommunity. What three things should the Salesforce Admin doto use Community Builder tobrand the Community?

A. Specify font family, style, and weight
B. Apply a colour scheme that is appropriate for the Universal Containers template with thecolour palette
C. Adjust kerning values in a variety of typefaces
D. Usecustom CSS to apply Universal Containers styles
E. Adjust the pixel width of the masthead


Question # 21

You have spent the last two weeks getting your community ready for the prime time andhave recently deployed your configuration to production and now wish to make it publiclyavailable.What steps do you take to do this?

A. Deploying to production automatically enables the community
B. Go into the Community Builder >> Settings and Activate the community
C. Go into the Community Manager >> Administration and Activate the community
D. Go into the Community Manager >> Administration >> Settings and Activate theCommunity
E. The community will automatically activate when you add users to it


Question # 22

What is the benefit of doing this? You have just enabled Portal User Visibility in Setup >Sharing Settings.

A. All users with Write access to Cases on their profile are able to see all Cases ownedbyCommunity Members
B. Community users in the same community can see each other, regardless of theorganization-wide defaults.
C. Portal users in the same customer or partner portal account can see each other,regardless of the organization-wide defaults.
D. Community Managers are able to view all Community Users regardless of theorganization-wide defaults
E. Limited information on Community user profiles are publicly accessible e.g. Name,Photo, Reputation Level, Description


Question # 23

Your company has provided youwith 6,321 'Bad Words' they wish to prevent being used inthe Customer Community. How many Content Criteria are required to support thisrequirement?

A. 4
B. 2
C. 3
D. 1
E. 6


Question # 24

Dartboard Manufacturing International are ready to add their distribution partners to theirexisting Community. What steps would anAdministration take to do this?

A. Navigate to the Contact Record and Enable the Contact as a Community User
B. Add the Member Profile to the Community then Enable the relevant Account as aPartner Account and enable the contacts as Partner Community Users
C. Add the Member Profile to the Community
D. Enable the relevant Account as a Partner Account and enable the contacts as PartnerCommunity Users


Question # 25

Your company has provided you with a list of 'Bad Words' that they would like communityusers prevented from posting in the community. Whatdo you use to achieve this?

A. Enable Automatic Sensitive Word Filtering
B. Content Criteria & Rate Rules
C. Member Criteria & Rules
D. Moderation Rules
E. Content Criteria & Content Rules
F. Member Rules


Question # 26

Northern Trail Outfitters wants to launch their Community withthe following requirements:•Enable ions• Use Reputation for gamification• View the Trending Articles• Optimized formobile. Which two requirements will the Salesforce Admin be able to accomplish with theKoa template? Choose 2 answers

A. Use Reputation for gamification
B. View the Trending Articles
C. Enable ions
D. Optimized for mobile


Question # 27

Universal Containers sets up and publishes a Community. What three things should aSalesforce Admin do to log into the Community and validate the Community features?Choose 3 answers

A. Select a Customer user record and select the Login option.
B. Choose Login to the Community as a user from the contact record in Salesforce.
C. Select the Community from the App Launcher as an internal user.
D. Log in as a customer to the Community with a Test customer login.
E. Preview the Community as a specific Community user in the preview mode of theCommunity builder.


Question # 28

Universal Containers builds a Community with public access to Knowledge Articles andQ&A. The developer builds a Visualforce page that shows Known Issues ontheir products.The developer uses a custom Object to Store Known Issues with an org-wide defaultsharing setting to Public Read/Write. unauthenticated users receive an error messagewhen they try to load the page. What should the Salesforce Admin do totroubleshoot thisissue?

A. Enable "Public can access the community" checkbox under General Settings inCommunity Builder.
B. Add the Guest User profile to the members in Community Management.
C. Go to the Guest User profile and give to the Visualforce page.
D. Change the org-wide default sharing to Public Full Access.


Question # 29

What moderation capabilities does Salesforce communities provide to automate theprocess ofidentifying and replacing words that are offensive or inappropriate for theCommunity?

A. Enable Moderation for the Community to block offensive or inappropriate content.
B. Use moderation rules in the Community to block offensive or inappropriate content.
C. Create Process flows to identify posts with the offensive or inappropriate words andreplace with other content.
D. Write a trigger to identify posts with the offensive or inappropriate words and replacewith other content.


Question # 30

Universal Containers wants to build a Community for all their employees. Currently, someof their employees are NOT Salesforce users. How should the Salesforce Admin enableaccess to the Community for the users who are currently NOT Salesforce users?

A. Allow the users to self -register to the Community
B. Create the users as contacts and enable them as Community users
C. Create the users in Salesforce and add their profile to the Community
D. Add the users to the Community as members


Question # 31

One of the features of Salesforce Communities is being able tonest Topics (i.e. Level 1(parent), Level 2, Level 3) what is the maximum number of topics you are able to create foreach level?

A. Level 1 = 25, Level 2 = 15, Level 3 = 10
B. Level 1 = 20, Level 2 = 20, Level 3 = 20
C. Level 1 = 10, Level 2 = 15, Level 3= 20
D. Level 1 = 25, Level 2 = 10, Level 3 = 10
E. Level 1 = 35, Level 2 = 10, Level 3 = 15


Question # 32

Universal Containers built a Community to expose Leads and Opportunities totheirresellers.They set up partner accounts with two roles and granted Super User access tothe Sales Executivesusers who are created at the top level of the account role hierarchy.Universal Containers has thefollowing requirements to expose dashboards to theirpartners: - Partners can NOT modify the dashboard- Partners only see data within theiraccount- Partners see all the data on the partner accountHow should the Salesforce Adminfulfil these requirements?

A. Select the \Run as logged in user option for the dashboards.
B. Select the Channel Manager as the running user for the dashboards.
C. Select the owner of the partner account as the running user for the dashboards.
D. Select the Sales Executive as the running user for the dashboards.


Question # 33

A Salesforce Admin needs to enable public access, such that Community collaborationfeatures are accessible to guest users. How should the Salesforce Admin perform this task?

A. Create public-free web pages and use Community only for authenticated users.
B. Create Force.com sites and update guest user login access.
C. Allow users to access the Community with guest user login credentials.
D. Enable "Public can access the community" checkbox under General Settings inCommunity Builder.


Question # 34

What is the maximum number of keyword list criteria in Moderation Settings yourSalesforce Org (not Community) can have?

A. 10
B. 20
C. 30
D. 50
E. 40


Question # 35

How should the Salesforce Admin meet this requirement? Universal Containers creates aCommunity for their partners. Members of the Community should not be able to participatein discussions with other members. However, users from the same partner should be ableto hold discussions amongst themselves.

A. Create a sharing group for partner accounts under Sharing Settings.
B. Deselect Community User Visibility under Sharing Settings.
C. Update the Internal User record to Private under Sharing Settings.
D. Turn off Portal User Visibility under Sharing Settings.


Question # 36

Universal Containers Community Manager needs to set up Reputation. Which two tasksshould the Community Manager perform to meet this requirement? Choose 2 answers

A. Create a custom Lightning component for Reputation and add it to the homepage
B. Configure Reputation points and levels in the Community Management console
C. Enable Reputation in the Community
D. Add the Reputation Leaderboard component to a page in the Community
E. Add a Visualforce Reputation Leaderboard component


Question # 37

What are three ways you can maximize engagement within your SalesforceCommunity?

A. Ompany Branding and a Custom Domain
B. Reputation Points & Levels
C. Frequent Promotions
D. Establish Etiquette Rules
E. Measure Community Success


Question # 38

Universal Containers needs to use their corporate portal to authenticate Community users,allowing users access to the Community after they have successfully logged into the Portal.What should the Salesforce Admin do in the Communities to support this loginrequirement?

A. Enable Guest User access in Communities to support seamless access to Communitiesfrom the Portal
B. Configure Single Sign -on in Salesforce and reuse the federated authenticationproviders in the Community
C. AddSocial -Sign -on to allow users to log in from the Portal without signing into theCommunity
D. Enable Community login support for employees in the Portal configuration


Question # 39

Northern Trail Outfitters uses Salesforce internally and needs tolaunch a Community fortheir customers. • Northern Trail Outfitters works with a survey partner and needs to extendthat capability to the Community users. • Northern Trail Outfitters works with an electronicsignature partner and needs to extend thatcapability to the Community users. • ThisCommunity needs to be built with the Customer Service Template. All integrations must bemobile— first. • Both partners have Community Lightning Components available. Whatshould a Salesforce Admin do to accomplish this task?

A. Design and develop an API-level integration with the Survey and electronic signaturepartners and make it available for Community users.
B. Install and configure the non-Lightning Components for surveys and electronicsignatures available from the Partners
C. Install and configure the Community Lightning Components for surveys and electronicsignatures available from the two Partners.
D. Design and develop custom Community Lightning Components for surveys andelectronic signatures.


Question # 40

What declarative Community Branding features are available in the Community Builder?[Pick 3]

A. Custom Fonts
B. Company Logo
C. Accessibility Colours Selection
D. Overlay Colour
E. Header Fonts


Question # 41

When allowing external users to Create and Edit reports, what important step must yourcomplete first?

A. Enable Read and Write to Reports on the Community Profile
B. Enable the Enhanced Sharing Model
C. Create a Permission Set with Create and Edit reports checked so that you can managewhich users within the Community are able to create Reports
D. Share each Report and Dashboard Folder required with the respectivecommunityprofiles?
E. Ensure that Create and Edit reports in checked on the Community Profile


Question # 42

Select two ways you are able to integrate Google Analytics with atemplate basedCommunity. 2Answers

A. Community Builder >> Settings > > Analytics Setup
B. Community Builder >> Settings >> Advanced >> Google Analytics Tracking
C. Community Builder >> Settings >> Advanced >> Edit Head Markup
D. Setup Menu >> Google Analytics >> Communities
E. Community Manager >> Settings >> Advanced >> Google Analytics Tracking


Question # 43

Which is currently not a valid pre-built Social Sign-on Authentication provider?

A. GitHub
B. LinkedIn
C. Facebook
D. Janrain
E. Google
F. Box
G. Twitter


Question # 44

Universal Containers creates a Napili template -based Community for their customers. Dueto the company's large knowledge base, the VP of Support is concerned about showing along list of articles to members when they select aTopic. The list must only contain tenarticles. Which standard functionality should a Community Manager use to accomplish thistask?

A. Set the Number of Articles property inside the Page Editor
B. Update Knowledge Settings inside Setup
C. Make sure Top Articles for Topics is enabled in Community Management
D. Add the Top Articles component inside the Community Builder


Question # 45

A Salesforce ISV partner is creating a Lightning Bolt Solution for a healthcare use case.What should the Community Cloud consultant use to distribute the Lightning Bolt solution?

A. Managed Package
B. MetadataAPI
C. Change Set
D. Unmanaged Package


Question # 46

Your team has drafted and published Knowledge Articles for the Customer Communitybutthey are not visible to external users. What is one reason why this may be the case?

A. Knowledge Articles for Communities is not enabled
B. View Knowledge Articles has not been checked on the Community Profile
C. Knowledge Articles for Customers is not enabled
D. Customer sharing has not been checked on the Knowledge Article
E. The Articles are being viewed on unsupported mobile devices


Question # 47

Universal containers want to make sure their customers can get access to their(authenticated) customer community on demand. What are the steps required to set upCommunity Self Registration?

A. Enable Self Registration in the Community Builder and modify the Communities SelfRegistration APEX controller with the Community ID
B. Enable Self Registration in Community Settings and modify the Communities SelfRegistration APEX controller with the Account ID
C. Enable Self Registration in Community Settings and modify the Communities SelfRegistration APEX controller with the Community ID
D. Enable Self Registration in Settings and modify the profile lookup to associate the profileto the new user on creation
E. Enable Self Registration in the Community Manager and modify the Communities SelfRegistration APEX controller with the Account ID


Question # 48

What are three advantages of adjusting the mark-up code on the page <head> inCommunity Builder? Choose 3 answers

A. Ability to defineiframe settings
B. Optimizing the load times of certain typefaces
C. Optimizing SE by adjusting the SE meta tags for search engines
D. Custom JavaScript blocks
E. Custom, analytics code, such as Google Analytics


Question # 49

Universal Containers built a Communityon the Customer Service Template. The SalesforceAdmin customized a few pages by adding custom-built Lightning components. TheSalesforce Admin upgraded the template to the latest version. What is the status of thecustom Lightning components on the pageafter the upgrade?

A. The Lightning components are on the page and load as expected.
B. The Lightning components are NOT on the page, but are available in CommunityBuilder.
C. The Lightning components are on the page, but will NOT load until the Community ispublished.
D. The Lightning components are neither on the page nor in Community Builder.


Question # 50

Universal Containers needs to use their corporate portal to authenticate Community users,allowing users access to the Communityafter they have successfully logged into the Portal.What should the Salesforce Admin do in the Communities to support this loginrequirement?

A. Add Social-Sign-on to allow users to log in from the Portal without signing into theCommunity.
B. Enable Guest User access in Communities to support seamless access to Communitiesfrom the Portal.
C. Configure Single Sign-on in Salesforce and reuse the federated authentication providersin the Community.
D. Enable Community login support for employees in thePortal configuration.


Question # 51

Universal Containers adds e -commerce capability to its Communitybuilt on the Napilitemplate. They track customer shipments in a Salesforce custom object. How should theSalesforce Admin expose customer shipment data in Community Builder?

A. Create an object page associated to the Shipment object
B. Create a standard page associated to the Shipment object
C. Clone an object page and associate it to the Shipment object
D. Clone a standard page and associate it he Shipment object


Question # 52

A Salesforce Admin is launching a newCommunity in the Napili template for approximatelyone million members. The Community is built with native Community template features andis within published member limits. Which three actions should the Salesforce Admin takebefore the Community launches? Choose 3 answers

A. Prepare for cases logged by Community members and automation around autoresponse, case assignment, and escalation rules
B. Performance test the Community with a large number of members with increasedactivity
C. Test the Community for member activity, including cases and articles
D. Formalize the member registration process, including automating the accountassignment or person account creation
E. Make sure customers are NOT members of other Salesforce Communities


Question # 53

You want to make sure that you drive adoption, monitor engagement, and build a vibrantcommunity. What should an Administrator do to achieve this?

A. Build up a network of brand ambassadors and make them moderators in yourcommunity
B. Develop a lightning component that runs frequent promotions
C. Install the Communities Reports and Dashboards package from the AppExchange
D. Develop Reports and Dashboards built of the Network Object to understand insightsfrom your communit
E. Ensure that you have community promotions built into your Journey Builder onMarketing Cloud


Question # 54

Universal Containers needs to use capabilities in Salesforce Communities to enable SocialSign -on for their customers. What should the Salesforce Admin do to enable users to usetheir Social Sign -on?Discuss

A. Create a custom login page with Social Sign -on capabilities, including authenticationproviders.
B. Enable Social Sign -on in the Community management preferences menu.
C. Set up the authentication provider for Social sites and add the Social Sign -oncomponentto the login page.
D. Configure Community Sign -on at the social web site to make sure the user isauthenticated and provided access.


Question # 55

Universal Containers has built Visualforce pages for the bid process with integration to theiron-premise system, and they use these pages internally. Universal Containers wants tolaunch a Community and reuse these pages for their contractors and vendors.Community members should be able to:- Search and find articles on standard operating procedures.- Submit invoices and receive status updates.- Submit bids and receive updates.How should the Salesforce Admin build this Community?

A. Build a community in the external website and integrate with Salesforce for bidprocesses and other information. 
B. Provide access to the internal Salesforce org and limit access by profiles.
C. Select the Site.com Template with the Navigation menu for invoices andbid processes.
D. Use the Salesforce Tabs + Visualforce template and add the tabs for differentrequirements.


Question # 56

As a part of your Partner Community Roll-out strategy you plan to engage withstakeholder(s) within the business to understand what they are hoping to get out of thecommunity being implemented. Who do you meet with?

A. Partner Relationship Manager and Sales Managers
B. Executives and the Partner Relationship Manager
C. Partner Relationship Manager and Marketing Managers
D. Sales Team, Marketing Team, Service Team and Executives
E. #AskForce on Twitter and the Success Community


Question # 57

A Salesforce Admin enables "Allow Members to Flag" in Community Management.Which two content types can member flag as inappropriate? Choose 2 answers

A. Articles
B. Files
C. Posts and Comments
D. Topics


Question # 58

Universal Containers uses Community to grant customers secure access to their accounts,orders, and invoices. All customers are on a Customer Community License. UniversalContainers needs to grant a subset of their customers, known as affiliates, access to othercustomer Accounts. How should a Salesforce Admin fulfill these requirements?

A. Leverage the Account team to grant affiliates access to the Account.
B. Use Apex without sharing to control affiliates' access to the Account.
C. Create a public group for affiliates and grant Account access using sharing rules.
D. Add a Sharing Set on the Account associated to the Affiliate profile.


Question # 59

It's been a long and exciting week of developing your new Customer Community, soexciting in fact you just removed the Administrator profile from the Selected CommunityProfiles and can no longer access the Community.What should you do next?

A. Create a case with Salesforce support
B. Disable the community and reactivate it as this automatically adds the AdministratorProfile
C. Perform Community Membership updates using the API
D. Go into Setup >> Community Settings and Select >> Apply default access settings


Question # 60

Universal Condiments want to recognize active and respected Community Members withspecial Community types post on the reputation points that they are acquiring through theirinteractions within the Community. What feature is a good fit for Universal Condimentsrequirement?

A. Reputation Types
B. Reputation Categories
C. Reputation Groups
D. Reputation Levels
E. Reputation Ranks


Question # 61

Universal Containers is launching a Community with the followingrequirements:- Branding requirement is limited to logo and font.- Configurable Navigation with the option to navigate to custom objects and records.- Access to articles is limited per Date Category Visibility. Which template should the Salesforce Admin use to build this Community that will nativelysupport these capabilities?

A. Kokua
B. Koa
C. Customer Service (Napili)
D. Aloha


Question # 62

Sushi Lovers Australia have recently launched their Customer Community and whilst their Community is active, the Profiles have been assigned and the Customers have beenenabled for access, no one has received a Welcome email, why might this happen?

A. The assigned community user profile does not have Send Email Messages enabled
B. There is a heavy load on Salesforce's SMTP servers and there is a delay in theWelcome Email being sent out
C. The Community Manager forgot to enable 'Welcome Emails'
D. The Guest Profile does not have Send Email Messages enabled


Question # 63

What must your enable at the User level to ensure External Users are able to viewKnowledge?

A. Check Knowledge Use
B. Check the Data Categories youwant to be Visible
C. Assign the Knowledge User Permission Set
D. Assign the Knowledge One Permission Set
E. Check KnowledgeOne User


Question # 64

Universal Containers needs to use capabilities, using the Customer Service Template, inSalesforce Communities to enable Social Sign-on for their customers. What should theSalesforceAdmin do to enable users to use their Social Sign-on?

A. Setup the authentication provider for Social sites and add the Social Sign-on componentto the login page.
B. Configure Community Sign-on at the social web site to make sure the user isauthenticated and provided access.
C. Enable Social Sign-on in the Community management preferences menu.
D. Create a custom login page with Social Sign-on capabilities, including authenticationproviders.


Question # 65

Universal Containers has a customer Community in Europe and plans to roll out asseparate Community for their US customers. They have separateprofiles for the US,Europe, and Asia customers.How can the Salesforce Admin limit the membership of this new community to UScustomers?Select one or more of the following:

A. Add U.S. users to the community sharing set
B. Add each U.S. customer as a Community member from the contact record
C. Add the U.S. customer public group to the Community as members of the Community
D. Add only U.S. customer profiles as Community members


Question # 66

Universal Rideshares uses a Custom Object to capture vanpool driver information. The VPof Support wants to give members of the Napili template -based Community access to thisinformation for their vanpools. What is themost efficient way to accomplish this task?

A. Create a Visualforce page for the Custom Object and add it as a tab in CommunityManagement
B. Create a Visualforce page for the Custom Object and add the Custom Object as aNavigation Menu item
C. Create aDetail page for the Custom Object and add it as a tab in CommunityManagement
D. Create a Detail page for the Custom Object and add the Custom Object as a NavigationMenu item


Question # 67

Universal Containersis setting up their moderation settings on their community. They havedeveloped 7585 keywords to monitor. What is the minimum number of keyword listsneeded to accommodate all 7585 keywords?Select one or more of the following:

A. 3
B. 4
C. 2
D. 5


Question # 68

Universal Containers sets up and publishes a Community. What three things should aSalesforce Admin do to log into the Community and validate the Community features?Choose 3 answers.

A. Choose Login to the Community as a User from the contact record in Salesforce.
B. Select the Community from the global header as an internal user.
C. Preview the Community as a specific Community user in the preview mode of theCommunity builder.
D. Log in as a customer to the Community with a Test customer login.
E. Select a Customer user record and select the Login option.


Question # 69

Universal Containers needs to roll out mobile access in their Community. Their Communityenvironment is as follows:• Five active Communities• Four of the active Communities arebuilt on the Napili template; one is built in a Visualforce/Tab container• Mobile device:Apple iPhone (i0S)What is the recommended method to ensure access of activeCommunities on a mobile device?

A. Access four template -based Communities via Salesforce1 'OS app and Visualforce/TabCommunity via mobile browser
B. Access all Communities via Salesforce1 iOS app
C. Access four template -based Communities viamobile browser and Visualforce/Tabcommunity via Salesforce1 mobile browser app
D. Access all Communities via mobile browser using the Community URL


Question # 70

Universal Containers needs to add their own logo to the Community login page.What is themost efficient way for the Salesforce Admin to accomplish this?

A. Add the logo to the Login & Registration setup page in Community Management
B. Upload the logo as an externally available Document and include it in the login page.
C. Override the default Community login page to a custom login page with the logo.
D. Use URL redirect to redirect users to a custom login page with the logo.


Question # 71

What features are you able to take advantage of in the Topic Management section of theCommunity Manager?

A. Create, Merge, Rename and Delete Topics
B. Define Knowledge Articles that will be displayed against each topic
C. Assign Featured and Navigational Topics
D. Assign Featured Topics Only
E. Assign Navigational Topics Only


Question # 72

What do you recommend? Wendy, the Community Manager at Regional Containers hascome to you for advice on managing the Community (Community Manager & CommunityBuilder) from a Mobile Device.

A. Navigate to the community URL and append /manage/one. app and you will be able tologin to the mobile community management site
B. Wendy should access Community Manager and Community Builder via a Desktopbrowser only.
C. Wendy should download the Salesforce1 app and access the Community Managerthrough the Salesforce1 switcher.
D. Wendy should download the OneCommunity Manager app where she will be able tomake limited administrative changes to the Community.


Question # 73

Universal Containers needsemployees who already have access to Salesforce to getaccess to a Customer Community they have just launched. The employee Salesforceprofiles have been added to the Community.What should the Salesforce Admin do to give employees access to theCustomerCommunity?

A. Add public access to Chatter to the profile.
B. Assign the Customers Community app to the Salesforce user profile.
C. Request that employees with Salesforce access register as Community users.
D. Enable the "View Global Header" permission for Salesforce users.


Question # 74

Universal Containers needs to provide Community access to aselect set of customers.Customers will NOT be asked to register. In which two ways can a Salesforce Admin accomplish this task? Choose 2 answers.

A. Use external ETL tools to extract customers and load into Salesforce.
B. Use the Salesforce Community User API to create Community users.
C. Use the Data loader to extract the customers and upload the customers to be set up asCommunity users.
D. Use the Community import wizard to create users.


Question # 75

Universal Containers needs to create a Community that meets the following requirements:- Self-Service Support Community in which customer and partner users are communitymembers.- Partner Users help Universal Containers by adding of resolving cases for their customerswithin the Community.- Partner Users do NOT need access to Leads, Campaigns, and Opportunity objects.- Partners use Case Comment and Case Feed to communicate with the UniversalContainersteam and customers.Which license type should a Salesforce Admin use for these Partner Users?

A. Employee Community License
B. Customer Community Plus License
C. Partner Community License
D. Customer Community License


Question # 76

Universal Containers uses Community to grant business Customers Secure access toaccounts, Orders, and invoices. All Customersare On a Customer Community License.Universal Containers plans to launch a project management module with the followingrequirernents: • Leverage Chatter for collaboration. • Private project collaboration betweenthe customer and Universal Containers.• Leverage documents, tasks, and events in theproject space. • Customers can only see and access their projects. What is the mostefficient way for the Salesforce Admin to fulfill these requirements?

A. Use custom objects, record feeds, and control access through sharing.
B. Create unlisted groups and add project records to the group.
C. Build a custom Visualforce project space and control access through sharing.
D. Add private groups and add project records to the group.


Question # 77

Universal Containers launched their Community built on the Napili template. They wouldlike to update the Community with Live Agent support andadditional menu option forAssets. What is the most efficient way for a Salesforce Admin to roll out the new features?

A. Deactivate the Community to make changes to the Community and reactivate withchanges after testing in a Sandbox
B. Build a new Community with required features after testing in a Sandbox and deactivate the existing Community
C. Make changes to the existing Community after testing in a Sandbox and publish theCommunity when the changes are ready for customers.
D. Create new Community profiles with the modified features and assign them tocustomers when the Community is ready for customers.


Question # 78

What do you recommend? Universal Containers have launched their CustomerCommunityon the Koa template. Community members have asked your advice for accessing thecommunity on iOS devices.

A. IOS users should download the Salesforce1 app and access the community through theSalesforce1 switcher.
B. Navigate to the community URLin the browser and a mobile experience will beautomatically rendered.
C. IOS users should download the OneCommunity app where they can use their regularcommunity login credentials to access the Community.
D. All users should access a Koa Community via aDesktop browser only.


Question # 79

Universal Containers' Community is built on the Napili template. The community lets members access their Account page. The project manager needs to customize the Accountrecord detail page and only show the record details.What two things should the Salesforce Admin do to perform this task in CommunityBuilder? Choose 2 answers.

A. Add a page variation to Account detail page, add the record detail component, set thepage variation as Active, and publish.
B. Edit the Account record detail page, remove the components NOT needed, and publish.
C. Make a copy of the Account detail object, remove the components NOT needed, andpublish.
D. Create a standard page, add the Account record detail component, and publish.


Question # 80

Regional Containers want to ensure any Community members without Communitycontributions are moderated by the Community Manager, how would this requirement beimplemented?

A. Download the Advanced Community Moderation lightning component and configure it inthe Community Builder
B. Use a Community Moderation Rule
C. Define Community Member Criteria
D. Leverage the Community Cloud Moderation API with APEX


Question # 81

Wendy, the Community Manager at Regional Containers has cometo you for advice onmanaging the Community (Community Manager & Community Builder) from a MobileDevice, what do you recommend?

A. Navigate to the community URL and append /manage/one.app and you will be ablelogin to the mobile community management site
B. Wendy should access Community Manager and Community Builder via a Desktopbrowser only
C. Wendy should download the OneCommunity Manager app where she will be able tomake limited administrative changes to the Community
D. Wendy should download the Salesforce1 app and access the Community Managerthrough the Salesforce1 switcher


Question # 82

Your company wish to use their own URL for their community to maximize the brandimpact to customers. How would you achieve this?

A. My Salesforce1
B. My Domain
C. Salesforce1
D. Custom URLs
E. Community Domains


Question # 83

You have created a custom object to list all upcoming company events, including speakerbio's and location and now wish to expose this publicly on your Customer Community. Howare you are able to edit the public access settings? [Select Two]

A. Go into the Community Page Manager and update the Page Access control to Public
B. Go into the Setup Menu >> Profiles >> edit the object settings on the guest communityprofile
C. Add the sample code provided on help.salesforce.com to the head markup and add theobject name you want to expose publicly
D. Install the Community Object Permissions Manager from the AppExchange foradvanced data sharing options
E. Go into the Community Manager and select the objects that are available publicly
F. Go into the Community Builder and navigate to settings and click on the hyperlink to theGuest User Profile


Question # 84

You wish to share cases created and owned by your community users (CustomerCommunity Plus) with the internal product support team, what is the best way to achievethis?

A. Custom Permission
B. Custom Sharing Rule
C. Records owned by community members are automatically shared with all internal users
D. Custom Sharing Set
E. Custom Sharing Group


Question # 85

Universal Containers needs to provide Super User Access to a few end users. Their endusers are assigned several license types for these Communities: • Customer Community •Customer Community Plus • Employee Community • Partner Community. Which twolicense types allow a Salesforce Admin to provide Super User Access to the end users inthis Community? Choose 2 answers

A. Customer Community Plus License
B. Employee Community License
C. Partner Community License
D. LI Customer Community License


Question # 86

Regional Containers have asked you for help in setting up their Custom Domain for theirCustomer Community so that the community URL looks like it is hosted on the companywebsite. Why type of record will you need to add to the DNS in order to achieve this?

A. MX Record
B. TXT Record
C. NS Record
D. CName Record
E. AAAA Record


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