Cloud Kicks is excited about a new customer self-service initiative, Within the stakeholder team, a support manager has shared features they want to recreate from their previous; a product manager wants to implement new features that were not available in their previous system. There is a concern that conflicting demands may lead to organizational paralysis on the project. What should the strategy designer recommend to stakeholders to remediate risks?
A. Mop features between the two systems and let stakeholders prioritize,
B. Revisit customer research to inform internal prioritization.
C. Advise executive leadership to make the decision about priorities.
A tech company that specializes in mobile app development is looking to innovate and launch a new app that helps users manage their mental health. The company’s targetaudience is young adults aged 18-35. What externa! factor might impact the strategy for this development?
A. HIPAA regulations
B. Customer adoption
C. Push notifications
Cloud Kicks (CK) works with various technology platforms built up over decades of acquisitions. Each platform has a different level of design maturity, which creates a very inconsistent user experience. To prioritize what to address first, CK needs to assess the business impact. Which method is typically used to Quantify design debt?
A. User interviews
B. Heuristic analysis
C. NPS or CSAT
A design team is working on the challenge: “How might we provide tools to enable customers to resolve service issues by themselves rather than escalating to human representatives?" Which bot metrics should the strategy designer suggest to assess the impact of their work?
A. Customer satisfaction rate
B. Total conversations
C. Human takeover rate
Cloud Kicks has released a wearable device for athletes but struggles to find product market fit. The design team begins an initiative to better understand user needs and improve the device. What should the strategy designer do to engage with internal stakeholders invested in the project?
A. Assign specific tasks to each stakeholder so they each add something important to theproject,
B. Survey stakeholders for insights and ideas, as their diverse perspectives are likely touncover unmet needs.
C. Align stakeholders on what success for the looks like and throughout the project,
During the ideation stage, a Cloud Kicks team developed a low fidelity prototype to help the company hone its strategy.Which question should the strategy designer focus on next to ensure success?
A. Whet ere the team's technical capabilities to deliver on the solution?
B. What are the assumptions about market conditions that would have to be true?
C. What user experience success metrics should be included in the product?
Cloud Kicks (CK) is creating a loyalty program to deepen the engagement of its customers. CK has arrived at a concept that meets its brief, but the developer remains skeptical. Which approach should the strategy designer take to get the developer's support?
A. Persuade the developer's boss and product manager to lend their support to the project,and the developer will likely come around.
B. Invite the developer to do their own research and come up with alternate potentialsolutions that meet the brief.
C. Create a persuasive story about the concept focusing on what the developer caresabout and using their language.
A strategy designer at Cloud Kicks discovered a complex UX problem with its online shopping platform and now needs to effectively describe the problem in the customer context. This description should speak to the urgency of the problem, be a call-to-action for others to be involved, and inspire hope for change. Which type of statement should the designer make?
A. Needs
B. Challenge
C. Mission
At a 15-person stakeholder workshop, the Cloud Kicks’ design team shared three strategic opportunities and discussed the insights that led to them. They were well-received, and the leaders looked pleased. The design team then led a brainstorm on each opportunity. What is the reason the strategy designer should recommend dot voting at this point?
A. Dot voting is the fastest way to prioritize and make decisions.
B. Dot voting focuses conversation on a few ideas with the most importance to the group,
C. Dot voting lets everyone know what the leaders believe to be the right answers.
A financial technology company develops an app for wealth management firms and receives initial success upon launch. Which metric should be used to measure the longevity of the product and long-term growth potential?
A. Annual app downloads
B. Customer retention rate
C. App sales over time