Choose 1 option.
Universal Containers (UC) is preparing and defining success criteria for Agentforce Testing Center test cases.
Which details should UC specify as the expected output to ensure the tests accurately reflect the agent's functionality?
A. Expected Topic API Name
B. Expected Flow API Name
C. Expected Prompt Template Name
Choose 1 option.
Universal Containers (UC) stores case details and updates in several custom fields and custom objects related to the case. UC
would like its Agentforce Service Agent to be able to provide information in these fields and related records as part of an answer
back to its customers when the customer is asking for updates.
Which best practice should UC follow to grant access to this information for the Agentforce Service Agent?
A. Update the Object and Field access in the AgentforceServiceAgentUserPsg permission set group that is already assigned to the Agentforce Service Agent user,
B. Create a new permission set with the Einstein Agent License and enable Read access to the custom fields and custom objects, and assign it to the Agentforce Service Agent user.
C. Update the Object and Field access in the Einstein Agent User Profile so that the Agentforce Service Agents will always get the necessary access.
Choose 1 option.
Universal Containers (UC) has registered an external service and created a templatetriggered prompt flow that invokes the external service to fetch data from a REST API. UC now needs to make the response data from the external service usable inside a prompt
template as a merge field when the template runs.
How should UC meet this requirement?
A. Use External Service Record merge fields.
B. Convert the JSON to an XML merge field.
C. Use the ‘Add Prompt Instructions’ flow element.
Choose 1 option.
Universal Containers (UC) has registered an external service and created a templatetriggered prompt flow that invokes the external service to fetch data from a REST API. UC
now needs to make the response data from the external service usable inside a prompt template as a merge field when the template runs.
How should UC meet this requirement?
A. Use External Service Record merge fields.
B. Convert the JSON to an XML merge field.
C. Use the ‘Add Prompt Instructions’ flow element.
Choose 1 option.
Universal Containers (UC) wants to empower its marketing team with Al capabilities that help employees quickly find campaign data, generate creative content, and manage project tasks. The solution should also allow marketers to receive personalized support, surface relevant information, and complete work directly in Salesforce.
Which Al solution should UC implement?
A. Sales Coach Agent
B. Service Agent
C. Employee Agent
Choose 1 option.
A developer is using the Salesforce CLI to deploy agent components from a sandbox to production. They recently made a change to several topics, instructions, and actions.
Which metadata component should the developer include in their package.xml file that contains all of the topics and actions an agent will interact with?
A. genAiPlannerBundle
B. EinsteinAiPlannerBundle
C. BotBundle
Choose 1 option.
Universal Containers needs to restrict access to refund processing actions so only customers with Active account status can initiate refunds.
How should an Agentforce Specialist apply the restriction deterministically?
A. Create a Flex Prompt Template that has instructions to check for account status.
B. Create a context variable for the account status field and apply a conditional filter AccountStatus equals "Active" to refund actions.
C. Include step-by-step instructions at the topic level and action level explaining the rules and examples.
Choose 1 option.
How does Agentforce select the correct action to resolve a user's request?
A. Each topic contains a list of the matching action’s user utterances so that the agent can map the user request to the right topic and action.
B. The large language model (LLM) selects the right topic and action, if they exist. If there are no matches, the LLMattempts to answer the user's request.
C. The reasoning engine identifies the agent action to be executed by its name and action input instructions.
Choose 1 option.
What does it mean when a prompt template version is described as immutable?
A. After a prompt template version is activated, no further changes can be saved to that version.
B. Only the latest version of a template can be activated.
C. Every modification on a template will be saved as a new version automatically.
Choose 1 option.
Universal Containers’ administrator has developed a new agent in a sandbox environment and now wants to deploy it to
production.
What should the administrator do to deploy an agent?
A. Manually recreate the agent configuration, topics, and actions in production becausechange sets cannot be used,
B. Export agent components as JSON files and manually import them inte production using the Metadata API.
C. Create an outbound change set with all the necessary agent components, then upload to production.