Universal Containers (UC) deployed Sales Cloud 3 months ago to the North American sales teams. One of the reasons UC selected Sales Cloud is its mobile support which provides flexibility for sales reps. How should the consultant assure UC's management that Sales Cloud is being successfully adopted on mobile devices?
A. Download the Login History report and filter by device type.
B. Review the user profiles for mobile device permissions.
C. Report on the opportunity records created on a mobile device.
A consultant has been tasked with analyzing the way sates reps use Salesforce to work a deal from inception to close, and then presenting this information to management. What should the consultant utilize to present the information?
A. Sales Architecture Map
B. Business Process Map
C. System Landscape Diagram
D. Entity Relationship Diagram
Cloud Kicks has recently hired a new inside sales team. Management wants to ensure that steps in the sales process are clear and adhered to by the team. Each step must have clear guidelines, support materials, and coaching tips. What should the consultant recommend to support the new sales team and management?
A. Create Validation Rules on the Opportunity Stage field.
B. Create a flow paired to each of the Opportunity stages.
C. Create a Path on the Opportunity object.
Cloud Kicks (CK) has requested a Statement of Work (SOW) that clearly details who will train users on new features and how the training will be delivered. Which section of a SOW should the consultant discuss with CK to meet the requirement?
A. Scope
B. Background
C. Terms and Conditions
Cloud Kicks recently launched Sales Cloud, Admins need to know the pages with the highest traffic.
Which option should a consultant recommend to meet this requirement?
A. Install the Salesforce Adoption Dashboards package from AppExchange.
B. Create a custom report based on Lightning Exit By Page Metrics.
C. Create a custom report based on Lightning Usage By Browser Metrics.
As part of a Sales Territories implementation, Cloud Kicks wants the user to manually search for a territory in an active territory model and assign it to opportunities. Which approach should the consultant recommend to meet this requirement?
A. Enable sharing access to the Account to assign any active territory to opportunities.
B. Use default Sales Territories to assign any active territory to the opportunity,
C. Update the profile with the Manage Territory permission.
During end-to-end testing, users report that a key business process is missing a step. What should a consultant do first to resolve the issue?
A. Work with key stakeholders to determine if a change to the requirements is necessary to go-live.
B. Revise the test scripts and ask users to repeat the testing.
C. Change the solution to meet the needs of the users and update the training materials.
The project at Universal Containers is almost finished and now it is time to test the changes and updates that have been made before go-live. Partial and Full sandboxes are unavailable. Where should the consultant recommend testing be conducted?
A. Create a new Developer Edition org and populate it with data.
B. Create test accounts and opportunities in a new Trailhead Playground org.
C. Create a new Developer sandbox and populate it with data.
The admin at Universal Containers has been getting complaints from sales reps about duplicate leads within Sales Cloud. The admin has already set up a Matching Rule for Leads. What should the consultant recommend to resolve the issue?
A. Change the criteria for the standard Lead Matching Rule.
B. Confirm the standard Lead Matching Rule is deactivated.
C. Confirm the custom Lead Matching Rule is activated.
Universal Containers (UC) hired a consulting company to implement Sales Cloud. This will be the third CRM application UC has used in the past 5 years. Employees have failed to adopt the previous two applications. Which step should be part of UC's plan to help drive adoption of Sales Cloud?
A. Identify change management champions.
B. Implement User Acceptance Testing (UAT).
C. Revoke user access to legacy systems.