The business analyst at Cloud Kicks received verbal acceptance of all user stories by the product owner and set the status of the user stories to ‘’Ready for Development’’ on a spreadsheet. The development team later reports are unable to confirm which user stories are ready to be built.
A. The user stories were save outside of a shared repository B. The definition of done of the user stories was unclear. C. The user stories were linked to the incorrect business process map.
Answer: A Explanation: This answer states that saving user stories outside of a shared repository iswhy UC’s development team reports they are unable to confirm which user stories areready to be built after receiving verbal acceptance of all user stories by the product ownerand setting their status to ‘Ready for Development’ on a spreadsheet by UC’s BA. A sharedrepository is a common or central location where documents or files can be stored,accessed, and updated by multiple users or teams. Saving user stories outside of a sharedrepository means that the BA stores user stories in a place where they are not visible oravailable to other users or teams, such as their personal computer, email, etc. Saving userstories outside of a shared repository is why UC’s development team reports they areunable to confirm which user stories are ready to be built because it prevents them fromseeing or accessing the latest version or status of user stories, and it creates confusion orinconsistency among them. References:https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analystquick-look/use-stakeholder-engagement-skills
Question # 32
A business analyst (BA) Is coordinating a User Acceptance Testing (UAT) session focused on Service Cloud enhancements. Which resource Is critical for the BA to include in UAT?
A. Support agents B. System developers C. Quality assurance testers
Answer: A Explanation:Support agents are critical for the BA to include in UAT because they are the end users ofthe Service Cloud enhancements and can validate whether the solution meets their needsand expectations. System developers and quality assurance testers are important for thedevelopment and testing phases, but they are not essential for UAT, which is focused onthe business requirements and user feedback. References: Learn About User AcceptanceTesting Unit, [User Acceptance Testing Strategies for Large Data Volume Scenarios], [Roleof the BA in User Acceptance Testing]
Question # 33
During a project kick off for a multi-year transformational Sales Cloud project at Universal Containers, the business analyst (BA) heard the executive team discuss the challenges that the sales team Is having with their legacy solution: opportunity funnel, data hygiene, and forecasting Issues. However, the level of detail shared about the challenges was very limited. What should the BA do next?
A. Clone the features of the legacy solution within the new Sales Cloud org. B. Start writing epics and user stories that discuss the challenges mentioned. C. Schedule a ride-along with the sales team to learn more about their goals.
Answer: C Explanation:According to the Salesforce Business Analyst Certification Prep, the business analyst’s rolein customer discovery is to understand the current state, pain points, and goals of thecustomer1. The BA should use various techniques, such as interviews, surveys, and ridealongs,to gather information from the end users and stakeholders1. A ride-along is amethod of observing the users in their natural work environment and learning how they usethe existing system1. In this scenario, the BA should schedule a ride-along with the salesteam to learn more about their goals and challenges with the legacy solution, rather than cloning the features or writing user stories without sufficient details. References: Cert Prep:Salesforce Business Analyst
Question # 34
Cloud Kicks Is conducting sprint planning for an Experience Cloud user portal project. The focus for this sprint Is on the minimum viable product. Which requirement should the business analyst prioritize?
A. Items chat are user-friendly features B. Items requested by the majority of users C. Items that are crucial to the business
Answer: C Explanation:The minimum viable product (MVP) is the version of a product that has just enoughfeatures to satisfy early customers and provide feedback for future development. The MVPshould focus on the items that are essential to the business value and goals, not on theitems that are nice to have or preferred by some users. Therefore, the business analystshould prioritize the items that are crucial to the business over the items that are userfriendlyfeatures or requested by the majority of users. References:Certification - Business Analyst - Trailhead, under “About the Exam”Get Started with Salesforce Business Analyst Certification Prep, under “TheSalesforce Business Analyst Certification”Cert Prep: Salesforce Business Analyst | Salesforce Trailhead, under “Get Startedwith Salesforce Business Analyst Certification Prep”
Question # 35
During a requirements workshop, the marketing team mentions they need help reporting on their marketing effort return on investment (ROI). They ask for a new field on the Opportunity object named "Customer Origin". What should the business analyst do next?
A. Explain to the customer that the workshop is focused on documenting requirements,rather than solutioning, and write down their pain points B. Write the user story: As a marketer, I need to track customer origin on Opportunity sothat I can report on the ROI of our marketing efforts. C. Ask follow-up questions to determine if standard Salesforce functionality around Leads,Campaigns, and Opportunities could meet this need.
Answer: C Explanation:When the marketing team expresses a need for a new field to track ROI, the BA shouldexplore existing Salesforce functionalities before customizing. Salesforce provides robustfeatures around Leads, Campaigns, and Opportunities that can potentially track marketingefforts and their outcomes. By asking follow-up questions, the BA can understand thespecific requirements and assess whether these can be met with standard features, whichis often more efficient and sustainable than adding custom fields. This approach aligns withSalesforce best practices of leveraging out-of-the-box functionality to meet business needs,ensuring system simplicity and maintainability.
Question # 36
Cloud Kicks leadership wants to use custom code for functionality that can easily be created declaratively in Sates Cloud. The business analyst (BA) has been asked to advise leadership on how these approaches impact their solution options. What is one of the BA's strongest arguments for using configuration over code?
A. Configuration leverages multiple programming languages. B. Configuration allows for any level of complexity. C. Configuration provides faster speed to market.
Answer: B Explanation: One of the BA’s strongest arguments for using configuration over code is thatconfiguration provides faster speed to market. Speed to market is the time it takes todeliver a product or service from conception to launch. Speed to market is important forgaining competitive advantage, meeting customer demand, and maximizing revenuepotential. Configuration provides faster speed to market than code because it allows forcreating and modifying functionality in Salesforce without writing code or deployingchanges. Configuration can be done by using point-and-click tools such as App Builder,Process Builder, Flow Builder, Lightning Web Components Builder, etc., which are easy touse and require less technical skills than coding. Configuration also reduces the risk oferrors or bugs that may occur with code and require more testing or debugging time.References: https://trailhead.salesforce.com/en/content/learn/modules/business-analysisfunctional-requirements/evaluate-s
Question # 37
Surveys indicate that visitors to the Cloud Kicks' Experience Cloud site have difficulty locating purchase Information for their online orders. A business analyst (BA) Is tasked with creating a user story to improve the overall visitor experience when navigating the site. For which persona should the BA write this user story?
A. Administrator B. Support manager C. Customer
Answer: C Explanation:A user story is a short, simple description of a feature told from the perspective of theperson who desires the new capability, usually a user or customer of the system1. The BA should write this user story for the customer persona, since they are the ones who want tolocate purchase information for their online orders. The administrator and the supportmanager are not the intended users of this feature, and their needs may differ from thecustomer’s. References: 1: User Stories
Question # 38
The customer service director at Universal Containers wants a self-service portal for customers using Experience Cloud. The director has a limited budget and wants the solution delivered before the end of the quarter. After assessing several potential options, which solution should the business analyst recommend?
A. The solution with the lowest cost B. The solution with the fastest implementation time C. The solution with the highest business value
Answer: C Explanation:When recommending a solution, especially under constraints such as a limited budget andtight timeline, the focus should be on delivering the highest business value. This approachensures that the chosen solution effectively addresses the most critical needs of thebusiness, providing significant benefits that justify the investment. While cost andimplementation time are important considerations, the primary goal is to enhance customerservice and satisfaction through the self-service portal, thereby achieving strategicbusiness objectives. Selecting the option that offers the most substantial impact on servicequality and customer experience, even if it's not the cheapest or quickest, will provide longtermbenefits to the organization.
Question # 39
Sprint 1 of 5 has been completed in a Sales Cloud implementation. The business analyst (BA) met with the stakeholders to prioritize the backlog for the next sprint. One of the stakeholders wants to include a medium-priority item. There is still a list of high-priority items that need to be addressed. How should the BA communicate with the stakeholder?
A. Q Schedule a meeting to discuss the importance of the item, then re-evaluate all of theitems and their priority levels B. Q Verify why the item is medium-priority, explain the reason, and determine if the itempriority was misjudged compared to other items. C. Q Support the stakeholder in this decision, move the medium-priority item to the nextsprint, and inform the development team.
Answer: B Explanation:In managing a project backlog, especially in an Agile environment like a Sales Cloudimplementation, it's crucial to prioritize items based on their importance and impact on theproject's success. When a stakeholder wants to include a medium-priority item over high- priority ones, the BA should first understand the reasoning behind the stakeholder'svaluation of that item. This involves verifying the criteria used to assign priorities andensuring that all items are assessed consistently. By engaging in this dialogue, the BA canclarify the importance of following the prioritized backlog to maximize project value andmay also uncover new information that could lead to a re-evaluation of priority levels for allitems.
Question # 40
A cloud Kicks business analyst (BA) is conducting user interviews with the support team as part of a migration to Salesforce. Serval users indicate they use multi-factor authentication (MFA) on their phones to log in to existing systems. Other users have located they access existing systems with only username and password.
A. Select the requirement used by the majority of the support team. B. verify the requirement with the security team. C. Bring the requirement to the product owner’s attention.
Answer: C Explanation: This answer states that bringing the requirement to the product owner’sattention is what the BA should do after discovering that several users indicate they usemulti-factor authentication (MFA) on their phones to log in to existing systems while other users indicate they access existing systems with only username and password forconducting user interviews with the support team as part of a migration to Salesforce atCloud Kicks. A product owner is a person who represents the voice of the customer or thestakeholder, and who is responsible for defining and prioritizing the requirements for aproduct or a project. Bringing the requirement to the product owner’s attention means thatthe BA informs and discusses with the product owner about the different preferences orexpectations of users regarding MFA for logging in to Salesforce. Bringing the requirementto the product owner’s attention is what the BA should do after discovering this differenceamong users because it helps the BA to align and validate the requirement with the productowner, and to determine and propose a solution or an alternative for MFA for logging in toSalesforce. References:https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analystquick-look/use-stakeholder-engagement-skills