Salesforce B2C-Solution-Architect Question Answers

Question # 31

A company wants to integrate B2C Commerce and Marketing Cloud so that customers shopping onlinecan be segmented for marketing campaigns like Abandoned Cart and Post Purchase Journeys. Which two actions are needed to enable an Abandoned Cart Journey? Choose 2 answers 
 

A. Integrate product, order, and customer data feeds into Marketing Cloud DataExtensions
B. Integrate product, order, and customer data feeds into Service Cloud objects
C. Use Mulesoft to bring order and customer data feeds from B2C Commerce to Marketing Cloud
D. Implement the Marketing Cloud coilect.js through the storefront by using the Connector'sreference implementation

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Question # 32

A multi-brand company uses B2C Commerce, Service Cloud, and Marketing Cloud and wants to deliver integrated customer experiences across all three products. The company has one B2C Commerce realm serving two storefronts, a Salesforce org, and a Marketing Cloud instance with a single business unit that leverages email address as a subscriber key. None of these Salesforce Clouds are integrated. The company is also interested in integrating with Customer 360 Data Manager. Which two Marketing Cloud implementation recommendations should a Solution Architect present to the company to adjust their architecture to adhere to Salesforce multicloudintegration best practices? Choose 2 answers 
 

A. Marketing Cloud should serve as the Salesforce primary for customer profiles andleverage customer email addresses as a multi-cloud customer identifier.
B. Marketing Cloud should implement a second businessunit and provide each B2CCommerce storefront with its own Marketing Cloud business unit.
C. Marketing Cloud must undergo a subscriber key migration with Salesforce ProfessionalServices and select a subscriber key that aligns with Salesforce multi-cloudarchitecture best practices.
D. B2C Commerce should integrate with Marketing Cloud and create a Marketing CloudContact when a B2C Commerce customer registers or places an order via thestorefront.

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Question # 33

 A company plans to adopt Salesforce for a number of their needs, including an internal CRM, a public B2C Commerce storefront with order management functionality, and an extensible API framework to integrate with other systems,as well as marketing automation. The overall system landscape of the proposed solution is shown above. Which three considerations are important for this scenario? Choose 3 answers 
 

A. The Salesforce Platform can be used for customer master and consentmanagement, or it can Integrate with a third-party Master Data Management system.
B. Tableau requires MuleSoft in order to access data outside of the Salesforce Platform.
C. Order Management System (OMS) is a B2C Commerce product but it does not runnatively on the core Salesforce Platform.
D. Salesforce products, including Sales Cloud, Service Cloud, Experience Cloud, andOrder Management System (OMS) run on the same physical platform and share acommon data model.
E. Marketing Cloud enables personalization, journey orchestration, and cross-channelmessaging.

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Question # 34

Northern Trail Outfitters (NTO) wants to consolidate various legacy commerce platforms into one centrally-managed platform on B2C Commerce. The IT department has been working extensively with web frameworks (such as React and Angular) in recent years and wants to leverage the benefits of B2C Commerce, but maintain the flexibility of the user experience using headless commerce. Which three considerations, beyond user experience, should a Solution Architect consider before confirming a headless approach? Choose 3 answers 
 

A. Additional infrastructure (for example Heroku servers) may be required to host theapplication
B. Features that are available by default in the Storefront Reference Architecture (SFRA)app will need to be custom built in custom frameworks
C. Developers will still be required to use the Commerce SDK for security purposes
D. Available Service, Marketing, and LINK accelerators may not work without modificationswhen using aheadless approach
E. Developers familiar with the web frameworks (React, Angular) will be familiar with theframework used by B2C Commerce

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Question # 35

Northern Trail Outfitters (NTO) exported all the Account records from Salesforce and used a data transformation tool to clean up values in the phone field using a standardized format. The export file has more than 2 million records. During previous data loads for similar updates on the Account object, NTO did not experience any issues with row lock. Which feature of Data Loader should be used to load this data back into Salesforce faster? 
 

A. REST API
B. Bulk API Serial Mode
C. SOAP API
D. Bulk API

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Question # 36

A company Is implementing B2C Commerce, Service Cloud, and Marketing Cloud.The company Is based in Europe and needs to be compliant with GDPR. Which two design implementations should a Solution Architect use to ensure GDPR compliance? Choose 2 answers 
 

A. Use email addresses, SMS, or other channel addresses as the contact key {subscriberkey) in Marketing Cloud
B. Use a Salesforce record ID as a single unique identifier to apply across channels andclouds
C. Set tracking site preference for each storefront
D. Set field-level encryption across B2C Commerce, Marketing Cloud, and Service Cloud

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Question # 37

A financial services company wants to implement Service Cloud and Marketing Cloud. A number of profile attributes required for personalization in Marketing Cloud were identified as personally identifiable information (PII) and are too sensitive to be stored in Salesforce. Tokenized Sending was presented as a way to address these concerns. Which two implications should a Solution Architect consider if Marketing Cloud Connect is to be used for cloud integration? Choose 2 answers 
 

A. The synchronized data extensions will include the token and all PII attributes
B. All emails will need to be sent through Marketing Cloud or Marketing Cloud Connect toavoid disruptions
C. The standard email address field for contacts and leads needs to be populated with atoken
D. The token with all supporting attributes will need to be storedin Service Cloud

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Question # 38

During discovery conversations an organization notes that they want to create a custom survey around their customer's preferences to help improve product recommendations, marketing journeys, and customer service upsellopportunities. They want to house the survey responses in their Salesforce ecosystem so they can run reports. They plan on having two teams manage the survey and change questions twice a year. Which three questions should a Solution Architect ask to ensurethey understand the requirements well enough to design an appropriate multi-cloud solution? Choose 3 answers 
 

A. Will the teams need the ability to change designs?
B. Does the team need front-end development capabilities?
C. How many survey responses would you anticipate in a peak 24-hour period?
D. Will you ever have more than nine possible answers for a survey question?
E. How often do you update surveys?

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Question # 39

A university is considering using Experience Cloud so its students can interact with advisors who have Service Cloud licenses. The university would like to offer the easiest path for existing students to log in while still maintaining security. They have an onpremises Active Directory identity provider and use Google Workspace (formerly known as G Suite) for student email addresses. What should a Solution Architect recommend? 
 

A. Implement Social Sign On with Openld Connect and Google Workspace as AuthProvider.
B. Implement Active Directory and Salesforce Identity for SAML delegated Single Sign On.
C. Implement Aloha template for students to access email with Salesforce Authenticator app.
D. Implement OAuth 2.0 authentication protocol with Google Workspace as Service Provider.

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Question # 40

A company uses Service Cloud and B2C Commerce and now wants to enable the 'Order on Behalf of functionality on its storefront. The customers using the storefrontare Person and Household accounts. Which three design and architecture considerations should a Solution Architect follow to ensure that the 'Order on Behalf of functionality works well for all the designated storefront customers? Choose 3 answers 
 

A. Verify that the permissions used are Login_On_Behalf, Login_Agent, andCreate_Order_On_BehaIf_Of business manager functional permissions.
B. The Order on Behalf of feature in the Service to B2C Commerce Connector onlysupports person accounts as a customer model by default.
C. Default user is required for anonymous storefront shoppers.
D. The REST calls between B2C Commerce and Service Cloud do not count towards APIgovernor limits.
E. Verify that agents are Service Cloud and B2C Commerce users with Order on Behalfrights.

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