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241 questions with answers Updation Date : 16 Jul, 2026
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Salesforce CRT-211 Sample Questions

Question # 11

AW Computers has created a custom field called Government ID on a custom object. Most users with  a custom Sales profile should be unable to access this field. A select group of Sales users called the  Institutional Team should be able to access the Government ID field via reports.  How should an administrator accommodate this request?  

A. Create a permission set with Read access to the field. Assign the permission set to the Institutional Team.
B. Configure a report type with the Government ID field. Assign this report type to the Institutional Team via a permission set.
C. Mark the field as Read Only on the sales profile. Create a permission set to re-enable reporting for the Institution Team.
D. Make a report with the Government ID field included. Share this report to the Institutional Team in a public reports folder. 


Question # 12

Cloud Kicks (CK) has an email parsing tool. CK wants to ensure that when certain field are updated,  the Case Owner is notified by email.  What should the administrator use to email the Case Owner?  

A. Email-to-Case 
B. Outbound Message 
C. Before Save Flow 
D. After Save Flow 


Question # 13

The administrator at Cloud Kicks noticed that a before trigger, which handles saving the original  version of a record to an external database, fails. However, a flow configured for fast field updates  runs successfully.  How should the administrator advise the developer? 

A. Record-triggered flows that are configured to run before save execute prior to all before triggers. 
B. A validation rule could be preventing records from ever meeting the conitions in the trigger. 
C. The trigger is writing the data to the wrong place in the external data archive. 
D. The code could be trying to create duplicates in the archieve when it is unable to.


Question # 14

The sales department has asked to limit access to the Amount field on the Opportunity to only tnose  users. In the sales department and on the executtve team, Northern Trail Outfitters uses six custom  profiles including Sales User. Marketing user, call Center user. Executive User Sales Manager user,
ana call Center Manager user. Field level access is removed from three or the profiles In the sandbox.  What action should an administrator take to make sure this change is in production?  

A. Create a sandbox template and push it to production to reflect the update. 
B. Manually restrict access to this field for each profile via Setup Just like the sandbox. 
C. Deploy a change set from tht sandbox to prodUGBOffl including the Amount field with all the custom profiles.
D. Process a change set with the profiles that should no longer have access to the field.


Question # 15

A user at Universal Containers wants to load records Into a custom object named Location from a .csv  file. While using Data Loader, they cannot find the Location object.  What are two reasons this is happening?  Choose 2 answers  

A. The label of Location may have been changed. 
B. Data Loader should only be used with standard objects. 
C. Location has a master-detail field to Account. 
D. The users profile needs create access to Location.


Question # 16

Cloud Kicks has organization-wide snaring defaults on the opportunity set to prvete. However,  members of the finance team need to see closed won opportunities. The Drama team members all  have roles under the finance director, while the sales team members have roles under the sales  marager.  Which two options should the administrator use to meet these criteria?  Choose 2 answers  

A. Share with roles and subordinates of the finance cirector role. 
B. Make an owner-based sharing rule where the wnn field - true. 
C. Create a criteria-based sharing rule where the won field = true. 
D. Select all opportunities owned by the sales manager role. 


Question # 17

AW Computers has enabled the feature for Contact to multiple Accounts. A rep is trying to  remove the primary Account from a Contact but is unable to do so. The administrator has already  updated the page layout to no longer require an Account.  What could be the issue? 

A. Private Contacts need to be enabled in Setup. 
B. A primary Account relationship is required on a Contact regardless of the page layout settings. 
C. The Contact has indirect relationships to other Accounts. 
D. The Account Contact relationship record needs to be deleted first in order to disassociate the Contact from the Account.


Question # 18

On the Contact record, if a contact has the value of 'CEO˜ in the Title field, the administrator wants to  require the users to also put a phone number in the Phone field.  What formula should the administrator put in the Error Condition Formula of a validation rule to  enable this?  

A. Title = 'CEO' && NOT(ISBLANK(Phone)) 
B. Title <> 'CEO' && NOT(ISBLANK(Phone)) 
C. Title = 'CEO' && ISBLANK(Phone) 
D. Title <> 'CEO' && ISBLANK(Phone)


Question # 19

Cloud Kicks needs to track government-issued identification numbers for its customers. The security  team requires that the identification number cannot changed by users and must be masked when  displayed, except the last two digits.  Which two recommended configurators should administrator create? Choose 2 answers 

A. Use a field with Classic Encryption. 
B. Enable Shield Platform Encryption. 
C. Configure a Field Encryption Policy 
D. SetRead-Only Field-Level Security in the user Profile


Question # 20

Ursa Major Solar allows accounts to apply for loans to purchase solar panrts. Financial information  will be stored in a custom object. Only finance team members should see the related financial  information about the account.  What kind of field should the administrator create in the custom object?  

A. Lookup Relationship 
B. External Relationship  
C. Hierarchical Relationship 
D. Master-Detail Reiatic


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