Cloud Kicks (CK) is planning to roll out a refreshed version of its mobile app with some new functionality for customers. What are two reasons why CK’s UX Designer would consider using an interactive prototype in this situation? Choose2 answers.
A. To increase the speed of design compared to paper prototyping B. To eliminate the need for journey mapping during discovery C. To avoid added long-term cost from oversight-driven rework D. To enable iterative feedback from the users
Answer: C,D Explanation: An interactive prototype is a simulation of the final product that allows usersto interact with it and test its functionality and usability. An interactive prototype can becreated using tools such as Figma or Invision, and can be shared with stakeholders andusers for feedback and validation. An interactive prototype can have several benefits for a UX designer, especially when planning to roll out a refreshed version of a mobile app withsome new functionality for customers. Two of these benefits are12:To avoid added long-term cost from oversight-driven rework. An interactiveprototype can help the UX designer to identify and fix any errors, bugs, or gaps inthe design before the development stage. This can save time and money thatwould otherwise be spent on reworking the product after it is developed. Aninteractive prototype can also help the UX designer to ensure that the newfunctionality is aligned with the customer needs and expectations, and that it doesnot compromise the existing functionality or performance of the app.To enable iterative feedback from the users. An interactive prototype can provide arealistic and engaging user experience, and allow the users to explore the app andprovide their opinions and suggestions. The UX designer can use the userfeedback to iterate and improve the design, and to validate the assumptions andhypotheses. An interactive prototype can also help the UX designer to measurethe user satisfaction and loyalty, and to test the app’s usability and accessibility.The following two reasons are not valid for using an interactive prototype in this situation:To increase the speed of design compared to paper prototyping. An interactiveprototype is not necessarily faster than a paper prototype, as it requires more timeand effort to create and refine. A paper prototype is a low-fidelity prototype thatuses sketches or drawings to represent the app’s layout and functionality. A paperprototype can be useful for generating and testing ideas quickly and cheaply, andfor involving the users in the co-design process3.To eliminate the need for journey mapping during discovery. An interactiveprototype is not a substitute for journey mapping, but a complement. Journeymapping is a UX research method that visualizes the user’s journey across theapp, and identifies the touchpoints, actions, emotions, and pain points. Journeymapping can help the UX designer to understand the user’s context, goals, andneeds, and to discover the opportunities for improvement. An interactive prototypecan help the UX designer to test and validate the journey map, and tocommunicate the design vision to the stakeholders andusers4. References: Interactive Prototypes Without Coding - Studio byUXPin, What is Interactive Prototypes? — updated 2023 | IxDF, Paper Prototypingas a Usability Testing Technique, Journey Mapping 101 | Nielsen Norman Group
Question # 62
A sales representative needs to quickly see key fields whenever viewing an opportunity. Which three Salesforce feature would allow fields to be available when they are viewing arecord? Choose 3 answers
A. Customer Links B. Highlights Panel C. Compact Layout D. Tabs E. List Views
Answer: B,C,E Explanation: These three features allow fields to be available when viewing a record inSalesforce.A highlights panel displays key fields at the top of a record page in LightningExperience. It can be customized to show the most important information for eachobject.A compact layout determines which fields appear in the highlights panel, the listview hover, and the Salesforce app. It can be assigned to different record typesand profiles.A list view displays a set of records that meet specified filter criteria. It can besorted and filtered by different fields, and users can select which fields to display inthe list view.References:[Customize the Highlights Panel][Create and Assign Compact Layouts][Create and Customize List Views]
Question # 63
Cloud Kicks wants to use Paths for onboarding its sales representatives. Which Path feature should be used to add onboarding value?
A. Integrated buttons to automate approvals B. Actions and recommendations component C. A Key fields to complete before next Path stage
Answer: C Explanation: The Path feature that should be used to add onboarding value for the salesrepresentatives is the Key fields component. The Key fields component allows the admin tospecify up to five fields that are important or required for each stage of the Path. The salesreps can see and edit these fields directly from the Path, without scrolling through therecord page. This helps to guide the reps on what information they need to gather orupdate at each stage, and ensures data quality and completeness. The Key fieldscomponent can also be used to enforce validation rules or required fields, by preventing thereps from moving to the next stage until they fill out the necessary fields. References:: Set Up a Path: Considerations and Guidelines for Creating Paths: Optimize Sales Processes with Path in Salesforce
Question # 64
Cloud Kicks (CK) has hired a UX Designer to help with the design of its Experience Cloud site. CK wants to understand the structure and layout of the navigation menu. Which activity should the designer use while card sorting?
A. Compare two versions of the navigation menu mockups to see which performs better. B. Have users sort the cards based on similar categories or groups. C. Arrange pages in the navigation menu by alphabetical order.
Answer: B Explanation: Card sorting is a UX research method used to discover how people understand and categorize information. In a card sort, participants group ideas orinformation written on cards into different categories in a way that makes sense to them.The designer can use virtual cards, pieces of paper, or an online card sorting tool. Cardsorting can help the designer to:Assess the information architecture (IA) of a website or homepageLearn how people understand different concepts or ideas, and how they feel aboutthemUnderstand where users expect certain content to be foundGet inspiration for labeling and grouping content or ideasIn this case, the designer wants to understand the structure and layout of the navigationmenu for the Experience Cloud site. The designer can use card sorting to learn how userswould group and label the pages or features of the site, and what categories orsubcategories they would expect to see in the navigation menu. This can help the designerto create a user-friendly and intuitive IA that matches the users’ mental models andexpectations.To conduct a card sorting activity, the designer should:Define the goal and scope of the card sortChoose the type of card sort (open, closed, or hybrid)Choose the format of the card sort (moderated or unmoderated)Select the cards and categories to useRecruit and screen the participantsRun the card sort sessions Analyze and interpret the resultsApply the findings to the designThe correct answer is B, have users sort the cards based on similar categories or groups.This is the main task of a card sorting activity, where users are asked to group the cards(representing the pages or features of the site) into categories or groups that make senseto them. The designer can then analyze the results to see how users organize and label theinformation, and use that to inform the design of the navigation menu.
Question # 65
A UX Designer wants to adopt scalability and consistency by no longer hard-coding values in designs, such as hex values for colors and pixel values for spacing. What should be used or created to leverage named entities that apply design attributes to components and applications?
A. Utility Classes B. Design Tokens C. Design Patterns
Answer: B Explanation: Design tokens are the visual design atoms of the design system —specifically, they are named entities that store visual design attributes. We use them inplace of hard-coded values (such as hex values for color or pixel values for spacing) inorder to maintain a scalable and consistent visual system for UI development1. Designtokens are available for different platforms and frameworks, such as Lightning WebComponents, Aura Components, CSS, iOS, and Android2. Design tokens can becustomized to apply branding and theming to components and applications3. Utility classesare CSS classes that provide common styling properties, such as margins, padding,borders, and text alignment1. Design patterns are reusable solutions to common designproblems, such as navigation, forms, and data visualization. References: Design Tokens -Lightning Design System, SLDS Design Tokens | Lightning Web Components DeveloperGuide | Salesforce Developers, Styling with Design Tokens - Salesforce Developers,[Design Patterns - Lightning Design System]
Question # 66
Cloud Kicks asks its UX Designer to create a B2B sales portal that can easily integrate customer relationship management. Which Salesforce solution should be used?
A. Commerce Cloud B. Experience Cloud C. Sales Cloud
Answer: B Explanation: Experience Cloud is the Salesforce solution that enables businesses tocreate engaging and personalized digital experiences for their customers, partners, andemployees. Experience Cloud can easily integrate customer relationship management(CRM) data from Sales Cloud, Service Cloud, and other Salesforce products to provide aseamless and consistent experience across different touchpoints. Experience Cloud canalso leverage the power of Commerce Cloud to create B2B sales portals that allow buyersto browse, order, and pay for products online. Experience Cloud offers various templates,components, and tools to design and build customized and branded B2B sales portals thatmeet the needs and expectations of the target audience. References: Experience CloudOverview, Learn About B2B Commerce, Salesforce B2B Commerce Basics
Question # 67
A UX Designer wants to remotely collect feedback from hundreds of users on tasks or activities that do not require much imagination or emotion. Which testing approach should be used?
A. Online surveys B. Usability study C. A/B Testing
Answer: A Explanation: Online surveys are a testing approach that allows a UX Designer to remotelycollect feedback from hundreds of users on tasks or activities that do not require muchimagination or emotion. Online surveys are useful for gathering quantitative data, such asratings, rankings, preferences, and satisfaction levels. Online surveys are also relativelyeasy and inexpensive to administer and analyze. Usability studies and A/B testing aretesting approaches that require more interaction and observation from the UX Designerand the users, and are more suitable for tasks or activities that involve more complexity,creativity, or emotion. References: [Online Surveys], [Usability Studies], [A/B Testing]
Question # 68
Cloud Kicks wants to prevent its sales agents from being able to save a new account unless they have entered the phone number in the correct format and with the correct number of digits. A validation rule would then prevent the new account from saving. Which method should be used to improve the user experience in the simplest way while preventing errors?
A. Set a prompt to display on the page using In-App Guidance. B. Set field-level error message to display on the page. C. Mark the field as Required.
Answer: B Explanation: A field-level error message is a message that appears next to a specific fieldwhen the user enters invalid data or omits required data. It helps the user to correct theerror and proceed with the action. A field-level error message is more user-friendly than avalidation rule, which displays a generic message at the top of the page and prevents theuser from saving the record. A field-level error message can also provide guidance on thecorrect format and number of digits for the phone number field. Marking the field asrequired would not ensure that the user enters the phone number in the correct format andwith the correct number of digits. Setting a prompt to display on the page using In-AppGuidance would not prevent the user from entering invalid data or omitting requireddata. References: [Field-Level Error Messages], [Validation Rules], [In-App Guidance]
Question # 69
A UX Designer creates a set of patterns and guidelines for including visual indicators letting a user know which form fields are required. Which Usability Heunstic is being used in this case?
A. Visibility of system status B. User Control and Freedom C. Error diagnosis and recovery
Answer: A Explanation: Visibility of system status is the usability heuristic that is being used in thiscase. Visibility of system status means that the system should always keep users informedabout what is going on, through appropriate feedback within reasonable time1. One way toapply this heuristic is to use visual indicators to let users know which form fields arerequired, such as asterisks, labels, or colors. This helps users to understand theexpectations and requirements of the system, and to avoid errors or confusion. Byproviding clear and timely feedback, the system enhances the user experience andsatisfaction. References: Learn About User Experience Design Unit | Salesforce Trailhead,[10 Usability Heuristics for User Interface Design], Salesforce User Experience (UX)Designer Certification Guide & Tips
Question # 70
A UX Designer wants to quickly mock up Salesforce user Interface experiences using a collation of prebuilt components. The designer need sales lightning resources for their design and prototypesuch as based components, tokens, design patterns. Which tool to install should need?
A. Lightning Design system Zip B. Sketch plugin C. Lightning Design system Unmagaged Package D. SLDS Validator
Answer: B Explanation:The tool to install that the UX Designer needs is the Sketch plugin. This plugin allows thedesigner to quickly mock up Salesforce user interface experiences using a collection ofprebuilt components, such as base components, tokens, design patterns, and more. Theplugin also provides access to the Salesforce Lightning resources for their design andprototype, such as icons, fonts, colors, and images. The plugin is compatible with Sketch, apopular design tool for creating user interfaces.References:: Salesforce Lightning Design System: Sketch Plugin