Question # 31
Get Cloudy Consulting (GCC) provides consulting services tosmall and medium-sized business in the financial services space. GCC wants a solution for customer service where complaints can be logged through a web from and email. Which Salesforce solution should GCC use?
A. Commerce Cloud
B. Experience Cloud
C. Service cloud
Question # 32
To which Team shoulda Salesforce associate be added to gain access to an Account and its related opportunities?
A. Opportunity Team
B. Lead Team
C. Account Team
Question # 33
A Salesforce associate is asked to add a new employee record to their client. Get Cloudy Consulting.
To which object should they add this record?
A. Accounts
B. Leads
C. Contacts
Question # 34
Get Cloudy Consulting (GCC) has recently been onboarded as a Salesforcecustomer. GCC wants to enroll its in-house IT administration team in a Salesforce instructor-led training workshop. Which resource provides virtual and in-person learning that should help the team accelerate their Salesforce knowledge?
A. Trailhead Community
B. Salesforce Help
C. Trailhead Academy
Question # 35
A Salesforce associate is viewing information within a report and needs to export the data. Into which types of files can the report be exported?
A. Word (,doc or .docx) or comma-separated values(.csv)
B. Excel (,xlsx or ,xls) file or comma- separated values (,csv)
C. PDF (,pdf) or Excel (,xlsx or ,xls)
Question # 36
The Health Department wants to gain more insight into its patient data than what Salesforce Dashboardscan provide. Which Salesforce product should the department use?
A. Experience Cloud
B. CRM Analytics
C. Health Cloud
Question # 37
Which action(s) must be taken for Salesforce updates?
A. Updates are automatic; nothing needs to be downloaded or installed.
B. Updates require purchasing an updated license.
C. Updates need to be downloaded with each release
Question # 38
A VP of sales is requesting an easy to understand visual representation ofaccounts and opportunities that have been worked on by the sales agents in the current quarter in order to identify trends, sort data, and measure the impact of their activities. What is recommended to meet these requirements?
A. Create a list views.
B. Create a dashboard.
C. Create a custom tab.
Question # 39
Salesforce is built on objectslike Account, Contact, and Opportunity. What is a representation of an object?
A. A spreadsheet where the records are rows and the fields are columns
B. Physical visualization of an Account, Contact, or Opportunity
C. A set of relationships that link an Account, Contact, or Opportunity
Question # 40
How can a report of all Accounts with Opportunities be created?
A. Use the Accounts report type.
B. Use the Accounts withOpportunities report type.
C. Use the Opportunities report type.
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