A university wants to track the Biology 101 class for next semester. The class will be held on Tuesdays and Thursdays from 3:00-4:00 PM in Lecture Hall A. and on Wednesdays and Fridays from 1:00-2:30 PM in the adjacent lab facility. Which object in Education Data Architecture (EDA) should a consultant use to meet this requirement?
A. Course Offering Schedule B. Time Block C. Program Enrollment
Answer: A Explanation: The consultant should use the Course Offering Schedule object in EDA tomeet the requirement of tracking the Biology 101 class for next semester that will be heldon Tuesdays and Thursdays from 3:00-4:00 PM in Lecture Hall A and on Wednesdays andFridays from 1:00-2:30 PM in the adjacent lab facility for the university. The CourseOffering Schedule object is an object in EDA that allows users to store information aboutwhen and where a course offering is held, such as day of week, start time, end time, orlocation. The Course Offering Schedule object can help the consultant meet therequirement of tracking the Biology 101 class for next semester that will be held onTuesdays and Thursdays from 3:00-4:00 PM in Lecture Hall A and on Wednesdays andFridays from 1:00-2:30 PM in the adjacent lab facility for the university by creating twoCourse Offering Schedule records for the Biology 101 course offering, one for the lecturesessions and one for the lab sessions, and specifying the day of week, start time, end time,and location for each record. Time Block, Program Enrollment, or Course Connection arenot objects in EDA that the consultant should use to meet the requirement of tracking theBiology 101 class for next semester that will be held on Tuesdays and Thursdays from3:00-4:00 PM in Lecture Hall A and on Wednesdays and Fridays from 1:00-2:30 PM in theadjacent lab facility for the university. References:https://powerofus.force.com/s/article/EDA-Course-Offering-Scheduleshttps://powerofus.force.com/s/article/EDA-Course-Offeringsc
Question # 42
A Recruitment department wants to centralize its recruitment efforts and application operations, and engage with students through social channels like WhatsApp. Which solution should the consultant recommend?
A. Slack B. Admissions Connect C. Student Success Bots
Answer: B Explanation: The consultant should recommend Admissions Connect as a solution tocentralize its recruitment efforts and application operations, and engage with studentsthrough social channels like WhatsApp for the Recruitment department. Admissions Connect is a product that allows users to manage the entire student recruitment andadmissions lifecycle, from prospecting to enrollment. Admissions Connect can help theRecruitment department centralize its recruitment efforts and application operations, andengage with students through social channels like WhatsApp by using features such asCampaigns, Applications, Application Reviews, or OmniStudio. The consultant can alsoleverage other tools such as Marketing Cloud or Social Studio to integrate AdmissionsConnect with social channels like WhatsApp. Slack, Student Success Bots, or EinsteinBots are not solutions that can centralize its recruitment efforts and application operations,and engage with students through social channels like WhatsApp for the Recruitmentdepartment. References:https://www.salesforce.org/products/admissions-connect/overview/https://www.salesforce.org/wp-content/uploads/2021/06/Salesforce.org-Admissions-Connect-Tableau-Accelerator.pdf
Question # 43
An institution is experiencing record locking and sharing performance issues in a Salesforce org with the Education Data Architecture (EDA). A consultant notices there are more than 10,000 child records associated to a single parent record. Which object should the consultant review first?
A. Accounts B. Relationships C. Affiliations
Answer: B Explanation: The consultant should review the Relationships object first when noticing thatthere are more than 10,000 child records associated to a single parent record for theinstitution that is experiencing record locking and sharing performance issues in aSalesforce org with EDA. The Relationships object is an object in EDA that allows users tostore information about how two Contacts are related to each other, such as parent-child,sibling, or spouse. The Relationships object can cause record locking and sharingperformance issues in a Salesforce org with EDA if there are too many child recordsassociated to a single parent record, such as a Contact with many Relationships orAffiliations. The consultant should review the Relationships object first when noticing thatthere are more than 10,000 child records associated to a single parent record for theinstitution that is experiencing record locking and sharing performance issues in aSalesforce org with EDA by checking if there are any data skew or ownership skew issuesand applying best practices to resolve them. Accounts or Affiliations are not objects that theconsultant should review first when noticing that there are more than 10,000 child recordsassociated to a single parent record for the institution that is experiencing record lockingand sharing performance issues in a Salesforce org with EDA. References:https://powerofus.force.com/s/article/EDA-Relationshipshttps://developer.salesforce.com/docs/atlas.enus.salesforce_large_data_volumes_bp.meta/salesforce_large_data_volumes_bp/ldv_deployments_introduction.htm
Question # 44
University department staff members want to track communication efforts and attendance for the annual commencement ceremony. They need to report on the engagement results of different types of communication methods (email, printed invitations, and so forth). Which of these features should the consultant recommend?
A. Campaign Member Status B. Salesforce Inbox C. Campaign Influence
Answer: A Explanation: The consultant should recommend Campaign Member Status as a feature totrack communication efforts and attendance for the annual commencement ceremony andreport on the engagement results of different types of communication methods for theuniversity department staff members. Campaign Member Status is a feature that allowsusers to define and track the status or response of a campaign member for a specificcampaign, such as Sent, Opened, Clicked, or Attended. Campaign Member Status canhelp the university department staff members track communication efforts and attendancefor the annual commencement ceremony and report on the engagement results of differenttypes of communication methods by using features such as custom statuses, memberstatus values, or campaign reports. Salesforce Inbox, Campaign Influence, or MarketingCloud are not features that can track communication efforts and attendance for the annualcommencement ceremony and report on the engagement results of different types ofcommunication methods for the university department staff members. References:https://help.salesforce.com/s/articleView?id=sf.campaigns_member_status.htm&type=5 https://trailhead.salesforce.com/en/content/learn/modules/campaign_basics/campaign_basics_member_status
Question # 45
A community college would like to use Admissions Connect and automatically admit applicants if they meet certain criteria. What should the consultant do?
A. Create a new flow. B. Activate the ApplicantCommunityHomePageController Apex class. C. Leverage the existing flow Sample: Application Auto Admit.
Answer: C Explanation: The consultant should leverage the existing flow Sample: Application AutoAdmit to automatically admit applicants if they meet certain criteria for the communitycollege that would like to use Admissions Connect. A flow is a tool that allows users toautomate business processes by guiding users through screens, collecting data, orexecuting actions. Sample: Application Auto Admit is an existing flow in AdmissionsConnect that allows users to automatically admit applicants if they meet certain criteria,such as GPA or test scores. The consultant can leverage the existing flow Sample:Application Auto Admit to automatically admit applicants if they meet certain criteria for thecommunity college that would like to use Admissions Connect by configuring andcustomizing the flow to match their admission requirements and policies. Creating a newflow, activating the ApplicantCommunityHomePageController Apex class, or developing acustom trigger that checks the submission deadline against the current date are not thingsthat the consultant should do to automatically admit applicants if they meet certain criteriafor the community college that would like to use Admissions Connect. References:https://help.salesforce.com/s/articleView?id=sf.flow.htm&type=5https://www.salesforce.org/products/admissions-connect/overview/
Question # 46
What is the correct order of operations to ensure customer success in an Education Cloud implementation?
A. Document Current State, Conduct Discovery Workshops, Generate Solution Design,Write Test Scripts & Plans, Build Solution & Test, Deploy. B. Document Current State, Conduct: Discovery Workshops, Write Test Scripts & Plans,Build Solution & Test, Generate Solution Design, Deploy. C. Conduct Discovery Workshops, Document Current State, Generate Solution Design,Write Test Scripts & Plans, Build Solution & Test, Deploy, D. Conduct Discovery Workshops, Document Current State, Write Test Scripts Plans,Generate Solution Design, Build Solution & Test, Deploy
Answer: C Explanation: The correct order of operations to ensure customer success in an Education Cloud implementation is:Conduct Discovery Workshops: This is the first step where the consultant gathersinformation and requirements from the customer and stakeholders throughinterviews, surveys, or observations.Document Current State: This is the second step where the consultant analyzesand documents the current processes and systems that the customer uses andidentifies gaps and opportunities for improvement.Generate Solution Design: This is the third step where the consultant creates andpresents a solution design document that outlines how Salesforce will meet thecustomer’s requirements and expectations, and defines the scope, timeline, andbudget of the project.Write Test Scripts & Plans: This is the fourth step where the consultant writes testscripts and plans that describe how to test the functionality and usability of thesolution in different scenarios and conditions, and defines the success criteria andexit criteria for testing.Build Solution & Test: This is the fifth step where the consultant builds the solutionin a sandbox environment using declarative or programmatic tools, and tests thesolution using the test scripts and plans to ensure quality and accuracy.Deploy: This is the sixth and final step where the consultant deploys the solutioninto the production environment using change sets or other deployment tools, andprovides training and support to the customer and end users.Documenting Current State, Conducting Discovery Workshops, Writing Test Scripts &Plans, Building Solution & Test, Generating Solution Design, or Deploying are not correctorders of operations to ensure customer success in an Education Cloud implementation.References:https://www.salesforce.org/wpcontent/uploads/2019/03/Education_Cloud_COE_Guide.pdfhttps://trailhead.salesforce.com/en/content/learn/modules/project-managementbasics
Question # 47
Why might key stakeholders participate in a Center of Excellence?
A. It standardizes the data definitions. B. It ensures data is owned by one group. C. It ensures feature requests will be implemented.
Answer: A Explanation: The consultant should explain that one of the reasons why key stakeholdersmight participate in a Center of Excellence is that it standardizes the data definitions for theuniversity. A Center of Excellence is a group of people who provide leadership, guidance,and best practices for a specific area or domain. A Center of Excellence can helpstandardize the data definitions for the university by creating and maintaining a commonvocabulary and understanding of what data means, how it is used, or how it is measuredacross different departments or units. Standardizing the data definitions can help improvedata quality, consistency, and accuracy for the university. It ensures data is owned by onegroup or it ensures feature requests will be implemented are not reasons why keystakeholders might participate in a Center of Excellence for the university. References:https://www.salesforce.org/wpcontent/uploads/2019/03/Education_Cloud_COE_Guide.pdfhttps://trailhead.salesforce.com/en/content/learn/modules/org-changemanagement
Question # 48
A university works with business professionals through a continuing education program. Corporate recruiters work with employers to sponsor these programs. Which object should recruiters use to track the progress of sponsorship requests?
A. Campaign B. Opportunity C. Program Plan D. Affiliation
Answer: B Explanation: Opportunity is an object that recruiters should use to track the progress ofsponsorship requests. Opportunity is an object that represents a potential sale or revenue source for an organization, such as a donation, grant, or sponsorship. Opportunity can beused to track various information about a sponsorship request, such as amount, stage,probability, or close date. Campaign, Program Plan, and Affiliation are not objects thatrecruiters should use to track the progress of sponsorship requests. References:https://help.salesforce.com/s/articleView?id=sf.opportunity_overview.htm&type=5https://trailhead.salesforce.com/en/content/learn/modules/nonprofit_fundraising/nonprofit_fundraising_opportunities
Question # 49
A university wants to improve student retention by developing a tool for students to engage at scale, find answers to common questions and resources, and allow students to interact with student organizations. What should a consultant recommend to meet this requirement?
A. Experience Cloud B. Pardot Engagement Studio C. Interaction Studio D. Einstein Bots
Answer: A Explanation: Experience Cloud is a solution that the consultant can recommend to meetthe requirement of developing a tool for students to engage at scale, find answers tocommon questions and resources, and allow students to interact with studentorganizations. Experience Cloud is a product that allows users to create and managedigital experiences for customers, partners, or employees on any device or channel.Experience Cloud can help the university improve student retention by creating a studentcommunity that provides features such as forums, articles, chat, groups, events, orsurveys. Pardot Engagement Studio, Interaction Studio, and Einstein Bots are not solutionsthat can meet the requirement of developing a tool for students to engage at scale, findanswers to common questions and resources, and allow students to interact with studentorganizations. References:https://www.salesforce.com/products/experience-cloud/overview/https://trailhead.salesforce.com/en/content/learn/modules/community_rollout_impl/community_rollout_impl_introduction
Question # 50
The IT department at a university has asked its consultant to build a Salesforce integration strategy. Which integration consideration should the consultant outline?
A. Data element B. Salesforce license type C. Sandbox environment
Answer: A Explanation: The consultant should outline data element as an integration considerationwhen building a Salesforce integration strategy for the IT department at a university. Dataelement is an integration consideration that refers to the type, format, quality, or volume ofdata that will be exchanged between systems. The consultant should outline data elementas an integration consideration when building a Salesforce integration strategy for the ITdepartment at a university by identifying what data needs to be integrated, how it will betransformed or mapped, how it will be validated or cleansed, or how it will be stored orarchived. Salesforce license type, sandbox environment, or security model are notintegration considerations that the consultant should outline when building a Salesforceintegration strategy for the IT department at a university. References:https://trailhead.salesforce.com/en/content/learn/modules/api_basics/api_basics_datahttps://www.salesforce.org/wpcontent/uploads/2019/03/Education_Cloud_COE_Guide.pdf