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Salesforce B2C-Solution-Architect Question Answers

Salesforce Certified B2C Solution Architect Arch-302 Exam Dumps July 2026

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152 questions with answers	Updation Date : 16 Jul, 2026
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Salesforce B2C-Solution-Architect Sample Questions

Question # 21

Northern Trail Outfitters (NTO) is at the beginning of an implementation of B2C Commerce and is now discussing the communication flow. They are designingthe flows between systems to send password resets via email when a new account is created in B2C Commerce or the email address is updated. Considering NTO also uses Service Cloud and Marketing Cloud, which feature should a Solution Architect suggest to optimize the end-customer experience while also ensuring that tracking is visible to service agents?

A. Service Cloud Email Service
B. Marketing Cloud Journey Event
C. Marketing Cloud Triggered Send
D. Commerce Cloud Email Service

Question # 22

A company has B2C Commerce and Marketing Cloud. The Marketing team wants to match up the purchasing data from B2C Commerce to the MarketingCloud subscriber data. Which two objects from B2C Commerce should a Solution Architect map to Marketing Cloud in order to meet the company's needs? Choose 2 answers

A. Contact
B. Orders
C. Customer
D. Profile

Question # 23

A company uses Salesforce to store accounts and contacts. All users have switched to the Lightning Experience user interface. The Account Hierarchy feature is used extensively to relate companies to their subsidiaries. A Solution Architect finds that the data migration process is creating duplicate contacts with different primary accounts. Which two options can the Solution Architect use to ensure that there is only a single contact for a particular person across all the subsidiaries of a company? Choose 2 answers

A. Customer 360 Data Manager
B. Third-party application or AppExchange tool
C. Duplicate Matching Rules
D. Lightning Data Services

Question # 24

A company uses B2C Commerce, Marketing Cloud, and Service Cloud and requires that customers create an account before making their first purchase. Which system creates the customer IDand which system creates an additional ID to use as the customer primary record?

A. Service Cloud creates a customer ID and an additional ID to be used as the primaryrecord.
B. A B2C Commerce creates a customer ID and an additional ID to be used as the primaryrecord.
C. Marketing Cloud creates a customer ID but the primary ID should be created throughB2C Commerce.
D. B2C Commerce creates a customer ID but the primary record should be created throughService Cloud.

Question # 25

Northern Trail Outfitters (NTO) wants to use Marketing Cloud to implement an Abandoned
Cart Solution Workflow so that personalized messages are sent to shoppers who add items to their cart butabandon the B2C Commerce storefront. Which two options should a Solution Architect recommended to meet this requirement? Choose 2 answers

A. Configure streaming updates for catalog importing, implement the Collect TrackingCode, and leverage Journey Builder to trigger an abandoned cart message.
B. Configure B2C Commerce catalog, product, order, and customer data feeds; implementMarketing Cloud collect.js and trigger an abandoned cart message through JourneyBuilder.
C. Configure streaming updates forcatalog importing, implement Google Analytics tracking, and leverage Journey Builder to trigger an abandoned cart message.
D. Configure B2C Commerce catalog, product, inventory, and customer data feeds;implement Marketing Cloud collect.js and trigger an abandoned cart message throughJourney Builder.

Question # 26

Question # 27

A multi-brand company uses B2C Commerce, Service Cloud, and Marketing Cloud and is seeking an ordermanagement solution. They process 2,000 orders per hour across their brands. The company has one B2C Commerce realm, two Salesforce core orgs, and two Marketing Cloud business units. The company is choosing between these three options for an order management tool: • Build an order management solution in B2C Commerce using order management APIs • Purchase Salesforce Order Management • Build a custom order management solution using their own development team Which three statements should a Solution Architect use to support using the Salesforce Order Management solution? Choose 3 answers

A. Salesforce Order Management synchronizes orders to and from B2C Commerce, whichessentially replaces the Service Cloud Connector.
B. B2C Commerce order management does not support complex or advanced use cases.
C. The existing Service Cloud implementation team could extend the Salesforce OrderManagement product to the existing org.
D. Salesforce Order Management is a productized connector solution between B2CCommerceand Service Cloud; orders will be synchronized from the client B2C Commercerealm to multiple Salesforce Orgs without the need for customization.
E. Salesforce Order Management shares the same database with Service Cloud whileother solutions need tobuild additional integration.

Question # 28

An insurance company needs the ability to relate contacts to their workplace to track which services are paid by the employee benefits. Contacts receive emails to notify them of new policy offerings. Agents also need to relate adults in the same household who share access to financial resources and policy information to sign themup for the right policies. Adjusters need the ability to see and respond to claims from anyone in the household. Independent agents need daily access to customer data as well. Customers also need periodic access to claims and policy information for theirhousehold. The company also wants to track what data searches are performed by agents and adjusters on the platform to analyze their work. Which products should a Solution Architect recommend in addition to Insurance for Financial Services and Experience Cloud to meet these needs?

A. Shield and Event Monitoring Analytics App, Pardot
B. Digital Engagement, Shield with Splunk, Social Engagement Studio
C. REST API Event Monitoring and Tableau CRM, Marketing Engagement Studio
D. Salesforce Field Service, ShieldEncryption at rest. Digital Engagement

Question # 29

A company wants to migrate their existing in-house order management solution to the Salesforce Order Management product, which will trigger post-purchase transactional emails through Marketing Cloud. They are already using B2C Commerce, Service Cloud, and Marketing Cloud, as well as the B2C Commerce - Service Cloud Connector and Marketing Cloud Connect. What are three actions that a Solution Architect must take when planning and deploying this solution? Choose 3 answers

A. Configure data extensions and triggered sends in Marketing Cloud to supporttransactional emails for ordering scenarios.
B. Modify the Service Cloud Connector implementation to remove potentially conflictingfeatures with the Order Management Connector.
C. Integrate Salesforce Order Management to B2C Commerce for order history and userself service.
D. Migrate subscriber keys in Marketing Cloud to a new Order Management customeridentifier.
E. Replace the Service Cloud Connector with an Order Management Connector for B2CCommerce.

Question # 30

Northern Trail Outfitters (NTO) has an ERP application where all customer orders are stored. There are millions of older records stored in the ERP application and some customersmay have thousands of individual orders. Additionally, some orders contain personally identifiable information (PII) that, due to company policy, can only be stored in ERP. NTO would like the five most recent orders displayed on the account page in Salesforce. What are three justifications for using Salesforce Connect in this solution? Choose 3 answers

A. Accessing external data using workflows and triggers
B. Integrating external data without writing custom code Need access to all external data in near real-time
C. The external data is changing frequently
D. Need real-time access to a small fraction of external data

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