A provider wants its care coordinators to track a series of problems, goals, and
interventions (PGIs) related to a patient's care in a repeatable, efficient way. Which approach should a consultant recommend?
A. Coach the care coordinators to quickly create tasks using a checklist. B. Create care program templates and assign them to patients. C. Configure an action plan template with tasks for each PGI. D. Define a PG- Library and care plan templates using the library.
Answer: C
Explanation:
To efficiently track a series of problems, goals, and interventions (PGIs) in a repeatable
way, Action Plan Templates in Health Cloud are the recommended approach. These
templates allow care coordinators to define and automate tasks associated with PGIs.
Benefits of Action Plan Templates for PGIs:
Task Automation: Automatically generates a series of tasks for care coordinators
based on predefined templates.
Customization: Templates can be tailored for different care scenarios or patient
needs, ensuring consistency across cases.
Efficient Tracking: Allows care coordinators to monitor progress on PGIs and
ensure timely interventions.
Why Other Options Are Incorrect:
A: Checklists are manual and lack the automation and repeatability provided by
action plan templates.
B: Care program templates are used to define overarching care programs, not
detailed PGI tracking.
D: PG libraries provide reusable PG definitions but do not automatically create
tasks or track interventions.
References:
Action Plans in Health Cloud
Question # 12
Which Health Cloud feature helps ensure compliance with Health Insurance Portability and
Accountability Act (HIPAA) regulations?
A. Data visualization and analytics B. Social media integration C. User authentication and access control D. Real-time monitoring and alerts
Answer: C
Explanation: Salesforce Health Cloud includes several features to ensure compliance with
regulations like the Health Insurance Portability and Accountability Act (HIPAA).
Among these, user authentication and access control is a key feature that safeguards
protected health information (PHI) by controlling and restricting access based on user
roles, permissions, and organizational policies.
Why User Authentication and Access Control is Key for HIPAA Compliance:
Role-Based Access Control (RBAC):
Shield Platform Encryption:
Audit Trails and Field Tracking:
Two-Factor Authentication (2FA):
Compliance Policies:
Why Other Options Are Incorrect: A. Data visualization and analytics:While important for decision-making, this
feature does not directly address HIPAA compliance as it focuses on operational
insights rather than security.
B. Social media integration:Social media features are unrelated to HIPAA
compliance and could pose risks if improperly managed.
D. Real-time monitoring and alerts:While useful for operational efficiency, this
feature is not specifically tied to compliance with HIPAA’s privacy and security
rules.
References:
Salesforce Security Guide
Shield Platform Encryption Guide
Administer Health Cloud
Question # 13
An administrator is configuring security for a patient list.
Which three considerations should the administrator take into account to ensure proper
access to the list? Choose 3 answers
A. Administrators can restrict access using HCPatientListSecurity custom setting. B. Administrators can create restriction rules to offset a private organization-wide default setting. C. When a user's field-level security restricts access to a field used as a display column, the column does not appear in the list. D. Administrators can restrict access to patient or member lists using standard Salesforce sharing settings on the list. E. Users with profile or permission sets that restrict access to an object cannot create a list using that object.
Answer: A,C,E
Explanation: When configuring security for patient lists in Salesforce Health Cloud,
administrators must consider object-level, field-level, and list-level access to ensure data
privacy and compliance with regulations like HIPAA. Below are the key considerations:
HCPatientListSecurity Custom Setting (A):
Field-Level Security Impact (C):
Object Access Restrictions (E):
Why Other Options Are Incorrect:
B: Restriction rules in Salesforce are used to provide additional access beyond
organization-wide defaults (OWDs), not for patient lists.
D: Patient list access is managed through specific Health Cloud mechanisms, not
standard Salesforce sharing settings.
References:
Health Cloud Security Overview
Field-Level Security Documentation
Question # 14
Bloomington Caregivers has configured the Provider Network Management add-on license.
Some of the users are reporting that they are unable to access some of the new
functionality.
Which two permission sets should an administrator ensure are assigned so the users can
access Provider Network Management?
Choose 2 answers
A. Health cloud Foundation permission set B. Health Cloud Utilization Management permission set C. Provider Network Management permission set D. Health Cloud Standard permission set
Answer: C,D
Explanation:
To ensure that users can access the functionalities of the Provider Network Management add-on in Salesforce Health Cloud, administrators must assign the appropriate permission
sets.
Required Permission Sets:
Provider Network Management Permission Set (Answer C):
Health Cloud Standard Permission Set (Answer D):
Implementation Steps:
Assign Permission Sets to Users:
Question # 15
An administrator for Bloomington Caregivers has added an Enhanced Timeline to an
existing Patient Lightning page showing patient interactions, including records from a
custom object developed to track caregiver preferences.
What else should the administrator complete post deployment of the enhanced timeline?
A. Add the custom object to the Timeline after deployment, then add it to the Timeline component. B. Add the Timeline component to the Patient Lightning page and select the Timeline. C. Assign the users permissions to be able to view the timeline before adding to the Timeline component. D. Add the Timeline component to the Patient Lightning page activate the Timeline.
Answer: A
Explanation: When deploying the Enhanced Timeline in Salesforce Health Cloud,
administrators must ensure that all necessary objects, including custom objects, are
properly configured and added to the Timeline. For tracking caregiver preferences, the
steps include:
Add the Custom Object to the Timeline (Option A):
Steps to Add Custom Objects to the Timeline:
Option B: The Timeline component must already be added to the Lightning page
before additional configuration steps.
Option C: Permissions to view the Timeline are set up earlier during deployment,
not as a post-deployment step.
Option D: The Timeline component activation occurs during page configuration
and deployment.
Key Actions Post-Deployment:Other Options Reviewed:References:
Enhanced Timeline Configuration Guide
Customizing Timelines in Salesforce Health Cloud
Question # 16
A pharmaceutical company is looking to support patients throughout their clinical journey.
One of the factors the company needs to track is the socioeconomic and cultural barriers
that could hinder a patient's process.
Which Health Cloud capability should a consultant implement to fulfill this requirement?
A. Social Determinants of health B. Clinical Barriers C. Utilization Management D. Care Blockers
Answer: A
Explanation: Tracking socioeconomic and cultural barriers that could hinder a patient's
progress requires Salesforce Health Cloud’s Social Determinants of Health (SDoH)
capability.
Comprehensive Patient View:
Risk Identification:
Care Coordination:
B. Clinical Barriers: While useful, this focuses on clinical obstacles rather than
broader socioeconomic factors.
C. Utilization Management: Centers on managing care authorizations, not patient
barriers.
D. Care Blockers: Not a formal Health Cloud capability; overlaps conceptually with
SDoH.
Key Features of Social Determinants of Health:Why Other Options Are Less
Suitable:References:
Salesforce Social Determinants of Health Overview
Question # 17
A payer receives faxes for clinical review as part of the determination process. The payer
needs Health Cloud to automatically capture the data from the documents received from
patients and manage the end-to-end approval process.
Which two Health Cloud capabilities should a consultant recommend as a way to build this
process?
Choose 2 answers
A. Utilization Management B. Integrated Care Management C. Intelligent Document Automation D. Care Authorizations
Answer: A,C
Explanation: To automate the capture of data from faxes for clinical reviews and manage
the approval process in Salesforce Health Cloud, the following capabilities are
recommended:
Utilization Management in Health Cloud supports the payer's clinical review
process by enabling workflows for reviewing medical necessity and care
appropriateness.
It provides structured workflows for processing clinical documents, making it ideal
for end-to-end determination and approval processes.
Features include care authorizations, review tracking, and decision management.
Intelligent Document Automation extracts data from documents (e.g., faxes, PDFs)
and populates corresponding Salesforce records.
This capability reduces manual data entry, improves accuracy, and ensures data is
automatically captured from the faxes received.
Paired with Salesforce workflows, it can trigger approvals or further reviews based
on extracted data.
1. Utilization Management (A):2. Intelligent Document Automation (C):Why Other Options
Are Incorrect:
B. Integrated Care Management: Focuses on patient care plans and coordination,
not clinical review or payer processes.
D. Care Authorizations: Handles care approvals but does not support document
data extraction or end-to-end review processes.
References: Utilization Management in Health Cloud
Intelligent Document Automation Overview
Question # 18
Bloomington Caregivers is looking to view potential drug-to-drug interactions for its
patients' medications and make recommendations based on that data within Health Cloud.
Which Health Cloud add-on should a consultant recommend to fulfill this requirement?
A. Medication Management B. Allergy Intolerance C. RxNorm DDI Connectivity D. Medication Interactions
Answer: A
Explanation: Bloomington Caregivers aims to identify potential drug-to-drug interactions
for patients' medications and provide recommendations based on that data within
Salesforce Health Cloud. To fulfill this requirement, the Medication Management add-on
is the appropriate solution.
Overview of Medication Management:
Medication Management is an add-on feature in Salesforce Health Cloud designed to help
healthcare providers and care coordinators manage patients' medication regimens
effectively. It enhances patient safety by identifying potential medication-related issues,
including drug-to-drug interactions, and supports the reconciliation of medication lists
during care transitions.
Key Features:
Medication Reconciliation:
Drug Interaction Checks:
Recommendations and Documentation:
Implementation Considerations:
Licensing:
Configuration:
Integration with RxNorm:
References:
Medication Reconciliation: This Salesforce Help article provides detailed
information on setting up and using the Medication Management feature within
Health Cloud.
Salesforce
Add Medications by Using the Add Patient Medication Flow: Guidance on adding
medications for patients using the Patient Medication Manager component.
Salesforce By implementing the Medication Management add-on, Bloomington Caregivers can
effectively monitor and manage patients' medication regimens, identify potential drug-todrug
interactions, and provide informed recommendations, thereby enhancing patient
safety and care quality.
Question # 19
Bloomington Caregivers is implementing Health Cloud for managing the healthcare data of
children under the age of 13.
Which three considerations should the company take into account to ensure compliance
with the Children's Online Privacy Protection Act (COPPA)?
Choose 3 answers
A. Implementing appropriate security measures to safeguard children's personal information B. Ensuring information collected about children is protected with at rest and in-transit encryption C. Obtaining verified parental consent before collecting and storing any personal information of children D. Ensuring that Bloomington Caregivers' system implementation partner has met all COPPA regulations during the build phase E. Disclosing the organization's privacy policy to parents and obtaining their consent
Answer: A,B,C
Explanation:
To comply with the Children’s Online Privacy Protection Act (COPPA) while implementing
Salesforce Health Cloud for managing the data of children under 13, Bloomington
Caregivers must consider the following:
Requirement:
Implementation in Health Cloud:
Requirement:
Implementation in Health Cloud:
Requirement:
Implementation in Health Cloud:
Partner Compliance (Option D):
Disclosing Privacy Policies (Option E):
1. Implementing Appropriate Security Measures (Option A):2. Ensuring Encryption of Data
(Option B):3. Obtaining Verified Parental Consent (Option C):Other Options:References: Salesforce Shield Platform Encryption
COPPA Compliance Guidelines
Question # 20
45 of 60. A payer is looking for a solution to recruit, credential, and onboard providers into
its network.
Which Health Cloud add-on should help the payer address these requirements?
A. Provider Relationship Management B. Contact Center for Payers C. Provider Network Management D. Utilization Management
Answer: C
Explanation: To effectively recruit, credential, and onboard providers into its network, a
payer should utilize the Provider Network Management add-on in Salesforce Health Cloud.
Understanding Provider Network Management:
Purpose: Provider Network Management (PNM) is designed to streamline the
processes of recruiting, enrolling, credentialing, and managing healthcare
providers within a payer's network. It enhances operational efficiency, ensures
compliance, and improves provider satisfaction.
Key Features:
Implementation Steps:
Acquire the Provider Network Management Add-On:
Configure Provider Enrollment Processes:
Establish Credentialing Protocols:
Manage Contracts and Networks:
References:
How Provider Network Management Works: For a comprehensive overview of PNM's functionalities, refer to Salesforce's official documentation: How Provider
Network Management Works
Get to Know Provider Network Management: To understand the setup and
configuration of PNM, consult: Get to Know Provider Network Management
Conclusion:
By implementing the Provider Network Management add-on, payers can effectively recruit,
credential, and onboard providers, thereby enhancing network efficiency, ensuring
compliance, and improving overall provider satisfaction.