When considering data mastery in Energy and Utilities Cloud, which two types of data should remain mastered in the relevant legacy application?
A. Caserdated data B. Contact data C. Meter reading data D. Billing related data
Answer: C,D Explanation: In the context of data mastery in Salesforce Energy and Utilities Cloud,certain types of data should remain mastered in the relevant legacy applications due totheir specialized nature and the complexities involved in their management. These include:C.Meter Reading Data: Typically generated by systems dedicated to capturing andprocessing readings from energy meters. This data is central to billing and consumptionanalysis and often requires specialized systems to manage. D.Billing Related Data:Involves complex calculations, tariff management, and financial transactions. Legacy billingsystems are usually deeply integrated with financial management processes and may besubject to regulatory compliance requirements. Keeping these data types mastered in theirrespective legacy systems while integrating them with Salesforce for visibility and customerservice can offer the best balance of specialized control and comprehensive customermanagement.References= Salesforce Energy and Utilities Cloud documentation often discusses integration strategies for legacy systems, particularly for critical and complexdata types like meter readings and billing information, highlighting best practices forachieving a comprehensive view of customerdata:https://developer.salesforce.com/docs/atlas.enus.industries_energy_and_utilities.meta/industries_energy_and_utilities/
Question # 12
Which three features are included in the Energy and Utilities Cloud Console?
A. Customer Story B. Multiple tabs, such as Overview.Biling. and Usage C. Configuration options with significant coding D. Rate Comparison E. Customer 360 view
Answer: B,D,E Explanation:The Energy and Utilities Cloud Console is designed to provide a comprehensive, integratedview of customer data and utility-specific operations. Features like Multiple tabs, includingOverview, Billing, and Usage, enable users to access various aspects of customerinformation and service details from a single interface. The Rate Comparison feature allowsfor the comparison of different energy rates directly within the console, facilitating bettercustomer service and engagement. The Customer 360 view offers a holistic overview of thecustomer's interactions, services, and preferences, providing valuable insights that drivepersonalized customer interactions and improved service delivery.References= Salesforce Energy and Utilities Cloud documentation highlights thesefeatures as part of the console's capabilities, emphasizing the enhancement of userexperience and operational efficiency through integrated views and functionalities.
Question # 13
The administrator of an energy company needs to manage the lifecycle of new contracts in Salesforce. After the generation of the contract, it needs to be sent to the customer for eSignature through DocuSign. Which two features of Contract Lifecycle Management and OmniStudio can be used?
A. The 'Send for eSignature' Velocity action can be used to send the last version of thecontract document to DocuSign B. An Omni script can be configured, and a DocuSign Envelope action can be used toemail the contract for signature. C. An Integration Procedure with an HTTP action is needed to integrate with DocuSign.which can be called from an Omniscript D. An integration Procedure with a DocuSign Signature action can be called from anOmniscript to email the contract for signature
Answer: B,D Explanation: In managing the lifecycle of new contracts in Salesforce and integrating withDocuSign for eSignatures, the use of OmniStudio tools is pivotal. An OmniScript can beconfigured to include a DocuSign Envelope action, which facilitates the emailing of thecontract for signature. Additionally, an Integration Procedure with a DocuSign Signatureaction can be called from an OmniScript, providing a streamlined method to integrateSalesforce with DocuSign and automate the contract signature process. These featuresleverage the capabilities of OmniStudio to offer flexible and customizable solutions forcontract management and eSignature processes, enhancing efficiency and userexperience.References= Salesforce OmniStudio, including OmniScripts and IntegrationProcedures, provides comprehensive capabilities for integrating Salesforce applicationswith external services like DocuSign. The Salesforce documentation on OmniStudio toolsoffers guidance on configuring these features to streamline business processes
Question # 14
A consultant is facilitating their first requirements gathering session with an energy company in the initial stages of an Energy and Utilities Cloud project and is trying to get clarify on businessrequirements. The decision will impact numerous contractor organizations that employ the technicians, so the solution should ensure work is distributed fairly and consistently. Which two approaches can the consultant take to achieve a consensus while building trust?
A. Focus primarily on the contractor organization's concerns. B. Propose compromises between stakeholders that could result in collective positiveoutcomes. C. Demonstrate expertise right away to achieve the fastest stakeholder agreement D. Ask probing questions to understand and document the needs of all stakeholders.
Answer: B,D Explanation: In the context of facilitating a requirements gathering session for an Energyand Utilities Cloud project with multiple stakeholders, the consultant should aim to buildconsensus and trust by proposing compromises that could lead to collective positiveoutcomes and by asking probing questions to understand and document the needs of allstakeholders. This approach ensures that the consultant acknowledges and addresses theconcerns and requirements of each party involved, promoting a collaborative environmentwhere solutions are developed with the collective best interest in mind.References= TheSalesforce Energy and Utilities Cloud documentation on stakeholder engagement andrequirements gathering emphasizes the importance of understanding stakeholder needsand finding common ground through effective communicationstrategies:https://www.salesforce.com/products/industries/energy-and-utilities/resources/
Question # 15
An energy company has implemented Energy and Utilities Cloud in its call center, and they're now considering extending Salesforce for their customer self-service portal. What value would the Energy and Utilities Cloud Communities license provide compared tostandard Salesforce Communities?
A. Energy and utilities Cloud for Communities comes with a set of customizations thatwould otherwise have to be created through Apex B. Energy and utilities Cloud extends the data model, user interfaces, integrations, andprocesses used in the call center to the self-service communities' website C. Energy and Utilities Cloud provides the same data model and tools as the call center tobuild the self-service portal, but the components used in the call center cannot be reused D. Energy and Utilities Cloud includes a self-service portal built on communities that cannotbe further modified to makeimplementations simple and easy
Answer: B Explanation: The Energy and Utilities Cloud Communities license provides significant value by extending the same data model, user interfaces, integrations, and processes usedin the call center to the self-service portal built with Salesforce Communities. This ensuresa consistent and integrated experience across customer service touchpoints, enablingcustomers to access personalized services, manage their accounts, and interact with theutility provider through a self-service portal that mirrors the functionality available to callcenter agents.References= Salesforce Energy and Utilities Cloud documentation oncommunity portals and self-service highlights the ability to extend call center capabilities tocustomer self-service platforms, providing a cohesive and efficient customerexperience:https://www.salesforce.com/products/community-cloud/industries/energyutilities/
Question # 16
The project team wants to use the Customer Acquisition Management application to set up and automate the customer enrollment and selling of utility products, services and offers to new customers A concern is raised about the final Ul layout, which needs to be adapted to the branding of the company. What two processes can modify the look and feel of the application?
A. Modify the VEELogoCard FlexCard to change the customer logo. B. Modify the VEEDigitalOrder Omniscript to adapt the look and feel to suit the company'srequirements C. Modify the VEEConsumerLandingScfeen FlexCard to change the background color, textfont size, and style. D. Modify the application Page Layout to change/add/remove selected elements
Answer: B,C Explanation: In the Salesforce Energy and Utilities Cloud, customizing the UI to align withcompany branding during the customer acquisition process is crucial for maintaining aconsistent user experience. Modifying the VEEDigitalOrder Omniscript allows for detailedcustomization of the customer journey and interaction points within the application, aligningit with the company's branding requirements. Additionally, altering theVEEConsumerLandingScreen FlexCard provides the capability to adjust visual elementssuch as background color, text font size, and style directly, ensuring the interface reflectsthe company's visual identity effectively.References= These customization processes aresupported by Salesforce Energy and Utilities Cloud documentation, specifically in sectionsrelated to Omniscript and FlexCard configurations for enhancing user interfaces in utilityapplications.https://developer.salesforce.com/docs/atlas.enus.omniscript_developer_guide.meta/omniscript_developer_guide/omniscript
Question # 17
An energy company wants to calculate the estimated monthly amount a customer needs to pay. How can a consultant configure Energy and Utilities Cloud CPQ to calculate monthly commodity pricing?
A. Using onetime price B. Using monthly recurring price C. Using a subscription pricing plan D. Using usage price
Answer: D Explanation: To calculate the estimated monthly amount a customer needs to pay for theircommodity usage, configuring Energy and Utilities Cloud CPQ to use usage-based pricingis the most appropriate approach. This method allows for the calculation of charges basedon the actual consumption of the commodity, which can vary from month to month. Usagebasedpricing provides the flexibility to accurately reflect a customer's consumptionpatterns in their billing, offering a transparent and fair pricing model that aligns with thevariable nature of commodity usage.References= Salesforce Industries CPQdocumentation details how to configure and use usage-based pricing, emphasizing itssuitability for industries where consumption can vary significantly, such as energy andutilities:https://help.salesforce.com/articleView?id=cpq_usage_based_pricing.htm&type=5
Question # 18
An energy company wants to send to its customers various types of communication via digital channels. Which is the preferred cloud that works in conjunction with Energy and Utilities Cloud to achieve mass communication9
A. Communications Cloud B. Marketing Cloud C. Sales Cloud D. Service Cloud
Answer: B Explanation: Salesforce Marketing Cloud is the preferred solution for energy companieslooking to send various types of communication via digital channels to their customers inconjunction with Energy and Utilities Cloud. Marketing Cloud provides a comprehensivesuite of tools designed for mass communication, allowing for the creation, management,and delivery of personalized customer communications across multiple digital channels.This integration enhances customer engagement and satisfaction by delivering timely and relevant information.References= Salesforce Marketing Cloud documentation highlights itscapabilities for mass communication and integration with other Salesforce products,including Energy and Utilities Cloud, to provide a unified platform for customerengagement:https://www.salesforce.com/products/marketing-cloud/overview/
Question # 19
An energy company wants to accurately price quotes for new. small and medium businesses, which two scenarios would require integration to a third-party system?
A. Some customers existed on a legacy billing system from previous contracts B. Meter technical data is required from the Distributed System Operator (DSO) m order toconfirm supply is possible C. The potential customer began their journey using WhatsApp. D. Credit ratings are actively used as a pricing input for small and medium businesscustomers
Answer: B,D Explanation: For accurately pricing quotes for new, small, and medium businesscustomers, integration with third-party systems is necessary in scenarios where metertechnical data is required from the Distributed System Operator (DSO) to confirm supplycapability (B), and where credit ratings are used as a pricing input (D). Integrating with theDSO's systems ensures accurate supply feasibility assessments, while integrating withcredit rating agencies provides the necessary financial risk insights to inform pricingdecisions effectively.References= Salesforce Energy and Utilities Cloud documentation onpricing and quoting emphasizes the need for accurate data, which may require integrationwith external systems for meter data and credit assessments. Information on integratingSalesforce with external systems for enhanced quoting accuracy canbe found inSalesforce's integration and APIdocumentation:https://developer.salesforce.com/docs/atlas.en-us.api.meta/api/
Question # 20
How is the Energy and Utilities Cloud solution installed on an org?
A. Its included as part of core and will be deployed when licenses are purchased B. Its installed as a managed package and unmanaged components C. A specialized org that Salesforce creates with the solution installed is required D. The functionality is unlocked based on the license types assigned to the org
Answer: B Explanation: The Salesforce Energy and Utilities Cloud solution is typically installed in aSalesforce org as a combination of a managed package along with unmanagedcomponents. The managed package includes the core functionalities and objects that arepart of the Energy and Utilities Cloud framework, ensuring consistency and support acrossdifferent orgs. The unmanaged components allow for customization and extension specificto the organization's needs, enabling them to tailor the solution to their unique businessprocesses and requirements.References= The process for installing Salesforce Energy andUtilities Cloud, including the distinction between managed and unmanaged components, isdetailed in the Salesforce documentation and the Energy and Utilities Cloud installationguide, available on the Salesforce website or through the SalesforceAppExchange:https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3A00000EcsUWUAZ