Question # 21
Which two considerations should the Solution Architect keep in mind while designing the solution for OOBO?Choose 2 answers
A. Every REST call between B2C Commerce and Service Cloud counts towards API governor limits.
B. The OOBO shopping experience requires that Salesforce service agent users authenticate against the B2C Commerce environment before creating the shopping session.
C. Middleware, like Mulesoft, must be used to ensure the security and uptime of the integration between B2C Commerce and Service Cloud.
D. The Service Agent cannot order on behalf of the customer if the customer is offline.
Question # 22
A financial services firm with many high net-worth individuals Is about to implement Service Cloud, Marketing Cloud, and Salesforce Platform. Given the nature of the individuals, they are often required to adhere to financial regulations and civil procedures in regards to their data. This often requires restricting their data processing. Given that requirement, what are three considerations the financial services firm should be aware of when limiting data processing across these clouds? Choose 3 answers
A. Removing a data processing restricted contact within Marketing Cloud requires removing the restriction first before removing the contact
B. Consider deleting all of the customer data in order to adhere to the requirements.
C. Restricting data within Service Cloud requires contacting a Service Cloud account representative.
D. Export relevant customer data on Salesforce Platform so it is retained first before deleting or providing any data.
E. Restricting data within Marketing Cloud requires contacting a Marketing Cloud account representative.
Question # 23
Northern Trail Outfitters (NTO) exported all the Account records from Salesforce and used a data transformation tool to clean up values in the phone field using a standardized format. The export file has more than 2 million records. During previous data loads for similar updates on the Account object, NTO did not experience any issues with row lock. Which feature of Data Loader should be used to load this data back into Salesforce faster?
A. REST API
B. Bulk API Serial Mode
C. SOAP API
D. Bulk API
Question # 24
Refer to the image below: 
A brand is planning to re-platform their existing website onto B2C Commerce. As part of
the re-platform they will create a new social community portal. They are going to implement B2C Commerce, Experience Cloud, and Salesforce Identity.
After reviewing the workflow, which system should a Solution Architect recommend to use
as a primary authentication method while attempting to minimize migration of customer
profile data?
A. Salesforce Core Platform/Identity
B. Salesforce CDP
C. Salesforce Marketing Cloud
D. Salesforce B2C Commerce
Question # 25
A company wants to integrate B2C Commerce and Service Cloud with Order Management so that customers who are shopping online can receive support from service agents during returns, exchanges, and payments. The company wants to send order and transaction information to Service Cloud so that agents have the most up-to-date information when providing service to customers. What capabilities of a B2C Commerce and Service Cloud integration can a service agent benefit from most?
A. Service agents leverage order cancellation but only with custom development.
B. Service agents leverage products, catalog, and inventory information directly in Service Cloud.
C. Service agents leverage order line items, shipment, and payment information in Service Cloud.
D. Service agents leverage the entire case history inside of B2C Commerce.
Question # 26
When integrating B2C Commerce with Marketing Cloud, which data extension type should be used to store order and product records in Marketing Cloud?
A. Transactional Data Extension
B. Standard Data Extension
C. Synchronized Data Extension
D. Sendable Data Extension
Question # 27
A company wants to implement B2C Commerce and Service Cloud, and then connect the systems with its existing instance of Marketing Cloud. Which two tactics should a Solution Architect recommend to model a customer across all three systems' Choose 2 answers
A. Send the Marketing Cloud Subscriber Key to Service Cloud and B2C Commerce to be
held for reference.
B. Get in touch with the Marketing Cloud Professional Services to perform a subscriber key
migration.
C. Migrate the existing Marketing Cloud data into B2C Commerce and set the subscriber key as the Customer ID.
D. Use Service Cloud as system of record for customer data and consent preferences
across all channels.
Question # 28
A company is implementing a multi-locale solution that includes B2C Commerce, Service Cloud, and Marketing Cloud. Order confirmation emails are triggered from either B2C Commerce or Service Cloud and sent from Marketing Cloud What are two possible reasons why the shipping method name and description can be missing when these emails are triggered for languages other than US English, while other translated content appears correctly? Choose 2 answers
A. The name and description for the shipping method are not set up correctly in B2C
Commerce or Service Cloud for the requested locale.
B. The subscriber in Marketing Cloud does not have a preferred locale set.
C. The locale is not set correctly in the body of the email template.
D. The ShippingMethods data extension is missing the label and description field for the corresponding locale.
Question # 29
A B2C Commerce merchant has multiple live sites across different brands and geographies all supported by Service Cloud and Marketing Cloud. Unfortunately, the merchant is having customer service challenges caused by fragmented views of the customer. Customers occasionally use alternate email addresses, make purchases as guests, and contact customer service anonymously. The Success Manager believes that Customer Data Platform (CDP) could help them solve their problem. How should a Solution Architect describe the role of CDP in this context7
A. CDP can be used to recognize customers as humans and extend existing records
related to that human across connected systems with a consistent Global Party ID.
B. When CDP is provisioned, B2C Commerce, Service Cloud, and Marketing Cloud will
automatically use a common core Customer Profile managed by Customer 360 Data
Manager.
C. CDP can be used to identify multiple records within each separate system representing the same person and assigning them a consistent Global Party ID; additional custom development is then required to relate those IDs between systems.
D. CDP cannot be used across multiple brands within a single merchant environment because the customer as human view cannot support different accounts under separate brands
Question # 30
A customer is using B2C Commerce, Marketing Cloud, Service Cloud, and Experience Cloud. They would like to leverage Salesforce CMS to create common content that can be leveraged across customer touchpoints. Which two products can leverage Salesforce content without custom integration? Choose 2 answers
A. Experience Cloud
B. B2C Commerce
C. Marketing Cloud
D. Service Cloud
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