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Salesforce Certified Administrator (SU24) Dumps July 2026

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247 questions with answers Updation Date : 16 Jul, 2026
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Salesforce Salesforce-Certified-Administrator Sample Questions

Question # 31

The CTO of AW Computing has defined a new policy for cases to improve customer satisfaction. All cases submitted with a Case Reason of Installation must be acknowledged immediately via email and assigned to the appropriate agents. Any cases that are still in the New status after 4 hours must be escalated to support management. What case management tools need to be utilized for this requirement? 

A. Auto-response rules, Macros, Entitlements 
B. Auto-response rules, Queues, Macros 
C. Auto-response rules, Queues, Escalation Rules 
D. Auto-response rules, Entitlements, Escalation Rules 


Question # 32

The administrator at Clod Kicks updated the custom object Event to include a lookup field to the primary contact for the event. When running an event report, They want to reference fields from the associated contact record. What should the administrator do to pull contact fields into the Custom report? 

A. Configure formula fields on event to populate contact information
 B. Edit the custom Event report type and add fields related via lookup. 
C. Create a new report type with event as the primary object and Contact as a related object. 
D. Use a dashboard with filters to show Event and Contact data as requested. 


Question # 33

The marketing team wants a new picklist value added to the Campaign Member Status field for the upsell promotional campaign. Which two solutions should the administrator use to modify the picklist field values? Choose 2 answers 

A. Add the Campaign Member Statuses related list to the Page Layout. 
B. Edit the picklist values for the Campaign Status in object Manager. 
C. Mass modify the Campaign Member Statuses related list. 
D. Modify the picklist value on the Campaign Member Statuses related list 


Question # 34

Universal Container wants to increase the security of their org by requiring stricker user passwords. Which two of the following should an administrator configure? Choose 2 answers 

A. Password different then username 
B. Prevent common words
 C. Minimum password length. 
D. Password complexity requirement. 


Question # 35

The VP of sales at Universal Containers wants to prevent members of the sales team from changing an opportunity to a date in the past. What should an administrator configure to meet this requirement? 

A. Assignment Rule 
B. Validation Rule 
C. Field-Level Security 
D. Approval Process 


Question # 36

DreamHouse Realty regularly processes customer requests for warranty work and would like to offer customers a self-serve option to generate cases. Which two solutions should an administrator use to meet this request? Choose 2 answers 

A. Web-to-Case 
B. Case Escalation 
C. Case Queues
 D. Email-to-Case 


Question # 37

New Leads needs to be routed to the correct sales person based on the lead address. How should the administrator configure this requirement? 

A. Create formula field.
 B. Use lead assignment rules. 
C. Assign with an escalation rule. 
D. Configure a validation rule 


Question # 38

Northern Trail Outfitters uses a custom object Invoice to collect customer payment information from an external billing system. The Billing System field needs to be filled on every Invoice record. How should an administrator ensure this requirement? 

A. Make the field universally required. 
B. Create a Process Builder to set the field. 
C. Define an approval process for the child.
 D. Require the field on the record type. 


Question # 39

Cloud Kicks has a team of product owners that need a space to share feedback and ideas with just the product team. How should the administrator leverage Salesforce to help the team collaborate? 

A. Use Quick Actions to log communication. 
B. Configure a Chatter Public Group. 
C. Create a Chatter Private Group. 
D. Add Activity History to document tasks. 


Question # 40

Cloud Kicks (CK) stores information about specific customers in Contacts and information about shoes and accessories in a custom Merchandise object. What should the CK administrator use to represent that Contact can be interested in multiple pieces of Merchandies?

A. Hierarchy column 
B. Lookup filter 
C. Formula field 
D. Junction object 


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