Salesforce Community-Cloud-Consultant Question Answers

Question # 1

You have heard that one way to maximize yourCommunity Engagement level is to leverage Community Reputation. After having a coffee and a biscuit you think this is a brilliant idea for your community and want to enable it right away, where do you navigate to? 
 

A. Setup >> Community Settings > Enable Setup and Display of Reputation Levels
B. Setup >> All Communities > Builder > Administration > Preferences > Enable Setup andDisplay of Reputation Levels
C. Setup >> All Communities > Builder > Reputation > Enable Setup and Display ofReputation Levels
D. Setup >> All Communities > Manage > Administration > Preferences > Enable Setupand Display of Reputation Levels

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Question # 2

Universal Containersbuilds a partner community for their dealers. They set up the partner account with two roles to represent sales employees and their managers. After going live, the dealerships inform Universal Containers that they need a CEO type of access for specific users who need to access all of the data on the parner account. How should the Salesforce admin fulfil this requirement? Select one or more of the following: 
 

A. Add a third role to the partner account hierarchy for the CEO partner user.
B. Promote the CEO partner user to delegated admin on the partner account.
C. Assign Super User access to the CEO partner user on the Contact page.
D. Make the CEO partner user the owner of the partner account.

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Question # 3

A Salesforce Admin added a Recommendation component in the Community Builder. The Page displays correctly in the Community Builder. However, the Recommendation component does NOTdisplay in the Community. What is the most likely cause of this issue? 
 

A. Recommendation is NOT enabled for the community.
B. Members do NOT have permissions to see recommendations in the Community.
C. The page changes with the recommendation componenthave NOT been published.
D. NO recommendation exist for this Community.

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Question # 4

Northern Trail Outfitters launches a Community using the Napili template. Community members report that they do NOT have a menu option to navigate to see their invoices. TheSalesforce Admin has validated the following on the Community user profile: • Users Profile has Read Access on the Invoice Object • Users Profile has a tab visible for Invoice Object. What should the Salesforce Admin do to troubleshoot this issue? 
 

A. Verify that the Navigation Menu in Community Builder has 'Type: Salesforce Object' and'Object Type: Invoices.'
B. Verify that the Navigation Menu in Community Management has 'Type: SalesforceObject' and 'Object Type: Invoices.'
C. Verify that the Invoices tab is under the Selected tab in Community Management
D. Verify that the Invoices tab is under the Selected tab in Community Settings Setup

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Question # 5

Universal containers has knowledge articles visible in their customer community for all users. The salesforce Admin creates and publishes a new article, but the article is NOT visible. What should the Salesforce Admin do to make this article visible in the Community? 
 

A. Create the article in the Community Management console
B. Publish the Community so the changes take effect
C. Add a Featured Topic in the Community Management console
D. Select the Customer Channel in article setup

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Question # 6

Universal Containers is launching a Community to provide a self-help Channel to theircustomers and partners. Customers and partners will search for articles, participate in discussions, and raise cases. Partners will be able to raise cases for their customers, but will NOT need channel sales capabilities. Which license should a SalesforceAdmin use for the partner users? 
 

A. Partner Community Plus License
B. Service Cloud License
C. Support Community License
D. Customer Community Plus License

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Question # 7

 The headphones alliance wish to engage with their customers in a whole new way and at Dreamforce they saw Communities in action. They have identified that they have a lot of great content but what to make sure that articles and discussions are grouped logically so that it is easy to find, post questions and navigate the site. What Communities feature would you recommend to use? 
 

A. Data Categories
B. Topics
C. Chatter Groups
D. Article Groups
E. Knowledge Groups

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Question # 8

Northern Trail Outfitters has a Customer Community for viewing discussions and
 Knowledge articles. The Customer Support team needs to add custom fields on articles for internal comments and additional references. What is the most efficient way for the Salesforce Admin to hide the custom fields from customers? Choose one answer 
 

A. Create separate articles without these custom fields for the Customer channel andinclude in the Community
B. Update the customer profile by removing access to these custom fields on all articletypes
C. Override the article detail page with a custom Visualforce page and hide these customfields for customers
D. Modify the article detail page with custom Lightning Components that hide these customfields

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Question # 9

Your company has asked you to leverage Salesforce for their new customer community and wish to ensure that it is mobile ready which template(s) can you leverage to support this requirement? FOUR ANSWERS 
 

A. Kokua
B. Napili
C. Aloha
D. Visualforce + Tabs
E. Koa

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Question # 10

Northern Trail Outfitters launches a Partner Community using Salesforce tabs and
 Visualforce. Opportunities needs to be the selected tab for the Community user. What should Salesforce Admin do to fulfill this request? 
 

A. Set the Opportunity tabas the first tab in the selected tabs in Community Management.
B. Configure Opportunity as the default landing page in Community Settings in Setup.
C. Enable the Opportunity page as the landing page on the Community user guide.
D. Set the Opportunity object page as the landing page in the Community Builder.

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