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An implementation team has requested an org containing the Energy and Utilities Cloud
Large Account Sales Management application. After working with the app. they determine
that they need the functionality of the homepage for agents and team leaders.
How does the team get the required components into their development environment?
A. The team should follow the documentation and migrate the required components into
the* development environment.
B. The team needs to copy and paste the required components from their trial environment
into their development environment.
C. The team should take a look at the application code, and then go and re-type the code
into their development environment.
D. The team should request the Energy and Utilities Cloud engineering team to deploy the
necessary components into the project development environment.
Answer: A
Explanation: When the implementation team requires specific components from the
Energy and Utilities Cloud Large Account Sales Management application in their
development environment, the recommended approach is to follow the Salesforce
documentation on migrating components. This process involves identifying the necessary
components and utilizing Salesforce'sdeployment tools (such as change sets or the Salesforce CLI) to move them from one environment to another. This method ensures a
controlled and systematic approach to customization and development, aligning with
Salesforce's best practices for environment management and application
development.References= Salesforce documentation provides extensive guides on
environment management and the migration of components between environments. This
includes using deployment tools and following best practices to ensure seamless and
efficient development processes:https://developer.salesforce.com/docs/atlas.enus.
dev_lifecycle.meta/dev_lifecycle/
Question # 4
An energy company urgently needs to replace its current customer information system
(CIS). The current system is at end-of-life and unsupported Because the cost to replace the
CIS is so high, executives contemplate putting all other projects on hold. This would delay
the planned Energy and Utilities Cloud implementation. The executive committee asks a
consultant for a recommended, cost-effective approach to maximize the return on
investment.
Which two courses of action should the consultant recommend?
A. Implement Energy and Utilities Cloud and simultaneously replace the customer
information system with a cloud based billing system.
B. First, implement Energy and Utilities Cloud and integrate it with the current customer
information system through a q middleware platform. Then, replace the customer
information system with a more modern one and reconnect the integration points between
middleware and the new CIS.
C. To avoid reworking to integrations, deploy a new customer information system first then implement Energy and Utilities Cloud.
D. Cancel the Energy and Utilities Cloud implementation and replace the CIS. because
modem CIS systems have all the necessary functionality to effectively track and manage
customer engagements in any channel.
Answer: A,B
Explanation: These recommended actions provide a strategic approach to maximize
return on investment while addressing urgent system replacement needs. Implementing
Energy and Utilities Cloud alongside a new cloud-based billing system offers a modernized,
scalable solution that enhances operational efficiency. Alternatively, integrating Energy and
Utilities Cloud with the existing CIS via middleware allows for immediate enhancements in
utility operations with the flexibility to upgrade the CIS subsequently. This phased approach
reduces disruption and spreads out capital expenditures over time, aligning with strategic
financial planning and ensuring continuity of service.References= Best practices for
implementing Salesforce Energy and Utilities Cloud alongside other critical IT systems are
covered in Salesforce’s strategic implementation guides, providing a framework for
decision-making that balances immediate needs with long-term strategic goals.
A customer has recently installed Energy and Utilities Cloud Which specific license enables an energy company's partners to access applications via a web portal?
A. Energy and Utilities Cloud for Digital Experience User
B. Energy and Utilities Base
C. Energy and Utilities Base for Digital Experience Partner
D. Energy and Utilities Base Service
Answer: C
Explanation: The Energy and Utilities Cloud by Salesforce enables energy companies to
connect with their partners through dedicated licenses that cater to digital experiences. The
"Energy and Utilities Base for Digital Experience Partner" license is specifically designed
for partner users who need access to applications via a web portal. This license type
provides the necessary access rights and functionalities tailored for partners, ensuring they
can efficiently use the Energy and Utilities Cloud's resources in a collaborative environment
tailored to the unique needs of energy sector partnerships.
References= The details about licensing and partner access can be found under the
Salesforce Energy and Utilities Cloud documentation, specifically in the sections discussing
user licensing and partner portal configurations. More comprehensive information is
available on Salesforce's official resources and documentation regarding the Energy and
Utilities Cloud product, focusing on configuration and user license management.
Question # 6
An energy company uses Salesforce Energy and Utilities Cloud to generate quotes and
orders. Two custom fields on quotes get populated during the quote capture process These
two fields need to be populated when the quote gets converted to an order.
How can a consultant achieve this without custom code?
A. Creating Apex trigger
B. Adding fields in CPQ configuration
C. Adding fields in Checkout method
D. Using Field Mapper
Answer: D
Explanation: Salesforce Energy and Utilities Cloud enables consultants to map fields from
quotes to orders without custom code by using the Field Mapper tool. This feature is
designed to streamline the conversion process, ensuring that custom fields populated
during the quote capture process are automatically populated in the corresponding order
records. By utilizing Field Mapper,consultants can configure field mappings directly within
the Salesforce UI, eliminating the need for custom Apex code and simplifying the
configuration process.References= Field mapping capabilities in Salesforce CPQ
(Configure, Price, Quote) and Salesforce Energy and Utilities Cloud are covered in detail in
the Salesforce documentation, which includes guidance on using Field Mapper to automate
Energy and Utilities Cloud has the capability to provide access to information using several
different data access methods Using the Digital Interaction Platform, online web portals,
internal console applications, and mobile applications are all examples of which data
access technology?
A. Metadata API
B. Streaming data API
C. SSO data access
D. Omnichannel data access
Answer: D
Explanation: Salesforce Energy and Utilities Cloud provides a comprehensive, unified
view of utility customer interactions across multiple channels, facilitating seamless service
and support. The digital interaction platform, by leveraging omnichannel data access,
enables utilities to offer their customers a consistent experience whether they're accessing
information online, through mobile applications, or via internal console applications. This approach ensures that all data access methods are integrated and provide a unified
experience, reflecting Salesforce's commitment to creating connected customer
experiences across various touchpoints.References= Salesforce Energy and Utilities Cloud
documentation emphasizes the importance of creating a connected and seamless
customer experience across different channels and platforms, which is achieved through
omnichannel data access. This can be further explored in the Salesforce Energy
andUtilities Cloud guide and the Salesforce Omnichannel features
When preparing a demo of Energy and Utilities Cloud, the consultant needs to showcase a customer's 360-degree view that allows the customer service agents of the company to see
the following information in one glance:
• Identify the caller
• Provide answers to questions about billing. consumption, and payments
• Add meter readings
• Manage user complaints.
• Perform user requests such as Start Service. Stop Service, and Set Up a Payment Plan.
Which two functionalities should theconsultant use to achieve this?
A. Configure the Energy and Utilities Contact Center Console available m the process
horary
B. Configure a custom Salesforce Service Cloud console.
C. Configure custom OmniScripts and FlexCards to cover the requirements.
D. Assign the relevant lightning pages to the energy company's service agent user profile
Answer: A,C
Explanation: For showcasing a 360-degree view of the customer that empowers service
agents with the capability to manage various customer interactions efficiently, the
consultant should utilize the Energy and Utilities Contact Center Console and configure
custom OmniScripts and FlexCards. The Energy and Utilities Contact Center Console,
designed specifically for the industry, integrates critical customer information and
functionalities into one streamlined interface. Additionally, custom OmniScripts and
FlexCards can be tailored to the unique requirements of managing billing inquiries, meter
readings, complaints, and service requests, providing a flexible and dynamic solution for
meeting the diverse needs of utility customers.References= Detailed explanations on how
to configure the Energy and Utilities Contact Center Console and create custom
OmniScripts and FlexCards for tailored customer service experiences are available in the
Salesforce Energy and Utilities Cloud implementation guide and customization
When considering data mastery in Energy and Utilities Cloud, which two types of data
should remain mastered in the relevant legacy application?
A. Caserdated data
B. Contact data
C. Meter reading data
D. Billing related data
Answer: C,D
Explanation: In the context of data mastery in Salesforce Energy and Utilities Cloud,
certain types of data should remain mastered in the relevant legacy applications due to
their specialized nature and the complexities involved in their management. These include:
C.Meter Reading Data: Typically generated by systems dedicated to capturing and
processing readings from energy meters. This data is central to billing and consumption
analysis and often requires specialized systems to manage. D.Billing Related Data:
Involves complex calculations, tariff management, and financial transactions. Legacy billing
systems are usually deeply integrated with financial management processes and may be
subject to regulatory compliance requirements. Keeping these data types mastered in their
respective legacy systems while integrating them with Salesforce for visibility and customer
service can offer the best balance of specialized control and comprehensive customer
management.References= Salesforce Energy and Utilities Cloud documentation often discusses integration strategies for legacy systems, particularly for critical and complex
data types like meter readings and billing information, highlighting best practices for
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