Salesforce User-Experience-Designer Question Answers

Question # 1

Cloud kicks wants to hire a deal closer. Which three activities would someone in this role do each day? Choose 3 answers 
 

A. Update existing prospect and customer records.
B. Log activities such as calls, emails, and notes.
C. Review and work through their list of leads or opportunities.
D. Create cases from issues.
E. Customize and administer Salesforce.

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Question # 2

Cloud Kicks (UC) has begun a new project to update its Experience Cloud site. CK know the interface needs improvement and wants its Designer to conduct an independent audit of its current website. Which activity should the designer perform? 
 

A. Card Sorting
B. Task Analysis
C. Prototype testing
D. Expert Review

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Question # 3

A UX Designer has created two different user interface designs for a new marketing landing expected to have several visitors. The landing page has a contact from on it, and the designer wants to know which design products the most from completions. Which testing method should be used? 
 

A. Card Sorting
B. User Acceptance testing
C. Diary Studies
D. A/B testing

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Question # 4

The UXDesigner at Cloud Kicks is considering using a custom Lightning component to fulfill a specific business requirement. Which two best practices should be considered? Choose 2 answers 
 

A. Prioritize Aura markup even if there is a Lightning Web Component (LWC)available.
B. Find the dosest Salesforce Lightning Design System (SLDS) Blueprint to help inform thecustom Lightning component.
C. Create HTML markup and link the SLDS stylesheet via static Resource.
D. Exhaust the list of available base Lightning component in the component Library.

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Question # 5

Cloud Kicks needs functional components that will be used on many pages. The components need to be consistent with the look and feel of Lightning Experience. What does the Salesforce Lightning Design System (SLDS) provide that will ensure consistency? 
 

A. Experience Lightning Components
B. Component Blueprints
C. JavaScript Frameworks
D. Custom Lightning components

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Question # 6

A Ux designer has been asked to improve salesforce adoption among sales representatives at cloud kicks after conducting stakeholder and user interviews the designers finds there is no clear consistent sale process What should the designer do next 
 

A. Tell the customer they need to improve operations before anywork can be done
B. lock the findings and move forward with presenting possible solutions
C. recommend field level validation to ensure users are entering the correct data
D. conduct aworkshop with stakeholders to align on correct state and build consenses

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Question # 7

A UX designer wants toquickly mock up salesforce user interface experiences using a collection of prebuilt components. The designers needed salesforce lighting design systems(SLDS) resources for their designs and prototypes such as base components tokens and designs patterns Which tool or installation should best support their needs? 
 

A. Lighting design systems zip
B. sketch plugin
C. lighting design systems unmanaged package
D. SLDS validator

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Question # 8

Cloud Kicks’s development team is working on the build of a new custom component using VS Code. They often have new CSS dasses and properties conflicting with the Salesforce Lightning Design System (SLDS). What should simplify working with SLDS in Lightning Components? 
 

A. Salesforce Developer Console should be used instead
B. SLDS Validator extension for VS Code
C. Install SLDS creator from AppExchange
D. Keep the SLDSStylesheet open for reference

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Question # 9

Cloud Kicks marketing development representatives need to process incoming leads.
 Understanding the typical lead to opportunity is essential to the design. Which three new records would typically be created when they convert a lead? Choose 3 answers 
 

A. Contact
B. Activity
C. Converted Lead
D. Account
E. Opportunity

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Question # 10

A UX designer want to understand the mental model of employees who have requested a new internal community the brief specifies what the employees should beable to do on the
 site but the designer need to suggest and suitable architecture Which technique should be used 
 

A. User test
B. cognitive walkthrough
C. tree testing
D. card sorting

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Salesforce User-Experience-Designer Frequently Asked Questions