Salesforce OmniStudio-Consultant Question Answers

Question # 1

What is the purpose of the Messaging element in OmniScript? 

A. Display a custom styled message 
B. Send email/text to users based on logical conditions 
C. Trigger an event to external data sources based on logical conditions 
D. Display warning to users based on logical conditions 

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Question # 2

A business wants to create a reusable OmniScript to capture customer payment information during the order process. The business decides that the first step of the payment process should include: • Payment type (credit card or bank account) • Payment amount Which two elements should the consultant recommend for this step of the process? Choose 2 answers 

A. Number 
B. Radio 
C. Multi-select 
D. Currency 

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Question # 3

Which element allows a user to retrieve data from a single field and display it in a dropdown list? 

A. Calculation Action 
B. DataRaptor Extract Action
 C. Lookup 
D. Select 

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Question # 4

When a call center agent interacts with a customer, the agent must have all of the customer's related information available for a quick response. The business requires the agent to have access to: • A view with information about a customer account • A list of contacts and cases associated with the account • All information should be on one screen What OmnlStudio tool should be used to meet this requirement? 

A. Customer IntellView 
B. Lightning Record Page 
C. OmniScript 
D. FlexCards 

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Question # 5

A business implements several OmniScripts and requests a design review to identify possible improvements. During the review, the consultant notices that each OmniScript needs to update address data, but each OmniScript collects the information differently using different labelsand input elements. What can the consultant recommend to improve these OmniScripts? 

A. Create new versions of the OmniScripts to collect the address information. 
B. Create a reusable OmniScript to update address information. 
C. Use a DataRaptor Transform to standardize the data format. 
D. Add an address typeahead element to all the OmniScripts. 

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Question # 6

A consultant has a project with the following requirement: "Agents need to follow a standard customer greeti…. script in order to ensure brand consistency." Which OmniScript element should the consultant recommend to ensure the agents can see and follow these standard scripts? 

A. Input Block 
B. Text Area 
C. Headline 
D. Step 

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Question # 7

Service agents must confirm customer contact information in the first step of a payment OmniScript. Contact information includes name, telephone number, mobile number, and email. None of the contact information on first step is required. On the last step, after taking payment, the agent can optionally email the receipt to the customer. If the customer says yes, the agent selects a checkbox. If the agent selects the box but the email address field is empty, the process must require the user to return to the first step and enter the customer's email address. What should the consultant recommend to meet this requirement?

A. Add a Set Errors element 
B. Add a DataRaptor to retrieve the email address 
C. Add a Validation Rule to the Contact object 
D. Add a Conditional View to the last step 

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Question # 8

Which three functions are performed by Action elements in OmniScript? Choose 3 answers 

A. Display error messages to the user 
B. Get and update data through APIs 
C. Organize data into multiple pages 
D. Send DocuSign emails for signature 
E. Get and update data in Salesforce 

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Question # 9

Topic: Salesforce API You want to display Chatter feeds, users, groups, and followers, especially in mobile applications. Also, you want to provide programmatic access to files, recommendations, topics, notifications, and Data.com purchasing. Which of the following option should you use to do this? 

A. Streaming API 
B. REST API 
C. Tooling API 
D. Chatter REST AP! 
E. Chatter SOAP API 

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Question # 10

A business wants to display customer 360° information in a console for their call center agents. The customer information will come from a variety of sources, and the information should be grouped together logically. The agents will need to take different actions depending on the context of each group of information. Which tool should a consultant recommend to meet this requirement? 

A. Omniscript 
B. Lightning web components 
C. Visualforce Page 
D. FlexCards 

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