Northern Trail Outfitters has an Experience Cloud site using the Customer Service template. They have noticed that many questions take a long time to receive a response or go completely unanswered. Which functionality would allow questions to get internal visibility?
A. Enable Escalate to Case.
B. Limit the number of questions posted per day.
C. Tell users to submit a case for unanswered questions.
D. Create moderators for each topic.
AW Computing wants to create a site that gives customers access to Knowledge articles and peer-to-peer conversations, with the aim of decreasing the number of calls to its support organization. What should AW Computing do to accomplish this goal?
A. Give access to its internal orgs using Chatter groups
B. Open its Slack implementation to all customers
C. Create a site with the Customer Service template
D. Create a site with the Marketing Microsite template
Ursa Major Solar (UMS) is using the Customer Account Portal template where both customers and employees can log in to view information about the company. UMS would like the Home page to showcase internal resources at the top for its employees, and would like self-help resources to be available for lagged-in customers. UMS wants to exclude employee resources from the layout of the Home page when customers are logged in. Which functionality should UMS utilize to showcase the Home page in different ways?
A. Case Feeds
B. Page Variations
C. Sharing Sets
D. Developer Console
DreamHouse Realty (DR) is designing a digital experience for its global real estate team. The realtors will need access to Knowledge, reports and dashboards, and Leads coming in from the website. Leads are converted to Opportunities by an internal DR deal desk. Which license type meets this requirement?
A. Customer Community Plus
B. Customer Community
C. Partner Community
D. Channel Account
The Experience Cloud manager has been asked to ensure that a Knowledge article Is visible to Internal Salesforce users, unauthenticated visitors to the site, and third-party authenticated users. Which two settings need to be configured on the draft article before it is published? Choose 2 answers
A. Visible to Partner
B. Visible in Public Knowledge Base
C. Visible to Employee
D. Visible to Guest User
DreamHouse Realty recently created a site for potential buyers. The content is organized using topics. Where can site users go to find out how current and popular a topic is?
A. You can’t assign audiences to the components in the template header and footer
sections.
B. Available domains are created in the Administration workspace and associated with a community through a custom URL.
C. You can’t assign record-based criteria to a component or branding set.
D. You can only have three audiences.
DreamHouse Realty recently created a site for potential buyers. The content is organized using topics. Where can site users go to find out how current and popular a topic is?
A. Trending Topics Channel
B. Collaboration Dashboard
C. Topic's detail page
D. Content Management Report
The administrator of the Universal Containers customer site has been making changes in a sandbox and needs to push the changes to production. The administrator is comfortable with point and click changes but is not comfortable with managing code or more technical items. How should the administrator ensure the changes make it accurately to production?
A. Use the ExperienceDeploy API to push the site to production.
B. Use Dataloader to migrate the site from sandbox to production.
C. Rebuild the site from scratch in production.
D. Create a change set, upload it to production, and deploy the change set.
Which two Community licenses allow records to be shared with a criteria-based sharing rule? Choose 2 answers
A. Partner Community
B. Customer Community
C. Customer Community Plus
D. Customer Portal
Ursa Major Solar (UMS) has a discussion thread on its Experience Cloud site for customers to provide feedback on the company's latest product release. To help ensure new members understand what the discussion thread is meant for and to monitor their first posts, UMS would like to approve the first post of any new member who has joined within 7 days or less. What is needed to configure this?
A. Create a moderation rule with the appropriate content criteria.
B. Create a Community moderator with Delete permissions.
C. Create a Community moderator with Approval permissions.
D. Create a moderation rule with the appropriate member criteria.