Universal Containers uses Customer Community licences. One of its largest customers wants to run reports. What licence type will allow Universal Containers to meet this requirement? Select one or more of the following:
A. Customer Community Plus
B. Lightning External Apps
C. High Volume Customer Portal
D. Portal Manager
Universal Containers built a Community to expose Leads and Opportunities to their resellers. They set up partner accounts with two roles and granted Super User access to the Sales Executives users who are created at the top level of the account role hierarchy. Universal Containers has the following requirements to expose dashboards to their partners: • Partners can NOT modify the dashboard. • Partners only see data within their account. • Partners see all the data on the partner account. How should the Salesforce Admin fulfill these requirements?
A. Select the Channel Manager as the running user for the dashboards
B. Select the 'Run as logged in user option for the dashboards
C. Select the Sales Executive as the running user for the dashboards
D. Select the owner of the partner account as the running user for the dashboards
Your company has asked you to leverage Salesforce for their new customer community
and wish to ensure that it is mobile ready which template(s) can you leverage to support this requirement? FOUR ANSWERS
A. Kokua
B. Napili
C. Aloha
D. Visualforce + Tabs
E. Koa
What two things should the Salesforce Admin do to achieve this? Universal Containers builds a Community on the Napili template. They need to use a survey tool to collect feedback from members.
A. Find and install a Visualforce survey app from the AppExchange.
B. Create a new page, add the standard survey components, and publish.
C. Build custom Lightning survey components for the template.
D. Find and install a Lightning survey app from the AppExchange.
Universal Containers uses Community to grant business Customers Secure access to accounts, Orders, and invoices. All Customers are On a Customer Community License. Universal Containers plans to launch a project management module with the following requirernents: • Leverage Chatter for collaboration. • Private project collaboration between the customer and Universal Containers. • Leverage documents, tasks, and events in the project space. • Customers can only see and access their projects. What is the most efficient way for the Salesforce Admin to fulfill these requirements?
A. Use custom objects, record feeds, and control access through sharing.
B. Create unlisted groups and add project records to the group.
C. Build a custom Visualforce project space and control access through sharing.
D. Add private groups and add project records to the group
Northern Trail Outfitters uses Knowledge Articles to address customer questions in their Customer Service (Napili) Template-based Community. They need to know if these Articles are helpful to customers when they search for help in the Community. What is the most efficient way for a Salesforce Admin to get this information from customers?
A. Redirect customers to a survey form in an external website that captures theircomments on the Knowledge Article.
B. Create a customer survey using custom Lightning components and add it to thehomepage.
C. Build a custom Community page that shows the Knowledge Article and have customfields to capture customer comments.
D. Enable the article voting property on the Article Content component in the article detailpage in the Community Builder.
Northern Trail Outfitters has released a Customer Service Community for its users and trekking equipment. Users can ask and answer questions in the Community. Customers have asked how to be notified of new questions or information posted in the Community about specific products. What should the Administrator recommend?
A. Subscribe to an RSS feed about Questions and posts
B. Subscribe to Questions and posts
C. Follow users associated with Questions and posts
D. Subscribe to Topics associated with Questions and posts
What moderation capabilities does Salesforce communities provide to automate the process of identifying and replacing words that are offensive or inappropriate for the Community?
A. Enable Moderation for the Community to block offensive or inappropriate content.
B. Use moderation rules in the Community to block offensive or inappropriate content.
C. Create Process flows to identify posts with the offensive or inappropriate words andreplace with other content.
D. Write a trigger to identify posts with the offensive or inappropriate words and replacewith other content.
Universal Containers Community Manager needs to set up Reputation. Which two tasks
should the Community Manager perform to meet this requirement? Choose 2 answers
A. Create a custom Lightning component for Reputation and add it to the home page
B. Configure Reputation points and levels in the Community Management console
C. Enable Reputation in the Community
D. Add the Reputation Leaderboard component to a page in the Community
E. Add a Visualforce Reputation Leaderboard component
Dartboard Manufacturing International are ready to add their distribution partners to their existing Community. What steps would an Administration take to do this?
A. Navigate to the Contact Record and Enable the Contact as a Community User
B. Add the Member Profile to the Community then Enable the relevant Account as aPartner Account and enable the contacts as Partner Community Users
C. Add the Member Profile to the Community
D. Enable the relevant Account as a Partner Account and enable the contacts as PartnerCommunity Users