A company plans to migrate their existing storefront to B2C Commerce as they face a number of performance and scalability issues. They use a custom-built marketing tool for customer engagement that is tightly coupled with the legacy storefront. s The storefront has roughly 200,000 subscribers in total, 10,000 visitors per day, and an average of 1,000 emails that are sent out every day. They expect a large number of subscribers to use their mobile devices to visit the storefront and place orders. f What recommendations should a Solution Architect make to re-architect this solution based on the specified requirements?
A. Build the storefront using the Storefront Reference Architecture (SFRA) and adopt
Marketing Cloud for customer engagement.
B. Build the storefront using B2C Commerce SiteGenesis architecture and adopt Pardot for customer engagement.
C. Modify the frontend for the existing legacy storefront to be mobile responsive. Decouple the custom-built marketing tool so it is no longer tightly tied to the storefront.
D. Build the storefront using a headless commerce architecture and adopt Pardot for customer engagement.
A holding company owns and operates a large number of brands internationally. They are interested in migrating from a home-grown solution to a Salesforce multi-cloud solution as part of a new digitalization initiative to optimize IT spending across the brands. The brand any would like to operate B2C Commerce sites supported by Service Cloud for their agents, and use Marketing Cloud to drive consumer engagement. Given that the company has operations and customers in Brazil Canada Europe Japan Russia and the United States, which two recommendations should a Solution Architect make to ensure that customer experiences are compliant with all domestic and international regulations related to data privacy and security? Choose 2 answers
A. Use a Service Cloud instance in every market in which they operate to ensure that data
residency requirements are fulfilled.
B. Utilize Shield to handle the encryption of data across all Salesforce products for all fields required to be geo-fenced.
C. Enable Transparent Data Encryption in Marketing Cloud to ensure that Marketing engagement data is encrypted at rest. Written
D. Use Salesforce Connect to leverage external data sources that are located within the corresponding country that the Materials customer resides in.
At Universal Containers, each admin and developer use a separate developer pro sandbox. Configuration and code are then migrated to a partial data sandbox for combination and initial testing. Once approved the configuration and code are then migrated to a full copy sandbox for final load and regression testing before going to production. when should the full copy sandbox be refreshed?
A. After each push from the partial data sandbox.
B. After user acceptance testing is complete.
C. After each major release to production.
D. After a new user is added to production.
A company uses B2C Commerce, Experience Cloud, and Marketing Cloud. Now the company wants to enable Social Login with Facebook, Google, and Twitter to increase their conversion rates. Currently, Customer Identity is in use and two types of accounts are available: Individual accounts and household accounts. Which consideration should a Solution Architect keep in mind when configuring seamless cross-cloud identity?
A. The Commerce Cloud to Service Cloud connector supports both person account and
contact accounts out-of-the-box.
B. Commerce Cloud will be the system of record for customer shopping data, including
individual profile and authentication credentials.
C. Full access (full) scope will request access to all accessible data that the third-party
provides.
D. To create the external authenticated profile in Commerce Cloud, Service Cloud will need
to invoke a remote OAuth2 authentication request to Commerce Cloud.
A nonprofit organization uses Experience Cloud for members who would like to set up recurring donations. They integrate with an external payment gateway and want to make sure to offer the utmost security for their members. They also use Pardot for personalized communications, to ensure members have access to the most meaningful content and messages related to their donation history. Which three options can a Solution Architect recommend to increase security for their existing users? Choose 3 answers
A. Implement high-assurance requirements for Experience Cloud profiles.
B. Add a login flow that defines the scope of user access authorized by authentication providers.
C. Replace Pardot with Marketing Cloud to implement SMS for multi-factor authentication.
D. Maintain GAuth tokens for existing Experience Cloud profiles.
E. Develop login flows to change the user's session security level to initiate third-party identity verification.
Northern Trail Outfitters (NTO) wants to unify customer data with a single identity for each
customer across their eCommerce sites and communities. Communities are treated as an
identity provider (IDP) for commerce enabling self-service support for products via
knowledge articles, crowd-sourced knowledge, and Chatter.
What data should be maintained within Experience Cloud as the primary system?
A. Core profile data (name, email)
B. Shipping address
C. Payment methods
D. Communication preferences
A retail company uses B2C Commerce and Marketing Cloud to enable cross-cloud communication on behalf of its customers. As part of the newsletter signup journey, the company would like to send a coupon code to each customer 3 days after registration. Once the coupon code has been redeemed, the company would like to alter the customer's journey to stop reminder emails. Which two configuration steps should a Solution Architect take to ensure the customer's journey is updated after the coupon code is used? Choose 2 answers
A. Create a service definition in B2C Commerce that points to Marketing Cloud's REST
API.
B. Create a service definition in B2C Commerce that points to Marketing Cloud's SOAP
API.
C. After purchase, use Marketing Cloud to request coupon redemption details from the B2C
Commerce service definition.
D. After purchase, use the B2C Commerce service definition to send redemption data to
Marketing Cloud.
Universal Containers is about to expand from their existing product efforts around watches into creating smart watches. These watches are intended to integrate with the users smart phone but also gather and collect health data from the watch and the phone. Universal Containers has never had to manage or work with health related data and are concerned about how to go further while still keeping their users trust. What is a next step a Solution Architect should suggest to provide UC the kind of understanding they are looking for"? Choose 1 answers
A. Run a Journey Mapping Workshop to understand the users' interactions with the system
B. Does the team need front-end development capabilities?
C. Run a Consequence Scanning Workshop to understand the impact of the work
D. Run a Requirements Gathering Workshop to start creating the build requirements
E. Speak with a Legal Expert in regards to HIPPA and PHI Data
Northern Trail Outfitters (NTO) recently implemented the Service Cloud Connector between B2C Commerce and Service Cloud. They released a new feature that allows customers to add their favorite National Park to their profile. After an attempt to help a customer, a service agent informs the Director of IT that they cannot see or update the new National Park value on the profile in the Service Cloud console. What should the Solution Architect keep in mind to avoid data exchange issues after implementation?
A. Check the fieldMapping custom settings in Service Cloud to confirm the nationalParks
attribute was mapped from the Commerce Profile to the Service Contact
B. Check the field-level security for nationalParks is set to read only
C. Check that the nationalParks value was added to the Profile Custom Object in B2C Commerce
D. Check that the nationalParks value is defined in the json of the B2C Commerce Customer Data API
An existing Salesforce customer has B2C Commerce, Service Cloud, and Marketing Cloud, but none of their customer data is integrated. Marketing Cloud has around 2 million subscribers using email address as the subscriber key, B2C Commerce has 750,000 registered customers, and Service Cloud only has records for about 50.000 customers who have previously created support cases or contacted customer service. What is the optimum sequence of events a Solution Architect should follow when integrating customer data across these systems?
A. Marketing Cloud Subscriber Key Migration, Load Marketing Cloud Subscribers into
Service Cloud, Load Service Cloud
Contact IDs into Marketing Cloud, Load B2C Commerce customers into Service Cloud,
Enable Marketing Cloud Connect
B. Load B2C Commerce customers into Service Cloud, Load Marketing Cloud Subscribers
Into Service Cloud, Load Service Cloud Contact IDs into Marketing Cloud, Marketing Cloud
Subscriber Key Migration, Enable Marketing Cloud Connect
C. Load B2C Commerce customers into Service Cloud, Load Service Cloud Contact IDs
into Marketing Cloud, Marketing Cloud Subscriber Key Migration, Load Marketing Cloud
Subscribers into Service Cloud, Enable Marketing Cloud Connect
D. Marketing Cloud Subscriber Key Migration, Enable Marketing Cloud Connect, Load
Marketing Cloud Subscribers into Service Cloud, Load Service Cloud Contact IDs into
Marketing Cloud, Load B2C Commerce customers into Service Cloud