Salesforce Heroku-Architect Question Answers

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Question # 1

Universal Containers has enabled Field Service Lightning and is looking to enable Entitlements for Work Orders. What should a Consultant take into consideration?

 A. Creating Entitlements for Cases and Work Orders must beseparated. 
B. Managing page layouts and validation rules can be done in Salesforce Lightning
 C. Managing page layouts and milestone trackers can be done in the Salesforce mobile app. 
D. Creating Entitlements for Work Orders requires Lightning to be enabled. 

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Question # 2

A client wants to deconstruct a monolithic application into a set of microservices The microservicesrequire securer direct peer-to-peer communications. Which Heroku Enterprise features should an Architect recommend? Choose one answer 

A. Heroku Private Spaces and Apache Kafka on Heroku 
B. Shield Private Spaces and Heroku Shield Connect 
C. Heroku Private Spaces and Internal Routing. 
D. Heroku Private Spaces and Private Space VPN connections. 

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Question # 3

Which 2 users can remove an applicationfrom a Heroku Enterprise Team? 

A. An administrator of the Enterprise Team 
B. A user with the "manage" permission for the app 
C. A user with the "deploy" permission for the app 
D. A user with the "operate" permission for the app 

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Question # 4

A client wants to create a secure network connection between Heroku applications running in a Private Space and an AWS VPC. Which Heroku feature should an Architect recommend to create the connection?

A. Internal Routing 
B. Private Space Peering 
C. Private Space VPNconnections 
D. Heroku Connect 

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Question # 5

UniversalContainers (UC) has an on-permise application for reporting damage to their shipments. They want to migrate the application to Heroku. The damage reporting process includes uploading one or more pictures to the application which temporarily stores them onthe local system. After the report is submitted, a case is created in UC's Salesforce org for processing, amd the images are deleted from the file system. The application's configuration is read from environment variables that are specified in the system user's profile. The application writes its logs to rotating files using an open-source library. Which two recommendations should an Architect make to ensure that the application runs correctly on Heroku? Choose 2 answers. 

A. Load the application's configuration from its source code instead of using environment tables
 B. Use an external object storage service for temporary image uploads 
C. Run the application in a Private Space to enable communication with UC's Salesforce org 
D. WritP Inns tn stdmit instead nf writinn thpm tn the flip svstpma

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Question # 6

A customer runs Production Check on an application from the Dashboard. Which two runtime issues does it check for? Choose 2 answers. 

A. Worker dyno scale: ensuring at least 1 worker dyno is available. 
B. Dyno redudancy: ensuring at least 2 web dynos are available 
C. CDN ensuring a CDN is available to the web dynos 
D. Production-tier database: ensuring aproduction-tier database is being used 

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Question # 7

Universal Containers has 3 Heroku apps in its microservicesand requires that logs for all of the apps be stored in the same location for analysis and alerting purposes. How would they achieve this? 

A. Send logs from each app to their own Heroku redis Store, and then combine all logs in a fourth master store. 
B. Set up the 3 apps as producers for Apache Kafka on Heroku and save their logs to Kafka 
C. Set up a file on the filesystem and share it with all the apps 
D. Install a logging add-on for one app and attach it to the other two apps

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Question # 8

Universal Containers wants to reduce their mean-time-to-service Which three Field Service process should a Consultant recommend to accomplish this goal? (Choose three ) 

A. Knowledge Base 
B. Customer Entitlements 
C. Adjust Scheduling Policy 
D. Dispatching 

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Question # 9

A healthcare client is creating a web portal for their customers on Heroku, which is sourced from a Salesforce instance. Some of the Salesforce data they wish to display falls under HIPAA compliance, and their auditors have determined this data must be stored encryptedat-rest. To satisfy this requirement, they have enabled Platform Encryption on Salesforce. They are investigating Heroku Shield Private Spaces, Shield Dynos, Shield Postgres, and Shield HerokuConnect. How will Shield Heroku Connect interact with the encrypted fields in Salesforce? 

A. Shield Heroku Connect will be able to access only cypher text in the fields from Salesforce. They will need to import the encryption key from Salesforce to decrypt to store in Shield Postgres. 
B. Shield Heroku Connect will be able to synchronize data from fields in Salesforce without additional customization, but any writes will need to be encrypted using the Salesforce encryption key first before being written. 
C. Shield Heroku Connect requires customization on the Salesforce side to decrypt the data before transmitting to Heroku. 
D. Shield Heroku Connect will be able to synchronize data bidirectionally without additional customization. 

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Question # 10

An app uses a queue of worker dynos to perform complex image processing, but the worker dynos are occasionally running out of memory when performing the processing.All of their dynos are currently standard-1x dynos. What should an Architect recommend in this scenario? 

A. Add additional worker dynos. 
B. Break up the image processing across multiple dynos
C. Move the app to a Private Space. 
D. Change the type of dynos to standard-2x. 

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Question # 11

A client's Heroku web application displaysdata that is fetched from a back-end file storage system. The client now wants this data to be viewable, but not editable, from their Salesforce org. Which recommendation should an Architect make in this scenario? 

A. Replicate the files to tables in a Heroku Postgres database, and use Heroku Connect to synchronize the tables to the Salesforce org. 
B. Store all file URLs in a Heroku Postgres table, and use Heroku Connect to synchronize the table to the Salesforce org. 
C. Replicate the files to tables in aHeroku Postgres database, and use Heroku External Objects to expose the tables to the Salesforce org. 
D. Replicate the files to the application's local filesystem, and use worker dynos to periodically sync them to the Salesforce org. 

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Question # 12

Universal Containers has a Heroku app that uses several third-party add-ons. They now need to enforce data privacy and be compliant with General Data Protection Regulation (GDPR). What should an Architect advise UC regarding data residency inthis scenario? 

A. Heroku does not control where add-on providers store data. 
B. Heroku support can configure add-ons for specific data residency needs.
 C. Heroku guarantees the physical location of its control surface APIs. 
D. Data residency for add-ons is covered under Salesforce's GDPR compliance. 

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Question # 13

Universal Containers wants the ability for their Field Technicians to log sales opportunities associated with their Work Orders. What configuration should a Consultant implement so Field Technicians can easily achieve this through the Field Service mobile app? 

A. Quick Action on Opportunity to Create Work Order Line Item 
B. Quick Action on Opportunity to Create Work Order 
C. Quick Action on Work Order Line Items to Create Opportunity 
D. Quick Action on Work Order to Create Opportunity

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Question # 14

Universal Containers uses Heroku Connect to sync their Salesforce org's data with Heroku Postgres. Periodically, they write a very large set ofchanges that needs to be fully replicated between these two systems. Which two sets of actions should an Architect propose? (Choose two.) 

A. Make the changes directly in Heroku Postgres. Then allow Heroku Connect to expose them to the Salesforce org using Heroku External Objects. 
B. Use Data Loader to write the changes to the Salesforce org. Then allow Heroku Connect to sync them to Heroku Postgres. 
C. Make the changes directly in Heroku Postgres. Then allow Heroku Connect to use the Bulk API to sync themto the Salesforce org. 
D. Pause Heroku Connect then make the changes directly in the Salesforce org. Then allow Heroku Connect to use the Salesforce Bulk API to sync them to Heroku Postgres. 

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Question # 15

Universal Containers has a large volume of cancellations occurring on their Work Orders. The COO wants to manage Work Order cancellations and subsequentfollow-ups. Which two options should a Consultant recommend? (Choose two ) 

A. Change the Work Order with a closed status of "Cancelled". 
B. Address 
C. Re-use the existing Work Order for the follow-up. 
D. Create a child Work Order for the follow-up Work Order 
E. Change the Work Order with a status of "New".

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Question # 16

A client is creating a new API application. The app should only be accessible from other apps that they deploy to Heroku. Also, traffic between the other apps and the API should not transit the public internet. Which solution should an Architect recommend to meet these requirements? 

A. Create the application in a Private Space with default options. 
B. Create the application in a Private Space and restrict the application's set of trusted IP ranges. 
C. Create the application with Internal Routing enabled, in a Private Space. 
D. Create the application in a Shield Private Space to enforce stricter requirements for TLS termination. 

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Question # 17

A client wants to secure their web application using SSL/TLS. They do not have specific requirements regardingusing a particular version of SSL/TLS. Which two Heroku features should an Architect recommend as options? (Choose two.) 

A. Heroku Private Spaces
B. Automated Certificate Management 
C. Heroku SSL 
D. Heroku Shield Private Spaces 

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Question # 18

A Heroku application uses Heroku Connect to integrate with data from a Salesforce org. Since then, several fields from the Salesforce objects that were mapped using Connect have been removed. As a result,the development team will reload the mapping using Heroku Connect. What is an implication of reloading the mapping? 

A. The mapped tables in Heroku Postgres will continue to store the previously synchronized data, and synchronization will restart normally.
 B. The mapped tables in Heroku Postgres will be truncated as part of the reload action. The data in removed fields will be lost, and synchronization will pause until manually restarted.
 C. The mapped tables in Heroku Postgres will continue to store the previously synchronized data, but synchronization will pause until manually restarted. 
D. The mapped tables in Heroku Postgres will be truncated as part of the reload action. The data in removed fields will be lost, and synchronization will restart normally.

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Question # 19

The Disaster at Universal Containers would like to schedule Service Appointments from the Dispatcher's Console while taking the Scheduling Policy intoconsideration. Which three options are available to the Disaster? (Choose three.) 

A. Select a Service Appointment from the list, press the "Change Status" action and "Dispatch". 
B. Select a Service Appointment from the list, press the "Candidates" action, andselect the best time slot. 
C. Select multiple Service Appointment from the list and bulk schedule them Select a Service Appointment from the list, press the "Edit" action and allocate the Resource 
D. Create a Workflow to close the Milestone when the Wrap Up is complete. 
E. Select a Service Appointments from the list and press the "Schedule" action. 

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Question # 20

A hospital is planning to rewrite its on-premise patient registration system. Their current system is HIPAA-compliant as well as ISO 27018-compliant. They need to maintain these same certification levels after the rewrite. Their new app also needs to sync PII (personally identifiable information) data with their Salesforce org. What Heroku Enterprise solutions should an Architect propose? 

A. Build the app in a Shield Private Space, with a Shield Heroku Postgres database, and use Apache Kafka on Heroku to stream from the Salesforce org. 
B. Build the app in the Common Runtime, use a Heroku Postgres database, and use Heroku Connect to sync to Salesforce. 
C. Build the app in a Shield Private Space, with a Shield Heroku Postgres database, and use Shield Heroku Connect to sync to Salesforce. 
D. Build the app in a Private Space with a Private Heroku Postgres database, and use Heroku Connect to sync to Salesforce. 

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Question # 21

What does a follower of Heroku Postgres leader database provide? 

A. A static snapshot of the leader 
B. A in-memory snapshot of the leader.
C. A read-only replica of the leader. 
D. A writable replica of the leader. 

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Question # 22

Callouts from Salesforce to Heroku can be made using: 

A. Corba 
B. Web sockets 
C. Message bus 
D. Apex triggers or outbound messages 

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Question # 23

A customer wants to sync data between their Salesforce org and Heroku Postgres. Which two limitations should an Architect remember when recommending Heroku Connect? (Choose two.) 

A. HerokuConnect can only access fields and objects that its associated Salesforce integration user can access. 
B. Heroku Connect does not support all Salesforce objects and fields. 
C. Heroku Connect does not provide an API. 
D. Heroku Connect cannot sync custom objects. 

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Question # 24

Universal Containers experienced an outage with their production Heroku Postgres database due to a fault with the underlying infrastructure. The database was unavailable for an hour. The database is on the Standard-0 plan. Which two actions should an Architect recommend to mitigate such database failures and outages in the future? (Choose two.) 

A. Create a follower database that uses the same plan as the leader. 
B. Migrate the database toa Premium-tier plan. 
C. Migrate the database to a larger Standard-tier plan. 
D. Create a fork of the database that uses the same plan as the leader. 

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Question # 25

A client requires that their web application's logs are accessible only from within the same isolatednetwork as the application itself. Which solution should an Architect recommend in this scenario? 

A. Deploy the application to a Private Space. Provide the Private Space's stable outbound IPs to Heroku's Logplex router to block all logs originating fromthe Private Space. 
B. Deploy the application to a Shield Private Space with Private Space Logging enabled. Forward logs to a destination within the Shield Private Space. 
C. Deploy the application to a Private Space. Connect the Private Space to an on-premise logging system using VPN and specify it as a log drain. 
D. Deploy the application to a Private Space. Enable Internal Routing to prevent the application's logs from being forwarded outside of the Private Space. 

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Question # 26

When creating a Private Space, what is a valid reason to specify a region other than the default region? 

A. Private Spaces restrict inbound traffic to the current region. 
B. Heroku pricing varies by region. 
C. Running an applicationcloser to its intended users can reduce latency. 
D. Available compute resources vary by region.

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Question # 27

Universal Containers utilizes two contractors, Contractor 1 and Contractor 2, to perform repair work Contractor 1 has provided service longer for UniversalContainers and is considered to have more repair work expertise than Contractor 2. How should a Consultant configure this expertise for Contractor 1 versus Contractor 2? 

A. Assign Contractor 2 as an Excluded Resource 
B. Assign Contractor 1 and 2 different Skill Levels for repair Work Type. 
C. Assign Contractor 1 as a Preferred Resource. 
D. Assign Contractor 1 and 2 different capacities for repairwork 

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Question # 28

Q. 30 A client has a Heroku Redis instance that can be accessed over the public internet. To meet compliance requirements, the IT Security team requires thatall databases must be isolated from the public internet. Which solution should be suggested by an Architect? 

A. Enclose the existing Heroku Redis instance inside a Pnvate Space. Enable Private Space VPN. 
B. Use a Heroku Redis instance with a Private Tier plan. Enable Trusted IP ranges on the Redis instance. 
C. Use a Heroku Private Space and a Heroku Redis instance with a Private Tier plan. Redeploy the app into the Space 
D. Enclose the existing Heroku Redis instance inside a Shield Private Space. Configurethe firewall to allow Redis traffic through 

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Question # 29

A Field Technician from UniversalContainers arrived onsite for an appointment, and unfortunately the customer was not present UC wants to ensure they cantrack these customer no-show events for future process improvement What process should a Consultant recommend to handle this situation? 

A. Set the existing Service Appointment status to Complete; Create a new Work Order and Service Appointment for the follow-up trip. 
B. Set the existing Service Appointment status to Cannot Complete: Create a new Work Order Line Item for the follow-up trip 
C. Set the existing Service Appointment status to Cannot Complete; Create a new Service Appointment against the same Work Order for the follow-up trip. 
D. Set the existing Service Appointment status to In Progress; Create a new Work Order and Service Appointment for the follow-up trip. 

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Question # 30

The primary benefit of a workflow outbound message over an Apex trigger is:

 A. The message supports different authentication mechanisms 
B. The message can deliver the payload only as SOAP 
C. Messages are completely declarative. 
D. The message can handle every database event. 

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Question # 31

Salesforce Connect custom adapters support: 

A. Search 
B. Cross-object relationships 
C. All of these 
D. Data paging 

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Question # 32

Which two statements describe characteristics of Private Space Logging? (Choose two.) 

A. Log entries are forwarded as HTTPS POST requests. 
B. Log entries are collated and forwarded by Heroku's Logplex router.
 C. Log entries can be forwarded to up to threelogging services. 
D. Log entries can be forwarded to only one logging service. 

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Question # 33

Universal Containers has an app deployed on Heroku that is now required to handle highvolume message processing. What should an Architect recommend to fulfill this new requirement? 

A. Create a custom buildpack 
B. Configure a Heroku button 
C. Provision an Apache Kafka onHeroku add-on 
D. Add Heroku Redis 

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Question # 34

Universal Containers (UC) wants to better understand their service business and Field Service Technician teams' schedules. A Consultant suggested UC start toforecast and plan. Which two abilities does forecasting and planning provide? (Choose two ) 

A. More accurately assign Work Orders based on skills. 
B. Proactively adjust to demand fluctuations. 
C. Proactively adjust Service Contracts 
D. More consistently meet customer response times 

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Question # 35

Which two features of the Heroku platform require Private Spaces? Choose 2 answers. 

A. Automated Certificate Management
 B. Apache Kafka on Heroku 
C. Internal Routing 
D. Trusted IP ranges 

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Question # 36

Universal Containers (UC) wants to allow itsdevelopers to only use certain add-ons. UC enables Add-on Controls for Enterprise Teams and adds the add-ons they wish to allow to the list. There is an existing set of add-ons attached to applications, which are NOT on the list. What happens to these add-ons? 

A. They are deleted, and all data is backed up and saved. 
B. They are added to the allowed add-ons list. 
C. They are added to the exception list and not affected. 
D. They are flagged for removal, and the developers are notified. 

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Question # 37

According to the Twelve-Factor methodology, which best practice helps minimizethe gap between development and production? 

A. Using the same backing services in all of an application's environments. 
B. Configuring application logging to write stdout. 
C. Executing long-running tasks as background processes. 
D. Writing processes that are fast to start up and gracefully shut down 

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Question # 38

Universal Containers provides multiple service types (i.e., Installation, Maintenance, Break/Fix, etc.) Each service requires a variety of skills and certifications inorder for a resource to excel Which two configurations should a Consultant implement to meet this requirement? (Choose two )

 A. Use Work Types with Required Skills 
B. Assign the appropriate Skills to Resources 
C. Create Multiple Work Orders Line Items per service.
 D. Select the relevant Work Types for each Resource 

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Question # 39

Universal Containers (UC) has configured SSO for their Heroku EnterpriseTeam using an identity provider (IdP). When a new employee joins the company, how should their Heroku account be created? 

A. A Heroku account is created for the employee automatically the first time they log in to Heroku via SSO. 
B. The employee shouldcreate a new Heroku account with the exact email address listed in their IdP record. 
C. No account creation is required, because all SSO users in a particular Enterprise Team are associated with a single Heroku account. 
D. An administrator of the Enterprise Team creates the Heroku account with the exact email address listed in the employee's IdP record. 

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Question # 40

Universal Containers (UC) has a Heroku application that runs in Virginia, in the U.S., that uses Apache Kafka on Heroku. They have deployed a copy of the app in Asia. Now, both apps need a messaging backbone that will support multi-region distribution. What is the least complex architecture that an Architect should recommend? 

A. Deploy a multi-region version of Apache Kafka on Heroku. 
B. Use Heroku's multi-tenant Kafka Basic plan. 
C. The app in Asia should write to the Kafka instance in Virginia. 
D. Provision a second Kafka add-on in Asia. Each instance of the app should sync with each other. 

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Question # 41

Which 2 architectures are enabled by using a single Private Space and the Internal Routing feature? 

A. A microservices architecture that also uses DNS ServiceDiscovery to facilitate communication 
B. Multiple public-facing web apps with different sets of trusted inbound IP ranges 
C. A single public-facing web app that performs network-isolated communication with multiple non-public-facing web apps. 
D. Network-isolated communication between applications in the Private Space and applications in the Common Runtime

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Question # 42

You canuse Salesforce Connect to proxy which types of data sources: 

A. OData 2.0 and 4.0 
B. REST with JSONpayloads 
C. SOAP D. All of these 
E. REST with XML payloads

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Question # 43

Which two conventions of the Heroku platform reflect the Twelve-Factor methodology's recommendation to "execute the app as one or more stateless processes?" (Choose two.) 

A. Log messages from each of an app's dynos are kept separate from each other. 
B. Heroku apps define process types in a Procfile. 
C. A Heroku app's config vars are deleted on deploys and app restarts. 
D. Dynos have an ephemeral filesystem. 

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Question # 44

A client has a requirement to deploy versions of their app to different regions around the World. Which Heroku Enterprise feature would an Architect recommend to accomplish this? 

A. Using a Heroku StMM Space an app can be deployed to a specific region at the time of app creation. 
B. When creating a Heroku Private Space, you can determine the specific geographic location for the space 
C. You can changed the region for any app in any runtime by using the Heroku CLI. 
D. Using the Common Runtime, an app will automatically be deployed to multiple regions. 

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Question # 45

Universal Containers would like to avoid H12 ("request timeout") and H22 ("connection limit reached") errors when running an e-commerce retail site that mustprocess millions of inbound requests during their one-day semi-annual sale. Which two solution measures should an Architect recommend to prepare for the semi-annual sale? 

A. Implement load balancing using Kafka 
B. Engage with Heroku Support to implement load testing 
C. Enable and load test autoscaling 
D. Perform load test using 10% sample size

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Question # 46

Heroku add-ons are cool because they: 

A. Give you the ability to add complex functionality to your application without having to manage the underlying software or infrastructure. 
B. Accessorize your dynos with over-clocked CPU power and faster I/O speeds 
C. Can be provisioned easily from the Heroku Enterprise Flea Market system. 
D. Cost nothing — billing is easy because they're always provided at no additional cost with every Heroku Enterprise account. 

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Question # 47

When designing a Heroku application, which two approaches observe the Twelve-Factor methodology? Choose 2 answers.

 A. On deployment, Heroku fetches and installs any dependencies that are missing according to the application's list of dependencies 
B. On startup, the application's source code fetches and installs any dependencies that are missing according to the application's list of dependencies. 
C. The application's database configuration is stored in the application's Profile 
D. The application's database configuration is stored in the application's config vars. 

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Question # 48

Universal Containers wants their Field Technicians to indicate if any of their Service Appointments are at risk of not being completed on time. They would like forthis to be achieved on a mobile device using a Quick Action What should a Consultant recommend to achieve this requirement? 

A. Update the Service Appointment Status field. 
B. Update the Service Appointment Chatter feed. 
C. Reschedule the Service Appointment for later 
D. Update the Service Appointment field "In Jeopardy" 

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Question # 49

Universal Containers has an initiative to increase customer satisfaction by committing preferred resources to accounts and providing prompt service Which two Scheduling Policies would assist to meet this initiative? (Choose two ) 

A. Emergency Policy 
B. Customer First 
C. Soft Boundaries 
D. High Intensity 

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Question # 50

A healthcare services client is requesting an architecture for a set of applications: one is a marketing application, and the other two are of customer service applications that allow for customers to interact with theirhealthcare records. The marketing application must be able to scale up within seconds in response to traffic spikes. The client wants to be able to deploy each of these applications to the U.S. East Coast and EMEA. Which applications should be deployed into which Heroku runtime? 

A. The marketing application into Private Spaces; customer service applications into Shield Private Spaces 
B. The marketing application into the Common Runtime; customer service applications into Shield Private Spaces 
C. Themarketing application into the Common Runtime; customer service applications into Private Spaces 
D. The marketing application into Private Spaces; customer service applications into separate Private Spaces 

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Question # 51

A client has data in a Heroku Postgres table. They want to generate analytics based on the table and make the results available in their Salesforce org. Their Salesforce administratorwants to minimize the amount of data that is written to Salesforce to accomplish this. Which strategy should an Architect recommend on this scenario? 

A. Use Heroku Connect to sync the Heroku Postgres table to the Salesforce org, and generate analytics fromthe Salesforce org. 
B. Use the Heroku application to generate analytics, and write the results to a separate Heroku Postgres table-Expose that table to the Salesforce org with Heroku External Objects. 
C. Use the Heroku application to generate analytics, and write the results to the Salesforce org with the Salesforce Bulk API. 
D. Use the Heroku application to generate analytics and write them to a separate Heroku Postgres table. Sync that table to the Salesforce org with Heroku Connect. 

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Question # 52

Universal Containers has implemented a Knowledge solution for Agents to provide Field Technicians with information necessary to complete assigned work. Which two capabilities will now be available? (Choose two.) 

A. Attach Knowledge Articles to Work Order Line Hems Only. 
B. Manage Attached Articles and Search the Knowledge Base 
C. include Quick Actions and Global Actions in Attached Articles.
 D. Attach Articles to Work Orders and Work Order Line Items. 

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Question # 53

Dataclips allows a user to choose which datastore to query. Which type of datastore is supported?

 A. Any datastore, provided that you have the connection URL 
B. Heroku Postgres C. Heroku Redis 
D. Any datastore connected via Heroku Connect 

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Question # 54

In the hierarchy of cloud services, PaaS generally provides more out of the box than:

 A. Software as a service (SaaS) 
B. Infrastructure as a service (laaS) and on-premises Infrastructure
 C. Salesforce Marketing Cloud 
D. Visualforce pages 

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Salesforce Heroku-Architect Frequently Asked Questions