Northern Trail Outfitters (NTO) has launched a new promotion, which gives a hat and a pair of gloves to each member of the Loyalty Program that bought a coat in winter. However, winter has arrived, and the reports are missing information about the voucher definition of hat and gloves associated with any existing voucher and have found that there are transactions that contain the coat product. Which two options should the Loyalty Administrator review to verify why the promotion vouchers associated with the members who have bought coats are missing?
A. That the promotion has been created with the characteristics, correct dates, and theassociated Voucher Definition.
B. That the promotion has specified the Current Liability Amount.
C. That the flow is active and has been created to apply the promotion.
D. That the member is a campaign member of the promotion campaign.
The Loyalty Administrator for Northern Trail Outfitters (NTO) Insider program defines tier groups - Status Tier Group with a Fixed Model and Period of one year. The three tiers are defined - Silver (base), Gold (next tier), and Platinum (the highest tier). Qualifying Points reset date is set at December 31,2022, with a frequency of one year Extend Expiration for this tier group is Qualifying Points Reset Date. A member joins NTO Insider in the Silver tier and, after a year of engagement, gets upgraded to the Gold tier on March 16, 2023. Which date would be the new Expiry date for this member after the tier is upgraded to Gold?
A. December 31. 2023
B. March 16,2024
C. December 31,2024
D. March 31, 2024
What are the three steps required to complete integration between Loyalty and B2C Commerce Cloud when using the reference cartridge?
A. Configure Loyalty Program preferences for B2C Commerce Site
B. Install Loyalty Management for B2C Commerce Package
C. Configure connected app named B2C Loyalty Connector
D. Configure connected app named B2C Commerce Loyalty Connector
E. Add Loyalty Management for Commerce Cartridge
Universal Container have a points-based Loyalty Program and a B2C commerce website built with a Commerce built with a Commerce Cloudsolution; the clients orders are already synchronized with Loyalty Management. With the every purchase, Loyalty members will earn points. The Directory wants to have traceability of every order transaction on the Loyalty Management app. What does the Salesforce Administrator have to do?
A. Use standard Order Lookup on the Loyalty Ledger object
B. Create a custom text field in Transaction Journal object to save the order purchased bythe client.
C. Use the standard Order Lookup of the Transaction Journal Object
D. Create a custom Lookup field in Transaction Journal object to save the order purchasedby the Loyalty member.
A member reaches out to the Member Services team regarding points that have expired and requests to restore them. The Loyalty program has a fixedmodel expiration for nonqualifying points. How should the Member Services Agent restore the expired points and also set them to expire in the next two months?
A. Delete the transaction journal that expired the points and re-run the expirationDataProcessing Engine job after two months
B. Use 'Adjust Points' action on Loyalty Program Member page to credit points and selectthe Points Expiration Date as two months from the current date
C. Edit the 'Credit' ledgers corresponding to the points that expired and extend theexpiration date to two months from the current date
D. Edit the Loyalty Member Currency record to restore the Points Balance and set the'NextExpirationDate' field to two months from the current date
A Loyalty Manager wants to send an SMS to a member's mobile device after the member has made a purchase and their non-qualifying points have been increased. An integrated solution between Salesforce Loyalty Management and Salesforce Marketing Cloud is proposed to meet this business need. Which two Salesforce solutions are required to meet the business's needs?
A. Marketing Cloud Connect
B. Marketing Cloud MobileConnect
C. Marketing Cloud Personalization
D. Marketing Cloud Mobile Push
An IT Administrator has received a request from the Customer Service team to enable agents to view the Loyalty Program Member information on a Case record in Service Cloud. What steps should the Administrator take to configure this?
A. On the Case Page Layout, the Related Record component should be added with the'First Lookup' selected as the 'Loyalty Program 0 Member'
B. On the Case Page Layout, the View Member Profile' component should be added andthe required Related Lists from Loyalty Program ® Member should be selected
C. On the Case Page Layout, the Loyalty Program Member Related Lists are available andshould be directly embedded to show the Loyalty information
D. On the Case Page Layout, the View Related Membership' action should be added to theHighlights panel and the Loyalty information to be displayed should be selected
A company has decided to use Loyalty Management for customer retention, which will lead to increased revenue. Based on market research, the company decided to make the points available for its Loyalty Program Members after the return period of 14 days is over. What is the best solution to meet the company's business requirements?
A. Install App Exchange
B. Enable Pending Points
C. Enable Deferred Points
D. Enable Escrow Points
A Consultant needs to set up a new tier-point reset process for a new Loyalty Program, where the data-processing engine (DE) configuration is required. How should the Consultant set up the data-processing engine with the least configuration effort?
A. Create a copy of the reset qualifying points DPE template.
B. Create a copy of the expire fixed non-qualifying points DPE template.
C. Create a new data-processing engine from scratch / by first principle.
D. Create a copy of the expire activity based non-qualifying points DPE template.
An airline’s Loyalty program offers several ways to accrue points, including: * Enrollment Bonus * Member Referral * Flight Purchase * Additional information on the member profile. The Salesforce Administrator must classify the different accrual transaction journals. What should the administrator configure to meet these requirements?
A. Create a custom field on transaction journal object
B. Create a custom field on Loyalty Ledger object
C. Create a Journal Type for each case.
D. Create a Journal Subtype for each case.