Salesforce OmniStudio-Consultant Question Answers

Question # 51

A company has an existing OmniScript that gathers customer information. User feedback suggests that the current process requires too much typing because all the data is entered into input text fields. The users also are concerned because there is no validation in the data that is entered, and users can sometimes enter data that contains errors. The required inputs are first name, last name, age, and email, users are also presented a brief questionnaire regarding customer satisfaction. Which three input elements can the consultant recommend to improve usability and to provide validation? Choose 3 answers 

A. Headline 
B. Radio Group 
C. Email 
D. Text Area 
E. Range 

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Question # 52

A Salesforce OmniStudio Consultant is creating an OmniScript for a client's customer service process. The consultant wants to enhance the performance and usability of the OmniScript. What is one best practice the consultant can follow to achieve this? 

A. Use the Salesforce Lightning App Builder. 
B. Use custom Lightning Web Components with LWC OmniScripts. 
C. Use Angular OmniScripts. 
D. Use the Classic OmniScript Designer. 

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Question # 53

An OmniScript saves data to Salesforce and to an external system. What OmniScript element could save all this data? 

A. HTTP Action 
B. Integration Procedure Action 
C. DataRaptor Post Action 
D. DataRaptor Transform Action 

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Question # 54

A telecommunications company wants to create a 360° view of their customers, including all customer install products grouped by service address. During the discovery phase of the project, the consultant identifies that installed products can have 4 different statuses. Agents complete different processes, depending on status of installed product. The consultant creates an inventory of all statuses and processes as shown below. • Status = Active o Pay bill o Review usage o Cancel service • Status = Suspended o Pay bill o Reconnect service o Cancel service • Status = Pending installation o Set up billing o Schedule installation o Cancel installation • Status = Canceled o Reconnect service o Cancel service • Status = Pending installation o Set up billing o Scheduleinstallation o Cancel installation • Status = Canceled o Pay bill o Disconnect service o Reconnect service Which two FlexCard features should the consultant use to meet these requirements? Choose 2 answers  

A. States 
B. OmniStudio Action 
C. Custom Style 
D. Flyout 

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Question # 55

A business has a requirement to display cases in a console for service agents. Cases can have avariety of statuses, including Active, Closed, or Escalated. When a case is Closed, agents need to be able to reopen the case. When the case is Active or Escalated, agents should not have the option to reopen the case. Which FlexCard functionality can be used to meet this requirement? 

A. Conditional View 
B. Flyouts 
C. State 
D. Styling 

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Question # 56

A company needs to create a quoting process for its internal agents. During quoting the agent select a product that is passed to the Omniscript with product details including the unit price, and specifies the grade (A, B, C, D, E) size (Small, Medium, Large, X-Large). The process should use the grade and size to look up a discount factor, then multiply the unit price by that discount to retumn the quote. Which two tools should the to meet these Choose 2 answers 

A. Data Mapper Transform 
B. Expression Set 
C. Decision Matrix 
D. Data Mapper Extract 

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Question # 57

A company needs to implement new verification processes for contacts in their org. This process relies on three Contact record types: Recruiter, Candidate, and Trainer. The verification process is different for each type of contact. For example, recruiters must pass a background check; trainers must complete mandatory training classes, and candidates must achieve certifications. Which OmniStudio tools should the consultant recommend to meet these requirements?

A. Specific FlexCards with Actions for each type of Contact 
B. Multiple OmniStudio Actions that invoke separate OmniScripts 
C. Single FlexCard with an Action to invoke an OmniScript 
D. Single OmniStudio Action that invokes separate Omniscripts 

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Question # 58

A company needs to create a new quote estimation process for its services team. This process involves multi; steps. The user needs to enter a variable number of rows of data in order to calculate the correct final price f the quote. The data that needs to be entered in each row includes: • Service category • Number of hours • Hourly rate The number of hours should be multiplied with the hourly rate to calculate the total for each row. Which three OmniScript elements should the consultant recommend to meet these requirements? Choose 3 answers 

A. Edit Block 
B. Multi-select 
C. Formula 
D. Step 
E. Input Block 

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Question # 59

A company begins a project to unify its customer data across the enterprise. After completing the discovery t analysis phases of the project, the project team recommends FlexCards as the primary solution. The stake holder of the project are excited to move forward with this recommendation. However, IT is concerned that creating FlexCards will require custom coding and advanced technical skills they do not have on their team. Which two features should the consultant highlight to address IT's concerns? Choose 2answers 

A. The FlexCard Wizard 
B. Lightning web components used in FlexCards 
C. Newport Design System used in FlexCards 
D. The FlexCard Designer 

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Question # 60

A company has account Information that they want to display to agents in a summarized view. For each account they want to display icons that allow the user to launch guided processes for frequent tasks. The processes a reused in other parts of the business. Which three OmniStudio tools are needed to meet these requirements? Choose 3 answers 

A. FlexCards 
B. Flyouts 
C. OmniStudio Actions 
D. Navigate Actions 
E. Omni Script 

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