Overview | Description |
---|---|
Certification | Salesforce Certified Order Management Administrator |
Exam Content | Configuring and managing Salesforce Order Management features for order processing, fulfillment, and more. |
Delivery | Online Proctored |
Prerequisites | Salesforce Certified Administrator or equivalent experience |
Exam Duration | 90 Minutes |
Number of Questions | Typically 60 Multiple-Choice/Multiple-Select (subject to change) |
Passing Score | Not publicly disclosed, but generally around 65% |
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85 questions with answers | Updation Date : 24 Mar, 2025 |
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An Order Summary has three Fulfillment Orders and two Credit Memos associated with it. How many Invoices will be created when using the Create Invoice Apex action in a flow?
A. 2.0
B. 5.0
C. 1.0
D. 3.0
The Northern Trail Outfitters (NTO) team is already using Order Management. The team wants to transition from their home-grown Commerce engine to B2C Commerce Cloud. Which action do they need to perform?
A. File a support case to activate an integration between B2C Commerce and OrderManagement
B. Export the orders from B2C periodically and import them into Order Management usinga scheduled job
C. Change the Order Integration Flow in Setup so the org will start seeing the orders flow in
D. Create a Flow to download the Orders from an SFTP location where B2C Commercedrops them and then ingest the data into Order Management
For what use case would an administrator enable Person Accounts during Order Management setup?
A. Person Accounts are always enabled for Order Management
B. Connecting Order Management to B2C Commerce
C. Connecting to an external ERP system
D. Connecting Order Management to B2B Commerce
Based on some changes in Universal Containers' Commerce engine, new Orders are expected to have two additional attributes at the header level. In Order Management, which other Object besides Order also needs to be extended?
A. Delivery Groups
B. Order Summary
C. Change Order
D. Payment Summary
Which data type is the Status field on an Order Summary object?
A. Picklist
B. String
C. Text
D. Number
Which three objects need to be utilized when creating orders using the composite API?
A. Pricebook Entry
B. Contact
C. Order Summary
D. Product
E. Account
An administrator needs to ensure that the Orders coming from B2C Commerce honor some business rules which need to be the same in both B2C and Order Management. This validation must happen before the Order Summary object is created. What can the administrator suggest to the developer to implement this requirement?
A. Use an AppExchange solution
B. Handle this in the Commerce System originating the Orders.
C. Write an Apex class with the validation rules and expose it as an Invocable Action
D. Use a Salesforce Labs solution
Which practice should an admin consider when working with the Ensure Funds Async action?
A. The invoice object should be logged and cloned to a custom object before calling theaction
B. The invoice object should be cloned to a custom object before calling the action
C. The invoice ID should be assigned somewhere in the flow before calling the action
D. The Invoice ID should be logged before passing it to the Ensure Funds Async action
An admin is analyzing project requirements and notes that there are requirements to support both high volume and multiple locations. What is the recommended approach for this scenario?
A. Download the Single Location High Volume sample flow from the Partner Communityand modify all the flows to loop through locations
B. Download the Multiple Locations sample flow from the Partner Community and havedevelopers add Apex code to enhance performance
C. Download the Single Location High Volume sample flow and the Multiple Locations sample flow from the Partner Community and make a blend ® between the two consideringtrade-offs
D. Download the Single Location High Volume sample flow from the Partner Communityand have the developers add Apex code to enhance performance
An Order contains products that will need to be shipped to multiple addresses. How does this affect fulfillment?
A. Multiple Invoices will be created
B. Multiple Order Delivery Group Summaries will be created
C. Multiple Fulfillment Orders will be created
D. Multiple Order Payment Summaries will be created
A customer applied a 10% off discount when placing an order. What object is created when the discount is applied to the order?
A. Order Discount
B. Order Payment Summary
C. Order Adjustment Group Summary
D. Credit Memo
Which set of conditions is required for an Order Summary object to be created?
A. An Order is created, its status is set to Draft, Create OrderSummary Flow is installedand Create OrderSummary Flow is activated.
B. An Order is created, the Create Order Summary Process is installed and the CreateOrder Summary Process is active
C. An Order is created, its status is set to Activated. Create OrderSummary Flow isinstalled and Create OrderSummary Flow is activated.
D. An Order is created, its status is set to Activated. Create OrderSummary Flow isinstalled and the Create OrderSummary Process is installed.
What are two items that an administrator should consider when building out a flow for one location vs multiple locations?
A. Having multiple locations mandates writing custom Apex code
B. A default warehouse location should be set first in flows handling multiple locations
C. Multiple locations will introduce nested loops which can make the canvas substantiallylarger
D. Multiple locations can lead to limit exceptions
Which object is used to create an invoice?
A. Fulfillment Order
B. Order Summary
C. Shipment]
D. Order
What can an administrator use to control what inventory is exposed on specific selling channels?
A. Product Eligibility Flag
B. Selling Channel Flag
C. Product Filter Status
D. Selling Channel Status
What two tools can an administrator use to debug an issue with an Apex trigger?
A. Apex Logs in Setup
B. Error Logs in the Developer Console
C. Log Inspector in the Developer Console
D. Debug Logs in Setup
Users are reporting slow load times for Lightning Record Pages. How can an administrator analyze the performance?
A. Use the Analyze function in the Lightning Record Page editor
B. Run a performance analysis using the Developer Console
C. Use the Page Layout Analysis tool in Setup
D. Use Chrome DevTools
At minimum, a custom attribute must be created on which objects for the values to automap in Order Management from B2C Commerce Cloud at the Order item level?
A. Order and Order Summary
B. Order Item and Order Item Summary
C. Order, Order Summary, Order Item and Order Item Summary
D. Order, Order Summary, Change Order and Fulfillment Order
An administrator is configuring delivery methods. What two types of records need to be created?
A. Order Delivery Method
B. Order Delivery Summary
C. Product Summary
D. Delivery Method
E. Product
Which three steps should an administrator take to set up a mock payment gateway in a new org?
A. Create a Payment Gateway
B. Create a Named Credential
C. Create a Payment Provider
D. Create a CORS (Cross-Origin Resource Sharing) entry
E. Create a Trusted Site Entry
How can an administrator add visibility rules for the buttons in the Highlights Panel on the Order Summary record page?
A. Modify the visibility rules of the Highlights Panel Actions in the page layout
B. Navigate to the Order Summary object in Setup and modify the Highlights Panel visibility rules
C. Modify the Lightning Record Page Highlights Panel using Dynamic Actions
D. Create a custom Highlights Panel component
An admin wants to deploy certain pages in Order Management to approved mobile devices. Which two steps are the recommended approach for this?
A. Build a custom application on Heroku calling the APIs
B. Install the Salesforce mobile app from Apple Store or Google Play
C. Save the pages with the options of both Desktop and Phone applied
D. Use the mobile publisher to create an app
Which two Order Management objects have their tabs set to Tab Hidden by default?
A. OrderDeliveryMethod
B. SalesLocation
C. Locations
D. Fulfillment Orders
E. Accounts
Which three options are the main types of building blocks when working in Flow Builder?
A. Connectors
B. Elements
C. Async processes
D. Data lookups
E. Resources
Where should a service agent go first to initiate changes related to an Order in Order Management?
A. Change Order Details
B. Order Details
C. Fulfillment Order Details
D. Order Summary Details
Where should a service agent go first to view process exceptions related to a specific Order?
A. Order Record - Process Exception Details Tab
B. Change order Record -Related Tab
C. Order Record - Details Tab
D. Order Summary Record - Related Tab
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