Salesforce B2B-Solution-Architect Question Answers

Question # 11

Universal Containers (UC) needs to support its customers via email, phone, and chat. Service agents are only scheduled to support one communication channel for each shift. UC has implemented a service-focused community but only wants customers to inquire about service in the community through chat. Which three options should a Solution Architect recommend to meet the requirements defined above? Choose 3 answers

A. CTI adaptor with Omni-Channel integration 
B. Customer Community with ability to create a new support Case 
C. Experience Cloud, web-to-case, and a CTI integration 
D. Omni-Channel with defined presence, routing configurations, and Service Channels 
E. Customer Community with Live Agent 

Show / Hide Answer

---

Question # 12

What should a Solution Architect do to ensure that all requirements for a multi-cloud implementation are captured during discovery sessions so that project stakeholders are aligned with the project team on deliverables? 

A. Develop and present the business case to all project stakeholders before beginning the solution design and development phase.
 B. Develop and present the project scope itemized within the requirements document to all project stakeholders before beginning the solution design and development phase. 
C. Define and document the user journey map with project stakeholders to capture the customer interactions at all touchpoints. 
D. Define and document the business value map with project stakeholders to capture the value provided by the implementation. 

Show / Hide Answer

---

Question # 13

3D Scanners needs to apply a discount automatically on the Quote Line for Distributors while in the Quote Line Editor. The percentage discount applied depends on attributes of the Distributor Account and that of the specific Product. Sales users can add additional discounts; however, those will need to go through an approval process that allows for resubmitting to only those that previously rejected the additional discount. Which two options should a Solution Architect recommend to meet the requirements while keeping the user experience in mind? Choose 2 answers

A. CPQ license 
B. Flow 
C. Price Rules 
D. CPQ Plus license 

Show / Hide Answer

---

Question # 14

P&C Hardware is a large manufacturer of computer components and already has an extensive Salesforce technology stack including MuleSoft, Sales Cloud, Service Cloud, and Field Service, as well as Shield capabilities. P&C Hardware is in the process of launching an online store based on Salesforce technology that's supposed to go live in 6 weeks. P&C Hardware needs to analyze performance to identify bottlenecks and optimize the configuration using its agile process with weekly releases. So far, P&C Hardware has covered similar requirements for other technologies using a third-party monitoring and alerting tool it deployed in the cloud. What are two viable options a Solution Architect should explore in more detail with the client? Choose 2 answers

A. Leverage Shield Event Monitoring and MuleSoft to provide monitoring data to the thirdparty monitoring and alerting solution that's already in place at P&C Hardware. 
B. Leverage Shield Event Monitoring in conjunction with the Salesforce Debug Logs, and establish a regular review process for the Operations and Administration team. 
C. Leverage the B2B Commerce built-in performance monitoring dashboard to analyze performance in near real time. 
D. Leverage Shield Event Monitoring in combination with the CRM Analytics Event Monitoring app as a simple out-of-the-box solution. 

Show / Hide Answer

---

Question # 15

Universal Containers is in the process of implementing CPQ and Billing while integrating with ERP for order fulfillment. The Development team is looking to gather regular feedback from the business stakeholders through each sprint. Also, supporting an Agile methodology, they have agreed on a reasonable amount of flexibility in requirements during the course of the project. Which area should a Solution Architect look to receive feedback on at the earliest?

A. Pricing sync between CPQ and ERP 
B. Modifications required to ERP for integration purposes 
C. Product and Pricing structure setup in CPQ 
D. Invoice capabilities in ERP to accommodate billing 

Show / Hide Answer

---

Question # 16

Universal Containers (UC) uses Sales Cloud, Service Cloud, and Experience Cloud. The implementation was completed 5+ years ago, and Service Cloud users are now expressing dissatisfaction with system performance. A custom Visualforce page was developed to show relevant data to Experience Cloud users. The same page is used by the Support team but displays more information based on their profile. UC has a small internal Support team for Salesforce that periodically enables new features in production. Which best practice should the Solution Architect recommend to avoid these types of issues in the future?

A. Assess the level of technical debt and test new features with the Product team in a Developer sandbox. 
B. Assess the level of technical debt and test new features in a sandbox before enabling in production. 
C. Assess the level of data quality and test new features with a pilot before enabling for all users. 
D. Assess the level of data quality and test new features with a subset of users in production before enabling all users. 

Show / Hide Answer

---

Question # 17

Universal Containers (UC) is undergoing a multi-year digital transformation across its Sales, Marketing, Fulfillment, and Accounting channels. Based on UC's initial success using MuleSoft's API-led approach as its integration strategy, UC chose Salesforce for its transformation. The Solution Architect assigned to the project has just begun pre-planning for the first phase with UC's Implementation team. Which document should the Solution Architect ask for to get an overview of the customer's current infrastructure so they can begin the first phase of the digital transformation?

A. A Salesforce ERD Document complete with field definitions 
B. A MuleSoft Application Document complete with integration patterns 
C. A Reference Architecture Diagram complete with system of record notation 
D. A future state roadmap detailing all of the implementation phases 

Show / Hide Answer

---

Question # 18

Universal Containers (UC) is currently utilizing Sales Cloud and Revenue Cloud for its direct Sales team. UC would like to create an indirect Sales team with its vendors using Experience Cloud as the front end with the same kind of quoting functionality the direct Sales team uses within Revenue Cloud. However, UC wants to ensure that data from the internal direct Sales team is not visible to the external indirect Sales team in Experience Cloud. What is the first configuration a Solution Architect should consider when implementing Experience Cloud in this scenario? 

A. Make internal organization-wide defaults Public Read Only to create external visibility. 
B. Enable External Sharing Model to create external organization-wide defaults. 
C. Start creating Sharing Sets for Experience Cloud users to access Sales Cloud. 
D. Add Indirect Sales Team to existing Direct Sales Team Role Hierarchy. 

Show / Hide Answer

---

Question # 19

Universal Containers (UC) is in the process of identifying if Revenue Cloud will work for its business processes. UC has already implemented Sales Cloud, which includes complex steps and checklists that are orchestrated based on changes made to an Opportunity. Based on the current Sales Cloud implementation, UC has concerns about how Revenue Cloud will interact with its current customizations on the Opportunity object and if it will be difficult to customize the solution in the future. Which design approach should a Solution Architect recommend to mitigate concerns about custom processes on any single object?

A. Use an event-driven design to separate automations that could run asynchronously from the save cycle with a third-party tool like Heroku. 
B. Migrate automations from Process Builder to a single flow that is triggered by record updates, using only the "After Save" context so that all operations can be organized in a single flow.
 C. Leave the orchestration of the automation to Process Builder, but invoke autolaunched flows from Process Builder so that the actual operations run in flows. 
D. Migrate automations from Process Builder to flows triggered by record updates, organizing operations in separate flows for the "Before Save" and "After Save" contexts. 

Show / Hide Answer

---

Question # 20

Universal Containers (UC) is about to complete an initial planning of a complex solution involving multiple customer personas. UC wants to ensure it has a comprehensive understanding of what kinds of business outcomes the customers want to achieve before presenting them a solution. Which method of discovery should a Solution Architect suggest to UC? 

A. Third-party research from well-known organizations
 B. Jobs To Be Done Framework
 C. Comprehensive Surveys to End Customers 
D. User Stories Creation with End Customers 

Show / Hide Answer

---

<12345>

---

Download All 111 Questions Check Customers Feedbacks