Salesforce ADM-261 Question Answers

What is Salesforce ADM-261?

Salesforce ADM-261 is a necessary certification exam to get certified. The certification is a reward to the deserving candidate with perfect results. The Salesforce Consultant Certification validates a candidate's expertise to work with Salesforce. In this fast-paced world, a certification is the quickest way to gain your employer's approval. Try your luck in passing the Service Cloud Administration (SU24) Exam and becoming a certified professional today. Salesforcexamdumps.com is always eager to extend a helping hand by providing approved and accepted Salesforce ADM-261 Practice Questions. Passing Service Cloud Administration (SU24) will be your ticket to a better future!

Pass with Salesforce ADM-261 Braindumps!

Contrary to the belief that certification exams are generally hard to get through, passing Service Cloud Administration (SU24) is incredibly easy. Provided you have access to a reliable resource such as Salesforcexamdumps.com Salesforce ADM-261 PDF. We have been in this business long enough to understand where most of the resources went wrong. Passing Salesforce Salesforce Consultant certification is all about having the right information. Hence, we filled our Salesforce ADM-261 Dumps with all the necessary data you need to pass. These carefully curated sets of Service Cloud Administration (SU24) Practice Questions target the most repeated exam questions. So, you know they are essential and can ensure passing results. Stop wasting your time waiting around and order your set of Salesforce ADM-261 Braindumps now!

We aim to provide all Salesforce Consultant certification exam candidates with the best resources at minimum rates. You can check out our free demo before pressing down the download to ensure Salesforce ADM-261 Practice Questions are what you wanted. And do not forget about the discount. We always provide our customers with a little extra.

Why Choose Salesforce ADM-261 PDF?

Unlike other websites, Salesforcexamdumps.com prioritize the benefits of the Service Cloud Administration (SU24) candidates. Not every Salesforce exam candidate has full-time access to the internet. Plus, it's hard to sit in front of computer screens for too many hours. Are you also one of them? We understand that's why we are here with the Salesforce Consultant solutions. Salesforce ADM-261 Question Answers offers two different formats PDF and Online Test Engine. One is for customers who like online platforms for real-like Exam stimulation. The other is for ones who prefer keeping their material close at hand. Moreover, you can download or print Salesforce ADM-261 Dumps with ease.

If you still have some queries, our team of experts is 24/7 in service to answer your questions. Just leave us a quick message in the chat-box below or email at support@salesforcexamdumps.com.

Question # 1

A Global company requires public documents to betranslated into multiple languages. Which implementation should the consultant recommend? 
 

A. Lightning Knowledge
B. Classic Knowledge
C. Salesforce Content
D. Salesforce Files

Show / Hide Answer

---

Question # 2

What is a business continuity challenge in a cloud-based contact center that operates
 24/7? Choose 2 answers 
 

A. Highly available telecom solution
B. Periodic maintenance windows
C. Server hardware infrastructure rebuilds
D. System software restore after an outage

Show / Hide Answer

---

Question # 3

What is the primary function of a private branch exchange (PBX)? 
 

A. To receive multiple calls at one time
B. To use speech recognition to direct calls
C. To report the caller's background information
D. To mate calls to different agents

Show / Hide Answer

---

Question # 4

The cost of service for Universal Containers' contact centers has steadily increased. What solution should a consultant recommend to help reduce the cost of service in the contact centers? Choose 2 answers. 
 

A. Enable Chatter for agent collaboration.
B. Create auto response templates for emails.
C. Enable Knowledge in a Service Cloud portal.
D. Enable Ideas in a ServiceCloud portal.

Show / Hide Answer

---

Question # 5

Universal Containers wants to be able to assign Cases based on the same criteria they use for Live Agent chats. Which feature should a Consultant recommend? 
 

A. Omni-channel Skills-based routing
B. Live AgentQueue-based routing
C. Omni-channel Queue-based routing
D. Case Skills-based Assignment Rules

Show / Hide Answer

---

Question # 6

Which task should beincluded in a business continuity plan for a contact center? Choose 3 answers. 
 

A. Route cases to agents in an alternate center.
B. Disable the Interactive Voice Response (IVR) system.
C. Deliver training on case handling for contingent staff.
D. Update thecase status field values.
E. Monitor service level agreements (SLAs) and notify customers.

Show / Hide Answer

---

Question # 7

Universal Containers wants to shorten the average call time in its contact centers by prompting the customers to enter customer number and identify theirorder and product information when they call for support. After providing this information, the customer should then have the option to speak a support agent if they still need help. Which system will help Universal Containers meet this requirement? 
 

A. Computer Telephony Integration
B. Interactive Voice Response
C. Automatic Call Distribution
D. Order Management System

Show / Hide Answer

---

Question # 8

Universal Containers wants to implement Omni Channel within Service Cloud for its representatives. What is the first step required to configure Omni Channel? 
 

A. Enable Omni Channel in Setup.
B. Assign Users to the Omni Channel Feature License.
C. Assign Users to Omni Channel permissions.
D. Contact Salesforce to have Omni Channel enabled.

Show / Hide Answer

---

Question # 9

Universal Containers wants articles to be suggested to agents based on information they
 are typing into the case. Which solution should a consultant recommend? 
 

A. Implement a Salesforce Console for Service and enable the Knowledge sidebar on the case page layout.
B. Enable the Knowledge sidebar related list on the case page layout.
C. Enable the Knowledge sidebar setting in the case support settings.
D. Create a Visualforce page called Knowledge sidebar on the case page layout.

Show / Hide Answer

---

Question # 10

Universal Containers wants to provide its customers with more support options.
 Which three should a Consultant recommend? Choose 3 answers 
 

A. Create a Customer Community
B. UtilizeKCS to manage Knowledge
C. Add Live Agent to public-facing sites
D. Configure Chatter for public access
E. Implement SOS for mobile experience

Show / Hide Answer

---

Load More Questions

---

Salesforce ADM-261 Frequently Asked Questions