Cloud Kicks wants to improve its business model to be closer to its customers and provide quantifiable improvements to business efficiency. Which framework should be used to drive the success of the new business model?
A. Usable, Feasible, Cost-Effective
B. Feasible, Viable, Impactful
C. Desirable, Feasible, Viable
A strategy designer is working with a team to assess and prioritize potential opportunities for an upcoming product release using the Design Thinking methodology. Which next step should the designer recommend to assist with prioritization?
A. Survey users and prioritize building their most desired features.
B. Analyze the feature feasibility and let technology drive future designs.
C. Test for desirability and refine ideas based on feasibility
Cloud Kicks’ product team is working with the sales team to identify a new feature to add to their next product release. A developer on the team believes it may be on an upcoming Salesforce Release. Which resource should be used to verify this?
A. Salesforce Lightning Design System Release Notes
B. Salesforce Architects Product Roadmaps
C. Salesforce Developer Release Notes
Cloud Kicks (CK) is committed to making its new Commerce Cloud accessible to everyone. Which consideration should CK make when delivering this solution?
A. Accessibility needs to be integrated throughout the entire project lifecycle.
B. Integrated accessibility evaluation methodologies are not helpful in this context.
C. Adequate accessibility measures make usability testing redundant.
Cloud Kicks (CK) wants to make sure its customers understand the ion between its prod and its goal of sustainable manufacturing. CK initiates a project to integrate sustainable messaging into its commerce experience, What should the strategy designer use to ensure the new sustainability messaging is desirable to customers?
A. Journey mapping
B. Customer interviews
C. Content strategy
A strategy designer proposes a multi-step strategy to reach the ultimate goal of making Cloud Kicks a net-zero company. The first step includes analyzing emissions and integrating data-driven insights into operational planning to reduce the carbon footprint of logistics. Each subsequent step builds on prior work and increases measurable progress until the goal is reached. Which tool should the designer use to connect short-term efforts with long-term impact goals?
A. Impact ladder
B. Project plan
C. Service blueprint
A strategy designer is presenting the results of a design sprint including sketches of new concepts for an upcoming release. Several business stakeholders were not aligned on the priorities driving the design sprint outcomes and spent the meeting arguing about new directions in which they would like to take the product. What should the strategy designer do to gain alignment?
A. Refine the ideas to a higher fidelity so the stakeholders get a better sense of the vision,
B. Share research insights to build a deeper understanding and urgency around theproblems to solve.
C. Add the stakeholders’ ideas and agree to pursue both; it is more important to keep thepeace on the team.
Cloud Kicks’ stakeholders da strategy designer to help with their business goal of reducing support costs. After a series of interviews, the designer recommends self-service in Experience Cloud as a way to address the goal. Which capability should drive self-service in Experience Cloud?
A. @ Allowing customers to see their open cases
B. Exposing their knowledge base to customers
C. Providing dashboards of orders to customers
When a strategy designer creates an empathy map based on research insights, their deep understanding of the customer drives which outcome?
A. Viability
B. Feasibility
C. Desirability
Cloud Kicks has uncovered a trend in parents and children wearing similar, coordinated fashion. A strategy designer is scoping a project to explore the potential of this opportunity. When should families be invited to co-create with designers?
A. Concepting
B. Roadmapping
C. Prototyping