Free Health-Cloud-Accredited-Professional Practice Exam Questions

Answer: A
Explanation: When launching a patient portal with contact tracing functionality as part of a Health Cloud implementation, it's crucial to select a license that supports advanced sharing capabilities and customizable dashboards for external patient users. The Customer Community Plus for Health Cloud license is the most appropriate choice to meet these requirements. Key Features of Customer Community Plus for Health Cloud: Advanced Sharing: This license offers advanced sharing capabilities, allowing for more granular control over data access. This ensures that patients can securely access their health information while maintaining compliance with privacy regulations. Customizable Dashboards: With this license, users have access to customizable dashboards, enabling the presentation of personalized health data, appointment schedules, and other relevant information in an intuitive and user-friendly interface. Enhanced Permissions: Customer Community Plus provides enhanced permissions compared to the standard Customer Community license, including the ability for users to manage their own records and collaborate more effectively with healthcare providers. Considerations: User Access Requirements: Assess the specific needs of your patient users, including the types of data they need to access and the level of interaction required within the portal. Customer Community Plus supports more complex use cases involving data sharing and collaboration. Compliance and Security: Ensure that the chosen license aligns with healthcare compliance standards, such as HIPAA, to protect patient information. The advanced sharing and security features of Customer Community Plus support adherence to these regulations. References: Experience Cloud for Health Cloud FAQ: This Salesforce Help article provides detailed information about the capabilities and features of Experience Cloud licenses tailored for Health Cloud, including advanced sharing and dashboard customization. Salesforce Editions & Pricing - Health Cloud: This Salesforce pricing page outlines the different Health Cloud editions and their features, helping to determine the most suitable license for your needs. Salesforce By selecting the Customer Community Plus for Health Cloud license, Bloomington Caregivers can provide their external patient users with a robust and secure portal experience, featuring advanced data sharing and customizable dashboards that enhance patient engagement and satisfaction.

Answer: C
Explanation: The HCProvider360 FlexCard is the most suitable feature to implement when Bloomington Caregivers wants to display highlighted information about providers, such as their contact details and specialties, in one centralized location. Comprehensive View: Flexibility: Efficiency for Users: Navigate to OmniStudio and create or customize the HCProvider360 FlexCard. Configure data sources to fetch provider details and facility relationships. Add the FlexCard to the appropriate Lightning page using Experience Builder or App Builder. Provider Network Management (Option A): Focused on managing the network of providers rather than presenting detailed information in a centralized view. Provider Relationship Card (Option B): Shows relationships but lacks the customization and detail aggregation capabilities of the HCProvider360 FlexCard. Facility Relationship Center (Option D): More suited for visualizing facility-related relationships rather than highlighting provider information. Why HCProvider360 FlexCard?Implementation Steps:Other Options Reviewed:References: OmniStudio FlexCards Overview HCProvider360 FlexCard Documentation

Answer: A,C
Explanation: For managing the MedTech company’s business operations and ensuring contract compliance, MedTech Accelerator and Sales Agreements are the most relevant Health Cloud features. Purpose: Capabilities: Purpose: Capabilities: Advanced Account Forecasting (Option B): Remote Device Monitoring (Option D): 1. MedTech Accelerator (Option A):2. Sales Agreements (Option C):Other Options:References: MedTech Accelerator Overview Sales Agreements in Salesforce

Answer: A,B,C
Explanation: To address the use case of creating a UI component for a MedTech company that displays customer data, allows initiating a new order process, and displays available products for purchase, the following OmniStudio capabilities are required: 1. Integration Procedures: Purpose: Integration Procedures handle server-side logic by connecting with external systems, databases, or Salesforce objects to fetch or update data efficiently. Role in Use Case: The new order process will likely require data from external systems, such as a product catalog or inventory system. Integration Procedures are ideal for orchestrating these back-end calls and consolidating data to display product availability or order information. Key Features: Reference: Integration Procedures Documentation 2. FlexCards: Purpose: FlexCards are lightweight, reusable UI components that display contextual information on a single screen. They can include links, buttons, and embedded actions. Role in Use Case: The UI component displaying customer data and providing the link to create a new order is best implemented as a FlexCard. Key Features: Can display data fetched via DataRaptors or Integration Procedures. Easily customizable to match the desired layout and functionality. Reference: FlexCards Documentation 3. OmniScript: Purpose: OmniScripts guide users through multi-step processes with dynamic forms and workflows, integrating seamlessly with FlexCards and Integration Procedures. Role in Use Case: When the link on the FlexCard is clicked, the OmniScript starts the process to build a new order and display available products. This ensures an intuitive and structured user experience for completing complex processes. Key Features: Drag-and-drop UI for creating guided workflows. Can call Integration Procedures to fetch product details or submit the order. Reference: OmniScripts Documentation Capabilities Not Required for This Use Case: D. DataRaptors: While DataRaptors are crucial for basic data fetch/update operations, the described use case involves orchestrating multiple steps and external system integrations, making Integration Procedures more suitable. E. Document Generation: This feature is used for generating PDFs or documents, which is not relevant to the process of building a UI component for order creation. Summary of Implementation: FlexCards display customer data and include a clickable link to start the new order process. OmniScript handles the guided workflow to create the order and fetch available products. Integration Procedures facilitate the server-side logic for fetching products and submitting the order. References: OmniStudio Documentation OmniScript Best Practices FlexCards for Contextual UI

Answer: B
Explanation: To enable viewing medication data from Salesforce Health Cloud while leveraging FHIR standards, the Clinical Data Model is the correct data model to use. Purpose and Design: Medication Data Representation: FHIR Integration: Configuration of Medication Records: Use of FHIR APIs: Integration Testing: Why the Clinical Data Model?Implementation Steps:References: Salesforce Health Cloud Developer Guide: Clinical Data Model FHIR Resources for Health Cloud

Answer: C
Explanation: The Life Sciences data model in Salesforce Health Cloud is specifically designed to meet the needs of MedTech companies. It includes features for planning and tracking surgical case visits, managing medical device inventory, and conducting cycle counts, making it ideal for this use case. Key Features of the Life Sciences Data Model: Surgical Case Management: Tracks and plans surgical procedures, including device requirements and associated logistics. Device Inventory Management: Manages medical device stock, including availability, usage, and maintenance schedules. Cycle Counts: Ensures inventory accuracy through routine counting and tracking. Why Other Options Are Incorrect: Intelligent Sales: Focuses on sales processes, not surgical or inventory management. Inventory Management: Generic inventory features lack the healthcare-specific capabilities provided by the Life Sciences model. Provider Engagement: Centers around provider relationship management rather than surgical and inventory processes. References: Life Sciences Cloud Documentation Surgical Case Management Features

Answer: A
Explanation: In Salesforce Health Cloud, to track a patient's relationships with multiple healthcare providers such as a cardiologist, primary care physician, and oncologist, the Patient Provider Relationship object is the appropriate choice. Understanding the Patient Provider Relationship Object: Purpose: Functionality: Implementing Patient Provider Relationships: Configuration Steps: By leveraging the Patient Provider Relationship object, healthcare organizations can effectively manage and visualize the network of providers associated with each patient, enhancing care coordination and patient outcomes. References: Provider Relationship Management | Salesforce Health Cloud Developer Guide Track Complex Household Roles and Relationships in Health Cloud

Answer: A,C,D
Explanation: Implementing Virtual Care in Salesforce Health Cloud enables Bloomington Caregivers to offer telehealth services, enhancing patient engagement and accessibility. The following steps are essential for setting up Virtual Care: Set Up and Configure Salesforce Scheduler (Answer A): Reference: For detailed setup instructions, refer to Salesforce's official documentation: Salesforce Scheduler for Health Cloud. Install the Virtual Care Unmanaged Package (Answer C): Purpose: The Virtual Care unmanaged package provides the necessary components to facilitate virtual consultations within Health Cloud. Implementation Steps: Download the Package: Obtain the Virtual Care unmanaged package from Salesforce AppExchange or your Salesforce account representative. Install the Package: Follow the installation wizard to add the package to your Salesforce org. Verify Installation: Ensure that all components, such as custom objects, fields, and Lightning components, are correctly installed. Reference: For more information on installing unmanaged packages, see: Install a Package. Assign Health Cloud Video Calls Permission Set (Answer D): Purpose: Assigning the appropriate permission set ensures that users have the necessary access rights to conduct video consultations. Implementation Steps: Locate the Permission Set: Find the 'Health Cloud Video Calls' permission set in your org. Assign to Users: Assign the permission set to all users who will be conducting or managing virtual visits. Verify Permissions: Ensure that assigned users have the required access to video call functionalities

Answer: B,D
Explanation: Bloomington Caregivers requires real-time integration for sharing medication updates with an external pharmacy and receiving immediate feedback. The recommended integration patterns are: Platform Event: Apex HTTP Callout: How These Work Together: Platform Events push medication updates from Health Cloud to the pharmacy system. The pharmacy system processes the updates and uses an API endpoint in Salesforce, invoked through Apex HTTP Callouts, to send feedback on medication interactions. Why Other Options Are Incorrect: Industries ETL: Used for batch data processing, not real-time interactions. OmniStudio Integration Procedure: While it supports complex integration scenarios, it is not optimized for real-time event-driven communication. References: Platform Events in Salesforce Apex Callouts Documentation

Answer: A,B,E
Explanation: Before installing Health Cloud in a production org, it's essential to complete specific prerequisite tasks to ensure a smooth installation and optimal functionality. 1. Enable Contacts to Multiple Accounts (Answer A): Purpose: This feature, also known as Shared Contacts, allows a single contact to be associated with multiple accounts. In Health Cloud, this capability is crucial for modeling relationships where a patient (contact) may be linked to multiple healthcare providers or organizations (accounts). Implementation Steps: Reference: Enabling this feature is a prerequisite for Health Cloud installation. Salesforce 2. Enable Chatter (Answer B): Purpose: Chatter is Salesforce's collaboration tool that enables users to work together, share information, and keep up with project updates. In Health Cloud, Chatter facilitates communication among care teams, enhancing collaboration and patient care coordination. Implementation Steps: Navigate to Setup in Salesforce. Enter Chatter Settings in the Quick Find box and select it. Click Edit, then select Enable Chatter. Save the settings. Reference: Enabling Chatter is necessary before installing Health Cloud packages. Salesforce Developers 3. Enable Person Accounts (Answer E): Purpose: Person Accounts allow Salesforce to handle individual consumers by combining account and contact fields into a single record. In Health Cloud, Person Accounts are used to represent patients or members as individual entities, which is essential for managing patient relationships effectively. Implementation Steps: Log a case with Salesforce Support to enable Person Accounts, as this feature requires backend activation. Once enabled, configure the necessary page layouts and record types to accommodate Person Accounts. Reference: Enabling Person Accounts is a critical step in setting up Health Cloud. Confianza Salesforce Partner Conclusion: Completing these tasks—enabling Contacts to Multiple Accounts, Chatter, and Person Accounts—ensures that your Salesforce org is properly configured to support Health Cloud's functionalities, leading to a successful installation and implementation.

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