A university wants a Salesforce solution that manages student applications and application reviewer assignments. Which solution should the consultant recommend?
A. Program Management Module B. Case Management C. Admissions Connect D. Student Success Hub
Answer: C Explanation: Admissions Connect is a solution that the consultant can recommend tomeet the requirement of managing student applications and application reviewerassignments. Admissions Connect is a solution that extends EDA to meet the needs ofhigher education admissions and enrollment. Admissions Connect provides features suchas online application management, application review, decision delivery, and reviewerassignments. The consultant can help the university configure and customize AdmissionsConnect to support their recruitment and admissions processes. Program ManagementModule, Case Management, and Student Success Hub are not solutions that can managestudent applications and application reviewer assignments. References:https://www.salesforce.org/products/admissions-connect/overview/https://trailhead.salesforce.com/en/content/learn/modules/admissions-connectbasics
Question # 52
The Executive Education department uses Salesforce to track sales of custom education programs to corporations and organizations. The department director needs to know the pipeline of custom programs. How should the consultant meet this business requirement?
A. Create custom report type. B. Use an Opportunity report. C. Set up an Affiliations report. D. Configure a list view.
Answer: B Explanation: The consultant should use an Opportunity report to meet the businessrequirement of showing the pipeline of custom programs for the Executive Educationdepartment. An Opportunity report is a type of report that shows information aboutOpportunities, such as amount, stage, probability, or close date. An Opportunity report canhelp the department director know the pipeline of custom programs by showing thedistribution and performance of Opportunities by various criteria, such as program type,account, or owner. Creating a custom report type, setting up an Affiliations report, orconfiguring a list view are not ways to meet the business requirement of showing thepipeline of custom programs for the Executive Education department. References:https://help.salesforce.com/s/articleView?id=sf.reports_standard_opp.htm&type=5https://trailhead.salesforce.com/en/content/learn/modules/reports_dashboards/reports_dashboards_funnel
Question # 53
A college is using Salesforce to support its recruitment and admissions processes. The college will need to have an online application form, automated bot service, and online application management. Which two solutions should the consultant recommend? Choose 2 answers
A. Third-party form builder app B. Digital Engagement C. Interaction Studio D. Admissions Connect
Answer: A,D Explanation: A third-party form builder app and Admissions Connect are two solutions thatthe consultant can recommend to meet the requirement of having an online applicationform, automated bot service, and online application management. A third-party form builderapp is an application that provides additional features and solutions for Salesforce. Thereare many third-party form builder apps on the AppExchange that offer online form creation and submission capabilities, such as web forms, surveys, or quizzes, and capturing datafrom them in Salesforce. The consultant can help the college choose an app that meetstheir needs and budget. Admissions Connect is a solution that extends EDA to meet theneeds of higher education admissions and enrollment. Admissions Connect providesfeatures such as automated bot service, online application management, applicationreview, and decision delivery. Digital Engagement and Interaction Studio are not solutionsthat can meet the requirement of having an online application form, automated bot service,and online application management. References:https://appexchange.salesforce.com/appxStore?type=App&keyword=form%20builderhttps://www.salesforce.org/products/admissions-connect/overview/https://trailhead.salesforce.com/en/content/learn/modules/admissions-connectbasics
Question # 54
Staff need to track which requirements must be met for a student application. Which Education Cloud objects should be used?
A. Action Plans B. Document Checklist Item C. Application Material Mapping
A school is considering leveraging Student Success Hub. Which operational requirement should the consultant confirm?
A. Einstein Bots must be enabled prior to installing Student Success Hub. B. Student Success Hub requires Education Data Architecture (EDA). C. Read, Create and Edit access to Contacts, Accounts, and Cases is required. D. Student Success Hub requires the K-12 Architecture Kit.
Answer: B Explanation: The consultant should confirm that Student Success Hub requires EducationData Architecture (EDA) as an operational requirement. Student Success Hub is a solutionthat extends EDA to meet the needs of student services and support. Student Success Hubprovides features such as Early Alerts, Success Plans, Pathways, and Advising Events.Student Success Hub requires EDA to be installed and configured in the Salesforceenvironment before installing Student Success Hub. Einstein Bots being enabled prior toinstalling Student Success Hub, Read, Create and Edit access to Contacts, Accounts, andCases being required, or Student Success Hub requiring the K-12 Architecture Kit are notoperational requirements that the consultant should confirm. References:https://www.salesforce.org/products/student-success-hub/overview/https://powerofus.force.com/s/article/SSHub-Installation
Question # 56
A small college plans to use Salesforce for its student services. A part-time system admin has been working with a program coordinator who has previous Salesforce experience and is eager to work on the project. What should the consultant recommend?
A. The program coordinator should be assigned the System Admin profile. B. The program coordinator's role should be on top of the role hierarchy. C. The program coordinator should be a Salesforce power user.
Answer: C Explanation: The consultant should recommend that the program coordinator should be aSalesforce power user for the small college that plans to use Salesforce for its studentservices and has a part-time system admin who has been working with a programcoordinator who has previous Salesforce experience and is eager to work on the project. ASalesforce power user is a user who has advanced knowledge and skills in usingSalesforce and can perform tasks such as creating reports, dashboards, or workflows. Theprogram coordinator should be a Salesforce power user for the small college that plans touse Salesforce for its student services and has a part-time system admin who has beenworking with a program coordinator who has previous Salesforce experience and is eagerto work on the project by leveraging their Salesforce experience and eagerness to work onthe project to support the part-time system admin and contribute to the project’s success.The program coordinator should not be assigned the System Admin profile, the programcoordinator’s role should not be on top of the role hierarchy, or the program coordinatorshould not be a Salesforce end user for the small college that plans to use Salesforce forits student services and has a part-time system admin who has been working with aprogram coordinator who has previous Salesforce experience and is eager to work on theproject. References:https://trailhead.salesforce.com/en/content/learn/modules/salesforce_users_roles_and_permissionshttps://www.salesforce.org/wpcontent/uploads/2019/03/Education_Cloud_COE_Guide.pdf
Question # 57
College advisors want assistance proactively identifying student issues as they arise. Which functionality in Student Success Hub should the consultant recommend?
A. Advising Events B. Mass Actions C. Early Alerts D. Success Plans
Answer: C Explanation: Early Alerts is a functionality in Student Success Hub that the consultant canrecommend to meet the requirement of providing assistance to proactively identify studentissues as they arise. Early Alerts is a feature that allows users to create and manage alertsfor students who may need intervention or support, such as academic, financial, orpersonal issues. Early Alerts can help college advisors proactively identify student issuesas they arise by using features such as Alert Reasons, Alert Statuses, or Alert AssignmentRules. Advising Events, Mass Actions, and Success Plans are not functionalities in StudentSuccess Hub that can meet the requirement of providing assistance to proactively identifystudent issues as they arise. References:https://www.salesforce.org/products/student-success-hub/overview/https://powerofus.force.com/s/article/SSHub-Early-Alerts
Question # 58
An institution wants to consolidate efforts to track online engagement for its annual Giving Day on Facebook, Twitter, and Instagram. Which solution meets this requirement?
A. Campaign Influence B. Salesforce Inbox C. Marketing Cloud
Answer: C Explanation: The consultant should recommend Marketing Cloud as a solution to meet therequirement of consolidating efforts to track online engagement for its annual Giving Dayon Facebook, Twitter, and Instagram for the institution. Marketing Cloud is a product thatallows users to create and manage personalized and targeted marketing campaigns forcustomers or prospects. Marketing Cloud can help the institution consolidate efforts to track online engagement for its annual Giving Day on Facebook, Twitter, and Instagram by usingfeatures such as Social Studio, Social Listening, or Social Analytics. Campaign Influence,Salesforce Inbox, or Pardot are not solutions that can meet the requirement ofconsolidating efforts to track online engagement for its annual Giving Day on Facebook,Twitter, and Instagram for the institution. References:https://www.salesforce.com/products/marketing-cloud/overview/https://www.salesforce.com/products/marketing-cloud/social-media-marketing/
Question # 59
Where can a customer find more information on Salesforce open-source and community sprint information?
A. Trust.salesforce.com B. Trailblazer Community C. Partner Community
Answer: B Explanation: The customer can find more information on Salesforce open-source andcommunity sprint information on Trailblazer Community. Trailblazer Community is aplatform that connects Salesforce customers, partners, employees, and enthusiasts tolearn, share, and collaborate on Salesforce topics and projects. Trailblazer Communityprovides information on Salesforce open-source and community sprint events, such asdates, locations, agendas, or registration links. The customer can also join groups, forums,or blogs related to Salesforce open-source and community sprint topics on TrailblazerCommunity. Trust.salesforce.com, Partner Community, or AppExchange are not platformswhere the customer can find more information on Salesforce open-source and community sprint information. References:https://trailhead.salesforce.com/en/content/learn/modules/trailblazer-communitybasicshttps://trailblazercommunitygroups.com/sprints/
Question # 60
The Undergraduate Advising department plans to implement Student Success Hub and Pathways in a new org. The system admin wants to use the recommended setup for external users. Which security setting should the consultant configure?
A. Create an Account sharing rule to provide Read access based on record type. B. Create a Program Plan sharing rule to provide Read access based on record type. C. Change the default Program Plan sharing setting to Private.
Answer: B Explanation: The consultant should configure a security setting to create a Program Plansharing rule to provide Read access based on record type for the system admin who wantsto use the recommended setup for external users when implementing Student SuccessHub and Pathways in a new org for the Undergraduate Advising department. A sharing ruleis a security setting that allows users to extend sharing access to users in public groups,roles, or territories. A Program Plan sharing rule can help the system admin provide Readaccess to external users based on record type by granting access to specific Program Planrecords that are relevant or appropriate for external users, such as students or advisors.Creating an Account sharing rule to provide Read access based on record type, changingthe default Program Plan sharing setting to Private, or creating a custom Permission Set forexternal users are not security settings that the consultant should configure for the systemadmin who wants to use the recommended setup for external users when implementingStudent Success Hub and Pathways in a new org for the Undergraduate Advisingdepartment. References:https://help.salesforce.com/s/articleView?id=sf.sharing_overview.htm&type=5https://powerofus.force.com/s/article/SSHub-Pathways