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Salesforce Certified Business Analyst Exam (BA-201) Dumps July 2026
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Here are Salesforce Certified-Business-Analyst PDF available features:
| 312 questions with answers | Updation Date : 16 Jul, 2026 |
| 1 day study required to pass exam | 100% Passing Assurance |
| 100% Money Back Guarantee | Free 3 Months Updates |
Question # 21
Universal Containers is merging with another company that uses a different CRM. During requirements workshops, the incoming support team has been proactively sharing ideas, but the incoming sales team has been less engaged. What should the BA do to ensure they are able to gather the necessary requirements?
A. Put extra effort into following up with the sales team … requirements.
B. Shift focus to the support team since they are proactively providing requirements.
C. Continue the requirements workshops and hope the salesforce become more responsive.
Question # 22
Sales managers at Northern Trail Outfitters (NTO) have received feedback from sales reps that record pages are slow and often take longer to load when using the app on the phone. The business analyst (BA) has been asked to evaluate NTO’s org to find out which pages are the slowest to load when using the app on the phone. What is the first step the BA should take to help resolve the issue?
A. Create a new page layout for the phone.
B. Use performance analyzer to view the assessment.
C. Confirm steps to reproduce the issue.
Question # 23
A few users have reported an issue with the recent Cloud Kicks? Salesforce implementation. What should the business analyst do first?
A. Gather requirements from end users.
B. Provide additional end user training.
C. Create a high priority bug for a quick fix.
Question # 24
A new employee at Universal Containers just sent the business analyst (BA) a Slack message with an named User3tories_v37_final_final_final.docx. Which best practice should the 6A train the employee on first?
A. Use standard naming conventions.
B. Use acceptance criteria to define success.
C. Use a version control repository.
Question # 25
Universal Containers is nearing the launch date for its new Salesforce Loyalty Management program. The business analyst (BA) has ensured the user acceptance testing (UAT) plan has the proper test scripts. What is another important item the BA should look for in the UAT plan?
A. Estimated cost
B. Timelines
C. Process maps
Question # 26
Cloud Kicks (CK) wants to Improve the current business process for moving orders from the warehouse to the customer as part of a Commerce Cloud Implementation. The business analyst would like to gather more Information to create the future state process. Who is the most appropriate subject matter expert (SME) to confirm the current business process and elicit deeper understanding of CK's goals, opportunities, and pain points?
A. Sales manager
B. Chief financial officer
C. Supply chain manager
Question # 27
A business analyst (BA) is preparing to demonstrate the functionality built by the development team over the last sprint to the client. Which technique should the BA use to create a compelling demo?
A. Functional - requirements, code/configuration, run as user
B. Storytelling - hero, challenge, helper, victory
C. STAR method - situation, task, action, result
Question # 28
Cloud Kicks (CK) is expanding and has many different departments in manufacturing and delivery. CK needs to prepare for a new Sales Cloud implementation for it, 6,000 users. To increase adoption, the business analyst (BA) wants to break down existing sides between the manufacturing and delivery departments. Which planning approach should the ISA take to get buy-in from users?
A. Recombined clear owners up for the platform and identity executive sponsors.
B. Assign a team to start building a prototype of product functionality.
C. Document user requirement from each department during discovery sessions.
Question # 29
Cloud Kicks is preparing for User Acceptance testing (UAT) related to an upcoming major release. To which environment should a business analyst recommend that users log in to complete their assigned testing?
A. Full Sandbox
B. Production
C. Developer
Question # 30
The product owner at Cloud Kicks wants to know which user stories fail user acceptance testing (UAT) and the potential impact on other successful use stories. Currently, user stories are stored in a shared spreadsheet. What should a business analyst recommend to ensure UAT result are document security.
A. Give all stakeholder the ability to edit the shared spreadsheet.
B. Ask each tester to admit share spreadsheet.
C. Enable history y in the shared spreadsheet.
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