Salesforce OmniStudio-Consultant Sample Questions

Question # 21

A company needs an OmniScript to allowcustomers to order products and services from their website. After the order is submitted, the customer should be able to download a PDF summary of the order. What type of DataRaptor should the consultant recommend to meet this requirement?

A. DataRaptor Load 
B. DataRaptor Extract 
C. DataRator Turbo Extract 
D. DataRaptor Transform 


Question # 22

Which OmniScript element can be used to retrieve data from more than one source? 

A. Calculation Action 
B. Integration Procedure Action 
C. DataRaptor Extract Action 
D. Matrix Action


Question # 23

A consultant designs a FlexCard with five card states following best practices. Four of the card states have a condition. At runtime, if two of the states' condition are true, which state will be displayed? 

A. The first state with the highest priority closest to the top of the canvas 
B. The state closest to the top of the canvas 
C. The first state with a true condition closest to the top of the canvas 
D. The state with a true condition that has the highest priority 


Question # 24

A company has a requirement to create a 360° view of their customers using FlexCards. At this company, customerdata is stored in Salesforce but also in external legacy systems. A consultant reviews the use cases needed and recommends a FlexCard canvas that contains multiple child cards inside the state of a parent FlexCard. What is the advantage of embedding multiple child cards in this scenario?

A. Enables easier global styling changes 
B. Allows multiple data sources to be used
 C. Enables the FlexCard to be used on a Community page 
D. Allows conditional views with the Toggle element on each child card 


Question # 25

A business has a project that must be completed soon in order to meet important deadlines. However, the developer on the project has left the company, and the new team on the project has decided to use OmniStudio tools. The development work completed so far was done using APEX code. The new team must complete the project following these guidelines: • Minimize implementationtime • Ensure end-user processes are as simple as possible • Find a way to ensure optimal UX In this scenario, what two actions should the consultant recommend to the project team' Choose 2 answers

A. Replace existing APEX using DataRaptors and HTTPActions 
B. Create new LWC templates for branding and styling 
C. Implement FlexCards and OmniScripts for the front-end
 D. Use existing APEX classes as data sources 


Question # 26

Which element allows a user to retrieve data from a single field and display it in a dropdown list? 

A. Calculation Action 
B. DataRaptor Extract Action 
C. Lookup 
D. Select 


Question # 27

A telecommunications company wants to create a 360° view of their customers, including all customer install products grouped by service address. During the discovery phase of the project, the consultant identifies that installed products can have 4 different statuses. Agents complete different processes, depending on status of installed product. The consultant creates an inventory of all statuses and processes as shown below. • Status = Active o Pay bill o Review usage o Cancel service • Status = Suspended o Pay bill o Reconnect service o Cancel service • Status = Pending installation o Set up billing o Schedule installation o Cancel installation • Status = Canceled o Reconnect service o Cancel service • Status = Pending installation o Set up billing o Scheduleinstallation o Cancel installation • Status = Canceled o Pay bill o Disconnect service o Reconnect service Which two FlexCard features should the consultant use to meet these requirements? Choose 2 answers

A. States 
B. OmniStudio Action 
C. Custom Style 
D. Flyout 


Question # 28

A business wants to display customer 360° information in a console for their call center agents. The customer information will come from a variety of sources, and the information should be grouped together logically. The agents will need to take different actions depending on the context of each group of information. Which tool should a consultant recommend to meet this requirement? 

A. Omniscript 
B. Lightning web components 
C. Visualforce Page 
D. FlexCards 


Question # 29

A client wants to create an OmniScript to capture customer satisfaction. The process requires the following actions: • Present the user with a customer satisfaction question that allows them to select one option from a 1-5 satisfaction rating. • Create a case for an account team member to followup. • Email a summary message to the user. Which OmniScript elements should the consultant recommend to meet these requirements'  

A. Radio Group, Remote Action, and Messaging Action 
B. Multi-Select, Remote Action, and Email Action 
C. Radio Group,DataRaptor Post Action, and Email Action 
D. Edit Block, DataRaptor Post Action, and Messaging Action 


Question # 30

A company has deployed an OmniScript that is working as designed. During the process, the OmniScript has multiple steps that allow the user to review lists of cases, contacts, quotes, orders, and contracts for an accour Eachstep uses DataRaptor Extract Actions to retrieve Salesforce data. However, the OmniScript is reaching performance limitations, and the development team warns that they may begin hitting Governor limits. Which two suggestions should the consultant propose to address this concern? Choose 2 answers 

A. Replace the DataRaptor Extracts with DataRaptor Turbo Extracts 
B. Add Limit filter in DataRaptor Extract 
C. Combine the DataRaptors into an Integration Procedure 
D. Add Order By filter in DataRaptor Extract 


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