Cloud Kicks likes to have its supervisors coach the consultants based on the call transcripts. Which Salesforce product should the consultantrecommend?
A. Salesforce Service Cloud
B. Salesforce native CTI Connector
C. Salesforce High Velocity Sales
D. Salesforce Sales Cloud
The Cloud Kicks IT team has noticed that there are many duplicate Person Accounts. The team can often easily identify duplicates and wants to merge them. What should the consultant explain to the team about Person Account merges?
A. Person Accounts with a redundant relationship can be merged using matching rules.
B. Person Accounts can be merged with other Person Accounts.
C. Person Accounts can be merged with contact records.
D. Person Accounts can be merged with any type of Account
The Cloud Kicks CEO needs to run reports from the sales team’s reports folder. The CEO's assistant needs to control access to the reports. Sales managers need to change the reports when necessary. How should the consultant meet the requirement?
A. Set the CEO access level to View, the CEO's assistant to Manage, and the salesmanager to Edit on ACO the folder.
B. Enable Manage Reports in Public Folders and give access to the CEO and theirsubordinates.
C. Set the CEO access level to View All, the CEO's assistant to Modify All, and the salesmanager public group to Create.
D. Enable Manage access for the CEO role and subordinates, and Manage access for theCEO'S assistant profile.
An executive at Cloud Kicks (CK) has asked its admin to create a diagram to show the high level processes the business. CK plans to use the diagram to show the context of a new process within the overall business whole. What should theadmin create to meet this requirement?
A. Capability Model
B. Strengths, Weaknesses, Opportunities, Threats (SWOT) Diagram
C. Suppliers, Imports, Processes, Outputs, Customers (SIPOC) Diagram
D. Value Stream Map
Access to opportunities at Cloud Kicks should be restricted. Sales users should only have access to two categories of opportunities: opportunities they own, and opportunities that are tied to accounts they own. What are two actions a consultant can take to meet the requirement? Choose 2 answers
A. Set Territory Management to grant Read access to opportunities owned by others.
B. Set opportunity access on the role to view all opportunities associated with theiraccounts.
C. Set organization-wide defaults for opportunities to Private.
D. Set organization-wide defaults for opportunities to Public Read-Only.
Cloud Kicks requires its sales associates to record all customer interactions within Salesforce. Whichsales metric can a sales manager at Cloud Kicks use to monitor and reinforce its sales strategy?
A. Close Rate
B. Renewal Rate
C. Forecast Accuracy
D. Activity Tracking
Universal Containers has configured the Account organization-wide default (OWD) sharing as Public Read Only. All customer Accounts are owned by the customer successmanager. When a customer calls support to update their contact information, the support agent on their Account team is unable to edit the Account. Which approach should a consultant recommend allowing the support agent to edit the Account, while still enforcing the Public Read Only OWD?
A. The support agent should add themselves to the customer's Account team to grant Editpermissions.
B. The support agent should contact the customer success manager to update theAccount.
C. The customer success manager should change the owner of the Account to the supportagent.
D. The customer success manager should include the support agent on the defaultAccount team with Edit permissions.
The Cloud Kicks admin is planning to deploy new functionality as part of its quarterly update process. The consultant has recommended completing the update outside of business hours to avoid impacting users. Where should the consultant direct the admin to check for scheduled system maintenance?
A. Company Profile
B. Trailblazer Community
C. Trailhead
D. SalesforceTrust
The admin at Cloud Kicks needs to understand the adoption of Salesforce Files and multifactor authentication. What should a consultant recommend analysing adoption?
A. Review the Setup Audit Trail.
B. Create a report for the Login History object.
C. Run the Salesforce Optimizer.
D. Open the Lightning Usage App.
The sales director of retail products at Cloud Kicks wants to allow cloning of orders to help sales reps process repetitive orders. What are two guidelines to consider when cloning an order with products? Choose 2 answers
A. A new order's currency or price book will remain the same If the original order hasproducts.
B. The admin will be able to set up which fields can be cloned to a new order.
C. A cloned order must be associated with the same contract as the original order.
D. A cloned order's start date must fall between the associated contract's start and enddates.