The data science team at Universal Containers (UC) has been asked to analyze the sales team's data within Salesforce. Early in their research, the data science team discovered concerns about data quality. UC has brought in a business analyst (BA) to help address the concern. What should the BA focus on doing first during the initial discovery phase?
A. Shadow the sales team to observe process for entering data into Accounts and Opportunities.
B. Meet with the executive leadership team to accurately understand the business need.
C. Understand and document the data quality issues reported by the data science team.
A business analyst (BA) sees that all the acceptance criteria they wrote for an upcoming project go live have passed unit testing. How can the BA support the protect team to ensure the solution meets the business's needs before demoing it to the relevant stakeholders?
A. Collaboration with stakeholders to establish to rollout communication and training plan.
B. Help conduct user acceptance testing to make sure the product works smoothly across all business processes.
C. Prepare documentation to summarize the QA team’s test results for the business stakeholders.
After the completion of the most recent sprint at Cloud Kicks (CK), the business analyst (BA) provided a demo of three user stories for the customer support solution to a senior executive. During the demo, the BA showcased the following Salesforce functionalities: 1. Searching for an account 2. Creating a new case 3. Closing a case After the demo, the BA received poor feedback stating that the executive was unsure about the definition of a "case." What should the BA do differently in the next demo?
A. Confirm each user story includes a clear who, what, and why.
B. Update the environment to use language specific to CK.
C. Explain that the term is a Salesforce industry standard.
The delivery team at Cloud Kicks is getting ready to demonstrate some new Sales Cloud functionality for a project’s stakeholders. The business analyst has prepared a demo script, created test data in the sandbox, and tested the new functionality. Which additional activity is most likely to result in a successful sprint demo?
A. Conducting multiple dry runs
B. Exporting a backup copy of the demo data
C. Performing a code review
A Cloud Kicks business analyst (BA) is conducting user interviews with the support team as part of a migration to Salesforce. Several users indicate they use multi-factor authentication (MFA) on their phones to log in to existing systems. Other users have indicated they access existing systems with only a username and password. How should the BA resolve the issue?
A. Determine the most commonly used process.
B. Ask the security team to confirm company policy.
C. Ask executive leadership to make the decision.
A sales manager at Universal Containers (UC) customized all of their list views on the Account object to include a new field. Although they have multiple list views. The sales manager prefers to keep the recently viewed list as their default list. When the manager realize they are unable to modify the recently viewed list, they reach out to UC’s Salesforce team for help? What are the next steps the business analyst should take?
A. Recommend that the user submit a ticket related to the field creation.
B. Research AppExchange solution that offer customization options.
C. Document the desired outcome and research the impact of making a change.
The delivery team at Cloud Kicks has Just conducted a successful sprint demo showcasing a new sales dashboard. However, the marketing team Is unhappy because the new lead automation they requested was missing from the deliverables and an Important new marketing campaign is starting the next day. What did the business analyst fall to do during sprint planning'?
A. Prioritize the sprint backlog with stakeholders
B. Calculate the sprint capacity correctly
C. Create a burndown list of sprint tasks
A business analyst (BA) has been assigned to a new project with Universal Containers. The program manager has shared a variety of documents with the BA prior to the project kickoff. Which document will help the BA understand the project's goals, stakeholders, background, and scope?
A. System Requirements Specification (SRS)
B. Statement of Work (SOW)
C. Master Service Agreement (MSA)
When customers have had an issue making an online purchase on the Northern Trail Outfitters (NTO) website, they submitted feedback about the quality of the service provided by the support team. MTO has listened to its customers and wants to make improvements. How should the business analyst guide the conversation with stakeholders to identify meaningful process improvements?
A. Analyze CSAT numbers with stakeholders to identify major pain points.
B. Facilitate workshops with stakeholders to understand priorities.
C. Review support team feedback survey results with stakeholders.
Cloud Kicks (CK) is planning a project to optimize its lead to cash process. CK needs someone to analyze data and draw business insights, understand business processes, and guide the business to the best implementation for the project. Which role does CK need?
A. Business Analyst
B. Solution Architect
C. Salesforce Administrator